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We need to change our thinking as hospitality managers to attract new, young talent to an industry that has been bruised and battered by the pandemic. Hoteliers should take this opportunity to rethink our approach to talent.
Industry leaders share their thoughts on the travel, hospitality and economic landscape in 2023. BHN reports. Connor Llewellyn Ryterski , managing director, prizeotel: “We expect sustainability to remain a key focus for 2023, with hospitality businesses working towards ambitious emission reduction targets to become net zero, which is something we and the wider Radisson Hotel Group aim to achieve by 2050. .
Sydney brewery Wayward has been serving the public at its taproom for more than seven years, but now it’s launched something a little different – a cocktail and beer speakeasy. The new addition to the Inner West landscape is all about comfort, with the 50-seat space fitted out according to a homey aesthetic – think cozy chairs and leather lounges.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Every year, thousands of restaurants and hotels gear up for weeks of stuffy, time-consuming, and stressful annual employee performance reviews. Countless studies have proven yearly reviews are ineffective in motivating employees or encouraging productivity. So, why should restaurants and hotels stick with this outdated practice? Simple – they shouldn’t!
If you’re looking for ideas to enhance the hotel guest experience , you’ve come to the right place. We’re here to tell you that the small details do matter, and that going the extra mile to create a guest-centric operation will without a doubt have an important repercussion on your brand reputation and customer loyalty.
The hospitality industry has witnessed customer patterns evolve drastically post the COVID-19 pandemic. Some examples include the rise of remote work, the popularity of staycations and bliesure travel, and increased awareness and demand for holistic health and well-being experiences. As a result, hoteliers have been ushered into an entirely new era wherein customer choices and spending habits have changed dramatically in such a short span of time.
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The hospitality industry has witnessed customer patterns evolve drastically post the COVID-19 pandemic. Some examples include the rise of remote work, the popularity of staycations and bliesure travel, and increased awareness and demand for holistic health and well-being experiences. As a result, hoteliers have been ushered into an entirely new era wherein customer choices and spending habits have changed dramatically in such a short span of time.
Hotel companies need to have a comprehensive framework that helps optimise each waste material in the sector while also reducing environmental impact. Cost savings are also a great side benefit.
BoHoNews · Dan Rose-Bristow, Master Innholders and The Torridon, on the new KPIs of leadership. BHN editor Eloise Hanson speaks to Dan Rose-Bristow, chair of the Master Innholders and owner of The Torridon , about 2023 trends, what hoteliers can expect at the Hotel Leadership Conference, and the new KPIs of leadership. The post Dan Rose-Bristow, Master Innholders and The Torridon, on the new KPIs of leadership appeared first on Boutique Hotel News.
The operators of Cafe 3564 in Echuca, Victoria, have been hit with a slew of penalties for failing to back-pay a visa holder. The former cook worked at the cafe from July 2017 to September 2019, with Fair Work Ombudsman inspectors investigating after receiving a request for assistance from the worker. Inspectors formed the belief the employee had been underpaid minimum wage rates, overtime, penalty rates and more, going on to issue a compliance notice in October 2020.
One of the most often-overlooked aspects of a recruitment process is what the interview experience is like for the candidates. Are they made to wait weeks for the next interview step? Are they given accurate information about the opportunity? Did they receive adequate feedback after the interviews? The recruitment process doesn’t happen in a vacuum, meaning that the consequences of a poor candidate experience can ripple through your company’s talent acquisition strategy.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Seventy-eight percent of small businesses that run ads on TikTok have already realized a positive ROI–the majority within just six months. according to Capterra’s TikTok Marketing Survey. TikTok marketing yields undeniable power, especially with Gen Z as it helps mitigate choice paralysis by giving users immersive, vertical videos that take them inside a business instantly, rather than sifting through text-heavy sites.
2022 has left businesses in the tourism and hospitality industry with many important learnings, the most important one being – consumer preferences will be ever-evolving and the key to staying successful at all times is to prioritize guest experience. In this blog, we share 3 powerful tips to help you stay competitive and elevate guest experience in 2023 – Adopt Contactless Technology – One of the latest hotel technology trends in the post-pandemic era includes the rise of cont
Here are the top 10 control points to ensure you are not missing any dollars in your hotel. Failure to follow these controls will cost you by increasing your expenses.
India: The proposed initial public offering [IPO] for Indian hospitality chain OYO is set to be delayed once again after the national capital markets regulator asked its parent company to refile its draft IPO papers with certain updates. According to unidentified sources close to the matter, Sebi [The Securities and Exchange Board of India] asked the parent company, known formally as Oravel Stays Ltd, to update risk factors, key performance indicators, outstanding litigations and its valuation b
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Buddy’s Bar, located in the former Lentil as Anything site on Newtown’s King Street, is a venue that employs an innovative self-service beer wall. The idea for a self-service bar first came to Co-Owner Duncan McGeoch at a music festival. “I was waiting in line and thought, ‘This f**king sucks’ – like festivals are nice, but here I am 10 people deep in a line not moving,” he says.
