September, 2023

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Poor security, clunky processes driving online hotel booking abandonment

PhocusWire

Most important to consumers when booking accommodation online is an easy and secure booking and payment experience, 53%, followed by video and images of rooms and the property, 50%.

Book 107
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Why Manual Workforce Management Processes Should be a Thing of the Past for Restaurant Owners

Modern Restaurant Management

Scheduling employees is one of the most time-intensive tasks for restaurant managers. They often have to rely on historical data to forecast customer demand, and typically can’t take into account the impact of weather and other local events on demand. Additionally, they have to remember how this demand aligns with employee skills and availability, before they begin creating shift schedules – often using pen and paper or an Excel spreadsheet.

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Hilton and Tesla Agreement Brings Charging Stations to 2,000 Hotels

Industry Insights Lodging Magazine

McLEAN, Virginia—Through an expanded agreement with Tesla, Hilton announced that, beginning in early 2024, up to 20,000 Tesla Universal Wall Connectors are slated to be installed at 2,000 hotels in the United States, Canada, and Mexico, making Hilton’s planned EV charging network the largest of any hospitality company. With at least six chargers at each of the selected hotels, Hilton will increase the number of travelers visiting its properties who drive electric vehicles.

Magazine 145
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Transactional marketing vs relationship marketing in the hotel industry

eHotelier

Building relationships with your guests can generate more revenue and build a strong name in the industry. Here are some examples of how you can focus on relationship marketing.

Marketing 312
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Industry Report: Restaurants face staffing challenges, old and new in 2023

7 Shifts

In the restaurant business, the only constant is change. But what separates successful restaurants from the rest are the ones that can best adapt. 2020 marked the beginning of a new era for restaurant management. The pandemic, for all its devastation, granted many restaurants a silver lining: a chance to reset. And the restaurant business has gone through a decade's worth of change in a few short years, leading to new staffing challenges—and new shades of the old ones.

Download 158

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Unique Direct Booking Perks: The Power of Travel Assistance Insurance

Revfine

Today, as travelers seek a blend of convenience, security, and added value, hoteliers can distinguish themselves by providing incentives that resonate deeply with potential guests. Travel assistance insurance has emerged as a powerful tool that not only sets hotel’s direct channel offerings apart but also empowers guests with peace of mind and solidifies a brand's The post Unique Direct Booking Perks: The Power of Travel Assistance Insurance appeared first on Revfine.com.

Book 124
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How AI Technology Can Help Restaurants Stay Open

Modern Restaurant Management

In recent years, the restaurant industry has incurred staffing issues that have closed independent establishments and franchises nationwide. With two jobs open for every jobseeker , chances are slim that human workers will fill the demand. Fortunately, the latest advances in AI technology may keep the lights on for restaurants facing staffing shortages, while also helping these businesses run more efficiently and obtain more customers.

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Expedia Group builds generative AI into multiple products in its “Fall Release”

PhocusWire

Among many other updates to its products and services for both travelers and industry partners, Expedia Group is partnering with travel influencers to offer short-form videos in the Expedia and Hotels.com apps.

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The challenge of aligning a hotel group towards a shared vision

eHotelier

Here's an in-depth look at how making your hotel's vision clear and relatable can inspire everyone, make work more meaningful, and create memorable experiences for your guests.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Restaurant jobs grew by 15K in August

7 Shifts

The restaurant industry continues to display its resilience as it steadily adds more jobs month after month. Preliminary data from the Bureau of Labor Statistics (BLS) reveals that the Food Services and Drinking Places sector experienced a net gain of 14,900 jobs in August. This momentum is in sync with the industry's performance during the spring and summer months, consistently averaging an increase of 15,000 jobs per month.

Download 158
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The 16 Best Cookbooks of Fall 2023

EATER

Andrea D’Aquino /Eater New books by Sohla El-Waylly, J.J. Johnson, Molly Baz, and more provide plenty of inspiration to return to the kitchen In France, this time of year is called “la rentrée,” a term that translates to both “the return” and “back to school.” I think of it in terms of returning to the kitchen; although many of us never left, the promise of cooler temperatures, however distant, makes the idea of spending real time in proximity to an oven not only palatable but desirable.

Book 145
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Interview with CEO Alexander Edström of Atomize

Revfine

In this article, we'll be interviewing Alexander Edström of Atomize. In his position as CEO, Alexander has led the development of lean revenue management software for hoteliers on the cutting edge. It is based on the latest innovations in price automation - offering technology that relieves the pain of setting prices manually. The post Interview with CEO Alexander Edström of Atomize appeared first on Revfine.com.

