October, 2023

article thumbnail

Booking, Expedia, Tripadvisor form coalition to fight fake reviews

PhocusWire

The coalition, which also includes Amazon, Glassdoor and Trustpilot, seeks to work together on developing common standards and best practices to root out fake reviews and ensure consumers can make informed purchase decisions.

Book 121
article thumbnail

Inventory management and sustainability: A win-win strategy for the hotel industry

eHotelier

Inventory management and sustainability: A win-win strategy for the hotel industry - Insights - Insights Here are ways hotels can minimize secondary inventory waste in their rooms in order to reduce costs, increase profits and promote sustainability.

299
299
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Extended-Stay Segment Reaches New Heights

Lodging Magazine

Commonly referred to by many as the ‘darling’ of the hotel industry in recent years, the extended-stay segment has risen to new heights on the strength of widespread growth and stellar performance outpacing all other chain scales. Demand continues to grow at unprecedented levels for the segment, which was established some 30 years ago and has upped the ante for both large brand companies and owner/operators looking for increased profitability.

Magazine 135
article thumbnail

The Star Brisbane announces Italian eatery Cucina Regina

Hospitality Magazine

Cucina Regina will open next year alongside an expected 50 new venues on The Star Brisbane’s riverfront terrace at Queen’s Wharf. It’s the third venue from The Star’s Cucina restaurant group which also hosts Sydney’s Cucina Porto and the Gold Coast’s Cucina Vivo. Cucina Regina will serve an authentic Italian offering with antipasto, wood-fire pizzas, and house-made pasta.

Magazine 246
article thumbnail

Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

article thumbnail

How To Avoid Overbooking In the Hotel Industry

InnQuest

Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. This is why our guide discusses how to avoid overbooking in hotels. As is known, overbooking can be a delicate issue for hotels, as it causes disgruntled guests who are unable to check into their rooms.

More Trending

article thumbnail

The importance of lateral thinking in content design

MEWS

There’s a general tendency for people to really dig into their professional community when they want to learn and improve. I notice this a lot particularly in the content design community. People love to discuss voice and tone, title case vs sentence case, and so many other styling preferences, but this really does have its limits.

162
162
article thumbnail

The psychology of colour in hotel spaces

eHotelier

The psychology of colour significantly impacts how guests perceive the world of hotel design. Each colour, when skillfully blended, can evoke strong feelings, create moods, and leave an enduring impression.

306
306
article thumbnail

Why Your $7 Latte Is $7

EATER

That Pumpkin Spice Latte from Starbucks is going to cost you more than it used to, thanks to inflation and higher wages for workers, among other factors.

145
145
article thumbnail

Plate it Forward’s latest venue Kyiv Social opens in Sydney

Hospitality Magazine

Kyiv Social is the fourth venue from the Plate it Forward Hospitality Group led by Shaun Christie-David. Located in an ex-English Scottish Bank in Sydney’s Broadway, Kyiv Social carries the group’s ethos of equal opportunity across the table. Kyiv Social’s Ukrainian menu is a collaborative effort between Julian V Cincotta, Travis Harvey (ex-Ozharvest executive chef), Vincent Dyevoich (Dovetail and Colicchio & Sons), Ukrainian cultural consultant Nadiia Mohylna, and Ukrainia

Magazine 246
article thumbnail

Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

article thumbnail

Simplifying Hotel Payment Processes: The Role of Integrated Solutions

InnQuest

The hospitality industry is a highly dynamic field, and hotels are constantly looking for ways to improve the client experience and streamline their processes. One area that often proves to be a challenge is the payment process. This blog explores how integrated solutions play a pivotal role in simplifying hotel payment processes and why they are crucial in today’s competitive landscape.

article thumbnail

The Best Pre-Launch Marketing Strategy for Your Fine Dining Restaurant

Modern Restaurant Management

Launching a fine dining restaurant is an undoubtedly exciting venture, but it's not without its challenges. With the fierce competition in the food industry, a well-thought-out pre-launch marketing strategy is crucial to ensure your restaurant gets the attention it deserves. With 60 percent of new high-end restaurants failing within the first year, it’s clear that far too many budding restauranteurs are not pursuing the optimum marketing strategies.

Marketing 208
article thumbnail

Travel Predictions 2024

Are Morch

Booking.com 2024 travel predictions highlight that travel isn’t just an escape, but a catalyst for experiencing our best lives. With data from a global study involving 27,000 travelers across 33 countries, explore our top seven 2024 travel predictions, including local market insights from the UK, Italy, Germany, Spain, the US, and Latin America. We’ll (re)invent […] The post Travel Predictions 2024 appeared first on Are Morch, Digital Transformation Coach.

