Tue.Oct 29, 2024

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How to keep even the most challenging customers happy

eHotelier

Lets explore the implications of emotional intelligence in the customer journey and look at tips for improving the customer experience by improving EI in staff and management.

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Social Marketing: Insights from Meta’s Restaurant Summit

Modern Restaurant Management

On October 1st in Chicago, Meta’s Restaurant Summit brought together more than 100 marketers from some of the most recognizable franchises in the industry for a buffet of diverse programming, discussion, and exploration into the world of restaurants. The day served up a multi-course menu of timely topics designed to empower restaurant marketers, including tapping into industry trends, deploying strong loyalty app campaigns, boosting ad performance with AI-powered tools, and the importance

Marketing 164
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Mercure Hotels launches 1,000-hours of local flavours

eHotelier

Mercure Hotels is inviting the world to embark on a unique culinary journey with its new concept, 1000-Hours of Local Flavours. In recognition of the brand’s recent milestone of 1,000 addresses worldwide, select Mercure hotels will offer a distinct dish or beverage for 1,000 hours (42 days).

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Destinations International Releases Industry Brief on Workforce Diversification and Retention in the Travel Industry

Hospitality Net

Destinations International (DI), the world’s leading association representing destination organizations and convention and visitors bureaus (CVBs), today issued an industry brief, “Addressing Workforce Diversification and Retention in the Travel Industry.” The brief highlights the importance of diverse talent attraction and succession planning in the industry and outlines commitments to accelerate progress.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Government action needed to boost vital £32bn visitor economy

eHotelier

Strong industry-Government partnerships are key to ensuring the UK's visitor economy continues to thrive, according to a new report by the British Chambers of Commerce (BCC) in partnership with IHG Hotels & Resorts.

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More Trending

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P3 Custom Booking Engine increases direct bookings for Herbert Park Hotel & Park Residence

eHotelier

P3 Hotel Software, a leading innovator in hotel booking solutions, has announced that Herbert Park Hotel and Park Residence, a renowned four-star boutique in the heart of Dublin, has achieved significant boosts in revenue and direct bookings by implementing P3's Custom Booking Engine.

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The Best Mushroom Recipes, According to Eater Staff

EATER

Rebecca Marx Make risotto, soup, pasta, and even bloody marys using your favorite mushrooms Fall is the best time of year to go hunting for mushrooms which also means it’s the best time of year to cook mushrooms. The versatility of these meaty fungi cannot be understated: You can throw mushrooms into a soup, roast them on a sheet pan, add them to pasta, spear them into skewers — the options are endless.

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The Hotels Network and Cloudbeds partner to enhance direct channel bookings for hoteliers

eHotelier

The Hotels Network (THN), a full-stack growth platform for hotels worldwide, and Cloudbeds, the premier hospitality management software platform, have entered a strategic partnership designed to help hoteliers optimize their direct channel strategies.

Book 130
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Sonesta executes 30 franchise agreements in Q3

Hotel Business

Sonesta International Hotels Corporation executed 30 new franchise agreements during the third quarter of 2024, representing growth at seven of the company’s 13 brands. “With 30 franchise agreements executed in Q3, Sonesta continues to expand across key markets and strengthen relationships with both existing and new ownership groups,” said Keith Pierce, EVP/president, franchise and development, Sonesta.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Abe Liao appointed Managing Director at The Watergate Hotel

eHotelier

Abe Liao, an esteemed leader in the luxury and lifestyle hospitality industry, has been appointed Managing Director at the famed Watergate Hotel.

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Going big and going far: Family travel trends for Thanksgiving and the holidays

Hospitality Net

Airbnb can give families more: more space, more value, and more quality time together. With Thanksgiving, one of the busiest family travel times of the year, just around the corner, Airbnb is revealing new data on the rise of family travel and where and how families are traveling this holiday season.

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Lesya Batsuk promoted Group Finance Manager at Hotel Co. 51

eHotelier

Lesya Batsuk has been promoted to Group Finance Manager of Hotel Co 51, heading up the operator's Finance Department.

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From business users to system architects: How generative AI will change the way you work

SAS

Generative AI (GenAI) is here to stay – there’s no question about it. A recent SAS survey of 1,600 organizations found that 54% have begun implementing It, and 86% plan to invest in it within the next financial year. As organizations integrate AI into their workflows, a critical question arises: [.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Quest South Brisbane listed for sale

eHotelier

Quest South Brisbane has hit the market, offering a rare opportunity to secure a fully-leased hotel investment.

Marketing 130
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AC Hotel and Residence Inn by Marriott Reston To Make January 2025 Debut in Virginia

Hospitality Net

The AC Hotel and Residence Inn by Marriott Reston (1975 Opportunity Way, Reston, VA 20190) located in the next phase of Reston Town Center, the dynamic and thriving mixed-use development in Northern Virginia, is set to open its doors in January 2025.

