Sat.Jun 03, 2023 - Fri.Jun 09, 2023

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Fentanyl in hotels: what you need to know to keep guests and staff safe

eHotelier

Life-threatening effects can occur within two minutes of use, so it crucial to identify the symptoms as quickly as possible and you must train hotel staff about this deadly drug.

Training 290
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What is Turnover Really Costing You?

Horizon Hospitality

written by Leigh Ann Teubert Director of Client Relations – Horizon Hospitality When a guest walks into your operation and sees the same reliable people, it increases their comfort and confidence that they will receive great service. They will keep coming back and confidently tell all their friends about their experience. So, when your hotel or restaurant sees a spike in turnover, what toll does it take on your bottom line?

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Best Promotion Strategy for Beach Resorts

Soft Inn

Promoting is crucial in this era to ensure your business gets the needed attention from the public. That's why you need a solid plan and strategy to promote your resort. A strong promotion strategy can help your resort in the long run.

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Revolutionizing Dining: The Future of AI in the Restaurant Industry

Modern Restaurant Management

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. AI-based technology can be an incredibly valuable resource for the restaurant industry when utilized properly.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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8 non-negotiables for a profitable hotel distribution strategy

eHotelier

With the rise of online travel sales and the influence of e-commerce and review sites, accommodation providers must adapt to the evolving distribution landscape. Here are the key elements that form the foundation of a successful hotel distribution strategy.

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Student portrait - from army leadership to hospitality excellence

Hospitality Net

Emilien Dombele’s journey at EHL has exceeded his expectations with its international atmosphere and strong sense of community. With a diverse background and work experience in banking and the Swiss army, Emilien wanted to challenge himself and explore his passion for managing people. Emilien has formed deep connections with his fellow students, creating a vibrant student portrait that celebrates diversity and fosters personal growth.

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Managing Risk: Prevent Foodborne Illness, Protect Your Restaurant

Modern Restaurant Management

According to the Centers for Disease Control and Prevention (CDC) , an estimated 48 million Americans get sick each year from a foodborne illness. Of those, 128,000 are hospitalized and 3,000 die. The worst part is, this type of illness is largely preventable Restaurant owners and operators need to take active steps to prevent foodborne illness from coming out of their kitchens.

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Reimagining hospitality operations with reduced resources: CMMS to the rescue

eHotelier

Reimagining hospitality operations with reduced resources: CMMS to the rescue - Insights A robust Computer Maintenance Management System (CMMS) can be a lifesaver for any owner or management company with more than a few hotels.

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Here Is the Full List of James Beard Awards 2023 Winners

EATER

A group of students from Kendall College as well as past Beard Award winners pose on the red carpet at the 2023 James Beard Awards. | Barry Brechiesen Congratulations to all the chef and restaurant winners At a red-carpet event tonight at the Lyric Opera in Chicago, the James Beard Awards honored restaurants and chefs in categories like best new restaurant, emerging chef, and regional best chef categories.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Next-Level Retention: First Hospitality Goes the Extra Mile for Employee Engagement

Lodging Magazine

LODGING was LIVE at the 2023 NYU International Hospitality Industry Investment Conference. Find our show coverage here. In an exclusive interview with LODGING at the 45th Annual NYU International Hospitality Industry Investment Conference, President and CEO of First Hospitality Group David Duncan discussed his company’s approach to the lingering labor shortage and the related challenges of attracting and retaining capable workers.

Magazine 110
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Under One Roof: Creating Distinct Identities for Three Concepts

Modern Restaurant Management

Managing one restaurant is challenging enough, but can you imagine hosting three concepts within a 110-year old historic building? Steve Lewis and Chef Chris Thompson share with Modern Restaurant Management (MRM) magazine how they navigate the unique challenges they’ve encountered while operating Meadowlark Hospitality, which houses three original concepts in Chicago: daytime salumeria/cafe Lardon (MICHELIN Bib Gourmand 2022), beer-centric restaurant Union , and new craft cocktail lounge M

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Closing the deal with Gen Zs

eHotelier

If you set-up your hotel’s offerings and tech stack properly, these avid travelers could be your sweet spot (revenue-wise) for the coming months and years.

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All the Kitchen’s a Stage

EATER

Derek Abella The rise of the open kitchen has changed how diners experience their meals, and the way chefs approach their work There are plenty of professions that involve being watched. Acting is an obvious one. Being a flight attendant is another — think of the emotional labor required to smile and appear chipper while some guy inevitably takes off his shoes on the plane.

Catering 112
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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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3 ‘Zero Trust’ Reasons Why Hotels Should Use Key Control

Lodging Magazine

Hotel security and operations managers review security protocols daily to keep the entire population of guests, staff, vendors, and contractors on hotel premises safe and secure. With so much liability at stake, many hotel security teams are amending existing security plans with a “Zero Trust” policy to drive down risk for potential security breaches.

