Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. This vibrant sector, a cornerstone of the global economy that tantalizes taste buds and fuels job markets, is bracing for transformation that will redefine its future. However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer

Pricing 202

Pricing Customer Service Reservations Training 202

MEWS

DECEMBER 27, 2023

If you work in the hotel industry, you've probably heard the term "no show". As you well know, it happens when a guest books a room but neither shows up nor cancels the reservation. Besides being a headache, these no shows can lead to significant financial losses for your business.

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Reservations Book 130

Modern Restaurant Management

DECEMBER 27, 2023

The U.S. restaurant industry will continue to shake off the aftereffects of the pandemic in 2024, but that doesn’t mean the challenges that remain are easily dispelled. Even though cooling inflation is a positive, it’s still running ahead of the Federal Reserve’s 2 percent target and has not yet resulted in relief on costs. Stubbornly high interest rates also keep operators squeezed by the cost of money, both long-term debt and revolving credit lines.

Front of House 117

Front of House Training Document Server 117

Lodging Magazine

DECEMBER 27, 2023

Through the third quarter of 2023, the U.S. hotel industry showed some continuation of profitability trends as well as new developments in the data that aligned with the start of corporate travel season. Margins are being pressured. With the overall demand mix and topline performance normalizing, year-over-year growth rates are weakening. At the same time, expenses continue to grow with total operating expenses per available room (TOEPAR) increasing roughly 1 percent from month to month. […

Magazine 115

Magazine Marketing 115

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

EATER

DECEMBER 27, 2023

Shutterstock All the excuses you need to not go out It’s December 27, 2023, and you still don’t know what you’re going to do on New Year’s Eve. That’s a problem. If you’re planning on spending this holiday in public, you really only have a few choices. You could go to a restaurant, where prix fixe menus are equal parts boring and stingy — the tiniest slivers of seared filet and foie gras, inexplicable ahi tuna nachos — that can cost more than $200 per person before you even think about wine, tax

Budgeting 113

Budgeting Accounting 113

EATER

DECEMBER 27, 2023

Wonho Frank Lee/Eater After 12 months of eating around the country and the world, these are the dishes we can’t stop thinking about As one would expect, a team of literal professional Eaters puts away countless restaurant meals over the course of a year, whether as part of official reporting and research or just because, you know, it’s Tuesday. For some, the year’s most memorable meal closed with a peach sorbet swirled with corn frozen yogurt, or was represented by chile crab served beachside in

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Hospitality Net

DECEMBER 27, 2023

In the hospitality industry, hoteliers are constantly seeking innovative strategies to enhance guest satisfaction, optimize operations, and boost revenue. As we step into 2024, one transformative approach stands out: adopting a mindset similar to that of scientists. This article delves into why and how hoteliers should embrace experimentation, the test-and-learn approach, and continuous innovation to stay competitive and successful.

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Guest Satisfaction Article 78

EATER

DECEMBER 27, 2023

The “perfect” chocolate chip cookie recipe. | Bettina Makalintal From saving rice water to the best cookie recipes, the most read Eater at Home stories of the year Taking a look back at 2023 as it manifested in Eater at Home’s most popular stories, a couple of things become readily apparent: y’all really like kitchen hacks, strong opinions, and cookies.

Housekeeping 91

Housekeeping Marketing 91

Lodging Magazine

DECEMBER 27, 2023

RICHMOND, Virginia—Apple Hospitality REIT, Inc. published its annual Corporate Responsibility Report, which details the company’s environmental, social, and governance (ESG) performance, strategy, and initiatives and includes its commitment to environmental sustainability, corporate employees, hotel associates and guests, communities, and other stakeholders.

Magazine 63

Magazine 63

Advertisement

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

EATER

DECEMBER 27, 2023

From frog coated in puffed rice to turtle soup made with matsutake mushrooms, Restaurant Yuu’s food is like no other Brooklyn’s Restaurant Yuu was one of the NYC restaurants to receive a Michelin star in 2023 — but instead of resting on their laurels, the team has declared themselves in pursuit of three. It’s a feat that they hope to accomplish through their dedication to precision and perfection.

