Sat.Oct 05, 2024 - Fri.Oct 11, 2024

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The power of experience: how guest satisfaction can influence hotel pricing strategies

eHotelier

As consumers become more informed and online booking environments offer new levels of transparency, hotels will discover that positive guest experiences are not just beneficial—they are essential for maintaining pricing power.

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Latest News from Malaysia Hotel Industry October 2024

Soft Inn

The Malaysian hotel industry is currently facing challenges as many locals flocked to Thailand for holiday trips in the last month, September. This shift in travel patterns raises important questions about why travellers are choosing international destinations over local stays. Factors such as appealing travel deals, the allure of Thailand's vibrant culture and activities, and the ongoing interest in unique experiences are drawing attention away from Malaysia's own attractions.

Marketing 259
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Trending Sources

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Australia’s best wine lists of 2024 announced

Hospitality Magazine

Melbourne’s Gimlet has taken out a run of significant honours at the 31 st Australian Wine List of the Year Awards. Celebrated at the Ovolo Hotel in Sydney’s Woolloomooloo on Monday 30 September, the awards recognised Australia’s outstanding wine-centric venues and their sommeliers. Gimlet at Cavendish House took out of a major slew of awards, in particular the night’s most prestigious title, Wine List of the Year.

Magazine 244
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Self-Check-In at Hotels: Benefits and Growing Trends

Hotelogix

Self-check-in technology is becoming increasingly popular in the hospitality industry. It allows guests to check themselves in through hotel kiosks or mobile devices, reducing the need for human interaction. This method not only speeds up the check-in process but also enhances the guest experience, providing convenience and flexibility. What is a Hotel Mobile Self-Check-In App?

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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3 sustainable changes that attract younger generations to your hotel

eHotelier

Given how cognizant younger generations are of climate issues, ensuring your hotel has features that align with their environmental ethics can be engaging. Not to mention, it offers significant benefits to your business.

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Toby’s Estate announces Fitzroy flagship store

Hospitality Magazine

Toby’s Estate is joining Australia’s most competitive coffee market as it prepares to open a new flagship venue in Melbourne this November. While Toby’s Estate beans are already used in cafes across Melbourne, the expansion will be the Sydney-born company’s first flagship in the city. It joins a highly competitive market of over 2000 cafes in a city known globally for its coffee obsession.

Magazine 218
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Best hotel review sites and how to get positive reviews

MEWS

What are hotel reviews? Hotel reviews are feedback from guests after their stay, offering insights into their experience, from the quality of services to various aspects of the property. These reviews can be either positive or negative, and they might be solicited or shared voluntarily.

Marketing 165
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Why Housekeeping is the heart of a hotel: leadership insights

eHotelier

Housekeeping impacts every part of the hotel, and this influence is felt in both guest satisfaction and the overall wellbeing of employees.

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Restaurant Trends to Look For in 2025

Modern Restaurant Management

History will show that COVID was the line of demarcation for the hospitality industry in the 21st century. In almost every conversation I have with other industry professionals, someone will say “before COVID… ” or “since COVID… ” As a matter of fact, in many of my articles I make the same comparison. Since COVID, technology in the restaurant industry has moved at lightning speed.

Concierge 190
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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Amelia Birch on inclusion and learning in wine

Hospitality Magazine

A visit to Famelia isn’t your typical wine experience – and that’s exactly what Owner Amelia Birch wants. Birch is rejecting the sometimes-daunting process of purchasing or ordering wine in favour of one that is inviting and, most importantly, approachable for any level of vinous knowledge. “Famelia is intuitive and it’s consumer focused,” she says.

Pricing 213
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Exclusive: Boston Chef Barbara Lynch Is Closing All of Her Remaining Restaurants

EATER

The chef’s ambitious, tumultuous era in Boston’s dining scene has come to an end

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Keeping the construction process unimpeded

eHotelier

When you’re managing a construction team, you have so much on your plate that hurdles and obstructions to the regular running of things can seem more disastrous than they initially appear.

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Little Treat Culture: How Restaurants Can Leverage Snacking Trend

Modern Restaurant Management

Little treat culture — the growing trend of people indulging in small-sized snacks or indulgences as a way to self-care or reward themselves can be transferred to the restaurant plate, providing opportunities for profitablity and creativity. According to an 84.51° study, 74 percent of US consumers under 35 snack at least a few times daily.

