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BHN editor Eloise Hanson speaks to Timothy Griffin, PJ Kenny and Prasanthan Balakrishnan, principals at Wellbrook Hospitality , about the group’s first project LEVEN Manchester, expansion plans, and investor sentiment. The post Wellbrook Hospitality’s principals on future growth appeared first on Boutique Hotel News.
These tips from experienced hoteliers can make the task of responding to guest feedback a little less daunting, and they also show how imperative it is to engage with customers in the form of review responses.
Solotel has secured the site currently operating as Opera Kitchen for a three-year term following a public tender. The group will replace current concept Opera Kitchen with House Canteen, which will open for all-day dining seven days a week. “It’s hard to beat this waterside location at the Opera House,” says House Canteen Co-Owner Matt Moran. . “We’re thrilled to continue being part of such an iconic location for our city with House Canteen.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Whether you’re a youth sports coach, instructional designer, or someone who creates training for your organization, the same key principles can improve learning and retention. Here are my top tips for engaging and coaching learners of all ages, skill levels, and training objectives.
A Facebook Page should be a vital channel for hotels in order to promote their business, reach out to global audiences and engage with their fans. With Facebook, the hotel should not only focus on showcasing the hotel services but also do a lot of things while promoting the hotel business.
EU: From December 2022 to early 2024, The Hoxton will open seven hotels located in some of Europe’s key cities. Over the courses of 2022/23, The Hoxton’s expansion will create over 800 jobs across Europe. The brand has also partnered with Saira Hospitality, a non-profit organisation which sources and trains talent through pop-up schools, ahead of the upcoming Shepherd’s Bush opening.
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EU: From December 2022 to early 2024, The Hoxton will open seven hotels located in some of Europe’s key cities. Over the courses of 2022/23, The Hoxton’s expansion will create over 800 jobs across Europe. The brand has also partnered with Saira Hospitality, a non-profit organisation which sources and trains talent through pop-up schools, ahead of the upcoming Shepherd’s Bush opening.
Sydney’s Maybe Sammy is the highest-ranking Australian bar on the 2022 edition of The World’s 50 Best Bars list. It marks the fourth consecutive year the high-glam venue has come out on top, with the bar snagging the no.29 spot. The top 50 bars were announced at an awards ceremony held in Barcelona earlier in the week, with some of the Maybe Sammy team celebrating the big win in person.
In this blog, we have outlined the latest hotel technology trends that are going to take the hospitality industry by storm in 2023. Irrespective of whether your hotel chooses to implement these technologies or not, you can be sure that many (if not most) of your competitors are already planning to implement them. Don’t believe us? The 2022 Hotelier Technology Sentiment Report from the NYU Tisch Center of Hospitality found that by the end of this year, the adoption of on-property tech innov
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
For the past several years—and especially since the pandemic—restaurant brands have focused on enhancing digital experiences that allow them to offer more off-premise options and streamline operations to address staff shortages. While digital tools help solve these problems and open up a new world of marketing possibilities, they can also help brands create more personalized experiences, and therefore, a more meaningful relationship with their guests.
UK: Husband and wife Andy Miles and Serena von der Heyde have purchased the Rothay Garth Hotel in Ambleside for £1.175 million. Miles, the owner of Your Place, will take over the property from Simon Clark who has owned the hotel since 2019. Clark refurbished the site and will now retire from the industry. The hotel currently trades as a 15-room bed and breakfast with owners’ accommodation, tennis courts, bowling green, and gardens.
A major potential advantage of drone-based food delivery is that drones are eco-friendly, in line with calls to promote sustainability in the food service industry.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Luxury hotel The Langham Gold Coast has launched a new bar to its hospitality offering. Coral Moon overlooks the Pacific Ocean and sees an alfresco dining space with fireside lounge seating complete with a luxe cocktail bar. The cocktail list features five signature drinks including Matcha Muchness (gin, lychee, lemon, matcha, aquafaba), Best-Teas (lemongrass-infused Don Julio, ginger liqueur, yuzu, green tea) and Cherry Blossoms (amaretto, cherry herring, lime, dark soda).
As is known, the hospitality industry took one of the biggest hits during the COVID-19 pandemic. Unfortunately, most businesses in this sector are still struggling to keep up due to various factors like changing marketing dynamics, rising competition, operational issues, labour shortage, etc. However, one of the biggest factors severely affecting the growth of these businesses is the rising inflation rate.