Yes, the fried-chicken sandwich war still rages on in 2023. However, the biggest restaurant trends this year are not centered around any individual ingredients or online feuds. Consumers will crave something they have not been able to get in recent years – a dining experience they can connect with and that feels crafted around their values. Consumers are focused on finding connections in their experiences, seeing their loyalty rewarded, and consciously seeking out sustainable businesses.
Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. But arguably no issue has proven to be as constant and bedeviling as the labor shortage. Recent research has proven the industry is still struggling to rebound on staffing, reporting a woeful 500K fewer employees than before the pandemic.
In the past few decades, the rise of third-party online travel agencies has reflected a gradual decline in direct bookings. Customers nowadays trust big names like Expedia, Booking.com, or Hotels.com more than an actual hotel website. However, you can still implement strategies to increase direct bookings and create a better bottom line for your property.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Despite all the attention social media and mobile marketing gets, direct - or hotel email marketing - remains the most powerful digital marketing method. A recent survey showed that 72 percent of consumers prefer email as their primary means of communicating with brands, which was corroborated by a McKinsey study that estimated that email is 40x more effective for acquiring new customers than social media strategies and the fact that conversion rates are three times higher than social media.
Bather’s Pavilion is set to host top British Chef Simon Rogan this July as L’Enclume takes up residency at the much-loved Balmoral venue. For five weeks, Rogan will serving up an eight-course menu alongside snacks and petit fours that showcase his sustainable and regenerative cooking ethos. The menu will feature complex dishes from Rogan, highlighting his ‘perfect ingredient’ philosophy that notions only the perfect dish can be crafted through growing the perfect ingredients.
A career in hotels tends to come with frequent promotions, property transfers, ownership changes, or company changes. With these changes often come interviews. Meaning most hotel managers are well-versed in not only conducting interviews but also being interviewed themselves. But even the most seasoned hotel leader needs to anticipate and prepare for interview questions that dig deeper than the experiences on a resume.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
Independent restaurants with fewer than three locations make up more than half of the restaurants in the U.S. Many restaurateurs dream of growing into multiple locations, but it takes a lot of capital investment to get there. At my restaurant development and investment firm Full Course, we work with emerging brands to develop leadership, optimize business practices and ultimately provide financial investment for expansion.
EMEA: Hotel brand management company SH Hotels & Resorts names Robert Koren as SVP and area managing director of Europe, the Middle East and Africa. SH Hotels & Resorts have announced the launch of a European corporate office led by Koren. He is the new senior vice president and area managing director of Europe, the Middle East and Africa, where the group is planning to expand.
Keeping the guests and staff safe during a fire only requires some preventative planning and help from experts. Then if a fire does happen, you know that your hotel will be safe as will the people inside.
Mang Leo’s Turon. | Toni Potenciano. Catch a merienda drag show, haggle for crabs at a wet market, and taste haute Filipino cuisine in Manila The home of banana ketchup , Eater’s favorite fried chicken , and arguably the world’s longest Christmas season (it unofficially starts in September), Manila is a huge metropolis made up of many individual cities and the homes of more than 13 million people.
Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.
Alessandro Frassica from Florence’s renowned panini shop Ino is coming to Sydney this February, taking up residency at Sammy Junior and Maybe Sammy. The sandwich shop has become a go-to destination for guests to enjoy some of Italy’s best paninis since Frassica launched the deli in 2006. Ino secured the no.2 position for best sandwich by 50 Top Italy 2023 and was named the Best Designer Sandwich at the 2022 Food and Wine Italia Awards, so you know you’re in for something specia
Industry leaders from Booking.com, Expedia Group, Hopper and more weigh in on the topic of what ChatGPT might mean for their internal operators and for travelers.
As the sober-curious movement grows, new socializing norms and behaviors are emerging. BARE Zero Proof’s first annual “The State of Sober Socializing” study unpacks the changing motivations and behavior of those who choose not to drink alcohol, and examines how the hospitality industry is addressing the needs of this emerging community.
US: Omer Acar has been named CEO of Raffles and Orient Express at Accor, effective 1 March 2023. Based in New York, Acar will report directly to Accor’s CEO Sébastien Bazin on the luxury and lifestyle executive committee. Acar will also represent Accor in the North American market. . Joining from Katara Hospitality where he most recently served as managing director for Europe and the Americas, Acar had previously worked with Raffles in 2011 at Royal Monceau.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
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