March, 2024

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AI is here and it’s impacting hotel operations, starting with Housekeeping

eHotelier

AI-powered tablets can enable housekeepers to fill service requests, update room status, pinpoint their location in an emergency and more via voice command in multiple languages.

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Why face-to-face conversations matter, by the Localization team

MEWS

Meet the Mews Localization team Say a virtual hello to the Mews Localization team. Consisting of Wendy, Janka, Max and our Translation Manager, Naomi, we’re a close-knit (though remote-based) group of language specialists nestled within the Mews Product Content tribe.

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3-day Bartenders’ Weekender hits Brisbane in June

Hospitality Magazine

Bartenders and bar operators and owners from across Australia are invited to share knowledge and experience at the inaugural Bartenders’ Weekender, which is taking place in Brisbane in June. The brainchild of industry experts Penny Sippe and Sam Bygrave the Bartenders’ Weekender is a three-day bar show, centred around bars and bartending and aimed at helping to drive Brisbane’s bar scene to the next level.

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International Women's Day with Inspiring Women in Hospitality

Hotelogix

International Women's Day shines across the globe, celebrating the remarkable achievements of women beyond all barriers – be it national, ethnic, linguistic, cultural, economic, or political. Join us as we delve into the inspiring tales of formidable women who are redefining leadership in the hospitality industry with their unique flair and groundbreaking approaches.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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New 2D Barcodes Offer Easy Access to Dynamic Information for Food Traceability and More

Modern Restaurant Management

Restaurants started using 2D barcodes (such as QR codes) at dining tables to offer digital menus and even allow patrons to order with their smartphones during the pandemic, when contactless transactions were necessary. Since then, the practice has become ubiquitous. While a QR code can connect users to a host of static information, a more powerful 2D barcode is on the horizon to offer a wider suite of capabilities with virtually unlimited data storage capacity for instantaneous retrieval with th

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The domino effect of training and development for hospitality employees

eHotelier

Recognizing the importance of education and utilizing different styles of teaching will eventually motivate the employees to higher performance and will lead to higher customer satisfaction and loyalty.

Training 317
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The importance of balance in hospitality

MEWS

Balance is a lost art. In almost every sphere of society, from politics to culture to technology, more and more people inhabit the extreme ends of the spectrum. Fanatical takes are rewarded with screen time and engagement, while those in search of nuanced thought are shouted out of the conversation.

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Bar Infinita arrives on Sydney’s North Shore

Hospitality Magazine

The Italian restaurant and bar has opened in Gordon located on Sydney’s North Shore. Former Firedoor and Ormeggio Chef Francesco Iervolino is spearheading the venue which sends a nod to traditional Italian cuisine and woodfire cooking techniques. The Bar Infinita menu features a range of Italian share plates, pastas, antipasti, and also a selection of woodfired steaks utilising the venue’s pizza oven.

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At the Houston Rodeo, Black Cowboy Culture Never Left the Saddle

EATER

Photo illustration by Lille Allen; Bun B photographed by Bob Levey/Stringer via Getty; Beyoncé photographed by Mason Poole; barbecue images by Jason Fochtman/Houston Chronicle via Getty Images; Joel Villanueva/Getty; Gregory Smith/Getty; and razerbird/Getty [link]

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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A Call for Human-Centric Restaurant Leadership in an AI Future

Modern Restaurant Management

In the wake of the post pandemic world, the restaurant industry is undergoing a transformative phase, embracing AI technology at an unprecedented pace. However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment.

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A Comprehensive Step-by-Step Guide to e-Invoicing for Malaysian Hotels

Soft Inn

As announced in Malaysia's 2024 Financial Budget, e-invoicing will be implemented in three different stages impacting varying turnover or revenue thresholds, offering significant advantages for Malaysian hotels. Not only does it streamline processes and reduce paperwork, but it also enhances efficiency and facilitates better financial management. In this comprehensive guide, we will delve into everything Malaysian hotels need to know about e-invoicing, aiming to equip Malaysian hotels with the e

Budgeting 147
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How to combat low customer retention in hospitality

eHotelier

Here's a look at why customer retention is so crucial for businesses and how to overcome the hurdles that companies in the hospitality industry encounter when trying to build customer loyalty.

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What can hospitality learn from airlines?

