Sat.Oct 05, 2024 - Fri.Oct 11, 2024

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The power of experience: how guest satisfaction can influence hotel pricing strategies

eHotelier

As consumers become more informed and online booking environments offer new levels of transparency, hotels will discover that positive guest experiences are not just beneficial—they are essential for maintaining pricing power.

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Latest News from Malaysia Hotel Industry October 2024

Soft Inn

The Malaysian hotel industry is currently facing challenges as many locals flocked to Thailand for holiday trips in the last month, September. This shift in travel patterns raises important questions about why travellers are choosing international destinations over local stays. Factors such as appealing travel deals, the allure of Thailand's vibrant culture and activities, and the ongoing interest in unique experiences are drawing attention away from Malaysia's own attractions.

Marketing 259
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Australia’s best wine lists of 2024 announced

Hospitality Magazine

Melbourne’s Gimlet has taken out a run of significant honours at the 31 st Australian Wine List of the Year Awards. Celebrated at the Ovolo Hotel in Sydney’s Woolloomooloo on Monday 30 September, the awards recognised Australia’s outstanding wine-centric venues and their sommeliers. Gimlet at Cavendish House took out of a major slew of awards, in particular the night’s most prestigious title, Wine List of the Year.

Magazine 246
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Self-Check-In at Hotels: Benefits and Growing Trends

Hotelogix

Self-check-in technology is becoming increasingly popular in the hospitality industry. It allows guests to check themselves in through hotel kiosks or mobile devices, reducing the need for human interaction. This method not only speeds up the check-in process but also enhances the guest experience, providing convenience and flexibility. What is a Hotel Mobile Self-Check-In App?

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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3 sustainable changes that attract younger generations to your hotel

eHotelier

Given how cognizant younger generations are of climate issues, ensuring your hotel has features that align with their environmental ethics can be engaging. Not to mention, it offers significant benefits to your business.

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Toby’s Estate announces Fitzroy flagship store

Hospitality Magazine

Toby’s Estate is joining Australia’s most competitive coffee market as it prepares to open a new flagship venue in Melbourne this November. While Toby’s Estate beans are already used in cafes across Melbourne, the expansion will be the Sydney-born company’s first flagship in the city. It joins a highly competitive market of over 2000 cafes in a city known globally for its coffee obsession.

Magazine 246
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We Should Have Had a Canned Shirley Temple a Long Time Ago

EATER

Why didn’t anyone think of this earlier? | 7UP 7UP’s new Shirley Temple soda is more than a novelty These days most soda innovations are horrifying novelties , your Oreo Cokes and Flamin’ Hot Mountain Dews — things that people want to drink out of perverse curiosity, not desire. But this “holiday season,” 7UP seems to have cracked the code and given people something they actually want, even if we had never named it before: a Shirley Temple in a can.

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Why Housekeeping is the heart of a hotel: leadership insights

eHotelier

Housekeeping impacts every part of the hotel, and this influence is felt in both guest satisfaction and the overall wellbeing of employees.

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Mastering Worker Classification: Seven Essential Tips for Restaurant Owners

Modern Restaurant Management

Navigating the bustling world of the restaurant industry comes with its own set of challenges, and one critical area that often flies under the radar is worker classification. Understanding whether your staff are employees or independent contractors isn’t just about following the rules—it’s key to maintaining a fair, compliant and smoothly running establishment.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Amelia Birch on inclusion and learning in wine

Hospitality Magazine

A visit to Famelia isn’t your typical wine experience – and that’s exactly what Owner Amelia Birch wants. Birch is rejecting the sometimes-daunting process of purchasing or ordering wine in favour of one that is inviting and, most importantly, approachable for any level of vinous knowledge. “Famelia is intuitive and it’s consumer focused,” she says.

Pricing 246
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Key Considerations for Choosing the Right RMS During Budget Season

Revfine

As budget season approaches, selecting the right Revenue Management System (RMS) is one of the most critical decisions a hotelier can make. Whether you manage an independent hotel, an urban property, or oversee multiple hotels, a well-suited RMS can optimize pricing strategies, enhance profitability, and simplify your operational processes. The key to making the right The post Key Considerations for Choosing the Right RMS During Budget Season appeared first on Revfine.com.

Budgeting 122
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Keeping the construction process unimpeded

eHotelier

When you’re managing a construction team, you have so much on your plate that hurdles and obstructions to the regular running of things can seem more disastrous than they initially appear.

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Little Treat Culture: How Restaurants Can Leverage Snacking Trend

Modern Restaurant Management

Little treat culture — the growing trend of people indulging in small-sized snacks or indulgences as a way to self-care or reward themselves can be transferred to the restaurant plate, providing opportunities for profitablity and creativity. According to an 84.51° study, 74 percent of US consumers under 35 snack at least a few times daily.