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I’m Baby Wants to Bring Dyke Drag to Lesbian Bars Across the Country

EATER

With Dyke Drag, a monthly show at the New York lesbian bar Ginger's, I'm Baby is on a mission to bridge the gap between queer communities.

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Lighthouse’s AI game plan: Leveraging Google’s cutting-edge technology with internal expertise

Hospitality Net

Let’s start with defining what I mean by AI in this post. Since I’m an engineer, I will focus on clear definitions. I am going to talk not only about the brand new Generative AI, but about a broader range of technologies that are used to enable computers to simulate human intelligence and problem-solving capabilities.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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My Go-To Japanese Chef’s Knife Is Only $30 Right Now

EATER

Francky Knapp/Jordan Moss Imarku’s blade is the best 8-inches of steel I ever bought. My knife collection used to make me feel like a magpie. My old Bakelite paring knife? Cool, but more of a collector’s item. The chef’s knives from Target that I’ve had since college? Begging to be put out to pasture. I explained all of this to a friend who is a much better cook than me, and his advice was simple: If you don’t want to spend more than $50 on a great chef’s knife, either cross your fingers for a b

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De Vere Horsley Estate completes million-pound refurbishment

Hospitality Net

De Vere Horsley Estate, located in East Horsley, Surrey, has today completed a £1.3million refurbishment to its reception, restaurant and 51 of its bedrooms located in Horsley Place, a distinctive contemporary hotel which sits alongside the historic mansion house, Horsley Towers in over 75 acres of grounds.

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Hotel Digital Marketing Tips to Prepare for 2024-25 Ski Season

Revenue Hub

The 2024-25 ski season is approaching, and with a weaker La Niña pattern expected, ski resorts and hotels near the slopes are in for an unpredictable winter. NB: This is an article from gcommerce Subscribe to our weekly newsletter and stay up to date Cooler, wetter conditions up north and warmer, drier weather down south will mean varying snow levels.

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Dallas Leads Nation’s Hotel Boom: Nearly 200 Projects Set to Transform Texas Hospitality Landscape

Hospitality Net

According to the Q3 2024 U.S. Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), at the close of the quarter, the five markets with the largest hotel construction pipelines are led by Dallas with a record-high of 194 projects and 22,803 rooms, followed by Atlanta with a record-high 166 projects accounting for 19,174 rooms, Nashville with a record-high 130 projects and 16,966 rooms, Phoenix with 123 projects/15,999 rooms, and Austin with a record-high 119 projects accounting

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.

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The Ambitious Agenda of Netflix’s ‘Culinary Class Wars’

EATER

Netflix The Korean cooking competition doesn’t prioritize American audiences. And that’s what makes it great. In food competition shows, there’s always some degree of conflict or drama over the question of objectivity. Was a contestant’s dish treated fairly? Were teams split evenly for group challenges? Did the celebrity judges actually have the talent, technique, and sufficient awareness of the culinary traditions that inform the globally influenced dishes landing in front of them?

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Booking.com Launches the Next Phase of its Sustainability Program for Accommodation Partners

Hospitality Net

Booking.com, one of the world’s leading digital travel platforms, has announced the latest evolution of the partner-focused facet of its sustainability program, putting the needs of accommodations front and center by testing an improved pathway to third-party certification.

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Hotel Social Media Ideas For Effective Marketing

Revenue Hub

When a hotel chooses the right social media ideas, its posts can forge relationships with followers, gain new audience members, and boost direct bookings. NB: This is an article from Travelboom Marketing Subscribe to our weekly newsletter and stay up to date Social media marketing for hotels has evolved rapidly, and Facebook, Instagram, X, and TikTok each offer opportunities to reach target markets.

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SertifiPay Offers Flexible, All-In-One Options for Hospitality Sales Teams to Maximize Revenue

Hospitality Net

Sertifi, developer of the hospitality-tailored and proprietary payment processor, SertifiPay, is proud to offer an all-in-one payment solution to hospitality sales teams. SertifiPay helps thousands of businesses around the globe generate event revenue 90% faster – all while optimizing costs – by offering secure, flexible payment methods.

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How to Navigate Revenue and Expense Management: Competitive Insights for Financial Success

Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global

In the fast-paced world of corporate finance, staying ahead of the curve is crucial for sustainable growth and profitability. This exclusive webinar with leading expert Hilary Akhaabi, PhD, will teach you practical ways to navigate complex financial landscapes and enhance your company's revenue management capabilities. Whether you're aiming to refine your financial strategies or seeking innovative solutions to drive performance, this new session is for you!