Training 89

Training 89

Lodging Magazine

DECEMBER 27, 2023

DOTHAN, Alabama—LBA Hospitality announced that it has taken over the management of the 105-room Hampton Inn & Suites Knoxville-Turkey Creek/Farragut. 3H Group of Chattanooga, Tennessee now owns the recently purchased hotel. This acquisition marks the 25th property LBA is managing in partnership with 3H Group. Located 17 miles from McGhee Tyson Airport and 20 minutes from downtown Knoxville, the four-story hotel offers access to the shops and restaurants of Turkey Creek, the Knoxville Zoo, an

Magazine 63

Magazine 63

Restaurant Engine

DECEMBER 27, 2023

It’s time to think about collaborating with an influencer. As a business owner in today’s digital world, you know how important social media is to your overall marketing strategy. According to one study , nearly 75% of people use Facebook comments and images to decide what restaurant they’re going to visit. So, like most restaurants, you want to grow your social media presence.

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Marketing Budgeting Accounting Presentation 64

Lodging Magazine

DECEMBER 27, 2023

AC Hotels by Marriott has opened its newest property in Naples, which is a three-story property that includes 150 guestrooms; a lobby and ground-floor café; 2,500 square feet of event space; a fitness center; an outdoor rooftop pool; and Limón, a rooftop restaurant and bar with seating both indoors and out. The hotel’s design has local artwork that draws inspiration from the region’s bald cypress tree and greenery.

Magazine 63

Magazine Events 63

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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SAS

DECEMBER 27, 2023

In a 2009 ACFE report on the 2008 financial crisis, about half (49%) of 500 fraud experts surveyed cited increased financial pressure as the foremost factor driving the year’s fraud surge. It is a testament to what fraud examiners have long understood: fraud never goes away but changes with the [.

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Lodging Magazine

DECEMBER 27, 2023

ARLINGTON, Virginia—Knowland announced its expansion in the Middle East with data collection in Riyadh, Saudi Arabia, to accommodate the growing demand and competition facing new hoteliers in the market. Regional meetings and events growth continues in the triple digits, with a 167 percent increase over the same period last year. Not new to the market, Knowland has been collecting MICE data in the UAE since 2009, establishing a threshold of regional insight, and is replicating […] The post

Magazine 63

Magazine Events Marketing 63

Hospitality Net

DECEMBER 27, 2023

As consultants who are often brought on by hotel owners to represent their interests as asset managers, one of the first tasks we undertake to familiarize ourselves with the brand or property is to peruse the reviews and other feedback data. And we mean ‘peruse’ in its literal definition; we read through the entirety of TripAdvisor, OTA reviews and other survey channels, never settling for the aggregate metrics as presented.

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Definition Presentation 61

Les Roches

DECEMBER 27, 2023

The hospitality industry is both demanding and rewarding. It needs people dedicated to delivering exce­ptional guest experience­s and developing the meticulous skills that can lead to senior roles. While navigating its complexities may se­em challenging, this guide provide­s insights and actionable tips to help you exce­l in management in the hospitality industry.

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Travel and Tourism Hospitality Management Communication Customer Service 52

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

Hospitality Net

DECEMBER 27, 2023

The scarcity of skilled Revenue Managers in the flourishing hotel industry is indeed a puzzle worth dissecting. Despite a forecasted 10.63% growth in overall demand, the industry grapples with a shortage of adept individuals capable of steering revenue optimization amid this surge. While discussions often revolve around workforce migration from the hospitality sector or the challenges posed by the Gen Z workforce, I believe the root of this scarcity lies within our foundational training structur

Training 61

Training 61

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

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Guest Services Definition Customer Service Concierge 52

Mary Gostelow

DECEMBER 27, 2023

There are Boys’ Own memories of crashing waves on endless expansions of beach, and kids of all ages frolicking – knee-length shorts and hand-knitted pullies. That’s the immediate thought here, looking out of end suite 460 at Four Seasons Casablanca (named for the little white port house the Spanish saw when they first arrived, casa blanca …).

Training 52

Training 52

EHL Insights

DECEMBER 27, 2023

EHL Institutional Visibility asked its 200-strong faculty members what the most newsworthy event was in 2023. In no particular order, this is what they said.

Events 52

Events 52

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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