Mon.May 20, 2024

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Mastering summer upselling: a comprehensive guide for hoteliers

eHotelier

With travelers from every corner of the globe eager to explore new destinations and create lasting summertime memories, hoteliers have a unique opportunity to boost revenue, enhance guest satisfaction, and craft unforgettable experiences through strategic upselling. During this season, demand for accommodations escalates, providing hoteliers with the perfect window to implement creative upselling strategies.

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Meet the latest innovations in hospitality tech

Hospitality Magazine

There’s no question technology plays an integral role in the success of a hospitality business. From tailoring rosters and integrating POS with bespoke food delivery platforms to compliance management and everything in between, there is a lot to think about. But it’s important operators make the time to research the market and invest in platforms that make life easier — running a venue is stressful as it is, so why not streamline where you can?

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Red Lobster’s Demise Was Never About the Endless Shrimp

EATER

The shrimp are a symptom, not the root cause Blame private equity and a decade of mismanagement instead On May 20, after weeks of speculation and dozens of shuttered restaurants across the country, Red Lobster announced that it would file for Chapter 11 bankruptcy in an effort to save the flailing chain. As it closed locations, auctioned off its fryers and ovens , and faced an increasingly uncertain future, one popular theory quickly emerged: Red Lobster’s demise surely must be the result of all

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Kylie Kwong closes Lucky Kwong and exits restaurant business

Hospitality Magazine

Chef and restaurateur Kylie Kwong has confirmed she will exit the restaurant business after 24 years with the closure of Lucky Kwong in June. The acclaimed culinary talent opened the South Eveleigh eatery in 2021 after closing Billy Kwong back in 2019, which she opened back in 2000 with the late Bill Granger. Kwong took to Instagram to announce the shock news, which has triggered an outpouring of support from her peers. “It has certainly been a colourful and life-changing few decades,̶

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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The Ritz-Carlton Maldives, Fari Islands introduces transformative series of guest retreats in a ‘Summer of Renewal’

eHotelier

Those seeking a peaceful alternative to the bustle of Europe this Summer should have the Maldives firmly in their sights, and The Ritz-Carlton Maldives, Fari Islands introduces an unmissable choice of transformative retreats for the season! In a ‘Summer of Renewal’ the coveted Indian Ocean resort has collaborated with talented masters in wellness, food and adventure, to curate a stellar line-up of experiences and restorative encounters for its guests.

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Guy Grossi reopens Arlechin bar in Melbourne

Hospitality Magazine

Melbourne restaurateur Guy Grossi is bringing late-night bar Arlechin back to life. The 40-seater is set to relaunch this Friday in the CBD with former Lakehouse Daylesford talent Russell Branford as bar venue manager. Branford has worked closely with the Grossi family to revive Arlechin’s offering, which now has an Italian riff across the food and drink menus.

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The Gambaro Group to open Black Hide at The Star Brisbane

Hospitality Magazine

The Gambaro Group has announced it’ll join the line-up of hospitality venues set to open at The Star Brisbane with Black Hide Steak & Seafood By Gambaro. The 240-seat restaurant will be located on The Terrace and will be the largest venue in that space. The restaurant will be an expansion of The Gambaro’s Group Black Hide by Gambaro located at the Treasury Brisbane which will remain open until the new site launches.

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Joshua Torai appointed Managing Director at Hawks Cay Resort

eHotelier

Hawks Cay Resort, the largest destination resort in the Florida Keys, announces the appointment of Joshua Torai as its new Managing Director. Joshua, often referred to as JT, brings a distinguished background from the global luxury hospitality industry to his new role at Hawks Cay Resort.JT's professional journey in the hospitality industry reflects a profound passion for people and an unwavering commitment to excellence.

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Milpa Collective and WXT Group launch Cancun Boat Club

Hospitality Magazine

Late-night 80s-inspired margarita bar and Mexican diner Cancun Boat Club opens today in Sydney as part of the Quay Quarter Lanes precinct in Circular Quay. It’s the first venue from the team-up of hospitality groups Milpa Collective (Bar Lucia, Santa Catarina, Calita, Carbon, Taqiza) and The WXT Group (Wings and Tins, La Farmacia, Mrs Palmer Sandwich).

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Anika Fischer joined DiamondRock Hospitality Company as Senior Vice President and General Counsel

eHotelier

Anika Fischer will join the Company as Senior Vice President and General Counsel on June 3, 2024. Ms. Fischer, age 35, will report directly to Jeffrey J. Donnelly, the Company's Chief Executive Officer, and will assume legal responsibilities from William J. Tennis, the Company's Executive Vice President and General Counsel, who previously announced his retirement effective as of June 30, 2024.