Magazine 110
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On World Food Safety Day, Here’s How Internet of Things Solutions Can Help

Modern Restaurant Management

In the food services industry, safety is paramount to protect customers, brand reputation, and, ultimately, profits. Food that is not stored or handled properly can result in serious, even deadly, illnesses. In fact, the World Health Organization reports that on average, 1,600,000 people get sick each day due to unsafe food. That’s why World Food Safety Day aims to promote food safety globally and celebrate the efforts being made to prevent foodborne illness.

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Expedia best practice guide for hoteliers

eHotelier

Expedia best practice guide for hoteliers - Insights - Insights In order to benefit from Expedia in the best possible way, you should consider some important aspects and set yourself up in the best possible way.

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Hospitality Action appoints new chair

Hotel Owner

Hospitality Action has recently appointed Jonathan Raggett as the new chair of its trustee board, following the departure of William Baxter CBE. Under Baxter’s leadership, the charity has been a catalyst for change, especially with the creation of the Employee Assistance Programme a decade ago. The programme, which now protects 200,000 hospitality professionals and sets the standard in employee care for the sector, will be a lasting legacy even after his departure.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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My Benihana, Myself

EATER

What learning to flip shrimp tails and build onion volcanoes taught me about the gift of performance, and its emotional toll The seventh point on the waiver I had to sign was “Please do not throw or toss food into anyone’s mouth, plate, etc.” I felt cheated: This was the implicit promise of Benihana — Japanese Steakhouse and Place Where I Would Learn How to Flip a Shrimp Into My Friend’s Mouth.

Training 110
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Opening a Restaurant: Steps to Take and Common Pitfalls to Avoid

Modern Restaurant Management

Business owners must know the risks and potential pitfalls involved in setting up a new restaurant so their investment is protected. They have to adhere to a set of common guidelines to ensure their business hits the ground running. Conduct Market Research Market research helps you define your business purpose. It allows entrepreneurs to gauge customer sentiment, demand, and potential competitors’ business models.

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Marriott International announces plans to expand in affordable midscale segment with new extended stay lodging brand

eHotelier

Marriott International, Inc. announced today, in connection with the 2023 NYU International Hospitality Industry Investment Conference, its plans to further expand in the affordable midscale lodging segment, following its recent entry into the segment with City Express by Marriott in Latin America. Consistent with the company’s approach to meeting the needs of guests with regionally relevant lodging products for every stay purpose, Marriott is announcing its plans to launch a new brand, which ha

Pricing 242
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Why Brands Need to Embrace Travel Advisors as the Real Travel Influencers

Travel Pulse Destinations

We as travel advisors educate the masses, problem solve and provide travelers with excellent service based on our connections within the industry.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Here Are the 2023 James Beard Foundation Media Award Winners

EATER

Screenshot via Official Livestream Congratulations to all the winners Tonight, the James Beard Foundation announced its Media Award winners for 2023. The Media Awards cover cookbooks and other books, journalism, and broadcasts like television and audio programming. Finalists were announced in April. The Awards this year happen on the heels of complicated headlines and backlash against the Foundation.

Book 106
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The Royal Hotel on Isle of Wight brought to market

Hotel Owner

The Royal, a hotel located in Ventnor, Isle of Wight, has been brought to market for an undisclosed price after being independently owned and operated by William Bailey since 1994. Since 1994, the hotel has seen a “substantial” upgrade of its facilities and an expansion of its services on offer to guests, which Bailey states has significantly widened the venue’s customer base.

Marketing 105
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Rebel Hotel Company adds Miami Beach hotel to portfolio

Hotel Business

Rebel Hotel Company (RHC) has assumed management of The Meridian Hotel Miami Beach. Located in the South of Fifth neighborhood in Miami’s Art Deco district, the 73-room boutique property is the company’s first hotel in Miami Beach. “We have strong roots in South Florida, and we are excited to expand our presence into Miami Beach with a hotel that will benefit and utilize our industry-changing capabilities,” said Brian Sparacino, president/CEO, Rebel Hotel Company.

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Marriott Announces Midscale Extended-Stay Brand Referred to as Project MidX Studios

Lodging Magazine

BETHESDA, Maryand—Marriott International, Inc. announced, in connection with the 2023 NYU International Hospitality Industry Investment Conference, its plans to expand in the affordable midscale lodging segment, following its recent entry with City Express by Marriott in Latin America. Consistent with the company’s approach to regionally relevant lodging products for every purpose, Marriott is announcing its plans to launch a new brand, which has not yet been named but is currently being referre

Magazine 105
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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.