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As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. NB: This is an article from Shiji ReviewPro But before you rush into making any decisions, it’s important to understand what types of chatbots are out there and which one best suits your organization. Subscribe to our weekly newsletter and stay up to date Simply put, there are two types of chatbots: rule-based and AI chatbots.
From understanding your target audience to leveraging guest data, here's how to put together a guest journey that helps you to achieve your desired results.
A burger outlet in Darwin’s CBD is facing the Fair Work Ombudsman in court for failing to comply with a notice requiring it to back-pay a young apprentice. The worker, who was engaged in a commercial cookery apprenticeship at Good Thanks from age 17 to 20 from 2019 to 2022, requested assistance from the Ombudsman after they were not paid for time spent training.
It's hard, isn't it? Dealing with guest reservations when you're integrated with other channels is challenging, especially during peak season. To make sure you don't make any mistakes with their reservations and to prevent other issues, systems like iCal and channel manager are created. But, which one suits your hotel best?
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Dead times are a hit to your wallet as a business owner as empty seats represent wasted capital investment. Now, you can resurrect your dead times and build a new stream of revenue through innovative technology providing messaging that appeals directly to each consumer on a personal level. Seeing empty seats in your restaurant is disheartening, but the impact goes beyond just losing money.
Leveraging diversity within an organization is a conscious, continuous, and collective process that requires pro-activeness for both employees and organizations.
Lion has purchased Victorian-based distillery Four Pillars Gin after acquiring 50 per cent of the brand back in 2019. Four Pillars Co-Founders Stuart Gregor, Cameron Mackenzie, and Matt Jones took to Instagram to announce the news, referring to the sale as an “opportunity to take our business to the next level, yet again” “Lion is now the full owner of Australia’s finest gin business,” reads the post. “Lion has been a wonderful, supportive partner since March
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Lion has purchased Victorian-based distillery Four Pillars Gin after acquiring 50 per cent of the brand back in 2019. Four Pillars Co-Founders Stuart Gregor, Cameron Mackenzie, and Matt Jones took to Instagram to announce the news, referring to the sale as an “opportunity to take our business to the next level, yet again” “Lion is now the full owner of Australia’s finest gin business,” reads the post. “Lion has been a wonderful, supportive partner since March
Learn all the do’s and don'ts for maintaining a seamless front desk operation. Get a vivid guide on challenges of the front desk team, strategies and more.
The quick service restaurant (QSR) industry is currently experiencing a trend of commoditization, with low barriers to entry and a standardized set of features offered by most restaurants. This trend is primarily driven by advancements in point of sale (POS) systems and the availability of white label, plug-and-play online ordering systems. In today’s highly competitive landscape, marketing departments are focused on getting a 360-degree view of the customer in order to personalize their e
Why you need to reconcile your credit cards every day - Insights - Insights The dreaded credit card reconciliation need not be such a big deal if we bite-size it.
The Sydney-based group behind venues such as Bistecca and The Gidley are opening a new restaurant and bar on Blight Street. Alfie’s is set to be a new steakhouse concept for the group, serving up a premium offering with a focus on value-for-money. Similar to the group’s other renowned steakhouse venues, Alfie’s will champion a particular cut of meat being the sirloin from the Riverine region of New South Wales.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
A hotel night audit is crucial for effective cost control. A checklist perhaps just the thing you need to operate your hotel effectively in the upcoming days.
Tailored, classic details give Central Kitchen a uniquely blended personality that reflects the character of its Corpus Christi locale and feels like home – or in owner Richard Lomax’s words: “A really damn good bakery that meets people where they are.” To complete the 3,500-sq.-ft. remodel, he turned to Houston-based gin design group. The award-winning firm has spent the last decade shaping Houston’s burgeoning hospitality scene.
Search engine optimization (SEO) best practices can help you reach the right audience, putting your hotel in front of the eyes of those most interested and willing to book.
Colin Fassnidge’s hospitality group By Fassnidge will no longer run Sydney’s Banksia Bistro after six years. By Fassnidge was originally entrusted by Monarch Group to revitalise the food offering at the pub, with the group selling the hotel to current owners Ryan’s Hotel Group in 2021. “We set out to bring good hearty fare, cooked with passion, good produce and pride out to people beyond the bubble of Surry Hills and the CBD,” reads a statement from By Fassnidge. &#
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Communal spaces in hotels are evolving with the changing guest needs and expectations. More and more hotels are becoming versatile spaces where guests blend with locals and staff. This is most obvious in hotel lobbies, which have evolved beyond a place for guests to just check in or out.
During a Capital Markets Day to be held at the Group’s head office, Accor presented its medium-term ambitions for a new chapter of growth. With strong brands and teams, an optimized operating model, and processes, Accor intends to accelerate its sustainable growth and is taking advantage of the strengths of each of the two new divisions created in January 2023.
Creating a guest experience that is unforgettable means that you will have a constant stream of brand ambassadors, with your guests becoming your biggest advocates and sharing their amazing experiences with those around them.
Sydney-based hospitality group Esca has made its first foray into Melbourne with its Surry Hills charcoal chicken concept Henrietta. The group secured a site on Chapel Street in Windsor, which will officially open to the public on 7 July. “We knew the next step for Esca would be to expand to Melbourne and become a part of their vibrant dining scene, it only made sense that Henrietta was the first venue to do so,” says Co-Founder Ibrahim Moubadder. “This new Henrietta is a little diff
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Should you skip housekeeping? Sure, some guests think of a hotel stay as a time to be pampered, which may involve a daily delivery of fresh sheets and towels. But is this really necessary? Besides being unsustainable, daily housekeeping often becomes a logistical nightmare, stressing your team out.
DALLAS—Economy lodging brands Motel 6 and Studio 6 have teamed up with the Humane Society of the United States to support the organization’s More Than a Pet campaign, which works to raise awareness of the pet poverty crisis, provide financial solutions for struggling pet owners, and keep pets and their families together by increasing access to care and supplies.
Rome is a city filled with masterpieces. From the paintings of Caravaggio and Raphael to the sculptures of Bernini and the films of Federico Fellini – it is the cradle from which all that is best about Italy has emerged. So, the Eternal City was the perfect fit for the opening of the latest EDITION.
The wait is over. The Odd Culture Group has unveiled its first Melbourne venue on Fitzroy’s Brunswick Street this week. Located in a heritage building formerly home to a post office, the 300-pax venue hosts a bottle shop and hybrid bar. Fermentation is at the heart of Odd Culture Fitzroy, with a wide range of natural wine, wild ale beer, and seasonal cocktails starring local ingredients on pour.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Blossoms Restaurant, which is situated within Rutland Hall Hotel and Spa, celebrated its first year in operation on 6 July and revealed it has already served more than 58,000 guests across various culinary occasions. Rutland Hall Hotel and Spa is a 19th Century country house hotel, offering guests suites and lodges alongside standard, deluxe and superior rooms.
The U.S. hotel sector posted healthy performance growth during the first quarter of 2023 despite ongoing economic concerns presenting more hurdles for the leisure and business travel segments. However, as year-over-year growth slows against tougher calendar comparisons, those economic challenges are likely to weigh more on new development and deals.
Namgyal Sherpa, CEO of the Sherpa Hospitality Group, has announced the appointment of Mr Pradyot Rana as General Manager for the 29-suite all-inclusive Shinta Mani Mustang – A Bensley Collection, opening in Nepal on 1 August 2023. Pradyot’s appointment will be effective from the end of June.
Inner-city Italian restaurant Enoteca Ponti will shed its current iteration to make way for EP Wine. The Potts Point eatery in Sydney, which took over the former Monopole location, has also appointed a new head chef to usher in EP Wines’ fresh direction. Fabio Salvato began his culinary career in Italy before moving to London and later Sydney to work in the kitchens of Totti’s, Icebergs Dining Room and Bar, Lumi, and Bistro Rex.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
The five-star Royal Crescent Hotel and Spa in Bath has undergone a sixth month refurbishment, which has seen the relaunch of Montagu’s Mews restaurant and bar space, the renovation of the hotel suites and the hotels front of house and drawing room. The new hotel suites have been designed by Clayton and Company and project manager, Becky Astley.
DoubleTree by Hilton Berlin Ku’damm announced its opening, marking the first opening under Hilton’s full-service DoubleTree by Hilton brand in Berlin and the third in Germany. Designed to serve leisure guests vacationing in Berlin as well as business travelers and groups from around the world, the hotel is one of the largest in the city with 420 guest rooms and over 8,600 square feet of meeting space.
A regional survey by global luxury hospitality leader Marriott International has coined a term to describe a new generation of travelers set to disrupt the industry over the next few years. ‘Native Explorers’ recognizes a tribe of affluent millennial and Gen Z travelers in Asia Pacific who are bucking the trend by traveling in reverse order to generations before them.
Located in the former Bel & Brio space in Sydney’s Barangaroo, Bottega Coco has opened this week. Pier Davide Maiuri has been appointed as executive chef and comes from time working at Sydney’s Luna Lu Bar & Dining and the Michelin-starred Imàgo restaurant in Rome. Maiuri’s menu champions authentic Italian cuisine, while also taking a strong focus on sustainability using ingredients such as Marine Stewardship Council Certified seafood.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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