As a result of the Great Chicago Fire that killed 250 people in 1871, President Woodrow Wilson proclaimed an annual week in October as Fire Prevention Week, now the longest-running public health and safety observance on record. In 2020 , local fire departments responded to an estimated 1.4 million fires in the United States. These fires caused 3,500 civilian fire deaths and 15,200 reported civilian fire injuries.
UK: Five-star property Sun Street Hotel, managed by Bespoke Hotels, has opened today on the border of Shoreditch and the City of London. The 41-bedroom hotel is housed in a restored Georgian terrace within One Crown Place – a development including apartments, offices, retail, hotel and restaurant led by MTD Group. . Headquartered in Kuala Lumpur, MTD Group acquired One Crown Place in 2013 from Sun Street Properties Ltd, a unit of UBS.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Here are five practical ways to increase hotel newsletter sign-ups, enabling you to build quality relationships, increase patronage, and attract more guests.
You can't start a restaurant without a plan. A restaurant business plan is one of the most (if not the most) essential elements in getting a new restaurant off the ground. There are a few reasons for this: A business plan is typically the first thing any lender or investor will want to look at. Taking the time and energy to create one proves to others (and yourself) that you're serious about the venture.
Adam Hall has returned to Flying Fish for the third time, with the chef taking on the top position at the restaurant located in The Star Sydney. Hall has circled back to where his high-end culinary career began, rejoining the restaurant after recently working as a sous chef at Tristan Rosier’s Arthur in Surry Hills. “Flying Fish has been a mainstay in my career – it was the first fine dining restaurant I worked at when I moved to Sydney 11 years ago,” says the chef.
As time progresses, direct bookings are becoming an integral part of every hotel’s distribution mix. After all, paying hefty commissions for third-party bookings isn’t the most desirable way to handle business. Even if you’re saving 10% in commission, that’s still a 10% increase in revenue. Hoteliers across the globe understand this and are now focusing on how to get more direct hotel bookings for their business. .
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
With a recession on the horizon, recent data from the National Restaurant Association found that 43 percent of restaurant owners believe that economic conditions will decline in the next six months. While the current situation for restaurants is far from good and with the rising cost of food adding to the situation, it is no surprise that restaurateurs are stressed for what’s to come.
BHN speaks to Kalindi Juneja, CEO at Pride of Britain Hotels , about the challenges that member hotels face and what’s on the horizon in 2023 for PoB. Filmed at the Independent Hotel Show 2022. The post IHS22: Kalindi Juneja, Pride of Britain Hotels appeared first on Boutique Hotel News.
There's no one-size-fits-all answer when it comes to distributing tips among restaurant staff, but there are a few different methods that are commonly used. This guide will cover some of the most popular methods for restaurant tip payouts, and offer some pros and cons for each so that you can decide what will work best for your establishment. Find the full guide to restaurant tip outs here.
Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.
The realms of food and drink are intrinsically linked, constantly merging with each other throughout almost every meal. Think beer and wings, Champagne and oysters or Shiraz and steak. Whisky and seafood may not be a match on paper, but the idea presented a welcome challenge for Sydney chef Josh Niland. Throw in the creation of a bespoke pop-up restaurant overlooking the clifftops in North Head and you have Talisker’s Boathouse.
Carnival Cruise Line drops requirements for almost all sailings, making it even easier for passengers to take a vacation. The post Carnival Cruise Line Drops All Protocols for Most Sailings appeared first on Cruise Hive.
A few months ago, I wrote about how hard it is to find staff, especially managers. At that time, I discussed two ways that we were going to build a manager from existing staff rather than search for a new one. Recently, one of my clients had a great manager pass away unexpectedly. The first thing we did after we got over our initial shock was to put together a Go Fund Me to help his family in their time of need.
The Netherlands: Sircle Collection will open its second location of The Cover private members club in Amsterdam this winter. Soon to launch in the W Amsterdam hotel, The Cover will feature a member’s only social area, private workspaces, and the AWAY spa and gym. . Members will be granted exclusive benefits across Sircle Collection’s portfolio of hotels, spa treatments, meeting spaces and more. .
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
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