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On October 1st in Chicago, Meta’s Restaurant Summit brought together more than 100 marketers from some of the most recognizable franchises in the industry for a buffet of diverse programming, discussion, and exploration into the world of restaurants. The day served up a multi-course menu of timely topics designed to empower restaurant marketers, including tapping into industry trends, deploying strong loyalty app campaigns, boosting ad performance with AI-powered tools, and the importance
Lets explore the implications of emotional intelligence in the customer journey and look at tips for improving the customer experience by improving EI in staff and management.
There are certain questions to which the correct answer is almost always “both”. Wine or beer? Telecaster or Les Paul? Fixed or dynamic hotel rates? NB: This is an article from CWT Subscribe to our weekly newsletter and stay up to date With the hotel sourcing season well underway, many corporate travel and procurement teams are likely trying to figure out which hotel pricing model makes the most sense for their programs.
Destinations International (DI), the world’s leading association representing destination organizations and convention and visitors bureaus (CVBs), today issued an industry brief, “Addressing Workforce Diversification and Retention in the Travel Industry.” The brief highlights the importance of diverse talent attraction and succession planning in the industry and outlines commitments to accelerate progress.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
The 2024-25 ski season is approaching, and with a weaker La Niña pattern expected, ski resorts and hotels near the slopes are in for an unpredictable winter. NB: This is an article from gcommerce Subscribe to our weekly newsletter and stay up to date Cooler, wetter conditions up north and warmer, drier weather down south will mean varying snow levels.
The Hotels Network (THN), a full-stack growth platform for hotels worldwide, and Cloudbeds, the premier hospitality management software platform, have entered a strategic partnership designed to help hoteliers optimize their direct channel strategies.
Things that go bump in the night for restaurant owners look a lot different than for the average Joe and Jane. Instead of monsters under the bed and ghosts lurking in the shadows, it’s catastrophic storms, cost of materials and civil unrest. Ahead of Halloween and spooky season, Society Insurance explores some of the scary factors, some more rare and some more common, that can affect premium rates. 1.
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Things that go bump in the night for restaurant owners look a lot different than for the average Joe and Jane. Instead of monsters under the bed and ghosts lurking in the shadows, it’s catastrophic storms, cost of materials and civil unrest. Ahead of Halloween and spooky season, Society Insurance explores some of the scary factors, some more rare and some more common, that can affect premium rates. 1.
Sonesta International Hotels Corporation executed 30 new franchise agreements during the third quarter of 2024, representing growth at seven of the company’s 13 brands. “With 30 franchise agreements executed in Q3, Sonesta continues to expand across key markets and strengthen relationships with both existing and new ownership groups,” said Keith Pierce, EVP/president, franchise and development, Sonesta.
In the hotel industry, guest and employee experiences go hand in hand. It’s the property-level team members who are charged with making the guests feel at home and acting as concierges to provide a quality stay. And it’s up to the managers on and off property to create a positive working environment for their employees to keep them happy and in-house.
The 2024 Boutique Hotel Owners Conference, hosted by the Boutique & Luxury Lodging Association (BLLA), concluded its annual event with powerful insights into the evolving landscape of boutique hospitality. Held under the unifying theme of The Mycelium Network*, the conference emphasized the importance of connectivity—between hoteliers, guests, and communities—and addressed the pressing challenges facing boutique hotel owners today.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
First established in 2005, the luxury paradise of Batu Karang Lembongan Resort & Spa is a tropical haven just 30 minutes off Bali’s east coast. Nusa Lembongan is renowned for its natural beauty, including world-class surf breaks like Playgrounds, Lacerations, and Shipwrecks, along with snorkelling and scuba diving in crystal-clear waters.
What is communication in the hospitality industry? Communication in the hospitality industry is the way information, ideas, and feedback are exchanged across departments to facilitate smooth operations. It can be non-verbal, verbal, or written communication, each playing a key role in contributing to creating a remarkable guest experience.
SAN ANTONIO—The Hospitality Show, taking place this week at the Henry B. González Convention Center in San Antonio, Texas, began with AHLA’s annual GM Summit, recognizing top achievements of general managers who are the backbone of the industry. Setting the tone for a theme of streamlining operational efficiency and driving profitability for the entire hospitality industry, the program continued with the panel “Navigating the Dynamics of Ownership and Management,” moderated by Chirag Shah, Exec
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Mercure Hotels is inviting the world to embark on a unique culinary journey with its new concept, 1000-Hours of Local Flavours. In recognition of the brand’s recent milestone of 1,000 addresses worldwide, select Mercure hotels will offer a distinct dish or beverage for 1,000 hours (42 days).
Whitbread recently completed a sale and leaseback of two Premier Inn hotels in Westminster and Oxford. This deal, a 30-year lease with five-year Consumer Price Index (CPI) reviews, netted £56m at an initial yield of 4.25%. As Whitbread pursues a goal of 125,000 rooms across the UK and Ireland, it plans to increase its current UK room offerings to 98,000 by 2030.
Newest Luxury Address: The View Agadir Blending the enchantment of the season with the allure of the destination, the property offers a refreshing alternative to winter getaways. Guests of all ages will be immersed in culinary excellence, exceptional entertainment, and blissful relaxation amidst Moroccan hospitality. This festive season, The View Agadir shines as the premier destination for an unforgettable escape.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Strong industry-Government partnerships are key to ensuring the UK's visitor economy continues to thrive, according to a new report by the British Chambers of Commerce (BCC) in partnership with IHG Hotels & Resorts.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
P3 Hotel Software, a leading innovator in hotel booking solutions, has announced that Herbert Park Hotel and Park Residence, a renowned four-star boutique in the heart of Dublin, has achieved significant boosts in revenue and direct bookings by implementing P3's Custom Booking Engine.
Alliants, a leading provider of cutting-edge guest experience technology solutions for the hospitality industry, is thrilled to announce a strategic partnership with Les Clefs d’Or International, the esteemed global association of professional hotel concierges. This partnership heralds the recent launch of an insightful new documentary series, “Masters of Hospitality”, dedicated to shining a light on the critical importance of the concierge role in elevating guest experiences and redefining serv
Jared Schlosser , EVP, hotel lending/head, CPACE, Peachtree Group , joins Gregg Wallis , senior editor, Hotel Business , to talk about the company’s $1 billion in CRE originations this year and what interest rate cuts mean for the industry. The post HB on the Scene: Peachtree’s Schlosser on $1B in CRE originations appeared first on hotelbusiness.com.
In today’s digital landscape, technology companies face a growing challenge: building business using traditional outreach methods is getting harder. Prospects rarely answer calls, open emails, or click ads. Schedule a demo? Good luck.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
In a webinar sponsored by Checkmate, three experts look at how catering is increasing sales, trending upwards in its category and building its own business.
Guests today seek more than a place to sleep—they crave a memorable, one-of-a-kind experience. From boutique hotels to major chains, the demand for guest-centered stays is on the rise. Here’s How to Turn Your Hotel into a ‘Super Stay’ That Guests Can’t Resist: 7 Expert Tips 1) Create a Seamless Booking Experience A smooth booking experience is essential for making a strong first impression and reducing booking abandonment.
Airbnb can give families more: more space, more value, and more quality time together. With Thanksgiving, one of the busiest family travel times of the year, just around the corner, Airbnb is revealing new data on the rise of family travel and where and how families are traveling this holiday season.
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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