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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The Latest Restaurant Technology Trends: What’s Working and What Isn’t

Horizon Hospitality

Restaurant technology development has taken off at an unprecedented pace in the last five years. Technology companies touted everything from flashy robots to sophisticated operating systems as “the next big thing” in restaurants. However, rapid development also means growing pains. Which of these restaurant technology trends are living up to expectations, and which trends simply are not working?

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Centara Grand Hotel Osaka commemorates 1st anniversary

eHotelier

Centara Hotels & Resorts, Thailand's leading hotel operator, is proud to celebrate the inaugural anniversary of its debut property in Japan, Centara Grand Hotel Osaka. Guests are cordially invited to immerse themselves in the essence of sophistication and warm hospitality, as they indulge in a curated offering of privileges, including exclusive rates, sumptuous breakfasts, generous hotel credits, and more.

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What’s the Best Quick Lasagna Hack, According to the ‘Garfield’ Cookbook?

EATER

Lille Allen We tested three recipes from Garfield. Recipes with Cattitude! to find out Garfield famously loves lasagna — so much so that Garfield. Recipes with Cattitude! , a 2013 Gooseberry Patch cookbook devotes a chapter to recipes for just lasagna, pasta, and pizza. Looking past the fact that cats don’t really eat lasagna, this is the thing that’s never added up: Lasagna is also famously a lot of work — I would know, since I recently put myself through the paces testing internet-famous lasag

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Hilton Prague named as one of Europe’s best meeting hotels by Cvent

eHotelier

Hilton Prague announced it was named the second Top Meeting Hotel in Europe by Cvent, the industry-leading provider of meetings, events, and hospitality technology, in its list of the Top 50 Meeting Hotels in Europe. The globally recognized Cvent Top Meeting Hotels lists spotlight properties that attract significant MICE business. Rankings are determined based on sourcing activity through the Cvent Supplier Network, one of the world’s largest venue-sourcing platforms.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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4 Steps for Improving Meetings & Events Revenue Performance

Revfine

Revenue leaders across the globe devote a considerable amount of their efforts to driving room revenue performance. It’s an understandable decision, given that rooms are the obvious staple of any hotel operation and there are only so many hours in a day. 4 Steps for Improving Meetings & Events Revenue Performance With meetings and events The post 4 Steps for Improving Meetings & Events Revenue Performance appeared first on Revfine.com.

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Spark by Hilton Set to Make European Debut in the UK

Hospitality Net

Spark by Hilton London Romford set to open in the coming weeks.

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FastCasual seeking nominations for 2024 Perfect Pitch

Fast Casual

Nominations close June 30.

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Drive More Bookings: Innovative Strategies for Hotel Landing Pages

Hospitality Net

For the past 25 years, it has become evident that most hotels fail to adequately capitalize on opportunities presented by seasonal holidays and event business drivers. The lack of optimization of these revenue opportunities is due in part to two factors: (1) the DOSM simply doesn’t have enough time and resources to organize marketing materials, and (2) the hotel’s website lacks the ability to create marketing landing pages ‘on the fly,’ which rings especially true for branded properties.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Veteran hospitality marketing firm screen pilot expands into the United Kingdom

Hotel Owner

Hospitality consulting firm Screen Pilot has made a strategic expansion into the United Kingdom. The Denver-based agency’s premier partner in the region is Marine & Lawn Hotels & Resorts, which operates properties across Ireland and Scotland, including Rusacks St. Andrews, Slieve Donard, Marine Troon, Marine North Berwick and Dornoch Station.

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IHOP, Potbelly, vPromos execs talk loyalty programs at Restaurant Franchising & Innovation Summit

Fast Casual

Restaurant leaders from IHOP, Potbelly, The European Pizza Company and vPromos spoke about what makes their loyalty programs tick at the Restaurant Franchising and Innovation Summit.