Pricing 167
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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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David Hayden on the Mercure and Ibis London Earls Court rebrand

Hotel Owner

Reinvention is often the key to remaining relevant and competitive. For David Hayden, general manager of Mercure and Ibis London Earls Court, this principle has been at the heart of a massive refurbishment and rebranding effort that has been in motion since July 2022. A project of this scale, particularly in a dual-branded property, comes with its challenges—but as Hayden explains, it has also been a period of immense growth for both the team and the hotel.

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How Has Artificial Intelligence Impacted Revenue Management Roles and Systems So Far?

Revfine

Question for Our Revenue Management Expert Panel: Some roles are shrinking due to Artificial Intelligence. How have revenue management roles and systems been affected to date? (Question by Oleksii Kapichin) Our Revenue Management Expert Panel Niko Krauseneck - Founder, RevenueRebel Tamie Matthews - Sales & Marketing Consultant, RevenYou The post How Has Artificial Intelligence Impacted Revenue Management Roles and Systems So Far?

Marketing 119
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Guest Engagement: 5 tactics to grow it in your property

eHotelier

Engagement is important for every industry. It means you are actively connecting with your target instead of being ignored by them. According to Salesforce, 80% of customers agree that the experiences provided by brands are as meaningful as their services.

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How Interpersonal Engagement Fuels Modern Restaurant Success

Modern Restaurant Management

Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" and for good reason. In an industry where technical precision is essential, seamless service depends on more than just executing tasks. After nearly 30 years of supporting thousands of restaurant operators and HR leaders, first as the Director of HR for Potbelly Sandwich Works and now as the CEO of Restaurant HR Group, I’ve seen firsthand what truly makes a restaurant rise to the top

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Kind Holidays: How IDILIQ Group is changing lives through compassion in hospitality

Hotel Owner

In the bustling world of hospitality, where competition and profit margins often dominate the conversation, one initiative offers a refreshing focus on compassion, kindness, and making a difference. That initiative is Kind Holidays, a groundbreaking programme led by Grant Peires, Communications Director at IDILIQ Group. Since its inception, Kind Holidays has provided hotel stays for families experiencing unimaginable hardships, giving them a much-needed respite and the chance to create cherished

Pricing 119
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Meet the team: Jayvee Gabon, Business Development Manager – Philippines

STAAH

Meet Jayvee Gabon, a dynamic professional with extensive experience in both hospitality and the travel technology industry. From managing key destinations in the Philippines to helping hotels leverage cutting-edge technology, Jayvee’s journey is one of growth and passion for the industry. A Bit About Jayvee’s Career Journey: Jayvee Gabon began his career in hospitality at Best Western Plus Lex Cebu, where he started as a Sales & Banquet Executive before being promoted to Sales Accounts

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Exquisitely experiential meetings and events at the Fairmont Rio de Janeiro Copacabana

eHotelier

Meetings and events are in the midst of a renaissance heading into 2025, with numerous contributing factors as to why. Top of the list for the corporate and group segments is the need to bring people together in a world that has embraced hybrid or fully remote working arrangements.

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Cendyn: Las Vegas continues surge in meetings & events volume

Hotel Business

Las Vegas topped the top 25 markets in meetings and events growth for September with a 34.2% year-over-year (YOY) increase, according to data from Cendyn ‘s Sales Intelligence platform, previously known as Knowland. This positioned Sin City in the top five markets for eight consecutive months. Chattanooga, TN. ranked in the top five secondary markets for the first time, coming in second with 62.7% meeting volume growth.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Here’s why your hotel struggles with venue sales

Hotel Owner

Nailing your hotel venue sales process is no easy feat – in fact, realistically speaking, is it ever truly complete? Part of being in the hospitality industry is rolling with waves of change. If you’re consistently struggling to get venue sales in the door (or converted to function bookings), there may be a few elements at play that you can identify and improve.

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Provident Proves Value and Growth Potential of Extended Stay America Brand in Extended Stay Landscape

Lodging Magazine

LODGING brings you the final installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends. For this installment, Mason Miller, managing director for Provident Realty Advisors, elaborated on the benefits of investing in the extended-stay market following Provident Realty’s purchase of 16 hotels from Extended Stay America, conversion of seven hotels to the brand, and experience building two Premier Suites hotels.

Magazine 109
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Why Does Metasearch Marketing Matter for Independent Hotels?

Revenue Hub

In the quest to increase direct bookings, many hotels often find themselves limited by a narrow range of strategies. NB: This is an article from Travelboom Subscribe to our weekly newsletter and stay up to date While marketing efforts such as social media or content creation help generate awareness, they don’t always capture a guest at the critical moment they are ready to book.

Marketing 106
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The High 5 of High Return Hospitality: Elevating Guest Experience, Employee Satisfaction, and Profit Margins

Hospitality Net

Technology plays an increasingly pivotal role in today’s hotel and resort operations. From property management to mobile point-of-sale, the right systems can help properties streamline processes, improve staff communication, and enhance guest service. Moreover, as consumer expectations skyrocket, there’s no margin for error.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.