Pricing 122
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Is Your Restaurant AI the Real Deal? Here Are Five Questions to Ask Vendors

Modern Restaurant Management

The restaurant industry is undergoing a technology renaissance. Everywhere you care to look, AI and automation can be found taking on critical roles and supporting restaurants, bars, cafes, and coffee shops still battling against labor shortages and rising inflation. Robots are helping with food prep and even serving dine-in customers. Data-driven analytics tools are allowing restaurants to optimize pricing and personalize menu options.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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AHLA Foundation: Hotel Industry Board Seats Are Becoming More Diverse

Industry Insights Lodging Magazine

WASHINGTON, D.C.—The percentage of hotel industry board seats held by Black members and women members, respectively, is going up. That’s according to recent research commissioned by AHLA Foundation and conducted by Penn State’s School of Hospitality Management. The increase exceeds the 2022 average in both categories for firms in the Russell 3000 Index, signaling progress in the effort to diversify corporate boards.

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Mastering influencer collaborations: elevating your hotel’s brand in the digital era

eHotelier

Before diving into any collaborations, it is essential to ensure that your social media channels are in top shape to maximize the success of your influencer partnerships. Let's explore the key considerations and steps for working with influencers.

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Brittain Resorts & Hotels Introduces AI Business Intelligence Tech Matrix

Technology: Lodging Magazine

MYRTLE BEACH, South Carolina—Brittain Resorts & Hotels (BRH) introduced an AI-driven business intelligence technology matrix. The move comes as BRH increases its service offerings as it expands further into third-party management for hotel owners seeking improved values and measurements. “While the hospitality industry traditionally has taken a ‘wait and see’ approach to new technologies, we have taken a much more aggressive approach at Brittain,” said Christy Jernigan, chief development off

Magazine 116
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Clarissa Wei Knows All Too Well That Food Is Political

EATER

An Rong Xu /Eater In her debut cookbook, ‘Made in Taiwan,’ the journalist uses recipes to tell the story of the island’s people, and take a stand on its sovereignty “I’m not a food influencer or a professional chef,” Clarissa Wei says. “A lot of people are really good at coming up with gorgeous new recipes that no one has ever seen before. That’s not my strong suit at all.

Book 145
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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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From Zero to Hero: 4 Ways a Hotel Crm Can Level up Your Marketing Efforts

Revfine

As a hotel marketer, you know that managing multiple communication channels to reach out to potential guests can be an overwhelming task. With the ever-evolving digital landscape, it's becoming increasingly difficult to keep up with the latest trends and ensure consistent brand messaging across all channels. To make matters worse, gathering insights from guest data The post From Zero to Hero: 4 Ways a Hotel Crm Can Level up Your Marketing Efforts appeared first on Revfine.com.

Marketing 119
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A CPA’s Insight on Top Issues Restaurant Owners Face

Modern Restaurant Management

For restaurant owners, there are a number of issues in their workplace keeping them up at night and hindering them from successfully managing and operating their restaurant efficiently. As a firm that specializes in working with clients in the restaurant industry, we regularly assist restaurant owners with many of these issues, particularly in areas like tax compliance, payroll, bookkeeping, and providing sound financial advice to help manage cash flow and business growth strategies.

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Tripadvisor: U.S. Travel to Remain Strong This Fall

Industry Insights Lodging Magazine

NEEDHAM, Massachusetts—Tripadvisor released the next in its Seasonal Travel Index series, revealing data and trends about what to expect for travel this fall. Although the popular summer vacation season is coming to a close, travel doesn’t appear to be fading with it: 74 percent of U.S. travelers surveyed report they will travel this fall, well above the 61 percent planning to travel at the same time last year.

Magazine 119
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Embracing sustainability: green hotel renovation strategies

eHotelier

Embracing sustainability: green hotel renovation strategies - Insights A renovation might be a big undertaking, but making sustainable upgrades is well worth it in the long run.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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The Impact of Color and Lighting in Brand Photography

Social Hospitality

The right photos have the power to sway customer opinions in a matter of seconds, both positively and negatively. As such, carefully consider every image your brand puts out online or in print. This is why brand photography is so important. Below, we’ll go over what brand photography is as well as how the use of light and color can help convey your brand’s identity and leave your customers wanting more.

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Clarkisha Kent Isn’t Afraid of a Changing Body

EATER

In her memoir “Fat Off, Fat On: A Big B h Manifesto,” the author navigates fatphobia, ableism, and the good intentions that can fuel social inequalities Listen to this article Very early in Fat Off, Fat On: A Big B h Manifesto , cultural critic Clarkisha Kent’s new memoir unpacking how fatphobia, disability, and other social issues intersect, Kent makes her most salient identities known: She is a dark-skinned, first-generation, Nigerian American, bisexual, disabled woman.

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Interview with Founder Juanjo Rodriguez of The Hotels Network

Revfine

In this interview, we speak with Juanjo Rodriguez, the co-founder of the Hotels Network and an expert in facilitating direct bookings for hotels. The Hotels Network offers several solutions designed to help hotels attract more direct business and become less reliant on third-party platforms, like online travel agencies (OTAs). The post Interview with Founder Juanjo Rodriguez of The Hotels Network appeared first on Revfine.com.

Book 119
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Three Things Your POS Can’t Do if You Lose Internet

Modern Restaurant Management

Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. That system needs access to the internet in order to keep functioning. But what happens when your restaurant suffers an internet outage, taking your POS system with it? Not only can that become frustrating for your guests, but it can also make in-house operations much more difficult.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.