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Most hoteliers already know what segmentation is and just how important it is in terms of getting the best out of your hotel. But how about taking it one step further? Micro-segmentation. This, I believe, is the key to direct profit growth for the modern hotel industry.
Life-threatening effects can occur within two minutes of use, so it crucial to identify the symptoms as quickly as possible and you must train hotel staff about this deadly drug.
written by Leigh Ann Teubert Director of Client Relations – Horizon Hospitality When a guest walks into your operation and sees the same reliable people, it increases their comfort and confidence that they will receive great service. They will keep coming back and confidently tell all their friends about their experience. So, when your hotel or restaurant sees a spike in turnover, what toll does it take on your bottom line?
Promoting is crucial in this era to ensure your business gets the needed attention from the public. That's why you need a solid plan and strategy to promote your resort. A strong promotion strategy can help your resort in the long run.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
According to the Centers for Disease Control and Prevention (CDC) , an estimated 48 million Americans get sick each year from a foodborne illness. Of those, 128,000 are hospitalized and 3,000 die. The worst part is, this type of illness is largely preventable Restaurant owners and operators need to take active steps to prevent foodborne illness from coming out of their kitchens.
If you set-up your hotel’s offerings and tech stack properly, these avid travelers could be your sweet spot (revenue-wise) for the coming months and years.
The Netherlands: Zien Group, the parent company of Eden Hotels , has opened the Jan Luyken Amsterdam as part of a new independent hotel brand. The 62-bedroom townhouse, located in the Museum Quarter of Amsterdam, has undergone a multimillion pound investment from Zien Group to transform it into the Jan Luyken. Interior design studio Nicemakers have led the renovation.
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The Netherlands: Zien Group, the parent company of Eden Hotels , has opened the Jan Luyken Amsterdam as part of a new independent hotel brand. The 62-bedroom townhouse, located in the Museum Quarter of Amsterdam, has undergone a multimillion pound investment from Zien Group to transform it into the Jan Luyken. Interior design studio Nicemakers have led the renovation.
The rise of digital nomadism has revolutionized the way people work and travel. With the ability to work remotely, many individuals across the globe are embracing this lifestyle, seeking accommodations that cater to their unique needs. Hotels have a tremendous opportunity to tap into this growing market by implementing effective marketing strategies.
Managing one restaurant is challenging enough, but can you imagine hosting three concepts within a 110-year old historic building? Steve Lewis and Chef Chris Thompson share with Modern Restaurant Management (MRM) magazine how they navigate the unique challenges they’ve encountered while operating Meadowlark Hospitality, which houses three original concepts in Chicago: daytime salumeria/cafe Lardon (MICHELIN Bib Gourmand 2022), beer-centric restaurant Union , and new craft cocktail lounge M
With the rise of online travel sales and the influence of e-commerce and review sites, accommodation providers must adapt to the evolving distribution landscape. Here are the key elements that form the foundation of a successful hotel distribution strategy.
US: Hotel owner and manager Sonesta International has debuted two soft brands – Classico A Sonesta Collection, and MOD A Sonesta Collection. Classico is positioned in the upper-upscale segment and will be marketed by Sonesta’s luxury and lifestyle lodging development team. The first hotel to join the Classico collection is the 40-room Z Ocean Hotel in Miami which opened on 1 May 2023.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Are you curious about the latest trends and impact of AI in the hospitality industry? Here’s everything you need to know and more. Gone are those days when a friendly concierge staff was the peak of personalized service. Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.
In the food services industry, safety is paramount to protect customers, brand reputation, and, ultimately, profits. Food that is not stored or handled properly can result in serious, even deadly, illnesses. In fact, the World Health Organization reports that on average, 1,600,000 people get sick each day due to unsafe food. That’s why World Food Safety Day aims to promote food safety globally and celebrate the efforts being made to prevent foodborne illness.
Reimagining hospitality operations with reduced resources: CMMS to the rescue - Insights A robust Computer Maintenance Management System (CMMS) can be a lifesaver for any owner or management company with more than a few hotels.
UK: Luxury hospitality company Belmond has promoted its chief operating officer Dan Ruff to CEO, effective 1 July 2023. Ruff has held the role of COO at Belmond since 2018. Prior to this, he worked with Starwood Hotels & Resorts and Wyndham Hotel Group across operations, asset management, and mergers and acquisitions. Ruff began his career at Credit Suisse First Boston.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
When it comes to the future of online travel agencies (OTAs) and their role in the hospitality industry, there are a few key trends and factors to consider. In this post, let us focus on the reasons that will point toward the predictions and trends that have impacted OTAs. As technology continues to advance, the future of online travel agencies looks promising, with several key trends reshaping their role in the hospitality industry.
