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"Merchandise is more than just a revenue stream — it’s a way to deepen the connection with your customers and expand your brand’s reach." That's what Jason Cortellesso, Partner & Creative Director at Sport & Leisure , told Modern Restaurant Management (MRM) magazine when discussing the merch program at his latest estabilshment in East Greenwich, Rhode Island that is seeing people to line up before they open on drop days to get their hands on the items.
Guest expectations for safety and hygiene continue to evolve. Hotel operators must adapt by implementing robust health and safety initiatives to ensure repeat bookings. Heres how: 1) Enhanced Cleaning and Sanitation Protocols In the wake of the COVID-19 pandemic, enhanced cleaning practices have become the industry standard. Effective strategies include: Frequent Sanitization: High-touch areas such as elevator buttons, door handles, and front desks should be sanitized multiple times a day.
They will be "O-ranging" kindness in Cleveland as part of an effort to encourage restaurant servers and customers to highlight the acts of kindness of one another and those around them. Kindness Food Network's “Kindness is Served Here” is rolling out in 63 restaurants across Northeast Ohio as part of Values-in-Action’s Kindland movement in partnership with the Ohio Restaurant and Hospitality Alliance.
In the hotel industry, pricing is a critical component that can significantly impact revenue and occupancy rates. Understanding the basics of hotel pricing involves knowing the different types of pricing strategies such as seasonal pricing, competitive pricing, and value-based pricing. These strategies help hotels set room rates that attract guests while maximising profits.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
After almost two years in business, Julie and Josh Niland have made the decision to close one of their Sydney restaurants. Petermen will host its final service in St Leonards this Sunday, with the couple confirming the news via a statement issued earlier this week. Our time on Chandos Street has brought a lot of joy to us and our team, and we have welcomed the most incredible guests.However, the past 12 months have been extremely challenging for independent businesses within the hospitality indu
Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. NB: This is an article from Bookboost , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Believe it or not, by doing this, you are wasting the opportunity to build a deeper relationship with your guests and ultimately grow your guest loyalty.
It’s been a fast and furious year for the Love Tilly Group on the expansion front, with one last venue (as far as we know) opening before 2025 comes to a close. The latest to join the portfolio? Letra House, a Spanish-influenced late-night wine bar conveniently located underneath sibling venue Palazzo Salato. Guests can access the 60-seater via Kent Street, where they will find a space designed by Studio Vista’s Sarah Watts.
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It’s been a fast and furious year for the Love Tilly Group on the expansion front, with one last venue (as far as we know) opening before 2025 comes to a close. The latest to join the portfolio? Letra House, a Spanish-influenced late-night wine bar conveniently located underneath sibling venue Palazzo Salato. Guests can access the 60-seater via Kent Street, where they will find a space designed by Studio Vista’s Sarah Watts.
The holiday season is a time of cheer and celebration, but its time for those managing hotels to maximize holiday party bookings! NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date While we know that the fall months are prime time for event planners to lock in their holiday events, inevitably, there are still plenty of groups looking for a venue for their event throughout the season.
Operator of The Dock Lounge, a now-shuttered venue in Melbournes Docklands, is facing court and a total penalty of close to $30,000 over alleged unpaid wages. Sole trader Tamer Yesilbas owned and operated The Dock Lounge until its closure. An Italian visa holder who Yesilbas employed as a casual bartender from December 2022 to January 2023 reached out to the Fair Work Ombudsman (FWO) with concerns that their wages and other entitlements had been underpaid.
An investment vehicle managed and led by Lifestyle Hospitality Capital (LHC) Group and backed by funds advised by Elliott Investment Management L.P., has acquired The Gates Hotel South Beach. The 235-room hotel will undergo a transformative renovation, following which it will be rebranded as The Dean Hotel Miami Beach. As the U.S. flagship hotel of the Dean Group, the new design and concept will deliver a unique lifestyle hotel product and a bar, restaurant, pool and rooftop experience.
Let's explore potential career pathways following a tenure as a hotel manager, whether you aim to climb within hotel management or transition into senior corporate roles.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
What is SEO? SEO (Search Engine Optimization) is a set of techniques used to ensure that a website, such as a hotel's official page, appears among the top results when someone searches on Google or on other search engines.
A-1 Hospitality Group , a family-owned and operated hotel management and development company based in Kennewick, WA, has entered into a strategic partnership with Delta Inn Hotel Group, a family-owned portfolio of hotels. This collaboration will bring Delta Inns leadership team and three Portland, OR. airport hotels into A-1s portfolio. As we continue to grow our portfolio of managed assets, we seek properties with value-add potential and teams that fit our culture and align with our goals, said
Opening new properties in stunning locations, welcoming more guests, and creating unforgettable experiences as a hotelier, these must be your ultimate aspirations. Yet, you also know the hard truth: the road to expansion isnt easy. The more you grow, the more challenges you encounter, from managing operations across multiple locations to maintaining consistent guest satisfaction.
