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Let's dive deeper into the world of hotel turnover and explore how we can keep our star players on the team. After all, in the hospitality game, your staff is your MVP. Understanding Hotel Turnover Hotel turnover isn't just a fancy term for "people quitting" - it's a complex issue that can make or break your business. In 2025, we're seeing turnover rates that would make even the most seasoned hotelier break out in a cold sweat.
By offering a dynamic, supportive environment for people to persevere through the brief discomfort, hotels can therefore expose guests to new longevity-based experiences, helping expand the boundaries of their individual comfort zones and potentially inducing a transformative lifestyle change for the better.
Truly, theres no place like Rome. The Eternal City is forever a delight to visit for work or for pleasure. Over the past five years, the Italian capital has gone through a hospitality renaissance, with incredible hotels opening (or reopening) throughout its ancient center. This has forced every market participant to step up their game. This past October 2024, one of us (Larry) was honored with the invitation to deliver two keynote speeches on trends in luxury hotel development at the annual Ital
Your hotels website is no longer just a brochure. It is your digital front desk, your direct booking engine and a vital expression of your brand. NB: This is an article from Aro Digital Subscribe to our weekly newsletter and stay up to date We understand that one of the most impactful areas of your website is your top-performing landing pages- the key entry points where potential guests first engage with your property online and which should seamlessly lead them to the relevant next step, like l
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Restaurants are one of the most powerful mediums when it comes to creating memories. Theyre a go-to destination for celebratory occasions from birthdays and anniversaries to casual catch-ups with friends and treat-yourself solo outings. Its not hard to come by high-quality food and drink in Australia thanks to the caliber of culinary talent on our shores, which means a stand-out dining experience all comes down to the finer details, or the secret sauce, says Lucas Restaurants Operations Manager
Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. “Every guest touchpoint–whether it’s a dine-in experience, an online order, or even a response to a review – can influence future business,” Mike Eng, Senior Director of Vertical Expansion at Klaviyo, told Modern Restaurant Management (MRM) magazine. “Restaurants need to think beyond just serving
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Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. “Every guest touchpoint–whether it’s a dine-in experience, an online order, or even a response to a review – can influence future business,” Mike Eng, Senior Director of Vertical Expansion at Klaviyo, told Modern Restaurant Management (MRM) magazine. “Restaurants need to think beyond just serving
In today’s digital age, online bookings have become the norm for hotels. While this has made it easier for guests to reserve rooms, it has also brought new challenges for hoteliers, particularly in terms of payment security. The Double-Edged Sword of Online Bookings Online booking engines have revolutionized the hotel industry. They allow hotels to: Market available rooms more effectively Get more bookings in less time Reach a wider audience But there’s a catch.
As we see time again, the story of a hotel is the story of the people working at the hotel. This is especially true for the luxury hospitality segment where service excellence, exclusive amenities and personalization are hallmarks of an experience worthy of the term luxury. With so much buzz around personalization these days, what is often missed is the precision of service delivery necessary to execute this attention to detail at scale, for which theres no truer form of expressing this precisio
Its time to lose your preconceived notions about what breakfast can be. | Shutterstock Who needs eggs when you can have a bowl of brothy beans instead? In case you havent seen one of the 1,004,553 news stories about it, theres an egg shortage right now caused by an ongoing outbreak of avian influenza. The topic has been so dominant in the news, in fact, that there are equally vast numbers of articles about ways to substitute eggs in your morning breakfast , including tons of vegan products that
Hiring in the hospitality industry is highly competitive, and attracting top talent requires more than just posting a job opening. Creating a positive hiring experience can set your business apart and ensure you secure the best candidates for your restaurant, hotel, senior living facility, or other hospitality business. Heres how you can optimize your hiring process to attract high-caliber professionals.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
The days of scoring a coffee for $4 are long behind us, yet Australians demand for high-quality beans and well-made brews remains. As the cost of coffee beans surge and cafes push prices towards $7 a cup, the industry is being forced to examine how to keep customers coming back and how much they can charge before customers walk away. According to La Marzocco Australias Future of Coffee Report 2025 , there is a shifting trend for cafes to position coffee as a luxury item rather than a necessity.
The restaurant industry is undergoing a significant shift as Gen Z diners reshape dining expectations. This generation prioritizes social responsibility over traditional brand loyalty and gravitates toward integrity, sustainability, and values-driven experiences. To successfully engage this influential consumer group, restaurants can no longer rely solely on brand recognition; they must adopt innovative strategies that align with Gen Z’s preferences.
As we venture into the future of hospitality, it's crucial to stay ahead of the technological curve. Let's explore the groundbreaking trends that are reshaping our industry and elevating guest experiences to unprecedented levels. 1. AI-Powered Personalization: Your Digital Concierge Evolved Artificial Intelligence has transcended buzzword status to become an indispensable ally in 2025: Advanced Chatbots: These sophisticated digital assistants manage everything from bookings to local re
The hotel industry has seen an explosion of new brands and sub-brands over the past two decades, and this trend shows no signs of abating. This diversification is driven by various forces, with a prominent rationale being that emergent brands can better appeal to niche interests, microsegments or specific customer identities. We see this trend in the rise of the extended stay category (Home2 Suites by Hilton, Residence Inn by Marriott, Hyatt House) and the growth of serviced apartment or apartho
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Most hotel marketing fails because its too one-sided. Emails push offers. Messages promote discounts. But guests dont engage because they dont see the value.