Business owners must know the risks and potential pitfalls involved in setting up a new restaurant so their investment is protected. They have to adhere to a set of common guidelines to ensure their business hits the ground running. Conduct Market Research Market research helps you define your business purpose. It allows entrepreneurs to gauge customer sentiment, demand, and potential competitors’ business models.
Expedia best practice guide for hoteliers - Insights - Insights In order to benefit from Expedia in the best possible way, you should consider some important aspects and set yourself up in the best possible way.
US/UK: University-anchored hotel brand Graduate Hotels has launched a Victory Lap initiative whereby four graduates will travel across the portfolio and capture content. The four successful graduates that join the 2023 Victory Lap will be paid a salary of $20,000 to travel across the Graduate Hotels’ portfolio and capture content at each property and town.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Hostel occupancy rates are one of the main concerns of hostel owners because they directly show how well a hostel is performing. During the low season, hostels search for ways to boost occupancy to ensure profitability. While a 100% occupancy rate would be ideal, the actual number depends on the number of beds, location, target audience and more.
Chicken, duck, quail, and turkey are likely the first birds that come to mind when you think of poultry in the Western world. But cockerel has long been an integral protein across Asian cuisines and is the focal point of foundational dishes that see the golden bird poached, steamed, and curried. It’s difficult to draw comparisons between chicken and cockerel.
Marriott International, Inc. today announced it has signed an agreement with Hiap Hoe Limited, through HH Properties Pte. Ltd, to bring the design-forward Aloft Hotels brand to Singapore. Following a strategic conversion, the signing of the 785-room hotel expects to open in Q3 2023, marking the Aloft brand’s debut in Singapore and the largest Aloft hotel in the world.
Worldwide: Independent lifestyle hotel brand The Standard has revealed 14 global openings which would almost triple the group’s portfolio size over the next five years. The Standard is due to launch a property in Melbourne this year, followed by a hotel in Singapore in early 2024. Additional locations include Lisbon, Austin, Mexico, Brooklyn, Vancouver, Dublin, Vienna, Brussels, Khao Yai, Nashville and Pattaya.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
The hospitality industry has changed a lot in the last four years. Some of the headline topics include the need for more automation, struggles with staffing issues, changing guest expectations and the rise of the bleisure traveler. You’ve likely been affected by some or all of these areas, and they’re all ultimately reasons to switch property management system (PMS).
Andrew McConnell and Jo McGann will open the doors to Trader House group’s first cocktail bar in Melbourne on Tuesday next week. Apollo Inn neighbours World’s 50 Best restaurant Gimlet (no.84 on the extended list) and is located inside a 1920s neo-renaissance building, which was the inspiration behind the name and the old-world approach to drinks.
Hyatt Hotels Corporation announced the completed acquisition of London-based Mr & Mrs Smith, a global travel platform that provides direct booking access to a carefully curated collection of more than 1,500 boutique and luxury properties. With this addition to the portfolio, World of Hyatt members will soon have even more rewarding stays and experiences to choose from, including more than 20 new countries for Hyatt such as Fiji, Croatia, Iceland and Anguilla.
UK: The 58-bedroom Riverside Hotel in Kendal has been sold by South Lakes Hotels to Interesting Hotels Group off a guide price of £4.5 million. The Riverside Hotel is located on the banks of the River Kent and features a restaurant, bar, and meeting space. It joins seven properties within the Interesting Hotels’ portfolio, including Llangoed Hall in Powys, Sudbury House in Oxfordshire, The Swan at Hay in Herefordshire, Poets House in Cambridgeshire, Hawkstone Park in Shropshire, Chateau Rhianf
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
The hostel front desk is a vital part of your hostel. This is where your guests get their first impressions, and all the action takes place: from guest communication to organizing daily tasks such as check-ins, maintenance and housekeeping.
The much-anticipated, 40-seat, Italian-inspired bar will open in the Sydney CBD on 14 June as part of the new Hotel Morris. The opening comes after the announcement last year that the venue will open in 2023 after a three-year renovation. Italy-born Rosy Scatigna has been appointed as head chef, after spending time in the Michelin-starred Lume in Milan, The Hand & Flowers in Marlow, and more recently in Sydney at Aria and Shell House.
Lošinj Hotels and Villas is proud to announce that Hotel Bellevue, one of its premier properties in Lošinj, Croatia, has officially joined Preferred Hotels & Resorts, the world’s largest independent hotel brand, as a prestigious L.V.X. collection member. This partnership will enhance the hotel’s international visibility, attract discerning travelers from around the globe, and contribute to the overall growth of the hospitality industry on the idyllic island of Lošinj.
UK: Singaporean investor KOP Group has purchased the 105-room Burns Hotel located in Earls Court, London off a guide price of £35 million. Burns Hotel, set across five interconnected townhouses, features 105 guest rooms, a reception bar, restaurant, and private garden. The property will undergo a renovation to a boutique luxury hotel and will be operated by Montigo Resorts when it reopens in Q1 2024.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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