Marketing 133
article thumbnail

How to turn negative reviews into booking opportunities in the digital era

eHotelier

By understanding the motivations behind reviews and actively seeking guest feedback, you can motivate your guests to share their positive experiences online, ultimately boosting your bookings.

Book 299
article thumbnail

Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

article thumbnail

Meet the People Keeping Queer Bars Safe

EATER

With gender-affirming ID checks and de-escalation tactics that avoid police intervention, these individuals are reshaping nightlife security to better serve the LGBTQ+ community.

143
143
article thumbnail

Khanh Nguyen fronts Bentley Group’s new restaurant

Hospitality Magazine

The chef who spearheaded Sunda and Aru in Melbourne will officially move to Sydney to front The Bentley Group’s latest restaurant. Khanh Nguyen announced he had exited The Windsor Group back in July, and said he was “eager to script the unwritten pages that lie ahead” Now, his next move has been confirmed, with the culinary talent appointed executive chef of King Clarence, which is slated to open its doors in the CBD on 1 December.

Magazine 246
article thumbnail

Top 5 Online Travel Agencies (OTAs) of 2023

InnQuest

When it comes to planning a trip, choosing the right online travel agency (OTA) can make all the difference. In 2023, the US market is bustling with various online travel agencies, each offering unique features and services for travelers. In this blog, we’ll explore the top US-based OTAs of the year, helping you make an informed choice for your next adventure.

article thumbnail

How Technology Is Transforming Restaurant Checkouts

Modern Restaurant Management

When you ask your diners how they would like to pay, when was the last time they handed over physical cash? Perhaps you don’t even accept cash anymore? You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service.

article thumbnail

Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

article thumbnail

10 Tips for a Comprehensive Hotel Key Control Policy

Lodging Magazine

While today’s hotel guests largely use electronic access cards to enter assigned guestrooms, hundreds to thousands of mechanical keys are essentially used daily on hotel properties. Housekeeping staff use keys for access to guestrooms to perform job duties. Hotel security, maintenance staff, and hired contractors also use keys for access to equipment, maintenance, supply rooms, fleet vehicles, and guestroom emergencies.

article thumbnail

Renovation trends: stylish, custom and connected

eHotelier

Renovation trends: stylish, custom and connected - Insights - Insights Keeping 2023 property improvement projects on target requires creative procurement, realistic scheduling, and wherever possible, going local.

article thumbnail

Confessions of a Tableside Flambéur

EATER

Lille Allen/Eater A former fine dining server dishes on how the flambé, a dying convention of French haute cuisine, became the ultimate tableside flex I can feel sweat soaking through the armpits of my $5,000 Tom Ford suit and a nagging itch along the starched collar of my custom-fitted tuxedo shirt. Even though I’m working at one of the most popular restaurants in New York City, I’m dressed better than most of the men in the dining room.

Server 140
article thumbnail

Rewriting Sydney’s Jacksons on George

Hospitality Magazine

Most Sydneysiders have experienced Jacksons on George at some stage of their life, whether it was part of a late-night crawl on a Friday or a post-work beer – it’s a name and a venue that’s synonymous with the city. But what we once knew as Jacksons has been rewritten by Creative Director Maurice Terzini and DTL Entertainment Group, who have been redeveloping the site since it was demolished more than a year ago.

article thumbnail

Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

article thumbnail

7 benefits of using chatbots in the hotel industry | Mews

MEWS

Are you wondering what a hotel chatbot is and whether it’s suitable for your property? From answering questions to providing relevant information, this emerging technology is changing how hotels interact with guests. And they can do it 24/7.

article thumbnail

IoT Is Revolutionizing The Way Restaurants Operate and Manage Food Safety

Modern Restaurant Management

IoT has become an indispensable tech solution for the restaurant industry. Integrating IoT devices and connectivity drives efficiency, enhances food safety, mitigates risks, increases transparency, reduces waste, and provides many other benefits for restaurants. In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making.

article thumbnail

The Ultimate Guide to Chatbots in Hotel Industry

InnQuest

The hotel industry is evolving, and chatbots are at the forefront of this transformation. Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry.

article thumbnail

How to stay on top of your guest feedback

eHotelier

How to stay on top of your guest feedback - Insights - Insights Guest feedback holds the key to unlocking invaluable insights that can drive operational improvements and enhance guest satisfaction.

article thumbnail

Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.