Sat.Sep 23, 2023 - Fri.Sep 29, 2023

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Transactional marketing vs relationship marketing in the hotel industry

eHotelier

Building relationships with your guests can generate more revenue and build a strong name in the industry. Here are some examples of how you can focus on relationship marketing.

Marketing 312
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Clayton Wells releases new menu for Public’s Strand Hotel

Hospitality Magazine

Public Hospitality’s newly minted Group Creative Culinary Director Clayton Wells has teamed up with Head Chef Leigh McDivitt to revamp The Strand Hotel’s food offering. The Darlinghurst venue originally launched with a classic Euro bistro-inspired menu, but is now leaning more French with a twist, which is now live at Strand Bistrotheque on the ground floor and Kasbah rooftop.

Pricing 246
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8 Effective Management Tips For Hoteliers

InnQuest

Effective time management is a cornerstone of successful hotel management. Juggling various responsibilities and tasks in the fast-paced world of hotel management can be challenging. This article aims to provide valuable management tips for hoteliers to help them make the most of their time and improve overall efficiency. Prioritize Tasks In the realm of hotel management, not all tasks are created equal.

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A CPA’s Insight on Top Issues Restaurant Owners Face

Modern Restaurant Management

For restaurant owners, there are a number of issues in their workplace keeping them up at night and hindering them from successfully managing and operating their restaurant efficiently. As a firm that specializes in working with clients in the restaurant industry, we regularly assist restaurant owners with many of these issues, particularly in areas like tax compliance, payroll, bookkeeping, and providing sound financial advice to help manage cash flow and business growth strategies.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Transforming stays into cherished memories

eHotelier

Transforming stays into cherished memories - Insights - Insights Use some of these ideas to kickstart your mission to make staying at your hotel a memory that guests will cherish for years to come.

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Kh?naa by Opel Khan opens today in Sydney

Hospitality Magazine

Chef Opel Khan of Métisse is opening the doors to his latest venue Khānaa today in Sydney’s Surry Hills. Khan is drawing upon his heritage for his latest venue, which will feature dishes, ingredients, and flavours the chef experienced during his childhood in Bangladesh. Khan will be joined by his 23-year-old daughter Lucinda Khan and Jazz Singh in the Khānaa kitchen.

Magazine 246

More Trending

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The Topic Is Tipping

Modern Restaurant Management

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. The data suggests guests are willing to tip more for great service when digital tools are available to ease the payment process. Key findings include: Tipping is on the rise : Good news for servers: diners aren’t skimping on tips.

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Simple tips to help your hotel rank on Google

eHotelier

Securing a prominent spot within Google’s search results can translate into the difference between a hotel boasting fully booked rooms and one faced with the emptiness of vacant accommodations.

Book 290
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Starbucks back-pays Australian staff $4.5 million

Hospitality Magazine

Starbucks Coffee Australia Pty Ltd has entered into an enforceable undertaking with the Fair Work Ombudsman after back-paying more than $4.5 million to staff in Sydney, Melbourne, Brisbane, and the Gold Coast. The underpayments were a result of the company failing to pay part-time staff the correct overtime, with Starbucks self-reporting the underpayments to FWO in 2020 after a review of its time, attendance, and payroll systems.

Magazine 147
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Vegetables Get the Tinned Fish Treatment

EATER

With saltines, radishes, and butter, “mushroom snow crab” takes the place of tinned fish. | Bettina Makalintal Seed to Surf offers “mushroom snow crab” and “celery root whitefish,” but can mushrooms satisfy a craving for crustaceans? In the age of TikTok marketing most everything is undergoing a rebrand, in both the food world and things adjacent to it.

Marketing 140
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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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Food Delivery Fraud: Challenges in Ensuring Security for Platforms, Drivers, and Consumers

Modern Restaurant Management

The U.S. is the second-largest online food delivery market​ and generated an estimated $218B in revenue in 2022. And experts predict the market will increase close to $500B by 2027. Due to the growth and increased demand, leading food delivery platforms such as Uber Eats, DoorDash​, and Grubhub are also facing the growing threat of fraud and abuse on both the customer and driver sides as scams and scammers become more sophisticated.

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Visiting loved ones may drive tourism recovery

eHotelier

Visiting loved ones may drive tourism recovery - Insights - Insights VFR has been dubbed the “sleeping giant” of the tourism industry; visiting friends and relatives is a grossly overlooked motive for travelling.

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Dealing with unhappy guests: conflict resolution strategies

MEWS

Nothing is worse for your brand's reputation than unhappy guests. If you're looking for the best ways to handle guest conflict resolution at your hotel, you're at the right place. Dissatisfied guests can even get others to talk negatively about your hotel, resulting in fewer returning customers.

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Feast on Sushi, Steak, and Globalization at Iraq’s American-Themed Buffet

EATER

Inspired by a Florida Golden Corral, developed in the Netherlands, and imported to Kurdistan, ABC Restaurant features an assortment of global cuisines all filtered through the semi-autonomous region’s relationship with the U.S. Every Friday at dinner time, a spry-looking Uncle Sam — stovepipe hat, stars-and-stripes suit, surprisingly brown beard — dances his way around the 11 sprawling buffet stations of ABC Restaurant.

Pricing 139
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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Bytes & Bites: The Future-Ready Fusion of Foodservice and Technology

Modern Restaurant Management

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. It’s not just about speed, efficiency or frugality – it’s a seamless customer journey.

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How sharing information between Hotel departments via tech is changing the future of hospitality

eHotelier

Hoteliers have become accustomed to seeking excellence within each department, with each group internally supporting the other through consistency and diligence. However, today’s operations call for greater collaboration than in years past. Individual workers today have much greater responsibility and face more scrutiny from managers and guests. Hotel workers are expected to oversee multiple aspects of hospitality simultaneously, and roles spanning multiple departments are becoming more common.

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600-seater Royal Palace takes over Golden Century site

Hospitality Magazine

Royal Palace Seafood Restaurant has officially opened to the public in the former Golden Century location in Sydney’s Haymarket. It’s the second venue for Royal Group, who also run Royal Pavilion on Sussex Street in the CBD. The restaurant covers three levels including private dining rooms and a functions space, with a total capacity for 600 guests.

Catering 130
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To Understand Taiwan’s Quietly Defiant Drinking Culture, You Drink at Chán Shíf?ng

EATER

The Taipei bar is a showcase for the island nation's complex, singular identity—right down to its menu of homegrown drinks.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Ahead of Fire Prevention Week – Is Your Bar/Restaurant Safe?

Modern Restaurant Management

As a result of the Great Chicago Fire that killed 250 people in 1871, the National Fire Protection Association has declared the public observance of Fire Prevention Week since 1922, marking more than 100 years this year of the public observance. The holiday was later cemented by President Coolidge, marking the longest-running public health and safety observance on record.

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Four Seasons Resort Punta Mita and Naviva, A Four Seasons Resort debut soulcation retreats for adults

eHotelier

Four Seasons Resort Punta Mita, a five-star oceanfront resort, and Naviva, A Four Seasons Resort, an intimate adult-only jungle retreat, invite romantic partners, friend groups, empty nesters, soul mates and solo travellers for Soulcation Retreats this fall set on a secluded peninsula on Mexico’s Pacific coast. Designed to refresh guests’ mind, body and soul, Soulcation Retreats encourage guests to discover Punta Mita two different ways across the neighbouring resorts with two special offers – a

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You’ve heard about coriander – but what about culantro?

Hospitality Magazine

Culantro or Eryngium foetidum is part of the Apiaceae family which also includes carrot, coriander, parsley, celery, and parsnip. The herb is also known as sawtooth coriander, Mexican, or Thai coriander and is often compared to coriander. While the two have a similar aroma and flavour, culantro has a different leaf shape and appearance, withstands high-temperature cooking, and is more potent in taste and smell.

Magazine 130
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It’s Time for a Glorious, Uncompromising Re-Politicizing of Wine

EATER

The longtime plea to "keep politics out of wine" ignores the fact that wine has always been political, and that drinking it can act as both rebellion and discovery.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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The importance of hotel guest follow-up

MEWS

Hotel guest follow-up can seriously impact your hotel. Besides being a barometer of performance, it gives you a reason to stay in touch with guests after their stay and build loyalty. After all, returning guests cost less than new ones.

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Omni Scottsdale Resort & Spa at Montelucia unveils multimillion-dollar renovation

eHotelier

Omni Scottsdale Resort & Spa at Montelucia is excited to announce the completion of its multimillion-dollar renovation, bringing a fresh and luxurious experience to its guests. The resort, nestled in picturesque Paradise Valley, Arizona, now boasts newly redesigned guest rooms and meeting spaces that blend Spanish-inspired elegance with the tranquility of the desert.

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Melbourne’s Rooftop at QT unveils new culinary chapter

Hospitality Magazine

QT Melbourne’s Rooftop at QT is undergoing a refresh to reveal its new look and food and drink offering this October. Recently appointed Executive Chef Nic Wood is spearheading the culinary direction for the venue which will feature a Mediterranean-inspired menu. Wood was previously the executive chef at QT Perth’s Santini Bar & Grill, before time spent in the US as group executive chef of NeueHouse in Hollywood, Downtown and Venice Beach.

Magazine 130
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Salted Egg Yolks Are China’s Answer to Parmesan

EATER

Carolyn Phillips/Eater The cured yolks lend a gentle blast of umami to a variety of Chinese foods, including the mooncakes traditionally eaten this time of year The Moon Festival (also known as the Mid-Autumn Festival or Mooncake Festival) is set for September 29 of this year, and Chinatowns across the globe are festooned with rabbits, moons, and advertisements peddling filled pastries and happiness.

Article 129
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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Winter is Coming: What’s Your Country Club’s Strategy?

Horizon Hospitality

It’s September, and chances are that your country club is buzzing with full tee times, busy racquet-sport teams, and packed outdoor dining outlets. But when the weather turns sour this winter, what will your club do to stay relevant for members? Will you jump into new programming, make changes to current operations, or step back and reassess future plans?

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Pacific Hotel Brisbane listed for sale

eHotelier

Australian hotel owner operator Pacific Hotels is bringing a Brisbane asset to the market amid strong demand for accommodation investment opportunities in the 2032 Olympics city.

Marketing 130
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Danielle Alvarez announced as Opera House Culinary Director

Hospitality Magazine

Alvarez will join Trippas White Group who have been the operator of the Opera House’s internal food and beverage space since 2018. In the role, Alvarez will develop curated menus for private functions in the venue’s Yallamundi Rooms, the Utzon Room, and Northern Foyers. The menus are expected to showcase Alvarez’s flair with seasonality, locality, and farm-to-table cooking style. “I feel tremendously honoured to have some impact on the food being served at the Sydney Oper

Book 130
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Get Ready for a Pasta Girl Fall

EATER

Say hello to pastacore. | Lille Allen/Eater Tomato girl summer paved the way for a pasta girl fall Good or bad, the “girl dinner” trend seemed to retool the way we talk. If you like something a lot, you’re a “ __ girl.” This summer alone has given rise to the tomato girl and the olive girl , in addition to the aforementioned girl dinner. But with summer officially over, it’s time for a shift.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.