December, 2024

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Setting the tone: the impact of a strong hotel GM

eHotelier

When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive or negative vibes. I have seen both lately and I firmly believe it starts with the Hotel General Manager – not rocket science.

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Liquid & Larder announces Lottie, a rooftop Mexican restaurant and mezcaleria

Hospitality Magazine

Liquid & Larder has announced it will open Lottie in The Eve Hotel early next year. The Mexican restaurant and mezcaleria is the latest venue from the group, which is spearheading the F&B offering at the soon-to-open Redfern hotel. Lottie is the second Liquid & Larder-run venue for The Eve, and will join European-style Bar Julius , which is scheduled to open in February.

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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

The restaurant experience was once solely comprised of human-to-human, in-person experiences. Fast food and food delivery gradually began changing that equation. Then, in 2020, we saw the restaurant industry go through a major digital upheaval, spurred by the COVID-19 pandemic. In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. 2024 was a year of ex

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Health and Safety Initiatives for Hotel Operators in 2025

Horizon Hospitality

Guest expectations for safety and hygiene continue to evolve. Hotel operators must adapt by implementing robust health and safety initiatives to ensure repeat bookings. Heres how: 1) Enhanced Cleaning and Sanitation Protocols In the wake of the COVID-19 pandemic, enhanced cleaning practices have become the industry standard. Effective strategies include: Frequent Sanitization: High-touch areas such as elevator buttons, door handles, and front desks should be sanitized multiple times a day.

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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New Year’s Day Is Incomplete Without Soup Joumou

EATER

AS Foodstudio/Shutterstock Also known as Haitian Independence Soup or Freedom Soup, soup joumou is a taste of Haitian history and independence New Years Day is one of the most exciting days of the year for me. Not just because it signifies the beginning of a new year, or because it means a new me (and the beginning of a resolution Ill probably drop within a month).

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Hotel Pricing Strategy 2025

Soft Inn

In the hotel industry, pricing is a critical component that can significantly impact revenue and occupancy rates. Understanding the basics of hotel pricing involves knowing the different types of pricing strategies such as seasonal pricing, competitive pricing, and value-based pricing. These strategies help hotels set room rates that attract guests while maximising profits.

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Former Melbourne café operator faces court

Hospitality Magazine

Monaco Willows Pty Ltd, the operator behind Melbournes recently closed Tusk Cafe, and its sole director Francis Placentino are facing legal action after allegedly breaching the Fair Work Act. The Fair Work Commission began legal action against Monaco Willows because the operator allegedly unlawfully deducted money from a worker and underpaid wages and entitlements.

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2025 Cybersecurity Outlook for Restaurants 

Modern Restaurant Management

The restaurant experience has quickly become a digital landscape. With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. But this technology adoption has also introduced new cybersecurity vulnerabilities. In 2025 and beyond, restaurant executives should be on the lookout for increasing point-of-sale (POS) systems attacks, AI-powered social engineering tactics, and greater supply chain cyber vulnerabilities.

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How Senior Living Communities Are Embracing Active Aging

Horizon Hospitality

In recent years, senior living communities have shifted their focus to a holistic model of active aging. This shift recognizes the value of enhancing quality of life by keeping seniors physically, socially, and mentally engaged. Heres how senior living communities are putting wellness at the forefront. Comprehensive Wellness Programs Many senior living communities are now investing in extensive wellness programs tailored to the specific needs and interests of their residents.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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STAAH Wrapped: Top 5 STAAH Blog Posts Hoteliers Loved in 2024

STAAH

As we wrap up 2024, it’s time to reflect on the blog posts that resonated most with our audience this year. From valuable insights into the online booking landscape to practical tips for hoteliers, these blogs highlight what truly matters in the hospitality industry. Lets dive into the top 5 performing blogs that captivated and informed hoteliers worldwide. 1.

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We Deserve Free Sparkling Water

EATER

Seltzer for all | Lille Allen Why more restaurants are making sparkling water free At a recent celebratory meal, when presented with the essential opening question of any meal — “Still or sparkling?” — I chose sparkling, and was somehow surprised to find a bottle of Pellegrino plopped on my table a minute later, and a charge for $9 on the check at the end of the night.

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Hotel E-Invoice in Malaysia: Best Practices and FAQs

Soft Inn

As Malaysia's e-invoicing system becomes more prevalent, it is essential for hoteliers to stay informed about the process and the different scenarios they may face. Whether you are collecting payments directly or using a third-party booking engine or platform, understanding how to handle e-invoices efficiently can help streamline your operations and ensure compliance with tax regulations.

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Culinary-approved Christmas gift guide

Hospitality Magazine

Hospitality’s Christmas gift guide has you covered when it comes to buying that something special for the culinary-obsessed person in your life. Here’s our round-up spanning a ready-to-drink martini from one of Australia’s best restaurants, a Puglia-crafted butter dish, and an egg cup unlike any other. Christmas pudding Michael Wholley Sydney’s Continental Deli is renowned for its canned range, and now you can get a tinned Christmas pudding that’s ready to crack open at your convenience.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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The Holiday Rush and Beyond: Six Benefits that Keep Restaurant Teams Engaged

Modern Restaurant Management

The holiday season is both an exciting and challenging time for restaurants. With customers streaming in for festive gatherings, teams work harder than ever to keep up, often feeling the strain of long hours and packed schedules. However, it’s also a prime opportunity for owners to show appreciation and set a tone of support and camaraderie that extends beyond the holiday rush.

