Sat.Mar 09, 2024 - Fri.Mar 15, 2024

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How to combat low customer retention in hospitality

eHotelier

Here's a look at why customer retention is so crucial for businesses and how to overcome the hurdles that companies in the hospitality industry encounter when trying to build customer loyalty.

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Why face-to-face conversations matter, by the Localization team

MEWS

Meet the Mews Localization team Say a virtual hello to the Mews Localization team. Consisting of Wendy, Janka, Max and our Translation Manager, Naomi, we’re a close-knit (though remote-based) group of language specialists nestled within the Mews Product Content tribe.

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3-day Bartenders’ Weekender hits Brisbane in June

Hospitality Magazine

Bartenders and bar operators and owners from across Australia are invited to share knowledge and experience at the inaugural Bartenders’ Weekender, which is taking place in Brisbane in June. The brainchild of industry experts Penny Sippe and Sam Bygrave the Bartenders’ Weekender is a three-day bar show, centred around bars and bartending and aimed at helping to drive Brisbane’s bar scene to the next level.

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Choosing the Best Payment Processor For a Restaurant

Modern Restaurant Management

The most popular way to pay at restaurants is through card transactions, whether it's credit or debit. According to a PYMNTS study , 68 percent of consumers use their credit cards to purchase food at a restaurant, equating to $29.8 billion in sales in February 2022. While credit cards seem easy and simple for consumers, the payment method impacts a restaurant's bottom line more than guests realize.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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7 tips to build strong interpersonal relationships

eHotelier

Whether you're the life-of-the-party type, a bit reserved, or somewhere in between, these tips are your handy guide to building meaningful connections.

More Trending

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Low-waste bar Re finds new home at The Norfolk

Hospitality Magazine

Matt Whiley’s Re has returned to the bar landscape thanks to a partnership with Public Hospitality. The low-waste Sydney establishment will reopen in The Norfolk in Redfern next month after exiting its South Eveleigh location, with Whiley describing it as “the right move for the bar” “We never wanted to stop being creative in our practice, so finding this location energises us and gives us more opportunity to stretch into new material and work with new people.” The

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Reskilling, Retention and Robotics: Creative Solutions to the Restaurant Labor Shortage

Modern Restaurant Management

The restaurant industry has always been dynamic and challenging, but the labor shortage has pushed it to a critical juncture. Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. To revitalize the workforce and enhance operational efficiency, it is imperative that we boldly explore innovative solutions across reskilling, retention, and robotics.

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The future of hotel safety: Integrating advanced security solutions

eHotelier

Modern security is about more than providing padlocks and safes. Instead, seek to integrate advanced security solutions like AI-driven facial recognition and biometric authentication.

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At the Houston Rodeo, Black Cowboy Culture Never Left the Saddle

EATER

Photo illustration by Lille Allen; Bun B photographed by Bob Levey/Stringer via Getty; Beyoncé photographed by Mason Poole; barbecue images by Jason Fochtman/Houston Chronicle via Getty Images; Joel Villanueva/Getty; Gregory Smith/Getty; and razerbird/Getty [link]

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Pirate Life to open South Melbourne venue

Hospitality Magazine

South Australian craft beer brand Pirate Life is expanding to open its fourth venue in South Melbourne on 14 March. It’ll be the brand’s first location in Victoria, with other outposts in Perth and Adelaide plus its flagship venue in Port Adelaide. The South Melbourne venue will offer the Pirate Life beer range on pour alongside limited release products such as the Vanilla Malt Thickshake IPA and the venue-exclusive The Market Street Lager.

Marketing 239
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Tech Meets Tannins: The Role of AI in Modern Event Planning

Modern Restaurant Management

The event planning industry is experiencing a significant transformation. This renaissance, characterized by a blend of tradition with technology, is reshaping the essence of wine selection, moving away from the notion that tech seeks to replace tradition. Instead, it introduces a narrative of harmonious enhancement, where data-driven precision and the sommelier's artistry converge, creating a personalized wine journey for every guest's palate.

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The Mille Club: Why the voice channel is always critical

eHotelier

Even in a world of flashy websites and intelligent booking engines, the voice channel is still a very important part of the prebooking and prearrival stages of the journey for luxury guests.

