Horizon Hospitality
JUNE 20, 2023
If you work in the restaurant industry, we don’t need to tell you how irritating, and usually financially detrimental, reservation no-shows are. It can throw operations out of balance and often creates staff resentment toward diners. While there is no one-size-fits-all solution, there are several ways you can control the rising rate of reservation no-shows.
eHotelier
JUNE 1, 2023
Top review sites continually make massive efforts to reduce the number of fake or malicious reviews and hoteliers and guests can also play a role in attempting to curb this ongoing problem.
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Modern Restaurant Management
JUNE 20, 2023
The restaurant industry has generally seen an increase in online orders since the start of the pandemic. Although this is a welcome development, it also means more competition. It means more restaurant businesses now have an online presence. So, how do you attract more customers to your restaurant in the competitive market? One way to do this is by building social proof.
Hospitality Net
JUNE 22, 2023
Great Wolf Resorts, North America’s largest family of indoor waterpark resorts, has selected Above Property Services (APS®) to modernize its technology across their 19 properties across the country. Great Wolf Resorts’ strategic decision to partner with APS was part of an ongoing effort to enhance capabilities and the overall guest experience.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
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EATER
JUNE 20, 2023
My first experience of gardening was a lesson in scarcity and sustenance. Returning to it years later, as an adult with a connective tissue disorder, I would also discover the joy. The summer stretched long and hot in southeastern Ohio, where the Appalachian hills begin their climb. The dirt road painted everything white with dust; a drought had hit us early and promised to cling late.
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
Hotel Business
JUNE 20, 2023
Chef Joshua Cain, the Caribe Royale Orlando’s executive pastry chef, is changing the game for hotel pastry chefs. He’s revamped the resort’s pastry and chocolate program, following Caribe Royale’s $140-million reimagination, and just recently, he competed as a contestant on the Food Network’s “Spring Baking Championship.” Soon, he will be launching hands-on chocolate programming he’s designed for the resort’s Chocolate Room.
eHotelier
JUNE 28, 2023
3 reasons why successful teams earn your trust - Insights When you are confident in your team and communicate the operational needs clearly, they will do their best to serve the customer as expected.
Modern Restaurant Management
JUNE 5, 2023
When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. AI-based technology can be an incredibly valuable resource for the restaurant industry when utilized properly.
Lodging Magazine
JUNE 20, 2023
Today’s hospitality markets have new challenges to overcome—especially resorts. No sooner have they begun to regain market share in a post-pandemic world when an economic recession is causing guests to become more cautious of where and when they spend their money and time. The good news is that they continue to spend. According to American Express Global Business, during the third quarter of 2022, business travel reached 71% of pre-pandemic levels.
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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
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EATER
JUNE 12, 2023
Enter the world of Americana. Of vinyl booths and bottomless coffee. Of late-night pancakes and all-hours hot dogs. Of all-ages dining and no-frills service. Of chrome trim and cash-only. CREDITS Editorial lead: Brenna Houck | Project manager: Lauren Saria | Art director: Lille Allen Contributors: Adam H. Callaghan, Ashok Selvam, Amy McCarthy, Andy Meek, Asonta Benetti, Beth McKibben, Brooke Jackson-Glidden, Emma Orlow, Erin Perkins, Farley Elliott, Hillary Dixler Canavan, Jackie Gutierrez-Jones
Hotel Owner
JUNE 26, 2023
Back in 1899, the head of the US Patent Office, Charles Duell, secured his place as a little footnote in history. His organisation got smaller and eventually closed down completely, and when it did, he said it was “because everything that can be invented has been invented”. While that story might be apocryphal, it’s a sentiment that is often on show in the hospitality world.
Hotel Business
JUNE 12, 2023
The Cornell Peter and Stephanie Nolan School of Hotel Administration held its 15th annual Cornell Hospitality Icon & Innovator Awards at the Ziegfeld Ballroom in New York at the close of the 45th annual NYU International Hospitality Industry Investment Conference. The event honored restaurateur Danny Meyer , founder/executive chairman/former CEO, Union Square Hospitality Group (USHG) with the 2023 Cornell Hospitality Icon of the Industry Award and Mia Kyricos , president/chief love officer,
eHotelier
JUNE 8, 2023
Life-threatening effects can occur within two minutes of use, so it crucial to identify the symptoms as quickly as possible and you must train hotel staff about this deadly drug.
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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Modern Restaurant Management
JUNE 19, 2023
As travel and leisure activities continue to rebound from the impact of the COVID-19 pandemic, quick-service restaurant (QSR) brands like ours have a unique opportunity to position themselves for growth in non-traditional venues like airports, casinos, college campuses, sports stadiums and other travel centers. People are eager to resume their travel journeys and fill up their social calendars, which has allowed QSRs to tap into the demand for quick and convenient food options by expanding their
Hospitality Net
JUNE 9, 2023
Emilien Dombele’s journey at EHL has exceeded his expectations with its international atmosphere and strong sense of community. With a diverse background and work experience in banking and the Swiss army, Emilien wanted to challenge himself and explore his passion for managing people. Emilien has formed deep connections with his fellow students, creating a vibrant student portrait that celebrates diversity and fosters personal growth.
EATER
JUNE 5, 2023
A group of students from Kendall College as well as past Beard Award winners pose on the red carpet at the 2023 James Beard Awards. | Barry Brechiesen Congratulations to all the chef and restaurant winners At a red-carpet event tonight at the Lyric Opera in Chicago, the James Beard Awards honored restaurants and chefs in categories like best new restaurant, emerging chef, and regional best chef categories.
Hotel Owner
JUNE 16, 2023
PoB Hotels has confirmed that The Elms Hotel and Spa in Worcestershire has joined its collection of independent hotels. The Elms Hotel has recently completed an extensive refurbishment project, and offers guests a holistic luxury experience “encompassing the key attributes of a PoB Hotel”. The site is an independently owned and managed boutique hotel, and its features include “beautifully preserved” Queen Anne architecture, manicured lawns and acres of parkland.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Lodging Magazine
JUNE 19, 2023
Based on our February 2023 Hotel Horizons report, CBRE reports that total hotel revenue for the average U.S. hotel returned to pre-COVID levels in 2022. This occurred even though the average occupancy for U.S. hotels is not expected to exceed 2019 levels until 2026. With occupancy levels lagging during the post-COVID recovery and guest counts depressed, hotel owners and operators have had to look for alternative sources of revenue beyond the rental of guestrooms to […] The post Parking Pro
eHotelier
JUNE 29, 2023
Having a strong online presence is essential for the success of a business. A well-designed and optimized hotel website can significantly boost direct conversions. It can also help establish a direct connection with potential guests.
Modern Restaurant Management
JUNE 28, 2023
Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. Among the insights: Over-asking for tips is alienating customers: 50 percent have felt manipulated or tricked into leaving a tip or tipping more than they intended to.
Travel Pulse Destinations
JUNE 5, 2023
We as travel advisors educate the masses, problem solve and provide travelers with excellent service based on our connections within the industry.
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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
EATER
JUNE 5, 2023
Derek Abella The rise of the open kitchen has changed how diners experience their meals, and the way chefs approach their work There are plenty of professions that involve being watched. Acting is an obvious one. Being a flight attendant is another — think of the emotional labor required to smile and appear chipper while some guy inevitably takes off his shoes on the plane.
Hotel Owner
JUNE 26, 2023
Can you tell us more about The Academy? How does it work? Is it open to everyone or, if there is a selection process, how does it work? We have a dedicated space within The Tower hotel, which comprises a high-spec classroom and mock reception area, to provide a base for face-to-face learning, as well as an online app-based platform – Flow. The online platform – Flow – shows a list of ‘recommended for you’ courses – depending on the employee’s job role, and based on courses that other people in t
Lodging Magazine
JUNE 12, 2023
CHICAGO and MCLEAN, Virginia—Grubhub and Homewood Suites by Hilton are bringing off-premises dining options to guests with the Grubhub app through a partnership at nearly 500 Homewood Suites locations across the country. Guests at Homewood Suites properties in the United States that don’t have on-site dining options will be able to order from local restaurants and convenience stores on Grubhub via geolocation and QR codes around the property that take them directly to the Grubhub […] The p
eHotelier
JUNE 25, 2023
Whether it’s a leisurely drive through scenic landscapes or a chauffeured tour of a new city, luxury ground transportation transforms ordinary journeys into extraordinary adventures, leaving guests with cherished memories that they will fondly recall for years to come.
Speaker: James Kahler, COO of Full Course
Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.
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