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Anyone who has worked in the hospitality industry for a few years would enthusiastically attest to the importance of yield management in hotels, particularly in hotel revenue management. Yield management, also known as revenue management, is a strategy hotels use to optimize their revenue by adjusting prices and inventory according to consumer demand.
By hyper-personalising your campaigns to specific audiences, you are able to increase your conversion rates, powering your upselling, and at the same time increasing your guest loyalty.
Keeping your guest satisfaction level at the max is the key to having a successful long-term business. Especially with the hotel self check-in kiosks , you can continue to improve their satisfaction. That’s why you need to follow our tips and best practices for hotel kiosks.
Worldwide: Expedia Group has launched a ChatGPT-powered travel planning feature in the Expedia app that helps users plan their trips. The online travel agency is using ChatGPT’s artificial intelligence as part of a new in-app travel planning feature that gives users recommendations for a trip itinerary including hotels, rentals, flights, experiences and ground transportation, with results from Expedia Group’s travel data.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
The Sydney-based hospitality group is calling on diners to create their own restaurant using AI for the chance to have it created by the team. Diners can head to any AI tool to make their venue, and then submit their plan to the Applejack Hospitality team via email. The submission will need at minimum a restaurant name; logo mock up; brand story; food and drink menus; information on service style and an overview of the look and feel for the space.
Self-service kiosks for hotels are increasingly becoming the preferred choice for guests and hoteliers. One of the key drivers of demand for self-service devices is the need for convenience. But, are you aware of the return on investment it can give you?
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Self-service kiosks for hotels are increasingly becoming the preferred choice for guests and hoteliers. One of the key drivers of demand for self-service devices is the need for convenience. But, are you aware of the return on investment it can give you?
UK: Manchester has become the first city in the UK to introduce a tourist tax, which will cost an additional £1 per night for accommodation stays. The City Visitor Charge scheme is expected to generate £3 million annually. It will fund the Manchester Accommodation Business Improvement District (ABID) as well as support large events, conferences, marketing campaigns and street cleanliness. 73 hotels and short stay serviced apartments located within the centre of Manchester and in parts of Salford
Local Melbourne hospitality figure Glen Bagnara is onto his next project – and this time, it’s a collaborative effort with Fortis, the developers behind Neil Perry’s growing Margaret precinct in Sydney’s Double Bay. Known for Hemingway’s Wine Room and Bar Bianco, Bagnara’s upcoming project comprises two standalone venues Clementine and Castlerose which will take up residency on Palmerston Crescent in South Melbourne.
The recent release of ChatGPT , a highly capable and intuitive chatbot, has created a new buzz around artificial intelligence. While the senior living industry is not known for its high rate of technology adoption, AI is catching the interest of a growing number of senior living developers looking for ways to improve care while they grapple with staffing shortages.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
UK: According to data from RSM Hotels Tracker, hotel room rates have increased by 13 per cent for the year to February 2023, beating the rate of inflation at 10.4 per cent. The data, produced by Hotstats and analysed by RSM UK, shows that average daily rates (ADRs) of occupied rooms have increased from £121.74 (January) to £128.94 (February) in the UK and from £185.43 to £196.26 in London.
The Nestlé Golden Chef’s Hat Award is back for 2023. This year marks the 58 th anniversary of the program, and will once again see young professionals from Australia and New Zealand compete for the title. Apprentices and young chefs will put their skills to the test in a series of live cook-offs across entrée, main and dessert sections during the competition.
Here's a closer look at the peculiarities, best practices, and other aspects of booking.com and a brief guide to help you set up in the best possible way.
As the hospitality industry evolves after the pandemic, it’s more important than ever for hotels to streamline their day-to-day operations to improve efficiency, enhance the guest experience, and increase revenue. Here are some ways to streamline operational tasks for your hotel. Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
The start of spring this month also signals the start of flood season – the natural disasters that account for 90 percent of all natural disaster damage, according to the American Red Cross. Additionally, annual costs to repair or replace damaged buildings could grow by roughly 25 percent from $13.5 billion in 2022 to over $16.9 billion by 2052 due to climate change.