Book 278
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What Women Want: A Place to Watch the Game

EATER

A Bar of Their Own opened in Minneapolis March 1. Sports bars that center women’s sports are opening across the country — and doing big business “I was sick of always feeling like an afterthought in fandom when it came to public spaces to view sports,” says Jillian Hiscock, the owner of A Bar of Their Own, a sports bar focused on women’s sports which opened in Minneapolis March 1.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Microdistillery opens in Rouse Hill

Hospitality Magazine

Sydney’s Rouse Hill is gearing up to swing open the doors to its first locally owned microdistillery. Hills Distilling Co. welcomes the public from 15 March with its own line of spirits covering gin, vodka, and Australian white malt all made with locally sourced ingredients. The venue is the work of Momento Hospitality which has a pub-centric portfolio including The Governor Hotel, Hillside Hotel, and the soon-to-open Oran Park Hotel.

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WalletHub Survey: Tipping Is Out of Control

Modern Restaurant Management

Tipping has gotten out of control, according to nearly three in four Americans who took part in WalletHub's Tipping Survey. Approximately 78 percent think automatic service charges should be banned. "More and more types of establishments are starting to ask for tips, and suggested tip amounts are growing higher, so it’s understandable that people are frustrated, especially when this issue comes alongside inflation,” said Cassandra Happe, WalletHub Analyst. “Tipping is s

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Hotel acquisitions demystified: Essential industry insights

eHotelier

Navigating the complex world of hotel acquisitions requires not just a keen business acumen but also a deep understanding of the unique facets of the hospitality industry. By focusing on these industry-specific elements, potential buyers can ensure a strategic, informed and value-driven acquisition process.

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Preorder the Eater Guides to New York City and Los Angeles

EATER

Eater’s new guidebooks to Los Angeles and New York. | Nat Belkov; Los Angeles illustrations by Clay Hickson; New York illustrations by Naomi Otsu Our new travel guides cover two of the country’s biggest dining destinations For nearly two decades, Eater’s core mission has been to cover the world’s biggest food cities, tracking the biggest openings, reporting on restaurants big and small, and recommending where to eat based on our deep expertise.

Book 137
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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Hyper-personalization as a differentiator for banks

SAS

Best-selling author and banking industry futurist Brett King once said, “The easiest customer experience isn’t one where you drive to the branch, find a parking spot, wait in line, ask advice, and sign a piece of paper. It’s one where you activate the service you need in real time when [.

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Menu Redesign Avoids Confusion and Promotes Optimization

Modern Restaurant Management

To reduce menu confusion and minimize price sensitivity, Ori’Zaba’s Scratch Mexican Grill recently rolled-out a rengineered and easier-to-read menu. The fast-casual Mexican chain's legacy menu had complicated triple-tier pricing that was thought to psychologically drive more mid-tier buying behavior, but the complex product suite of 80-plus items made fresh daily, plus thousands of permutations in choices, also lent itself to a visually crowded menu as well as one that was challe

Pricing 179
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How to create a pre-arrival plan that drives engagement with your guests

eHotelier

In the fast-paced world of hospitality, hotels are constantly seeking ways to enhance guest experiences. One crucial aspect that often gets overlooked is the pre-arrival phase.

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The 17 Best Cookbooks of Spring 2024

EATER

Andrea D’Aquino New books from Von Diaz, Edward Lee, Benjamina Ebuehi, and more will add sparkle to your cooking repertoire How do you pick the best of anything, when the question of what qualifies as best is inescapably subjective? This is a particularly relevant question where cookbooks (or really any books) are concerned, given the personal nature of what we decide to cook and how.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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5 Best Technologies for Smart Hotels

MEWS

What are smart hotels? The term "smart" is now used in many industries to describe technology that acts smartly, like humans. In a smart hotel, technology is used to make things run smoother behind the scenes, like using automation or chatbots to speed up service. It also enhances guest experience during their stay.

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Why Residential Door Locks Fall Short in Meeting the Security Requirements of Hotels and Airbnbs

Soft Inn

Exploring the security concerns surrounding the use of residential door locks in hotels and Airbnbs.

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Quest Yelverton Kalgoorlie Hotel set to change hands

eHotelier

Local vendors have listed the Quest Yelverton Kalgoorlie Hotel for sale with a price expectation of circa $7 million, on the back of record gold prices.

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Punch’s Essential City Guides

EATER

The best cocktail bars to visit in New York, Chicago, San Francisco, New Orleans and more, according to the editors of Punch.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.