Pricing 180
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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Why Restaurants Are Integrating Plant-Based Menu Options

Horizon Hospitality

The food landscape is undergoing a significant transformation, with an increasing number of consumers embracing plant-based diets. This shift is driven by a variety of factors, including concerns about health, the environment, and animal welfare. As a result, restaurants are increasingly integrating plant-based and alternative proteins into their menus to meet the needs of vegan, vegetarian, and flexitarian customers.

Catering 130
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What is Hotel No Show? How to Minimize No-Show Reservations

Hotelogix

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. This can lead to different challenges for hotels, leading to financial losses and wasted resources. Understanding the intricacies of no-shows is important for effective hotel management. The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction.

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Exquisitely experiential meetings and events at the Fairmont Rio de Janeiro Copacabana

eHotelier

Meetings and events are in the midst of a renaissance heading into 2025, with numerous contributing factors as to why. Top of the list for the corporate and group segments is the need to bring people together in a world that has embraced hybrid or fully remote working arrangements.

Events 246
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How Interpersonal Engagement Fuels Modern Restaurant Success

Modern Restaurant Management

Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" and for good reason. In an industry where technical precision is essential, seamless service depends on more than just executing tasks. After nearly 30 years of supporting thousands of restaurant operators and HR leaders, first as the Director of HR for Potbelly Sandwich Works and now as the CEO of Restaurant HR Group, I’ve seen firsthand what truly makes a restaurant rise to the top

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Target Market of Hotel

Soft Inn

In the hotel industry, understanding your target market is crucial for success. Hotels cater to a variety of guests, each with their own unique needs and preferences. By identifying and understanding these different segments, hotels can tailor their services and marketing strategies to better attract and satisfy their guests.

Marketing 130
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What is Hopper? How does it work for Hotels

Hotelogix

Hopper is a trusted platform for booking hotels with a solid reputation in the travel industry. Though it started with flight bookings, its move into hotel reservations has been widely appreciated. Hopper’s predictive pricing feature helps travelers find the best rates, using AI to track price changes and recommend the right time to book. With over eighty million downloads and partnerships with travel brands across the globe, Hopper has become one of the top choices for hoteliers and trav

Pricing 130
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Guest Engagement: 5 tactics to grow it in your property

eHotelier

Engagement is important for every industry. It means you are actively connecting with your target instead of being ignored by them. According to Salesforce, 80% of customers agree that the experiences provided by brands are as meaningful as their services.

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Rooftop bar opens at The StandardX Melbourne

Hospitality Magazine

Fitzroy’s new addition TheStandardX hotel has unveiled its rooftop bar just in time for the warm season. The Roof is located on the seventh floor, and features panoramic views of the suburb and Melbourne’s CBD. “The idea of The Roof was to create a green oasis for guests to casually mingle and indulge in Mexican inspired snacks and drinks, while being submerged into the Fitzroy culture from above,” says Verena Haller, designer at Standard International.

Magazine 130
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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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FAQ Guide to Pajak Hotel: Understanding Hotel Tax Indonesia

Soft Inn

As a hotelier in Indonesia, staying compliant with local tax regulations is crucial for running a smooth and successful business. One of the key taxes you need to understand is Pajak Hotel, which applies to the revenue generated from hotel room rentals and certain services. In this FAQ guide, we have answered the most common questions about Pajak Hotel so you can confidently manage your hotel’s tax obligations.

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How the Hospitality Industry Can Address Labor Shortages and Workforce Challenges

Horizon Hospitality

The hospitality industry is known for its dynamic, customer-focused environment, but the COVID-19 pandemic has exposed and exacerbated ongoing workforce challenges. Many companies are grappling with labor shortages that can diminish the quality of the guest experience. To remain competitive, it’s essential for hospitality businesses to address these issues proactively.

Training 130
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Nonius Loyalty: Recognise and Retain with Customisable Programs and Seamless Integration

eHotelier

Tailored for standalone hotels and mid-sized hotel chains, the Nonius Loyalty Module will help you recognize and retain guests, offering customisable loyalty programs, seamless PMS integration, enhanced guest engagement, and a superior guest experience.

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How coffee grounds are being repurposed

Hospitality Magazine

A few years ago, Australian roasters Single O determined that spent coffee grounds accounted for more than 20 per cent of its carbon emissions. The number shocked CEO Mike Brabant. “This is impactful because coffee grounds produce off-gas methane which is about 30 times more harmful than carbon dioxide,” he says. “With nearly 75,000 tonnes of coffee grounds ending up in landfills across Australia each year, we knew we had to make a change.” It’s estimated Australian landf

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.