November, 2024

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Unlock your hotel’s potential: the top 3 business intelligence myths

eHotelier

Here's a look at how integrating data across all your systems provides a holistic view of your business, how interactive analytics go beyond traditional reporting to offer actionable insights, and how affordable, scalable BI tools are more accessible than ever—even for independent hotels and small chains.

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Sushil Aryal takes the lead at MOD. Dining

Hospitality Magazine

The Art Gallery of New South Wales’ (AGNSW) MOD. Dining has appointed Sushil Aryal to run the kitchen, taking over from Claton Wells’ two year spell. In his last role, Aryal led the kitchen at Miss Pearl Bar + Dining, an Asian fusion restaurant in Melbourne’s Southbank. He began his culinary career at Bondi institution Brown Sugar alongside chef Neil Gottheiner, before working at Cumulus Inc, Spice Temple, Vue Du Monde and Cutler and Co, and Moon Under Water at The Builders Arms Hotel with Josh

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How to Measure My Hotel Website Performance Using GA4

Soft Inn

Your hotel’s website is the heart of your digital marketing, functioning as both a virtual front desk and a booking engine. To make the most of it, you need clear insights into how visitors interact with your site, what drives bookings, and where potential guests drop off. Google Analytics 4 (GA4) introduces an advanced, event-based tracking model that gives you a more nuanced understanding of these visitor interactions than ever before.

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Why Mews acquired Atomize, by Richard Valtr

MEWS

Why revenue management? Revenue management is without doubt one of the most exciting areas in hospitality. It’s also one that’s advancing fast, with the smartest companies already weaving automation and AI decision-making into their everyday processes. There’s so much potential in this category that we didn’t just want to watch things develop from the outside looking in – we wanted to be an active part of the transformation.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Best Practices for Capitalizing on Workplace Holiday Party Trends

Modern Restaurant Management

It's beginning to look like a festive holiday season at workplaces as office party attendance and budgets are rising, according to ezCater's first-ever Workplace Holiday Party Trends Report , which reveals emerging trends and insights from 1,600+ employees and decision-makers nationwide. Kaushik Subramanian, Chief Revenue Officer at ezCater, told Modern Restaurant Management (MRM) magazine that the report allows restaurants to predict seasonal trends and prepare their offerings as workpl

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Sustainability in the hospitality industry: going the extra mile

eHotelier

When sustainability becomes embedded in the culture of an organization, extraordinary behaviors follow.

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Can a niche fast-food joint in South Eveleigh fill a gap in Sydney’s market?

Hospitality Magazine

Daniel Sorridimi (owner of Blackwood Bondi and Cronulla) and Joel Bennetts have teamed up to open Sana, a Mediterranean restaurant offering casual, fast dining. Not your typical fast-food joint, Sana will prioritise premium produce and healthy and delicious meals. Sorridimi developed the concept after identifying a gap in the Sydney market for fast, health-conscious dining options, which was inspired by the sector’s growth in the United States.

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November 2024: Latest News from the Malaysia Hotel Industry

Soft Inn

The Malaysian hotel industry continues to evolve in November 2024 with key updates. Here's a look at what's happening in the Malaysian hotel sector this month.

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Restaurant Market Research: Ultimate Guide to Market Analysis

7 Shifts

Imagine pouring your heart and soul into your restaurant, only to watch your tables remain empty night after night. One of the building blocks you must put in place before starting a restaurant is market research. Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Understanding the Lifecycle of a Seasonal Hire

Modern Restaurant Management

With the holiday season often comes a surge in dining out: shoppers are grabbing quick bites between stores, families are reconnecting over dinner at their favorite hometown restaurants, and people are seeking professionally-prepared meals for their various holiday gatherings. Restaurants added nearly 70,000 jobs this September, a sign of hope that demand will grow despite inflation-weary consumers’ pullback on restaurant spending.

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How to Choose the Best Channel Manager for a Hotel Business

Hotelogix

Managing bookings across multiple channels has become a core part of running a successful hospitality business. From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. Choosing the best channel manager isn't just about convenience. It can directly impact revenue, guest satisfaction, and your ability to scale.

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Creative voucher strategies for boosting guest loyalty and revenue

eHotelier

Hotel gift vouchers are a formidable strategy to amplify revenue streams and grow guest loyalty.