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Coastal Maine Resort Leverages Visa Programs to Gear Up for Busy Season

Lodging Magazine

With summer fast approaching, many traditional hotels have started gearing up for an expected increase in both occupancy and activities at their properties. But for seasonal resorts like The Inn at Diamond Cove, such efforts have been in place for months and are essential to ensure a successful summer. The hotel—which is located off the coast of Maine on Great Diamond Island in Casco Bay and can only be reached by ferry or boat from […] The post Coastal Maine Resort Leverages Visa Programs

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HFTP Announces 2024 Inductees to the Hospitality Technology Hall of Fame: Floor Bleeker and Terence Ronson; Honored at HITEC 2024 Next Month

Hospitality Net

Hospitality Financial and Technology Professionals (HFTP®) is pleased to announce two champions of hospitality technology, Floor Bleeker and Terence Ronson, as the 2024 HFTP International Hospitality Technology Hall of Fame inductees, both recognized for their service in innovating hospitality in the EMEA and APAC regions respectively. Bleeker is Accor Group’s chief technology officer, leading and providing oversight of technology strategy for all of the group’s hospitality businesses around the

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Tipping Divide Is Not Too Wide

Modern Restaurant Management

Tipped restaurant workers are not too worried that more businesses outside the industry asking for tips will negatively impact their own tips — 64 percent say it has had no impact, while percent say it’s even helping, according to a new report from SpotOn of restaurant workers on expectations, generational trends and payment options. The report, Beyond Gratuity: Perspectives of Restaurant Staff on Tipping Practices, reveals that two-thirds of workers report their tips have stayed the

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Home2 Suites by Hilton Poughkeepsie debuts

Hotel Business

Home2 Suites by Hilton Poughkeepsie, managed by Brandt Hospitality Group , has opened in Poughkeepsie, NY. The property is located near Marist College and Culinary Institute of America in Dutchess County. The world’s longest elevated pedestrian bridge—The Walkway Over the Hudson—is about five miles away. The hotel features 111 extended-stay suites equipped with kitchen amenities such as a microwave, refrigerator, sink and dishwasher.

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Elevating the People Behind Your Revenue

Lodging Magazine

Revenue optimization has long been a property-defining role for hotel organizations, yet revenue professionals can often feel distant from the hotels they work with. Recognizing and elevating the people behind a hotel’s revenue performance is as vital as it is challenging. Only when revenue professionals feel a strong connection to the success of their hotel or organization can they realize their full potential.

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Red Roof Plus Palm Coast sells

Hotel Business

DSH Hotel Advisors , a national hotel brokerage and advisory firm headquartered in Tampa, arranged the sale of the 78-room Red Roof Plus Palm Coast for an undisclosed price and closed in 34 days. Dennis S. Hopper, managing principal of the firm; Randy B. Taylor, SVP, investments; Dylan N. Amin, VP, investments; and Sam Patel, investment associate, represented the seller, SVM Palm Coast LLC, and the buyer, RRPC LLC.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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IHG Signs Three Staybridge Suites in Europe

Lodging Magazine

IHG Hotels & Resorts announced its growth in the European upscale extended-stay segment with the signing of Staybridge Suites Budapest – Parkside, Hungary; Staybridge Suites Antwerp, Belgium; and Staybridge Suites Belfast, Northern Ireland. The agreements demonstrate the popularity of the extended-stay segment amongst owners and guests. These recent additions to the Staybridge Suites portfolio will demonstrate residential-style living, giving guests everything they need to live, work, and re

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Adam Patenaude named Dreamscape Hospitality president

Hotel Business

Dreamscape Hospitality has appointed Adam Patenaude as its new president. He previously served as SVP, operations at Aimbridge Hospitality. In his new role, Patenaude will leverage his industry knowledge to shape the company’s trajectory as a hotel operator, driving strategic and profitable initiatives for the brand’s portfolio of properties in markets across the U.S., the company reports.

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Bentley Legacy Holdings Acquires The Raphael Hotel, Autograph Collection

Lodging Magazine

KANSAS CITY, Missouri—Bentley Legacy Holdings (BLH), through its partnership with Pendant Capital, has expanded its portfolio of boutique hotel assets with the acquisition of The Raphael Hotel, Autograph Collection, a historic Kansas City landmark blending classic with contemporary elements. Bentley Legacy Group (the management arm of BLH) has assumed management of the hotel.

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Hilton Pensacola Beach undergoes $11M in renovations

Hotel Business

Hilton Pensacola Beach, a beachfront property operated by Innisfree Hotels, has completely refreshed its common areas with $11 million in renovations to the lobby, front desk, restaurants, bars and more. Among the upgrades: Front desk: A visually captivating 6×20-ft. backlit LED screen immerses guests in a vibrant display of color and motion Lobby: Brand-new floors and a wood-slat design feature add warmth and sophistication.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a