Sat.Jun 03, 2023 - Fri.Jun 09, 2023

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Customer Micro-Segmentation: The Key to Direct Profit Growth

Duetto Cloud

Most hoteliers already know what segmentation is and just how important it is in terms of getting the best out of your hotel. But how about taking it one step further? Micro-segmentation. This, I believe, is the key to direct profit growth for the modern hotel industry.

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Fentanyl in hotels: what you need to know to keep guests and staff safe

eHotelier

Life-threatening effects can occur within two minutes of use, so it crucial to identify the symptoms as quickly as possible and you must train hotel staff about this deadly drug.

Training 290
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What is Turnover Really Costing You?

Horizon Hospitality

written by Leigh Ann Teubert Director of Client Relations – Horizon Hospitality When a guest walks into your operation and sees the same reliable people, it increases their comfort and confidence that they will receive great service. They will keep coming back and confidently tell all their friends about their experience. So, when your hotel or restaurant sees a spike in turnover, what toll does it take on your bottom line?

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Best Promotion Strategy for Beach Resorts

Soft Inn

Promoting is crucial in this era to ensure your business gets the needed attention from the public. That's why you need a solid plan and strategy to promote your resort. A strong promotion strategy can help your resort in the long run.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Managing Risk: Prevent Foodborne Illness, Protect Your Restaurant

Modern Restaurant Management

According to the Centers for Disease Control and Prevention (CDC) , an estimated 48 million Americans get sick each year from a foodborne illness. Of those, 128,000 are hospitalized and 3,000 die. The worst part is, this type of illness is largely preventable Restaurant owners and operators need to take active steps to prevent foodborne illness from coming out of their kitchens.

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Zien Group launches independent brand with hotel opening

Boutique Hotel News

The Netherlands: Zien Group, the parent company of Eden Hotels , has opened the Jan Luyken Amsterdam as part of a new independent hotel brand. The 62-bedroom townhouse, located in the Museum Quarter of Amsterdam, has undergone a multimillion pound investment from Zien Group to transform it into the Jan Luyken. Interior design studio Nicemakers have led the renovation.

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5 Hotel Marketing Tactics to Attract Digital Nomads

InnQuest

The rise of digital nomadism has revolutionized the way people work and travel. With the ability to work remotely, many individuals across the globe are embracing this lifestyle, seeking accommodations that cater to their unique needs. Hotels have a tremendous opportunity to tap into this growing market by implementing effective marketing strategies.

Marketing 139
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Under One Roof: Creating Distinct Identities for Three Concepts

Modern Restaurant Management

Managing one restaurant is challenging enough, but can you imagine hosting three concepts within a 110-year old historic building? Steve Lewis and Chef Chris Thompson share with Modern Restaurant Management (MRM) magazine how they navigate the unique challenges they’ve encountered while operating Meadowlark Hospitality, which houses three original concepts in Chicago: daytime salumeria/cafe Lardon (MICHELIN Bib Gourmand 2022), beer-centric restaurant Union , and new craft cocktail lounge M

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8 non-negotiables for a profitable hotel distribution strategy

eHotelier

With the rise of online travel sales and the influence of e-commerce and review sites, accommodation providers must adapt to the evolving distribution landscape. Here are the key elements that form the foundation of a successful hotel distribution strategy.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Sonesta launches two soft brands, Classico and MOD

Boutique Hotel News

US: Hotel owner and manager Sonesta International has debuted two soft brands – Classico A Sonesta Collection, and MOD A Sonesta Collection. Classico is positioned in the upper-upscale segment and will be marketed by Sonesta’s luxury and lifestyle lodging development team. The first hotel to join the Classico collection is the 40-room Z Ocean Hotel in Miami which opened on 1 May 2023.

Marketing 147
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The Impact of AI on the Hospitality Industry

InnQuest

Are you curious about the latest trends and impact of AI in the hospitality industry? Here’s everything you need to know and more. Gone are those days when a friendly concierge staff was the peak of personalized service. Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.

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On World Food Safety Day, Here’s How Internet of Things Solutions Can Help

Modern Restaurant Management

In the food services industry, safety is paramount to protect customers, brand reputation, and, ultimately, profits. Food that is not stored or handled properly can result in serious, even deadly, illnesses. In fact, the World Health Organization reports that on average, 1,600,000 people get sick each day due to unsafe food. That’s why World Food Safety Day aims to promote food safety globally and celebrate the efforts being made to prevent foodborne illness.

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Reimagining hospitality operations with reduced resources: CMMS to the rescue

eHotelier

Reimagining hospitality operations with reduced resources: CMMS to the rescue - Insights A robust Computer Maintenance Management System (CMMS) can be a lifesaver for any owner or management company with more than a few hotels.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Belmond promotes Ruff to CEO

Boutique Hotel News

UK: Luxury hospitality company Belmond has promoted its chief operating officer Dan Ruff to CEO, effective 1 July 2023. Ruff has held the role of COO at Belmond since 2018. Prior to this, he worked with Starwood Hotels & Resorts and Wyndham Hotel Group across operations, asset management, and mergers and acquisitions. Ruff began his career at Credit Suisse First Boston.

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Future of OTAs in the Hospitality Industry: Trends & Predictions

InnQuest

When it comes to the future of online travel agencies (OTAs) and their role in the hospitality industry, there are a few key trends and factors to consider. In this post, let us focus on the reasons that will point toward the predictions and trends that have impacted OTAs. As technology continues to advance, the future of online travel agencies looks promising, with several key trends reshaping their role in the hospitality industry.

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Opening a Restaurant: Steps to Take and Common Pitfalls to Avoid

Modern Restaurant Management

Business owners must know the risks and potential pitfalls involved in setting up a new restaurant so their investment is protected. They have to adhere to a set of common guidelines to ensure their business hits the ground running. Conduct Market Research Market research helps you define your business purpose. It allows entrepreneurs to gauge customer sentiment, demand, and potential competitors’ business models.

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Expedia best practice guide for hoteliers

eHotelier

Expedia best practice guide for hoteliers - Insights - Insights In order to benefit from Expedia in the best possible way, you should consider some important aspects and set yourself up in the best possible way.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Graduate Hotels launches Victory Lap marketing campaign

Boutique Hotel News

US/UK: University-anchored hotel brand Graduate Hotels has launched a Victory Lap initiative whereby four graduates will travel across the portfolio and capture content. The four successful graduates that join the 2023 Victory Lap will be paid a salary of $20,000 to travel across the Graduate Hotels’ portfolio and capture content at each property and town.

Marketing 130
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Seven signs it’s time to change your Property Management System (PMS)

MEWS

The hospitality industry has changed a lot in the last four years. Some of the headline topics include the need for more automation, struggles with staffing issues, changing guest expectations and the rise of the bleisure traveler. You’ve likely been affected by some or all of these areas, and they’re all ultimately reasons to switch property management system (PMS).

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All the Kitchen’s a Stage

EATER

Derek Abella The rise of the open kitchen has changed how diners experience their meals, and the way chefs approach their work There are plenty of professions that involve being watched. Acting is an obvious one. Being a flight attendant is another — think of the emotional labor required to smile and appear chipper while some guy inevitably takes off his shoes on the plane.

Catering 130
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Marriott International signs agreement with Hiap Hoe Limited to bring the Aloft Hotels brand to Singapore

eHotelier

Marriott International, Inc. today announced it has signed an agreement with Hiap Hoe Limited, through HH Properties Pte. Ltd, to bring the design-forward Aloft Hotels brand to Singapore. Following a strategic conversion, the signing of the 785-room hotel expects to open in Q3 2023, marking the Aloft brand’s debut in Singapore and the largest Aloft hotel in the world.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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The Standard to triple portfolio in next five years

Boutique Hotel News

Worldwide: Independent lifestyle hotel brand The Standard has revealed 14 global openings which would almost triple the group’s portfolio size over the next five years. The Standard is due to launch a property in Melbourne this year, followed by a hotel in Singapore in early 2024. Additional locations include Lisbon, Austin, Mexico, Brooklyn, Vancouver, Dublin, Vienna, Brussels, Khao Yai, Nashville and Pattaya.

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Boost your Hostel Occupancy Rates | Mews Systems

MEWS

Hostel occupancy rates are one of the main concerns of hostel owners because they directly show how well a hostel is performing. During the low season, hostels search for ways to boost occupancy to ensure profitability. While a 100% occupancy rate would be ideal, the actual number depends on the number of beds, location, target audience and more.

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Why isn’t cockerel on more menus?

Hospitality Magazine

Chicken, duck, quail, and turkey are likely the first birds that come to mind when you think of poultry in the Western world. But cockerel has long been an integral protein across Asian cuisines and is the focal point of foundational dishes that see the golden bird poached, steamed, and curried. It’s difficult to draw comparisons between chicken and cockerel.

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Hyatt’s transformative growth continues: More markets, More segments, More opportunities

eHotelier

Hyatt Hotels Corporation announced the completed acquisition of London-based Mr & Mrs Smith, a global travel platform that provides direct booking access to a carefully curated collection of more than 1,500 boutique and luxury properties. With this addition to the portfolio, World of Hyatt members will soon have even more rewarding stays and experiences to choose from, including more than 20 new countries for Hyatt such as Fiji, Croatia, Iceland and Anguilla.

Marketing 130
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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.