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Compliance training as a cornerstone of culture in hospitality

Hospitality Magazine

This year, the Australian hospitality industry has seen a renewed focus on the importance of compliance training and employee well-being. In response to a rapidly changing landscape, evolving legislation, and increasing awareness of workplace challenges, businesses are recognising the critical need to create environments where employees feel safe, supported, and valued.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Effective Popup Ideas for Your Hotel Websites

Soft Inn

As an accommodation owner whether a hotelier, homestay owner or even a glamping & camping master head you have to know that 'Popup' is something that can catch guest's attraction while viewing your hotel website. Let's upgrade your website page with a innovative and engaging popups with our ideas!

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How to Deal with the Challenges of Retention and Turnover

Horizon Hospitality

According to industry data, turnover rates in hospitality often exceed those of other sectors. The physical demands of the job, combined with irregular hours, often contribute to job instability, especially when employees perceive more lucrative or stable options outside of hospitality. Here’s a look at key factors driving turnover and actionable strategies to improve employee retention in your hospitality business.

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How Restaurants Can Use Digital Hosts

Modern Restaurant Management

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., menu, hours, etc.), or place an order (for take out).

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Effective Marketing Strategies for Serviced Apartments

Hotelogix

The demand for serviced apartments has grown in recent years, driven by more business trips, longer stays, and the rise of remote work. As a result, serviced apartments are becoming a popular choice for people who want a mix of comfort, privacy, and convenience when traveling. With their combination of space, flexibility, and cost-effectiveness, serviced apartments are a smart alternative to traditional hotels, especially for longer visits.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Leveraging AI for strategic growth and innovation

eHotelier

By integrating AI thoughtfully with a focus on enhancing human interaction and improving efficiency, hotels can not only address today’s challenges but also pave the way for future innovations.

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Bar cart: what’s new in drinks

Hospitality Magazine

Zonzo Estate have added Cicchio pre-mixed pistachio spritz to its growing range. The idea to feature pistachios in RTD form was inspired by Estate Director Rod Micallef’s daughter, who is a big fan of pistachios. “One night, when I was busy making limoncello, I had the idea to try it and see what it would turn out like,” says Micallef. A secret pistachio spirit is blended with Zonzo’s own sparkling wine to create the easy to-drink summer option.

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How to Register a Hotel in Malaysia: Complete Step-by-Step Guide

Soft Inn

Are you thinking of starting a hotel in Malaysia? With a thriving tourism industry, Malaysia is an exciting place to run a hospitality business. But before you open your doors to guests, you will need to complete the hotel registration process. Hence, this guide aims to simplify the process, providing a step-by-step approach to ensure your hotel's registration is smooth and hassle-free.

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How Restaurants Are Adapting to Health & Wellness Trends

Horizon Hospitality

It’s no secret that a healthy lifestyle starts with diet and nutrition. Diners are increasingly conscious of what they’re eating and are seeking options that align with their wellness goals. Here’s how restaurants are responding to these evolving demands, making it easier for customers to enjoy nutritious and delicious meals. Meeting the Demand for Healthier Menu Options One of the primary ways restaurants are catering to wellness-conscious diners is by expanding their healthy menu options.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Restaurant Workforce Research: Reflecting on 2024 and Optimizing for 2025

Modern Restaurant Management

Long after the restaurant industry felt the most significant impacts of the pandemic, echoes still reverberate in the form of workforce realities and operational challenges. After millions left the industry in 2020, restaurants responded by increasing wages and leaning into incentives to attract employees back. This adaptability allowed the industry to come back even stronger, but to this day, the struggle to attract and retain a stable workforce remains.

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How to Reduce Technology Management Costs in Hotels

Hotelogix

The 2024 Lodging Technology Survey by Hospitality Technology indicates that approximately 56% of hoteliers globally are actively seeking ways to cut the costs associated with managing technology. We know that you also know that this is a pressing issue. But have you given it any thought? Do you plan to embrace or upgrade to modern technology to improve operational efficiency, but what about keeping IT costs under control?

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How to be a successful hotel General Manager

eHotelier

Discover the five transformative steps that will not only improve your professional knowledge but also propel your career to new heights.

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Ozge Kalvo takes on Olympus

Hospitality Magazine

From Ester to Baba’s Place, Ozge Kalvo has worked at some of Sydney’s most celebrated restaurants. Now, The Apollo Restaurant Group has appointed Kalvo as Head Chef of its anticipated Wunderlich Lane restaurant, Olympus. When we chat, Kalvo is in the kitchen joking with her colleagues. “Sorry, I’m moving a little bit away from the kitchen staff,” she laughs.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.