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The best way to come to grips with artificial intelligence (AI) for spa and wellness is through the phrase technology-adjacent therapies. That is, for our industry where human-to-human contact is ever-so-centric to guest satisfaction, its not that automation will supplant practitioners but that these contemporary tools will offset the undesirable, repetitive tasks to augment the experience.
By Mark Bedard Anyone who has lived through a late hotel arrival with an early wake-up call the next morning knows how much Indoor Air Quality (IAQ) can affect your sleep experience. In fact, a J.D. Power study revealed guests who experienced better-than-expected sleep reported satisfaction scores 114 points higher (on a 1,000-point scale) than those with average sleep experiences.
The hospitality industry is evolving, with sustainability taking center stage. Todays travelers are more eco-conscious, seeking accommodations that reflect their values. As hoteliers, investing in green practices is not just about reducing environmental impact; its also a strategic move to attract and retain guests who prioritize sustainability. According to a recent Booking.com survey, 56% of travelers now seek accommodations that embrace eco-friendly practices, and nearly 67% value comfort, st
Earning points for your bookings in hotels is a practice that has been around for decades and although it might stay in place for many years to come, we are already seeing a shift within the same trend.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Almost seven in 10 travelers across generations (69%) look forward to business tripsbut there are clear generational differences, according to new research by Ipsos UK and American Express Global Business Travel. The Meet Tomorrows Business Travelers report used representative samples of more than 1,800 business travelers in the U.S. and U.K. to better understand the needs of business travelers and explore how people really feel about traveling for work.
The Fair Work Ombudsman (FWO) is conducting a series of surprise inspections in Sydneys Inner West this week. The blitz will target twenty restaurants, cafes, and fast food outlets in Newtown and Enmore to ensure staff are receiving the correct pay and entitlements. Inspectors are on the ground in one of Sydneys hospitality hubs this week speaking with employees and holding employers to account if they are not following workplace laws, including due to any unpaid work, said Fair Work Ombudsman A
Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. “Every guest touchpoint–whether it’s a dine-in experience, an online order, or even a response to a review – can influence future business,” Mike Eng, Senior Director of Vertical Expansion at Klaviyo, told Modern Restaurant Management (MRM) magazine. “Restaurants need to think beyond just serving
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Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. “Every guest touchpoint–whether it’s a dine-in experience, an online order, or even a response to a review – can influence future business,” Mike Eng, Senior Director of Vertical Expansion at Klaviyo, told Modern Restaurant Management (MRM) magazine. “Restaurants need to think beyond just serving
As a hotelier, you're likely aware that effectively managing event spaces, such as conference halls and banquet rooms, can significantly boost your hotel's revenue. Yes, optimized banquet space management contributes around 15% to 20% of total earnings. But have you been able to get it right? If not, this blog will guide you on achieving this through digitization with the right solutions.
Precise, versatile, and elegant, kitchen tweezers are ready for their close-up I, perhaps like you, used to be a real tong freak. The phrase I love tongs came up in my life with surprising frequency. I had favorites (mine are, I regret to report, an unbranded pair I got over a decade ago). I felt tempted by the mini tongs every time I saw them at Home Goods.
A restaurant that’s been crowned the Best in Asia a record four times has been named as the top culinary destination for 2025. The live awards ceremony for Asia’s 50 Best Restaurants was held in Seoul earlier this week, which saw culinary representatives from 16 cities including Tokyo, Hong Kong, Shanghai, Mumbai, Manila, and more come together to find out which restaurant had snagged the top position.
The restaurant industry is undergoing a significant shift as Gen Z diners reshape dining expectations. This generation prioritizes social responsibility over traditional brand loyalty and gravitates toward integrity, sustainability, and values-driven experiences. To successfully engage this influential consumer group, restaurants can no longer rely solely on brand recognition; they must adopt innovative strategies that align with Gen Z’s preferences.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Guests today are looking for value in their stay, and when they see entertainment options on-site, it often tips the scale in your favour. NB: This is an article from SiteMinder , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Positive experiences in shared spaces like games rooms often lead to glowing reviews, which are key drivers for future bookings.
We understand that travel is more than just moving from one destination to another—it's about creating experiences that resonate with guests on a deeper, emotional level. The growing trend of slow tourism offers a refreshing alternative to the fast-paced, overscheduled vacations many travelers have been experiencing. This philosophy aligns perfectly with the hospitality industry's goal of fostering meaningful guest experiences —ones that go beyond a hotel stay to inspire
Giuseppe Fuzio began his career washing dishes and training as an apprentice in a pastry shop on the ground floor of the building where he grew up. The Puglia native has come a long way since then. Travelling across Italy from the seaside to the alps, before moving to the UK, Japan, and finally Australia, the chef has garnered experience across hotels, casual eateries, and Michelin-starred restaurants.
