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On Valentine’s Day, restaurants fill up quickly with reservations from couples eager to spend a romantic night together. In fact, before COVID in 2016, both single people and couples spent a total of 35 million dollars on Valentine’s day experiences. While gifts are great, dates night at a sit-down restaurant remain probably the most common and traditional V-Day activity.
Are you managing one location (or several) of a multi-unit restaurant business? If so, you're not alone - 3 in 10 restaurants are part of a multi-location business. One of the biggest challenges that comes with multi-location restaurant ownership is managing teams across locations. Regulations, red tape, and disconnected technology make staff management in a restaurant group or franchise difficult and time-consuming.
Reducing food waste is a global, multidimensional challenge, but what can hotels, restaurants and hospitality schools specifically do to be more mindful of its role in educating the future generations? Addressing the food waste challenge requires both a paradigmatic change toward food and a swift change in how food waste is managed in businesses and educational institutions.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
We are a generation that has practically no patience; we don’t want to be kept waiting, especially when it comes to eating out. The idea of allowing users to skip the queue as well as the enormous revenue opportunity available in table ordering mobile app category is driving restaurants and app development companies to innovate. Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants.
You love food and you love people. And you want your restaurant business to grow. You know you need a good marketing plan but it sounds overwhelming to create and execute. Where do you start?
Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Yes, the importance of a good customer experience has always been key. However, between staffing shortages, high customer expectations, and pent-up demand due to the ever-in-flux restaurant landscape, it’s more int
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Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Yes, the importance of a good customer experience has always been key. However, between staffing shortages, high customer expectations, and pent-up demand due to the ever-in-flux restaurant landscape, it’s more int
Leading multi-unit restaurant brands are using technology to scale. Discover how a few are using 7shifts to manage scheduling and communication. Having many restaurants to manage is a pretty good problem to have. It means that guests love what you're offering enough to support your growth. You get to serve more people your brand of hospitality, and provide more people with jobs and careers.
At the Food on Demand conference in Las Vegas, the food service industry laid out its vision for a future in which customers never have to wait. Just don’t think too hard about how that’d work. The conference room at the Bellagio hotel swelled with the horns of “Ride of the Valkyries.” On a theater-sized screen set up at the front, I watch as a drone flies over a low, sunny suburb, bypassing highways and beaches and nondescript homes, where in the backyards everyone cranes their necks to see wha
On November 22, 2021, EHL hosted the International Advisory Board (IAB) conference on campus. This was the first IAB meeting on-site in two years. Their two days were packed with presentations from faculty members, students and workshops on pressing topics in the hospitality industry. One such workshop, entitled ‘Employability Skills in the 21st Century: A Post-Covid-19 Reflection’, was hosted by Dr.
Starting her career with the leading hotels of the world, Dagmar previously worked in various luxury properties in France, Switzerland, and her native Germany. Her first General Manager position was at Hotel Chateau Grand Barrail in Saint Emilion, France. She then spent 12 years in a managerial capacity in the luxury jewelry business and worked in flagship stores of renowned brands such as BVLGARI and Louis Vuitton in France and Germany where she held the position of Marketing Director, before r
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
As a restaurant owner, you can have the best ambiance, excellent menu, ample waitstaff coverage and still lose customers to your competitors. Then again, you can have naive interns asking people if they’d like dessert after the main course and make a mint. The outcome depends on the quality of your restaurant customer service.
In mid-December, a story went viral on Twitter across the pond about a customer being refunded by a food delivery service after complaining that the “four milkshakes, a cheesecake and an ice cream” they had ordered from a Manchester restaurant were “too cold”, as reported by Manchester Evening News. The restaurant owner turned to the media as he felt he had to speak up against the “spate of suspicious refunds” he had been experiencing, with seemingly legitimat
The term “ restaurant technology " is thrown around a lot, and it's understandable why restaurant owners and employees are skeptical when they hear it. Service fees, crashing apps, and missing integrations can create problems instead of solving them. However, some restaurant technology is actually true to its potential - and the numbers back it up. One system is currently used in more than 22,000 restaurant locations and utilized by 650,000 restaurant professionals.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Since the turn of the twenty-first century, "technology" has been the buzzword that’s been said to death – and it’s not going anywhere anytime soon, if ever at all. In the hospitality industry, technology had once been vilified by some as the harbinger of doom to the sacred ‘human touch’. Hence, the big question, how can machines create personable experiences?
