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The Mayo Clinic defines job burnout as “a special type of work-related stress – a state of physical or emotional exhaustion that also involves a sense of reduced accomplishment and loss of personal identity.” Employee burnout is especially prevalent in the hospitality industry. A notoriously high turnover rate and demanding atmosphere are just some of the factors that contribute to restaurant and bar employees reporting an overwhelming feeling of stress and exhaustion.
The forbidden fruit of a difficult reservation has become poisonous. The post Can We Stop Treating Restaurants As Status Symbols? appeared first on The Restaurant Manifesto.
When George Chen and his wife Cindy Wong-Chen opened the sprawling San Francisco food hall China Live in 2017, Chen was already… The post 5 pandemic pivots with China Live appeared first on Open for Business.
It’s no wonder that restaurant franchising is so popular — franchisees buy into a proven business model with built-in branding, training and production methods, and (hopefully) a solid customer base. While restaurant franchising helps bypass many of the struggles that come with developing a new business from scratch, it’s not without its own set of challenges and hidden costs.
Photo by James Park. Breaking down the food, labor, and fixed costs of Dirt Candy’s popular spinach croque-monsieur We often presume to understand restaurant economics because we know what a chicken breast costs at the supermarket. “I could make this dish at home for $5,” goes the refrain. Could we? Here, Eater looks at all the costs in a popular restaurant dish to see what goes into it, and how much profit comes out.
Online food delivery has become a popular choice for customers post COVID-19 pandemic. Despite the sharp decline in restaurant sales in Q1 and Q2, the UAE restaurant industry rebounded in the last two quarters of 2020 as online sales began to accelerate. The segment has been growing ever since and is expected to introduce new food delivery trends in 2021.
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Online food delivery has become a popular choice for customers post COVID-19 pandemic. Despite the sharp decline in restaurant sales in Q1 and Q2, the UAE restaurant industry rebounded in the last two quarters of 2020 as online sales began to accelerate. The segment has been growing ever since and is expected to introduce new food delivery trends in 2021.
A restaurant is only as good as the team behind the scenes. As an owner or manager, you’re already well aware that your team and your customers are the lifeblood of your enterprise. Considering your customers as part of your team may be an even more constructive approach. Just like your team, you need to engage with your customers. Businesses that can’t comprehend the importance of customer engagement view their customers as nothing more than, well… customers.
This edition of MRM Research Roundup features the latest consumer behaviors, local spend, and the best and worst cities in America for BBQ. Guest Intent Shows Positive Trend. The latest On Premise consumer research from CGA, based on a survey (from May 7-10) of more than 1,600 consumers within Texas, Florida, Illinois and New York on their expectations, lists their desires and how they plan to behave in the next two weeks.
QSRs entered 2021 looking much different than they did a year ago, after having made significant and creative changes to their business models in the wake of the pandemic. Operations were changed to support delivery, mobile ordering, drive-thru, and self-service. Systems were changed to accept contactless payments, online payments, QR codes and digital wallets.
The closure and restriction of dine-in operations has had a devastating impact on the industry. Despite facing the pressure to stay open and operational over the last year, restaurants have gone above and beyond the “new normal” to rethink their operations, including seating arrangements and menu offerings, and in many cases reducing their staff to just the barebones.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
How to create an amazing guest experience is the focus of this episode of The Main Course as host Barbara Castiglia speaks with Tony Darden, President of MOOYAH Burgers, Fries & Shakes. While the brand is continuing to expand locations, it is always striving to create the best customer experience. “We’ve got to make a great impression on our guests,” Darden said. “We have things we call wow moments.” Customers are greeted by smiling faces and a welcoming dining
How eCommerce can be a pivotal tool for restaurants was the topic of The Main Course as host Barbara Castiglia spoke with expert David Rusenko, Head of eCommerce for Square. “In many ways, the pandemic brought us further into the future, faster,” said Rusenko. When San Francisco issued its first shelter in place mandate, Square was quick to help businesses pivot and rewrite their roadmaps.
When COVID-19 forced restaurant shutdowns more than a year ago, foodies sprung into action to help our favorite businesses survive what we thought would be a slow few weeks. We bought gift cards for future use, donated to employee relief funds, and shared our favorite spots on social media. But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a si
The restaurant industry experienced massive growth in the five years prior to the pandemic, leading to a “talent crisis”—too many restaurants looking to hire from a limited pool of talent. One year after the pandemic started, restaurants find themselves in a familiar position: competing for talent in a scarce pool of applicants. To fully recover, restaurants will need to figure out how they can win the talent war and meet their staffing needs from this limited pool.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Ekaterina Pokrovsky/Shutterstock. The SBA relief fund earmarked $28.6 billion for struggling restaurants. It’s already received $65 billion in applications. Throughout the pandemic, restaurants have struggled to access financial support from the federal government, so when the American Rescue Plan stimulus bill, which was signed into law in March 2021, included a $28.6 billion Restaurant Revitalization Fund, it was considered a lifeline.
On May 13, 2021, the U.S. Centers for Disease Control and Prevention (the “CDC”) issued new guidance lifting mask restrictions for fully vaccinated individuals. The CDC’s guidance marked a drastic change in policy—from being at the forefront of recommending widespread mask use and social distancing to permitting vaccinated people to be maskless both indoors and outdoors.
torbakhopper /flickr. Richard Montañez’s rags-to-riches story of inventing the spicy snack goes up in flames in an LA Times piece Since 2007, Richard Montañez has been peddling the feel-good story to end all feel-good stories — that as a janitor at a Frito-Lay plant in Rancho Cucamonga, he successfully pitched the company on creating Flamin’ Hot Cheetos.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Bloomberg via Getty Images. But it’s not enough As restaurant capacities across the country increase, so does their need for staff. But what many restaurant employers have characterized as a restaurant labor shortage is ongoing. The root of the issue is twofold: There are now many, many jobs to be filled and, more impactfully, many restaurant workers are deciding that a return to restaurant work simply isn’t worth it.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Lorelyn Medina /Shutterstock. An Instagram account is sharing stories of sexism and abuse in the brewing industry, prompting industry figures to step down Last summer, amid the social justice protests following the murder of George Floyd, the restaurant industry experienced a second wave of #MeToo reckonings driven by social media. For weeks, workers anonymously shared stories of harassment and racism with Instagram accounts that made it their mission to make abuse public.
Nick Hagen for The New York Times. The Detroit chef, activist, entrepreneur Kiki Louya will lead strategy for the Restaurant Workers’ Community Foundation [link].
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Brothers Guillaume and Romain Luyat demonstrate how their popular praline confection is made Brothers Guillaume and Romain Luyat take pride in the fact that their favorite treat, the eclair, is so popular in their home town of Lyon, where their shop Les Eclaireurs resides. “Lyon is known for several different products, most notably pink praline,” says Guillaume.
Molly J. Smith Photography. The chef recreates the nostalgic snack using only 10 ingredients “Ten-year-old Nyesha would have loved to recreate these today,” says Nyesha Arrington as she looks lovingly at a bag of frozen Totino’s pizza rolls. “And that’s what we’re going to do.”. Not only does adult Nyesha take us through all of the steps of making homemade pizza rolls from scratch — from creating the filling and making the sauce, to forming the dough and building the rolls — she also shares tips
Restaurant operation manuals are the spine of restaurant businesses. They include a set of important documents, guidelines, and other information that restaurant managers and staff should be aware of. The operation manual for restaurant also provides guidelines to new restaurant employees and interns. It helps everyone in the restaurant – from the owner to the staff – to be self-reliant.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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