Tue.Oct 29, 2024

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How to keep even the most challenging customers happy

eHotelier

Lets explore the implications of emotional intelligence in the customer journey and look at tips for improving the customer experience by improving EI in staff and management.

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The importance of communication in the hospitality industry

MEWS

What is communication in the hospitality industry? Communication in the hospitality industry is the way information, ideas, and feedback are exchanged across departments to facilitate smooth operations. It can be non-verbal, verbal, or written communication, each playing a key role in contributing to creating a remarkable guest experience.

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Trending Sources

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The Hotels Network and Cloudbeds partner to enhance direct channel bookings for hoteliers

eHotelier

The Hotels Network (THN), a full-stack growth platform for hotels worldwide, and Cloudbeds, the premier hospitality management software platform, have entered a strategic partnership designed to help hoteliers optimize their direct channel strategies.

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Destinations International Releases Industry Brief on Workforce Diversification and Retention in the Travel Industry

Hospitality Net

Destinations International (DI), the world’s leading association representing destination organizations and convention and visitors bureaus (CVBs), today issued an industry brief, “Addressing Workforce Diversification and Retention in the Travel Industry.” The brief highlights the importance of diverse talent attraction and succession planning in the industry and outlines commitments to accelerate progress.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Quest South Brisbane listed for sale

eHotelier

Quest South Brisbane has hit the market, offering a rare opportunity to secure a fully-leased hotel investment.

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More Trending

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Mercure Hotels launches 1,000-hours of local flavours

eHotelier

Mercure Hotels is inviting the world to embark on a unique culinary journey with its new concept, 1000-Hours of Local Flavours. In recognition of the brand’s recent milestone of 1,000 addresses worldwide, select Mercure hotels will offer a distinct dish or beverage for 1,000 hours (42 days).

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The Ambitious Agenda of Netflix’s ‘Culinary Class Wars’

EATER

Netflix The Korean cooking competition doesn’t prioritize American audiences. And that’s what makes it great. In food competition shows, there’s always some degree of conflict or drama over the question of objectivity. Was a contestant’s dish treated fairly? Were teams split evenly for group challenges? Did the celebrity judges actually have the talent, technique, and sufficient awareness of the culinary traditions that inform the globally influenced dishes landing in front of them?

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Lesya Batsuk promoted Group Finance Manager at Hotel Co. 51

eHotelier

Lesya Batsuk has been promoted to Group Finance Manager of Hotel Co 51, heading up the operator's Finance Department.

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Content Strategy in 2025: Time for a Quick Refresh

Hospitality Net

In today’s digital landscape, technology companies face a growing challenge: building business using traditional outreach methods is getting harder. Prospects rarely answer calls, open emails, or click ads. Schedule a demo? Good luck.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Abe Liao appointed Managing Director at The Watergate Hotel

eHotelier

Abe Liao, an esteemed leader in the luxury and lifestyle hospitality industry, has been appointed Managing Director at the famed Watergate Hotel.

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Hyatt Centric Cairo West Opens its Doors

Hospitality Net

A unique fusion of Egyptian culture, heritage, and contemporary art awaits at Cairo West’s first art-centered lifestyle hotel.

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Government action needed to boost vital £32bn visitor economy

eHotelier

Strong industry-Government partnerships are key to ensuring the UK's visitor economy continues to thrive, according to a new report by the British Chambers of Commerce (BCC) in partnership with IHG Hotels & Resorts.

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Going big and going far: Family travel trends for Thanksgiving and the holidays

Hospitality Net

Airbnb can give families more: more space, more value, and more quality time together. With Thanksgiving, one of the busiest family travel times of the year, just around the corner, Airbnb is revealing new data on the rise of family travel and where and how families are traveling this holiday season.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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P3 Custom Booking Engine increases direct bookings for Herbert Park Hotel & Park Residence

eHotelier

P3 Hotel Software, a leading innovator in hotel booking solutions, has announced that Herbert Park Hotel and Park Residence, a renowned four-star boutique in the heart of Dublin, has achieved significant boosts in revenue and direct bookings by implementing P3's Custom Booking Engine.