Globally, food waste generates 4.4 Gt of CO2e annually, accounting for 8% of GHG emissions. This is one of the reasons why food waste has been gaining momentum over the past few years. In the US, food waste and related packaging account for almost 45% of the material that goes into landfills. Around 1.4 billion tons of food is wasted across the globe every year, which represents nearly 1/3rd of global food consumption.
Restaurant efficiency is the key to making a profit in an industry with thin margins and fierce competition. Inefficient restaurants are usually the result of a combination of, if not, all of the following factors: Bad stock management and rotation. Untrained and unmotivated staff. Inefficient management of staff. No realistic table management. This guide sets out six tips for improving your restaurant efficiency that can be implemented immediately and cheaper to your pocket.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Celeste Noche/Eater. Bright, bold, and easy, this cake is a delicious way to combat both the weather and post-holiday baking fatigue I don’t think I’m alone in declaring January to be low on the totem pole of “favorite months.” By now, the post-holiday blues have set in, the weather is cold and gray (and snow doesn’t seem quite as magical), and there’s not too much to look forward to on the calendar year for a while (Valentine’s Day doesn’t count, in my opinion).
When thinking of the Galapagos Islands the first images that we may conjure up are of giant tortoises, marine iguanas, sharks, beautiful tropical beaches, and a laid-back lifestyle where troubles of the outside world are non-existent and one’s daily ‘responsibility’ is to swim with the dolphins. This could have been the case in the past, but not in 2020!
2020 has proven to be a year full of surprises, as well as the beginning of a new age of fashion trends. One of these is the emergence of dark kitchens, which will undoubtedly be around for a long time. Dark kitchens are quickly replacing restaurant home delivery as the preferred ordering-in option for a growing number of consumers. The most advantageous aspect of dark or cloud kitchens is that it has provided small businesses with an opportunity to enter and test the market.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
Food trucks are on target to outpace traditional diners in popularity. Did you know there are nearly 33,000 food trucks in the United States? What’s more, the food truck industry’s market size has grown by an average of 6.6% each year from 2016 to 2021. This might lead you to ask, “Will food trucks outpace traditional diners in popularity?”. In this article, we look at the rise of the food truck and uncover if food truck trends will continue to grow.
The pandemic has challenged the relationship between restaurant operator and guest. Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Modern Restaurant Management (MRM) magazine asked Suzi Tripp, VP of Insights at digital transformation firm Brooks Bell how restaurants loyalty programs are evolving and the importance of having a head of loyalty who understands why people buy, how they buy and how often they buy.
Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.
The ongoing COVID-19 has significantly stressed almost every industry, and the industry players are facing challenges irrespective of their size. However, despite the catastrophe, people need to eat, which means food and beverage is a sector that can survive the current situation much more comfortably. Consumers across the globe have a strange love affair with baked goods, and the current pandemic seems to have accentuated the relationship.
Pay attention to all of your costs when looking at food service financing solutions. What is your bottom line ? The dictionary says the bottom line is the final result or outcome. This is ultimately the sustainability of your restaurant. This also refers to the last line on your restaurant’s balance sheet – where you show profit and loss and your net operating income.
It may not look like it at first glance, but every interaction you have with your guests generates data. From the moment they set foot inside your restaurant to the first time they log onto your website, your customers are sharing vital pieces of information that can fundamentally change how your brand operates. To understand what customer intelligence is, we have to define what it means for restaurants.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
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