Hotel management company Remington Hospitality has assumed management of DoubleTree by Hilton Hotel Orlando Downtown, Holiday Inn Express & Suites Orlando at SeaWorld and TownePlace Suites Orlando at SeaWorld. From the upcoming opening of Universals Epic Universe in 2025 to a surge in commercial development and a steady growth in tourism year-over-year, Orlando is experiencing an exciting period of transformation, said Lee Palaschak, SVP, operations, Remington Hospitality.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
From AI-powered room service that knows your guests favorite midnight snack to chatbots that give travel advice like a seasoned globetrotter, artificial intelligence (AI) in hospitality is like having a unicorn in your hotel garden. You can use it to attract customers, wow them with unique, personalized experiences, and learn more about your business and customers to stay ahead of the game.
MCR has acquired the Hyatt Regency OHare Chicago, the largest hotel near Chicago OHare International Airport. The 11-story, 1,095-room hotel in Rosemont, IL, underwent a $13 million guestroom renovation in 2020. This is the companys first Hyatt Regency-branded hotel acquisition and its fifth hotel in Illinois. The hotel is located less than two miles from the airport and isconnected via skywalk to the Donald E.
Promote your special events and themed nights to both current customers and your target audience. The restaurant space is crowded, and you want to set yourself apart from the competition. One way to do this is with special events and theme nights. Its so important to boost your foot traffic and get more people in your door. Not only do these special events bring in new people, but they may also help you gain back customers who havent dined with you in a while.
Hospitality management company Davidson Hospitality Group has appointed Brad Barnett as SVP, sales, for its lifestyle operating vertical, Pivot , and promoted Michael Yousif to the role of SVP, acquisitions & business development. Its an exciting time to be part of the Davidson family, and we are delighted to continue strategically enhancing our corporate team, said Thom Geshay, CEO/president, Davidson Hospitality Group.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Bates Smarts multi-million-dollar top to tail transformation of the 144-room Adina Town Hall Sydney is timeless, sophisticated and aims to create a beautiful, liveable space that will make guests return time and time again to the inner-city address.
In the ever-evolving landscape of the hospitality industry, the integration of artificial intelligence (AI) presents a transformative opportunity. However, to harness the full potential of AI, it’s imperative to establish a “fair process” framework, ensuring collaboration and trust between humans and technology. Central to this framework are the concepts of SMART goals and SWOT analysis, […] The post SMART Goals, SWOT Analysis, and AI: A Fair Process for Hospitality’
IHGHotels & Resorts,one of the worlds leading hotel companies, has signed a management agreement with Sakthi Elegant Towers India Pvt Ltd to developHoliday Inn Chennai Vandalur.
Reading Time: < 1 minute UK: Development and investment company Lamington Group has appointed two new members to its board of directors. Lamington Groups board of directors features six leaders, including three of the companys founding members, non-executive director Robert Ryan, alongside two new additions: Ufi Ibrahim and Merzak Kaddour. Ibrahim is CEO of the Energy & Environment Alliance which promotes sustainable hospitality investment.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Diversified property and lifestyle brand, GURNER Group has today announced the appointment of former Chief Executive Officer of Crown Sydney and Crown Hotels, Peter Crinis, as Group Chief Operating Officer of Hospitality.
ATLANTAHunter Hotel Advisors (“HUNTER”) today announced the successful sale of the TownePlace Suites Knoxville Cedar Bluff. A local investor purchased the property on December 3, 2024. HUNTERs Tim Osborne, senior vice president, represented the institutional seller. Located off the I-75 & I-40 connector, the TownePlace Suites Knoxville Cedar Bluff is strategically placed in a prominent commercial and retail corridor featuring access to destinations including Downtown Knoxville, t
IHG Hotels & Resortsproudly announces the appointment ofSayed Tayounas the new Cluster General Manager forInterContinental Abu DhabiandInterContinental Residences Abu Dhabi.
DALLAS, TexasRemington Hospitality, a premier hotel management company, proudly announces the latest milestone for La Concha Key West, now part of Marriotts Autograph Collection. Located in the heart of Old Town Key Wests historic Duval Street, this iconic property has undergone a transformative journey, transitioning from a Crowne Plaza in 2023 to an independent hotel during its $35-million renovation.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Auberge Resorts Collectionunveils anotherExtraordinary Year, a collection of singular events and experiences spanning the globe and defining the year to come.
Around 1.1 billion tourists travelled internationally in the first nine months of 2024, as the global tourism sector recovered 98% of pre-pandemic levels.
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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