MEWS

The utilization mindset Running a profitable airline is hard. In 2023, the industry’s net profit margin was less than three percent. This requires an ambitious approach to utilization, and it’s definitely something hospitality can learn from.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Surry Hills’ Bar Conte launches late-night trade

Hospitality Magazine

Sydney’s very own dedicated Negroni bar is now open later, with the venue launching extended trading hours Thursday to Saturday. Owner Raffaele Lombardi says the decision came about as a means to provide guests with more freedom and options, which is the norm in many global cities. “I split my time between Sydney and Italy and I’ve loved researching and exploring bars in Italy,” he says. “I wanted to bring these authentic experiences to Surry Hills. “I’m proud to offer a

Marketing 245
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What Women Want: A Place to Watch the Game

EATER

A Bar of Their Own opened in Minneapolis March 1. Sports bars that center women’s sports are opening across the country — and doing big business “I was sick of always feeling like an afterthought in fandom when it came to public spaces to view sports,” says Jillian Hiscock, the owner of A Bar of Their Own, a sports bar focused on women’s sports which opened in Minneapolis March 1.

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Choosing the Best Payment Processor For a Restaurant

Modern Restaurant Management

The most popular way to pay at restaurants is through card transactions, whether it's credit or debit. According to a PYMNTS study , 68 percent of consumers use their credit cards to purchase food at a restaurant, equating to $29.8 billion in sales in February 2022. While credit cards seem easy and simple for consumers, the payment method impacts a restaurant's bottom line more than guests realize.

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Exploring Adel Hotel Door Lock: Variations & Advanced Features

Soft Inn

Discovering the perfect hotel door lock to suit your security needs involves navigating through a diverse array of options, exploring innovative features, and considering pricing. That’s why investing in a dependable and advanced door lock system, such as the Adel Door Lock , is paramount in safeguarding your property. In this article, let’s uncover how investing in Adel Hotel Door Lock products not only provides cutting-edge technology and reliable access control but also offers peace of mind k

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Embedding sustainability into a hotel starts with leadership

eHotelier

Of all the places to learn about how to successfully embed sustainability into large-scale hotel operations, few would think to start with Las Vegas. And yet, largely stemming from its desert location, water recycling and renewable energy programs have been up and running for quite some time at these casino resorts.

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Revolutionizing The Hotel Guest Experiences of Tomorrow with Velma: The AI-Powered Assistant

Are Morch

In the ever-evolving landscape of the hospitality industry, the quest for higher revenue, enhanced productivity, and greater guest satisfaction is relentless. Leading the charge in this digital transformation is Velma, an AI-powered assistant designed specifically for hotels. Velma is not just any virtual assistant; it’s a game-changer, transforming online visitors into loyal guests through a […] The post Revolutionizing The Hotel Guest Experiences of Tomorrow with Velma: The AI-Powe

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Adelaide pop-up La Louisiane returns as permanent venue

Hospitality Magazine

After its successful pop-up, French eatery and bar La Louisiane has announced it’ll be a permanent fixture of the Adelaide CBD dining scene. Adelaide-based hospitality team The Big Easy Group and La Louisiane Co-founder and chef Alexis Besseau will continue to lead the permanent haunt which will be located at the original pop-up site on King William Street. “We are very excited to present the next chapter of La Louisiane,” says Besseau. “We want to continue to bring a bit

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It’s Time to Embrace the ‘Bad Mug’ — Even If That Means Never Using It

EATER

Marcus Eakers Despite its lame typography or weird texture, the dumbest cup in your cupboard serves an invaluable purpose The reason people often talk about having a favorite or even a “best” mug, but far less often of a favorite bowl (and hardly ever claim to have a favorite plate) is because even in these informal times, most people still buy their dishes in matching sets, whereas they accumulate mugs.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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The Power of Ranch

Modern Restaurant Management

Did you know that a plumber from Alaska is responsible for one of the most beloved condiments in the U.S.? The story of ranch dressing dates back to the 1940s when Steven Henson thought up the buttermilk and herb concoction. After purchasing the Hidden Valley dude ranch, he started selling his dressing and its popularity grew from there. According to a 2021 survey conducted by YouGov , ranch is the most popular salad dressing in the United States, with 51 percent of respondents indicating that t

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How To Sync Airbnb Calendar With Booking.com

Soft Inn

As a hotelier, ensuring a seamless guest experience is essential for maximizing revenue. However, managing bookings across platforms like Airbnb and Booking.com can pose challenges, including double bookings and overbooking. Syncing your Booking.com and Airbnb calendars resolves these issues.

Book 147
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7 tips to build strong interpersonal relationships

eHotelier

Whether you're the life-of-the-party type, a bit reserved, or somewhere in between, these tips are your handy guide to building meaningful connections.

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Build A Better Menu: Solving the Profit vs. Price Puzzle

Lodging Magazine

A strategically designed menu has an enormous impact on customer choice and your bottom line. Menus created with top food choices in mind will encourage the customer to explore their options and pick something they might not normally choose. If implemented correctly, this will have a positive effect on your profits. Explore the art and science of menu engineering.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.