The Nestlé Golden Chef’s Hat Award is back for 2023. This year marks the 59 th anniversary of the program, and will once again see young professionals from Australia and New Zealand compete for the title. Apprentices and young chefs will put their skills to the test in a series of live cook-offs across entrée, main and dessert sections during the competition.
The shift towards brand.com bookings has implications for how hotels allocate their inventory and optimize their rates across channels. Successful revenue optimization requires a complete understanding of search and booking data, which then offers opportunities to strengthen engagement with travelers.
In the hospitality industry, reducing operating costs in hotels using cloud PMS should always be a top priority. A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime. These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Think of what your restaurant can accomplish with quality auditing. First (and most importantly), you’ll maximize quality and safety while minimizing risk. Audits can also help brands identify (and fix) areas of non-compliance, as well as spot (and address) potential threats. Collecting and analyzing real-time data allows operators to make more informed decisions that can optimize operations, increase efficiencies, boost revenue, reduce waste, cut costs, and drive restaurant growth.
Along with the establishment of the group, Bae has also shared three venues which are to open over the next three months. The first is a relaunch of Surry Hills venue Tokki as a Korean Anju bar in mid-April. The venue will have a fun, intimate feel with the aim of bringing a feel of the snack and drinking culture of Korean nightlife to Australia. There will be a range of imported Korean drinks and cocktails on pour, along with an Anju menu featuring dishes like mul hwe (Korean sashimi), jjajang
After two decades in hospitality in Malaysia, New Zealander Aarron Nelson, is relocating to Thailand to become general manager of Meliá Hotels International’s first INNSiDE property in the country.
A year ago, Mews acquired Bizzon, an innovative POS software, to expand its fintech offering to hotels and their F&B teams. This proud strategic moment got its fair share of press: we wrote a lot about why we acquired a game-changing restaurant management platform that offers contactless ordering and QR code payments.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Customers can be stopped in their tracks by negative reviews, keeping your business from growing the way it should. By strategizing to avoid these harmful negative reviews, you can see direct growth and improvements in guest relations. Negative reviews are a detriment to restaurants since they impact not just reputation, but revenue as well. 86 percent of customers hesitate to purchase from companies with negative reviews.
The restaurant industry has a wage problem. It's one of the only industries where workers can legally be paid under the already low Federal minimum wage of $7.25 an hour. Restaurants can operate while paying staff a sub-minimum wage of just $2.13 an hour, leaving the rest of an employee's compensation up to the good will of customers in the form of tips.
BOOK ME BOB cuts through and filter out all the technology hype to find the relevant value for the Operators in the industry, whatever level they may operate at.
US: Forming part of a 37-storey dual-branded hotel developed by Lightstone, Moxy Downtown Los Angeles is set to open on 12 April. The dual-branded hotel includes the 380-key Moxy Downtown Los Angeles and the 347-key AC Hotel Downtown Los Angeles. It has been developed by Lightstone with architecture by Gensler and interiors by Yabu Pushelberg. Amenities at the Moxy hotel include a bar, coffee shop with coworking space, two meeting studios, and a mezzanine level with a lounge, vintage arcade ga
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
The labor shortage that began in 2020 has not slowed, with restaurants continuing to struggle to fill open positions and keep employees long-term. As a result, they are looking for ways to better optimize their labor operations while also maximizing business opportunities. This typically includes creating staff schedules based on sales forecasts, trimming labor during slow times, and providing managers with more control – and accountability.
A spread of Filipino dishes from Kuya Lord’s | Bettina Makalintal/Eater Skip the constant Resy monitoring this time This post originally appeared in the April 1, 2023, edition of Eater Travel, a biweekly dispatch from Eater’s staff about navigating places where food is the main attraction. Subscribe now. The last thing I wanted to do while prepping for my recent vacation to Los Angeles was log onto Resy at midnight a few nights in a row to try for a table at Pijja Palace, the Indian sports bar t
As more and more guests expect instant gratification and easy access to information, the pressure on hotels to provide a seamless and efficient check-in and check-out experience is higher than ever. Guests want to be able to book a room, check-in, and check out with minimal hassle, and any inconvenience in the process could lead to negative reviews and lost business.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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