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The Cake Picnic Criss-Crossing the Nation Arrives in New York

EATER

"No Cake, No Entry" is the rule at Elisa Sunga’s Cake Picnic parties

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Things That Go Bump in the Night for Restaurant Owners

Modern Restaurant Management

Things that go bump in the night for restaurant owners look a lot different than for the average Joe and Jane. Instead of monsters under the bed and ghosts lurking in the shadows, it’s catastrophic storms, cost of materials and civil unrest. Ahead of Halloween and spooky season, Society Insurance explores some of the scary factors, some more rare and some more common, that can affect premium rates. 1.

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The Birth of the Cannoli Bar

EATER

Cannoli Bars are the invention of Peter Ariola Jr.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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The Travel Rate Debate: Selecting Dynamic vs. Fixed Hotel Pricing

Revenue Hub

There are certain questions to which the correct answer is almost always “both”. Wine or beer? Telecaster or Les Paul? Fixed or dynamic hotel rates? NB: This is an article from CWT Subscribe to our weekly newsletter and stay up to date With the hotel sourcing season well underway, many corporate travel and procurement teams are likely trying to figure out which hotel pricing model makes the most sense for their programs.

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AC Hotel and Residence Inn by Marriott Reston To Make January 2025 Debut in Virginia

Hospitality Net

The AC Hotel and Residence Inn by Marriott Reston (1975 Opportunity Way, Reston, VA 20190) located in the next phase of Reston Town Center, the dynamic and thriving mixed-use development in Northern Virginia, is set to open its doors in January 2025.

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Hotel Digital Marketing Tips to Prepare for 2024-25 Ski Season

Revenue Hub

The 2024-25 ski season is approaching, and with a weaker La Niña pattern expected, ski resorts and hotels near the slopes are in for an unpredictable winter. NB: This is an article from gcommerce Subscribe to our weekly newsletter and stay up to date Cooler, wetter conditions up north and warmer, drier weather down south will mean varying snow levels.

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Arch Amenities Group Appoints Caitlin McKenna as Chief Executive Officer

Hospitality Net

ROCKVILLE, Maryland (Oct. 30, 2024) – Arch Amenities Group, a full-service, global provider of wellness, amenity management and meeting services for commercial and residential properties, hotels, private clubs and pools, today announced the appointment of wellness and hospitality veteran Caitlin McKenna as chief executive officer.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Hotel Social Media Ideas For Effective Marketing

Revenue Hub

When a hotel chooses the right social media ideas, its posts can forge relationships with followers, gain new audience members, and boost direct bookings. NB: This is an article from Travelboom Marketing Subscribe to our weekly newsletter and stay up to date Social media marketing for hotels has evolved rapidly, and Facebook, Instagram, X, and TikTok each offer opportunities to reach target markets.

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Resorts on the rise: IHG accelerates luxury growth in Thailand

Hospitality Net

The growth of IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, continues at pace in Thailand with its latest signing adding to an increasingly-impressive portfolio of luxury resorts.

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Sonesta executes 30 franchise agreements in Q3

Hotel Business

Sonesta International Hotels Corporation executed 30 new franchise agreements during the third quarter of 2024, representing growth at seven of the company’s 13 brands. “With 30 franchise agreements executed in Q3, Sonesta continues to expand across key markets and strengthen relationships with both existing and new ownership groups,” said Keith Pierce, EVP/president, franchise and development, Sonesta.

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Inside the Success of McClinton Heil: BLLA’s 2024 Best Boutique Hotel General Manager

Hospitality Net

In the competitive realm of boutique hospitality, Halcyon Hotel Cherry Creek stands out as a beacon of guest satisfaction and financial performance. Located in the vibrant Cherry Creek neighborhood of Denver, Halcyon features over 150 elegantly designed guest rooms and suites, each thoughtfully curated to blend comfort with luxury.

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.