eHotelier
OCTOBER 9, 2024
As consumers become more informed and online booking environments offer new levels of transparency, hotels will discover that positive guest experiences are not just beneficial—they are essential for maintaining pricing power.
Hospitality Magazine
OCTOBER 30, 2024
Brae Owner and Executive Chef Dan Hunter is coming to the Sydney Opera House for a four-night special event. The head of the three-hatted Victorian restaurant will collaborate on the series with acclaimed chef and culinary director of the Sydney Opera House event venue, Danielle Alvarez. The event, ‘Harvest of Purpose’, will take place in the Sydney Opera House Yallamundi Rooms from Friday 17 January to Monday 20 January.
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Soft Inn
OCTOBER 10, 2024
The Malaysian hotel industry is currently facing challenges as many locals flocked to Thailand for holiday trips in the last month, September. This shift in travel patterns raises important questions about why travellers are choosing international destinations over local stays. Factors such as appealing travel deals, the allure of Thailand's vibrant culture and activities, and the ongoing interest in unique experiences are drawing attention away from Malaysia's own attractions.
Hotelogix
OCTOBER 10, 2024
Self-check-in technology is becoming increasingly popular in the hospitality industry. It allows guests to check themselves in through hotel kiosks or mobile devices, reducing the need for human interaction. This method not only speeds up the check-in process but also enhances the guest experience, providing convenience and flexibility. What is a Hotel Mobile Self-Check-In App?
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
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Modern Restaurant Management
OCTOBER 13, 2024
Just as some people have experienced “long COVID,” with symptoms lasting well beyond the initial infection, so too have some industries struggled to fully recover from the pandemic’s economic impact. The restaurant industry is a case in point, where employment has yet to climb back from pandemic-induced losses. According to the National Restaurant Association (NRA), as of October 2023 eating and drinking places were 14,000 jobs below their February 2020 level.
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
eHotelier
OCTOBER 8, 2024
Given how cognizant younger generations are of climate issues, ensuring your hotel has features that align with their environmental ethics can be engaging. Not to mention, it offers significant benefits to your business.
Hospitality Magazine
OCTOBER 30, 2024
Seven of Australia’s best butchers have been selected to form the Australian team to compete against the world’s best. The World Butchers’ Challenge (WBC) will see Australia compete against 14 other countries in Paris in March 2025. It is the world’s largest butchery competition. The event will see each country given three and a half hours to transform one side of beef, one side of pork, one whole lamb, and five chickens into a themed display of value-added products. “As one of the foundin
Soft Inn
OCTOBER 24, 2024
The great news is that every hotel already has its own official website, but do you truly understand what the most essential elements are that guests are eager to find when they visit your site? Come near and figure it out here!
Hotelogix
OCTOBER 30, 2024
The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Mapping this journey is essential to identify key touchpoints that influence a guest’s decision to book or not book a hotel, as well as how to nurture guest satisfaction and loyalty. Understanding the hotel customer journey is key to providing a great guest experience.
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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
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Modern Restaurant Management
OCTOBER 21, 2024
When hiring restaurant managers, qualities like organization skills, experience and leadership are always at top of mind. However, many traits exist that often go overlooked in the hiring process impacting the success of a restaurant. Here are three traits that often go overlooked when hiring management positions within restaurants. Adaptability Restaurants are known to be fast paced environments with many different situations happening at once on any given occasion.
MEWS
OCTOBER 10, 2024
What are hotel reviews? Hotel reviews are feedback from guests after their stay, offering insights into their experience, from the quality of services to various aspects of the property. These reviews can be either positive or negative, and they might be solicited or shared voluntarily.
eHotelier
OCTOBER 20, 2024
Commandaria is a sweet wine from the Island of Cyprus in Mediterranean and it is considered to be the oldest wine still in the making, recognized by the Guiness Book of world records.
