eHotelier

APRIL 27, 2023

Employers value skills over experience. By paying attention to in-demand soft skills, you can be sure to remain in-demand among employers.

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Hotel Business

APRIL 11, 2023

By Danielle Harvey Once considered the budget-friendly options for travelers, the rising costs and unexpected fees associated with vacation rental sites like Airbnb and Vrbo have pushed travelers away—and now they’re returning to hotels. For travel and hospitality brands, now’s the time to take advantage and enhance the customer’s experience, both in person and digitally, to lock in the loyalty of travelers seeking places to stay.

Book 111

Book Budgeting Catering Information 111

Lodging Magazine

APRIL 3, 2023

Despite the overall U.S. economy adding 517,000 jobs at the beginning of 2023, the leisure and hospitality sector remains understaffed with two million open jobs, according to the U.S. Travel Association. Meanwhile, 79 percent of hoteliers say their hotels are understaffed, and 81 percent are unable to fill open positions, according to American Hotel & Lodging Association (AHLA) research.

Magazine 119

Magazine 119

Hospitality Magazine

APRIL 12, 2023

My time at Bennelong is something I’ll be forever grateful for. Working so closely with Peter Gilmore at both Quay and Bennelong helped me to become the chef I am today. Peter’s ideas are so innovative and unique and he taught me to think differently and to push the limits of what I thought was possible. Rob Cockerill also taught me so much about leadership and how to maintain a consistent two-hat standard doing 180 covers a night.

Presentation 264

Presentation Training Magazine 264

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Boutique Hotel News

APRIL 28, 2023

US/UK: Hyatt Hotels Corporation has announced plans to acquire the London-based hotel booking platform Mr & Mrs Smith for £53 million in cash. The planned acquisition is expected to close in the second quarter of this year. At a later date, Hyatt will introduce direct booking access to more than 1,500 properties within the Mr & Mrs platform.

Definition 264

Definition Book 264

eHotelier

APRIL 23, 2023

The more we interact and communicate with satisfied, dissatisfied and neutral guests, the more insights we will glean from them. We can learn from all types of reviews and ultimately improve every subsequent guest stay.

Communication 325

Communication 325

Horizon Hospitality

APRIL 5, 2023

The recent release of ChatGPT , a highly capable and intuitive chatbot, has created a new buzz around artificial intelligence. While the senior living industry is not known for its high rate of technology adoption, AI is catching the interest of a growing number of senior living developers looking for ways to improve care while they grapple with staffing shortages.

Scheduling 246

Scheduling Business Development Accounting Marketing 246

InnQuest

APRIL 3, 2023

As the hospitality industry evolves after the pandemic, it’s more important than ever for hotels to streamline their day-to-day operations to improve efficiency, enhance the guest experience, and increase revenue. Here are some ways to streamline operational tasks for your hotel. Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Hospitality Magazine

APRIL 30, 2023

Chef Jock Zonfrillo has passed away in Melbourne, aged 46. A statement posted to the chef’s Instagram account confirmed the devastating loss and reads: “With completely shattered hearts … we are devastated to share that Jock passed away yesterday. “So many words can describe him, so many stories can be told, but at this time we’re too overwhelmed to put them into words.

Accounting 49

Accounting Magazine 49

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

Boutique Hotel News

APRIL 21, 2023

IHM speaks to hospitality and real estate professionals to learn more about the sustainability initiatives implemented in their businesses, and what the industry should do to lead the way. • What is the most important sustainability measure within your business and why? Giles Beswick, chief purpose officer, Vita Group : “ The journey to net zero calls for a joined-up approach to developing and operating real estate assets sustainably.

Travel and Tourism 246

Travel and Tourism Information Business Development Procurement 246

Soft Inn

APRIL 14, 2023

Google Analytics is now a preferred tool by businesses to analyze their data. It's used by millions of them today, including hoteliers. If you are one of them, you must understand how to get the most out of this tool.

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eHotelier

APRIL 11, 2023

Make sure you utilise feedback, whether positive or negative, to improve your hotel and your online reputation Sometimes all it takes to change someone's mind about your hotel is a few well-thought-out words by a sympathetic and professional manager.

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Modern Restaurant Management

APRIL 17, 2023

Most restaurants (76 percent) are currently using automation in three or more areas of operation and agree that certain roles are more automatable than others, according to Capterra research The survey also found that more than half of restaurant leaders say front-of-house restaurant workers can easily be automated with today’s technology, and nearly all restaurants today (96 percent) use automation tools in their back-of-house operations.