In the restaurant industry, moving from General Manager (GM) to Multi-Unit Leader (MUL)—whether as a District Manager, Area Manager, or Regional Director—is usually seen as a natural career progression. After all, a high-performing GM has already mastered running a restaurant, hitting numbers, developing teams, and managing day-to-day operations, so giving them more locations should be a win.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Your hotels website is no longer just a brochure. It is your digital front desk, your direct booking engine and a vital expression of your brand. NB: This is an article from Aro Digital Subscribe to our weekly newsletter and stay up to date We understand that one of the most impactful areas of your website is your top-performing landing pages- the key entry points where potential guests first engage with your property online and which should seamlessly lead them to the relevant next step, like l
Eater Staff The spring version of Prime Day has bonkers deals (up to 72% off) on Bake Off-famous tools, Eater editor-loved gadgets, and a sexy air fryer Another day, another new Amazon sales event but this ones a whopper. This time, its a smorgasbord of sales called the Spring Sale Event , and it will run from March 2531 with deals of up to 93% off dozens of categories, including best-selling items by brands such as KitchenAid , Cuisinart , Breville , Alessi , and other trusted cookware compani
Perhaps its due to the growing work from home culture, or perhaps its the result of early Friday knockoffs. But Esca Group Co-Founder Ibby Moubadder is noticing a shift in midweek consumer behaviour. Thursday nights are busier. Turnover and covers have steadily increased, and Wednesday nights are also showing potential, although theyre still a bit inconsistent, says Moubadder.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
As revenue heroes, revenue managers sometimes face an unexpected challenge: overcomplication. Many revenue managers dig into endless data points and exhaustive analyses in their quest for accuracy and thoroughness. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date This can confuse their teams and lead to missed opportunities to capture revenue at the right time.
Jos Andrs is one of four chefs featured in Chefs Table: Legends | Courtesy of Netflix The newest installment of the influential Netflix show will feature Jamie Oliver, Jos Andrs, Alice Waters, and Thomas Keller Six months after Chefs Table: Noodles , Netflix has released the trailer for the newest installment of the popular food show. Chefs Table: Legends will will pay tribute to the culinary icons who have helped shape the modern world of food, the press release reads.
When Kittyhawk temporarily closed its doors in late December 2024, owners Jared Merlino, Michael Hwang, and Eddie Levy cited the teams need for a well-deserved break. Now, the bar is back with renewed focus and an updated name Kittyhawk New York and it’s taking inspiration from both New York’s bar scene and the success of sister establishment Big Poppas.
As Eid al-Fitr 2025 approaches, Saudi travelers are preparing for an extended holiday period, leading to a notable increase in travel activity. Public sector employees will enjoy a holiday from Sunday, March 30, to Saturday, April 5, while the private sector will generally have a three- to four-day break. The extended time off has prompted early travel planning and a surge in bookings for both domestic and international trips.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
Cocktail trends are a marker of the times we live in and a fascinating phenomenon for mixologists serving on the front line as well as customers at the front of the bar line
For hoteliers looking to Find customers, convert them to Book, and Grow revenue amid stiff competition, smarter data insights are necessary. But if more isn't done to bring system data together in a cohesive, intelligent and integrated way, commercial teams will flounder, unable to deliver hard fast ROI cannot. The Balancing Act of Modern Hospitality The post AI-Driven Analytics Will Provide Hard Fast ROI – But Are Hotels Ready?
Sydney is set to welcome a new restaurant tomorrow from Plate It Forward Hospitality Group, with Kolkata Social opening its doors on Newtown’s King Street. The restaurant has snagged top talent Ahana Dutt as its head chef, who spent several years working alongside Lennox Hastie at Firedoor. The opportunity to lead the new venue was a fortuitous event for the chef, who grew up in Kolkata and departed Raja in Potts Point last year after its closure.
In just two years, RIU Hotels & Resorts has doubled the amount of local products used at its hotels in the Balearic Islands. This figure stood at 5.7% in 2023, before increasing to 7% in 2024 and reaching 10% in 2025. This amount is calculated as a percentage of the hotels total spending and represents a significant milestone for the chain, which intends to continue increasing the proportion of local products used in the coming years as part of its Proudly Committed sustainability strategy, supp
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Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Value-driven dining and a growing interest in regional brands are two trends uncovered in Yelp's 2025 Fastest Growing Brand s report. Among the report highlights are: Fast food and value-driven restaurants are thriving—McDonald’s (#25), Taco Bell (#33), and Popeyes (#11) are among the brands seeing significant consumer interest growth.' Breakfast is booming—coffee and bakery brands saw the highest search growth with breakfast and brunch searches up 142 percent year-over
Vision Hospitality Group is planning to have an active 2025 as it expects to open five new hotels, break ground on four hotels and complete renovations on four others. Additionally, the company has begun selectively seeking strategic partnerships with other hotel ownership groups. 2024 was particularly active for Vision, with strong strategic growth across our ownership and development divisions, said Mitch Patel, founder/CEO, Vsion Hospitality Group.
Maestro Hospitality (run by Anna and Alessandro Pavoni) and business partner Bill Drakopolous (Sydney Restaurants Group) have purchased the iconic Marie Louise Salon on Enmore Road in Sydney’s Inner West. The two forces are the new custodians of the heritage-listed site which was previously home to Bar Louise, operated by Paisano & Daughters, which decided to sell the venue and focus on its string of new openings on Australia Street in Newtown.
Marriott International, Inc. (Nasdaq: MAR) today announced it has entered into a strategic agreement with technology company PathSpot Technologies, Inc., the creator of a real-time hygiene management and digital kitchen system that protects against the threat and spread of illness with a handwashing validation system and equipment monitoring technology.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
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