Working with the wood-fired oven at Old Scratch Pizza. | Old Scratch Pizza The restaurants and bars that make Ohios Gem City special, according to a longtime local food and beer expert Dayton lives in the shadow of three larger Ohio cities Columbus, Cincinnati, and Cleveland. But the Gem City (we dont know for sure where the nickname originates, but were willing to make something up for visitors) is a fantastic destination in its own right, particularly for food and drink lovers.
The Fair Work Ombudsman (FWO) is conducting a series of surprise inspections in Sydneys Inner West this week. The blitz will target twenty restaurants, cafes, and fast food outlets in Newtown and Enmore to ensure staff are receiving the correct pay and entitlements. Inspectors are on the ground in one of Sydneys hospitality hubs this week speaking with employees and holding employers to account if they are not following workplace laws, including due to any unpaid work, said Fair Work Ombudsman A
Employee Appreciation Day, observed on March 7, offers organizations in the restaurant industry a special chance to honor the incredible dedication, hard work, and unique talents of their team members. Restaurant employees are the heart of the dining experience, and their commitment keeps the industry thriving. Working in a restaurant is no small feat.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
As a hotelier, you're likely aware that effectively managing event spaces, such as conference halls and banquet rooms, can significantly boost your hotel's revenue. Yes, optimized banquet space management contributes around 15% to 20% of total earnings. But have you been able to get it right? If not, this blog will guide you on achieving this through digitization with the right solutions.
The best way to come to grips with artificial intelligence (AI) for spa and wellness is through the phrase technology-adjacent therapies. That is, for our industry where human-to-human contact is ever-so-centric to guest satisfaction, its not that automation will supplant practitioners but that these contemporary tools will offset the undesirable, repetitive tasks to augment the experience.
Member engagement is the cornerstone of a thriving private club. Whether you manage a country club, golf club, yacht club, or senior living community, offering dynamic and well-curated events can significantly boost member satisfaction and retention. Below are innovative event programming ideas designed to create memorable experiences and reinforce long-term loyalty.
Guests today are looking for value in their stay, and when they see entertainment options on-site, it often tips the scale in your favour. NB: This is an article from SiteMinder , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Positive experiences in shared spaces like games rooms often lead to glowing reviews, which are key drivers for future bookings.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Hospitality workers have the opportunity to provide valuable insights into the drinks industry to help improve job roles, address key issues and ensure more support, as part of the new Data Census Survey for the drinks industry. Launched in a collaboration between global drinks industry community Celebrate Her, hospitality training platform Allara Global, and consumer intelligence experts CGA by NIQ, the new survey is designed to gain real insight into the drinks industry and the people who work
In the restaurant industry, moving from General Manager (GM) to Multi-Unit Leader (MUL)—whether as a District Manager, Area Manager, or Regional Director—is usually seen as a natural career progression. After all, a high-performing GM has already mastered running a restaurant, hitting numbers, developing teams, and managing day-to-day operations, so giving them more locations should be a win.
Precise, versatile, and elegant, kitchen tweezers are ready for their close-up I, perhaps like you, used to be a real tong freak. The phrase I love tongs came up in my life with surprising frequency. I had favorites (mine are, I regret to report, an unbranded pair I got over a decade ago). I felt tempted by the mini tongs every time I saw them at Home Goods.
Its inevitable that modern advances in artificial intelligence (AI) and automation will impact the hotel industry. While much has been rightfully said about use cases like machine learning (ML) impacting personalized guest offers or microsegmentation and generative AI (genAI) helping with contextual marketing or summarization for staff, for this focused article lets shift gears from the rooms division into the spa and wellness facilities.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
By Kara Alicia When it comes to standing out in the hospitality world, hotels know that first impressions matter. And if you think email marketing is a relic of the past, think again. A killer email campaign is your secret weapon to transform curious readers into booked guests. Lets dive into the world of email marketing for hotels and discover how you can channel your inner marketing maven to boost bookings and foster unforgettable guest relationships.
Consider this: A guest comes to your hotel after a long flight, weary and ready to check in. Rather than queuing up at the front desk , they text a virtual assistant and get their room information immediately. Throughout their stay, they text the same assistant for more towels, dining suggestions, or even a late departure—without ever having to lift a finger or lift the phone.
The Bentley Restaurant group has sold its Potts Point vegan fine diner Yellow to Head Chef Sander Nooij and his business partner Mark Hanover. Over his five years at the restaurant, Nooij has focussed on fermentation and sourcing vegetables from small suppliers. Now the head chef will act as chef-owner of the operation. Bentley Co-Owners Brent Savage and Nick Hildebrandt opened Yellow in 2013 as a traditional French bistro before transitioning it to vegetarian in 2016.
2025 is as nuanced a year as brands have ever seen with consumers behaving and setting expectations in opposing ways. Brands that will thrive are those who embrace these contradictions as opportunities. With consumer behaviors evolving at a rapid pace, brands looking to build momentum for the rest of the year must take advantage of these insights. This year has been defined by paradoxes—where diners crave both digital convenience and personal connection, indulgence and thrift, and personal
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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