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How Restaurants Can Personalize Customer Experience

Horizon Hospitality

In today’s competitive restaurant landscape, providing memorable customer experience is essential. By creating dining experiences that feel unique to each guest, restaurants can foster stronger connections with their patrons and encourage repeat business. Here are three strategies you can implement to create an exceptional experience for your guests. #1 – Leverage Data Analytics Data analytics reveal insights into your customers’ dining preferences, ordering habits, and spending patt

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How to Reach Guests in Post-Stay Phase to Maximise Relationships

Revenue Hub

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. NB: This is an article from Bookboost , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Believe it or not, by doing this, you are wasting the opportunity to build a deeper relationship with your guests and ultimately grow your guest loyalty.

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How Restaurants Offer a Helping Hand During the Holidays

EATER

Lille Allen From Refettorio Harlem in NYC to Truth BBQs partnership with Houstons Sky High for Kids, chefs are in the spirit of giving Next week, couple Amanda and Issac Toups will leave their Mid-City restaurant, Toups Meatery , load up a few vehicles, and make some deliveries to the surrounding New Orleans communities. Boxes filled with whole chickens, collard greens, apple pies, cranberry sauce, macaroni and cheese, and cornbread will reach roughly 2,000 people.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Black Friday 2024: Strategic Hotel Website Campaigns Drive 64% Growth in Direct Bookings

Hospitality Net

Black Friday has become a game-changer in the hospitality industry, a moment that redefines booking trends and drives unprecedented opportunities for hoteliers. As one of the most anticipated shopping events of the year, its impact on the travel sector continues to grow, reshaping how hotels approach their direct channel strategies. Following the close of the 2024 Black Friday season, The Hotels Network (THN) has conducted an in-depth analysis to uncover how this pivotal period influenced direct

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How Gundagai Lamb has revolutionised the sector with cutting-edge technology

Hospitality Magazine

One hundred-plus years in Gundagais meat industry all started with a butchery apprenticeship. Will Bartons grandfather Fred made a career choice in 1919, which resulted in shopfronts, the establishment of Gundagai Meat Processors in 1974, and now Gundagai Lamb a gamechanger in the industry. Australia has access to leading technology when it comes to meat processing, but few proteins benefit from it, and none more so than beef.

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Five Predictions for 2025 (and How to Prepare)

Modern Restaurant Management

Continued trepidation. In 2024, restaurant traffic slowed while price sensitivity grew. While October showed signs of hope (YOY quick-service restaurant (QSR) traffic was positive for the first time in two years), we expect consumers will be cautious in 2025. Revenue Management Solutions’ (RMS) Q3 survey revealed that 36 percent of respondents said they plan to dine out less, and a higher percentage reported a decline in dining out across all restaurant segments.

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The Mille Club: Exploring SoCal Luxury at El Encanto, a Belmond Hotel

Larry Mogelonsky

A quick jaunt up the coast for Angelenos or anyone else in Southern California (SoCal) is the picturesque haven of Santa Barbara with its never-ending white sand beaches surrounded by trendy restaurants and beachfront accommodations. But drive a few minutes up the citys hills, and you will reach the El Encanto, a secluded, 7.5-acre oasis of verdant gardens tucked into the upper reaches.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Building Trust in Hotel Tech: Case for Dedicated Data Partners

Revenue Hub

In an era where data drives decision-making in the hospitality industry, the integrity of data partnerships has never been more crucial. NB: This is an article from Aggregate Intelligence , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Recent developments in the travel tech industry have highlighted growing concerns about data providers expanding into competitive markets with their clients.

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For Many Puerto Ricans, It’s Not Christmas Without Pasteles

EATER

Making Pasteles in the kitchen at the Freakin Rican in Astoria, Queens. How the beloved, labor-intensive dish — folded with malanga, yuca, plantains, and pork — became an essential part of Puerto Rican cuisine For many Puerto Ricans, Christmastime is pasteles season. Come November, many of us are already thinking about how we’re going to score our pasteles, a complicated, labor-intensive holiday dish.

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Hotel Chargebacks Explained: Fight Disputes & Save Revenue

Hotelogix

Chargebacks are recurring in the hotel industry, costing hotels time and money. Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. For hoteliers, this doesn’t just mean lost revenue—it also leads to operational inefficiencies and added pressure on staff.

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Summer sips fuelled by innovative ideas

Hospitality Magazine

“Florals for Spring? Groundbreaking.” The iconic line delivered by Meryl Streep in The Devil Wears Prada is hard to forget, and its one thats tempting to replicate when it comes to summer cocktail lists: Aperol spritz and Mojitos? Groundbreaking. While the classics are classics for good reason for one, they sell themselves it can be easy to fall back on go-to formats and forgo the innovation that leads to unique drinks and keeps customers coming back.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.