Hospitality Magazine
OCTOBER 28, 2024
Chris Lucas is set to open his anticipated French restaurant Maison Bâtard next month after eight years in the making. The four-level French dining destination will include a late-night supper club in the basement, a restaurant spanning the ground and first floor, and a rooftop terrace. Lucas has drawn on decades working as a restaurateur and travelling through France to develop the restaurant.
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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Soft Inn
OCTOBER 24, 2024
Capturing stunning photos of your hotel is essential to make a memorable first impression on potential guests and boost online bookings. In this blog, we will cover tips for making your hotel photos look good and amazing, from lighting and angles to editing and final touches. These techniques will help you present your hotel in the best light, captivating guests from their first click.
Hotelogix
OCTOBER 30, 2024
Customer retention in the hotel industry is a crucial aspect of maintaining profitability and fostering long-term relationships with guests. As competition intensifies, hotels must implement effective customer retention strategies to ensure that first-time visitors become loyal patrons. This blog explores the importance of customer retention, the factors influencing it, and the latest trends that affect retention rates in the hotel sector.
Modern Restaurant Management
OCTOBER 16, 2024
Restaurant operators need to be aware of a number of scams that food delivery apps are dealing with now including: Promotional abuse – Bad actors using advanced fraud technology to abuse promos like “15% off when you sign up” Driver fraud – Verified drivers doing things like renting out their accounts to illegitimate drivers or spoofing their location Collusion – Harder to spot because most of the fraud happens off the app but can include a person ordering food, the
7 Shifts
OCTOBER 1, 2024
These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
eHotelier
OCTOBER 29, 2024
Lets explore the implications of emotional intelligence in the customer journey and look at tips for improving the customer experience by improving EI in staff and management.
Hospitality Magazine
OCTOBER 16, 2024
Yolk Group has opened the doors on Ophelia, a hybrid café-wine bar in the former Barry site on Westgarth’s High Street. Co-directors Ben Argentino, Bec Moore, and Kieran Spiteri (Terror Twilight, Convoy, Tinker, and HiFi) saw the opportunity to open a daytime dining venue that opens with coffee and closes with cocktails – without forgetting the group’s signature record selection.
Soft Inn
OCTOBER 22, 2024
As a hotelier in Malaysia, understanding the various taxes and fees is crucial for compliance, financial planning, and managing operational costs. With different taxes imposed at national and state levels, staying informed about the latest hotel tax requirements ensures your business runs smoothly and avoids potential penalties.
Hotelogix
OCTOBER 30, 2024
The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay. From warm greetings to handling guest requests with efficiency and care, the front desk staff ensures every interaction with guests is smooth.
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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
Modern Restaurant Management
OCTOBER 11, 2024
Navigating the bustling world of the restaurant industry comes with its own set of challenges, and one critical area that often flies under the radar is worker classification. Understanding whether your staff are employees or independent contractors isn’t just about following the rules—it’s key to maintaining a fair, compliant and smoothly running establishment.
EATER
OCTOBER 31, 2024
Beautiful pan dulce | Lille Allen Second-generation bakers are rethinking what pan dulce can be Mayra Sibrian had a deceptively simple goal when she started Pan de la Selva in Seattle. “I wanted to highlight different styles of pan dulce that reflected both my Mexican and Salvadoran backgrounds,” she says. The California native grew up eating conchas and pan dulce with her family, and thought there was a way to blend the traditions of her childhood with the flavors of her Pacific Northwest commu
eHotelier
OCTOBER 30, 2024
By understanding and implementing the latest booking trends influenced by FOMO—whether through transformative experiences, AI-driven personalization, or sustainability—you can not only increase bookings but also build a loyal customer base that values what your hotel offers.
Hospitality Magazine
OCTOBER 30, 2024
Last night saw over 600 hospitality professionals gather at The Star Event Centre in Sydney for the 29th Australian Liquor Industry Awards (ALIA). The full list of winners and highly commended people, brands and venues can be seen below. ALIA is a peer, industry voted awards, so a big congratulations to all the finalists, highly commended and winners for being recognised as the best in Australia.
Speaker: James Kahler, COO of Full Course
Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.
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