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Front of House Reservations Information Back of House 207

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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InnQuest

APRIL 5, 2023

Anyone who has worked in the hospitality industry for a few years would enthusiastically attest to the importance of yield management in hotels, particularly in hotel revenue management. Yield management, also known as revenue management, is a strategy hotels use to optimize their revenue by adjusting prices and inventory according to consumer demand.

Pricing 220

Pricing Book Marketing Blog 220

Hospitality Magazine

APRIL 26, 2023

16 bars, 10 countries, eight nights — aka the Maybe Cocktail Festival. This month, the crème de la crème of the bartending world travelled to Sydney to take part in an inaugural event spearheaded by The Maybe Group, the force behind the Best Bar in Australasia Maybe Sammy as well as Dean & Nancy on 22, Sammy Junior and newcomer El Primo Sanchez.

Events 246

Events Presentation Magazine 246

Boutique Hotel News

APRIL 3, 2023

UK: Manchester has become the first city in the UK to introduce a tourist tax, which will cost an additional £1 per night for accommodation stays. The City Visitor Charge scheme is expected to generate £3 million annually. It will fund the Manchester Accommodation Business Improvement District (ABID) as well as support large events, conferences, marketing campaigns and street cleanliness. 73 hotels and short stay serviced apartments located within the centre of Manchester and in parts of Salford

Events 246

Events Marketing 246

Soft Inn

APRIL 11, 2023

Prioritizing your guest's happiness and satisfaction is a must. But, how do we know they are satisfied with our service? How do we know we are successfully running our business? That is where feedback comes in.

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246

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

eHotelier

APRIL 19, 2023

In a fast-paced world where guests expect self-service and personalization, lodging properties should assign resources to fully optimize their front-desk operations and deliver the attention that every guest deserves.

Front Desk Operations 298

Front Desk Operations 298

Modern Restaurant Management

APRIL 24, 2023

A strong catering business can be a restaurant’s biggest moneymaker. You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. Most of the year, catering can comprise 10 to 15 percent of your total sales, but during December, if 20 percent of sales are not coming from catering, you’re missing an opportunity.

Catering 197

Catering Pricing Server Marketing 197

InnQuest

APRIL 4, 2023

In the hospitality industry, reducing operating costs in hotels using cloud PMS should always be a top priority. A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime. These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency.

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Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Hospitality Magazine

APRIL 17, 2023

Public has confirmed it has acquired The Maybe Group, the force behind one of The World’s 50 Best Bars Maybe Sammy. The Sydney-based group is a relative newcomer on the scene, launching just over a year ago with The Strand Hotel, followed by venues including Oxford House, the Lady Hampshire as well as El Primo Sanchez, a collaborative project with The Maybe Group, which opened in February. “Public has grown at an incredible pace over the past 12 months and we are continuing this traj

Magazine 246

Magazine 246

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Boutique Hotel News

APRIL 5, 2023

Worldwide: Expedia Group has launched a ChatGPT-powered travel planning feature in the Expedia app that helps users plan their trips. The online travel agency is using ChatGPT’s artificial intelligence as part of a new in-app travel planning feature that gives users recommendations for a trip itinerary including hotels, rentals, flights, experiences and ground transportation, with results from Expedia Group’s travel data.

Pricing 246

Pricing Information Book 246

Soft Inn

APRIL 7, 2023

Keeping your guest satisfaction level at the max is the key to having a successful long-term business. Especially with the hotel self check-in kiosks , you can continue to improve their satisfaction. That’s why you need to follow our tips and best practices for hotel kiosks.

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Guest Satisfaction 246

eHotelier

APRIL 16, 2023

Hotels are among the most energy-intensive buildings, making them ideal candidates for renewable energy adoption.

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Modern Restaurant Management

APRIL 12, 2023

There is a science to running a successful business. That idea holds true in the hospitality and food service industries where crucial business decisions are made every day. At the heart of this science is data. Tracked from numerous sources, thoughtful analysis of this data can be the key to prioritizing needs, driving growth and so on. Below, we’ll briefly go over the importance of collecting data and restaurant analytics and how it be used to improve efficiency and, in due course, boost

POS Systems 196

POS Systems Training 196

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning