Wed.Nov 08, 2023

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8 pre-stay communication ideas to increase guest satisfaction

eHotelier

The pre-stay stage gives you a great opportunity to engage with your guests and set the tone for their upcoming experience. However, it's essential to remember that not all guests are the same, and a one-size-fits-all approach won't yield the best results.

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Former Attica Summer Camp talent Rosemary Andrews to open Malvern bakery

Hospitality Magazine

Rosemary Andrews – known for her viral dessert trolley with Ben Shewry and popular dessert box business – has announced she is opening a long-term, pop-up bakery Mietta by Rosemary in Malvern. It’s been a long project for Andrews, who has been in search of the right location for her venue for the last two years while running her dessert box business via Instagram.

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Boosting employee engagement: 3 key benefits of prioritizing mental health in the hospitality industry

eHotelier

Concentrating on the mental health of your talent can not only increase staff productivity and reduce staff turnover, but also enhance the guest experience with a proven effect on your bottom line. Here are a few strategies to help you achieve that.

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How Staffing and Recruitment Futureproofs F&B Growth

Modern Restaurant Management

Following the removal of COVID restrictions by the World Health Organization (WHO) in May of this year, food and beverage (F&B) remains one of the industries best positioned for unprecedented growth; the road to pandemic recovery has affected the revenue and profit models of every restaurant or F&B operation; and while the current environment is forcing leaders to think outside the box, become strategically creative (and therefore more responsive), the fundamental landscape of the indust

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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IHG adds 350-keys to its Punjab portfolio with a dual hotel signing

eHotelier

IHG®Hotels & Resorts, has signed a management agreement with NK Sharma Hospitality Pvt Ltd to develop two new hotels in the Chandigarh tri-city area - Crowne Plaza Chandigarh Zirakpur in the premium segment and Holiday Inn & Suites Chandigarh Zirakpur from the essentials collection. Currently under construction, both hotels are scheduled to open in January 2027.

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CapitaLand Ascott Trust divests two hotels in Australia for AUD109.0 million

eHotelier

CapitaLand Ascott Trust (CLAS) is divesting two mature hotels in Sydney, Australia to an unrelated third party for a total of AUD109.0 million (S$95.6 million). Situated outside of the city centre, the two properties are Courtyard by Marriott Sydney-North Ryde and Novotel Sydney Paramatta.

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Wholly Schnit pop-up launches in Sydney

Hospitality Magazine

Much-loved food truck Wholly Schnit has parked up at Sydney’s 259 George Street food precinct for a six-week pop-up store. Guests can expect Wholly Schnit’s signature hand-made schnitzels and burgers at the pop-up location. Some of the dishes on the menu include Wholly Schnit’s jaeger schnitzel with coleslaw and mushroom sauce; the poutine with fries, mozzarella and gravy; plus the brand’s OG burger with chicken schnitzel, coleslaw, cheese, chipotle, and mayonnaise.

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Zulal Wellness Resort by Chiva-Som appoints Mayssam Abdulkhalek as Executive Chef

eHotelier

Zulal Wellness Resort by Chiva-Som has announced the appointment of Mayssam Abdulkhalek as the new Resort Executive Wellness Chef. With more than a decade of culinary experience in the luxury wellness space, Chef Mayssam aims to further enhance the significant wellness cuisine offered at the resort.

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Everything you need to know about the revival of the Japanese Slipper

Hospitality Magazine

The world of classic cocktails is led by founding members the Negroni, the Martini, and the Old Fashioned. Australia’s contribution to the mix? the Japanese Slipper. Invented in the ’80s — otherwise known as one of the sweetest and most-chaotic eras of cocktail making — the Slipper never quite took off as much as its colourful counterpart the Cosmopolitan, but things are looking up for the melon-centric drink, which slots right into the ‘loosen-up’ mentality of today’s drinkers.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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WTTC first-of-a-kind report reveals DEIB efforts in Travel & Tourism

eHotelier

The World Travel & Tourism Council (WTTC) unveiled today its first-ever global Travel & Tourism report focussing on Diversity, Equity, Inclusion and Belonging (DEIB) during its Global Summit, taking place in Kigali.

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How to think differently about product design

MEWS

Carlos Pariente is a Product Designer at Mews. Here, he explores the world of product design and how to break free from typical constraints.

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How to get your digital guest directory fit for the festive season

eHotelier

A hotel’s guest directory is often regarded by guests as a valuable reference tool. Containing all the information they might need during the course of their stay – from hotel facilities and local attractions, to F&B menus, local transport links, special promotions, and links to booking systems, to name just a few. For hoteliers, however, it is a valuable avenue towards those all-important, revenue-driving, upsell opportunities.

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With Historic Strike, Detroit’s Casino Workers Demand Their Share of the City’s Booming Gaming Business

EATER

Unionized Detroit casino employees say they stuck it out through the pandemic. Now on strike, they want gaming companies to make good on their promises to stand by workers.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Twin Peaks Lodge leverages Maestro PMS’ self-service kiosks to elevate the guest experience

eHotelier

Twin Peaks Lodge and Hot Springs, located in Ouray, Colo., is using technology to simplify operations at a time when its team needs it most. The 93-room hotel has a storied history, beginning life as a two-story residence built in 1893. Over the years the property was transformed into a business, expanded, renovated, changed hands, and more, but the spirit of what it provides to the community of Ouray remains consistent.

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Make Your Hotel Senior-Citizen Friendly

Hotelogix

With an aging baby boomer population, there are many travelers who are in their golden years. Senior citizens are actually considered one of the fastest-growing segments in today’s tourism market. As more boomers retire, they are not looking to stay put and just read the newspaper every morning. Many boomers still have some wanderlust left in them and great health to carry them the distance, so they want to spend their free time traveling to the places they have always wanted to see.

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dailypoint™ receives Oracle Hospitality Integrations Platform (OHIP) certification

eHotelier

dailypoint™, announced dailypoint is available on the Oracle Cloud Marketplace and can be fully Integrated with the Oracle Cloud Infrastructure. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners.

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Hotel Longevity Part XVI: Measuring the Customer Lifetime Value of Wellness Guests

Larry Mogelonsky

The holy grail of any hotel brand’s tech stack is likely to be the creation of a ‘unified guest profile’ with the various data points on an individual piped and structured within a CRM so that teams can more meaningfully improve the guest experience in order to, candidly, drive more revenue, more profit and better asset valuations. For some, that improvement is onsite personalization – something as simple as knowing a certain guest likes extra pillows and ensuring this is fulfilled prior to said

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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KSL Resorts announces Global Leisure Sales Director

eHotelier

Adding to its team of accomplished sales professionals, KSL Resorts has announced the addition of Frank Rodgers as its newest global sales director.

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5 reasons to visit Kansas City for Restaurant Franchising and Innovation Summit

Fast Casual

The Restaurant Franchising and Innovation Summit, produced by Networld Media Group, will host its eighth annual event there in Kansas City, March 24-26. The early bird deadline ends Nov. 17.

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Khiri Reach wins 2023 Global Skal Sustainable Tourism Award

eHotelier

Khiri Reach, has won the global 2023 Skal Sustainable Tourism Award in the tour operator category.

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Putting It All on the Table

EATER

Dina Ávila/Eater Arranging a table isn’t just about accessories — it’s about attitude. The way we approach both is changing. The tablescape, a concept once reserved for prop stylists and wedding planners, has lost its fuss. In the past few years, it’s become a focus of how-a-cool-person-does-it service journalism and product lines — and, of course, social media.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Driving Direct Bookings: Effective SEO Techniques for Hotel Websites

Are Morch

Search engine optimization (SEO) has been the buzzword in marketing since the advent of digital marketing. Businesses in all industries now rely on SEO to improve their visibility on the internet with the hope of catching the attention of potential customers. People rely on search engines (e.g. Google or Bing) to figure out life on […] The post Driving Direct Bookings: Effective SEO Techniques for Hotel Websites appeared first on Are Morch, Digital Transformation Coach.

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How property data will unlock AI and shape short-term rentals

PhocusWire

As AI starts to drive new paradigms of property management, it will be those who solve the problem of leveraging property data and guest details who will be in the driver’s seat.

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Chivas Brothers opens Whisky-inspired Scottish guest house

Hotel Owner

Chivas Brothers, the Pernod Ricard whisky brand, has revealed the opening of its first guest house, Linn House, this November. The Victorian manor, located in Keith on the banks of the River Isla, dates back to 1870 and was designed by Scottish gentleman Robert Kynoch-Shand. It has now undergone a renovation focusing on luxurious amenities and rustic interiors inspired by Chivas Brothers’ distilleries across Scotland.

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New Orleans Urban Farmers Prepare for Overlapping Climate Disasters

EATER

Mina Seck, community food manager of Sprout NOLA, works with mostly small-scale farmers throughout Louisiana who lack crop insurance. | Lizzy Unger Long a fixture in the city known for helping farmers in the aftermath of hurricanes, Sprout NOLA is working to expand its efforts in anticipation of a range of unprecedented climate disasters in Louisiana, like extreme heat, drought, and saltwater intrusion This article was produced in partnership with Nexus Media News and Civil Eats.

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.