Fri.May 24, 2024

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Three Strategies to Increase Customer Retention

Modern Restaurant Management

How can you keep customers returning to your restaurant when so many choices exist? This is one of the most prominent questions that restaurant owners face today. With so many options, staying fresh and agile is important. This stresses the need for customer retention programs. Today, customers find restaurant brands through influencers, social media, review sites, and multiple channels.

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Radisson Hotel Group welcomes the Radisson brand to Oman with the opening of Radisson Hotel Muscat Panorama

Hospitality Net

Radisson Hotel Group is thrilled to announce the opening of Radisson Hotel Muscat Panorama, a stunning new addition in the vibrant heart of Muscat. This inaugural Radisson-branded hotel in Oman features 165 elegantly appointed rooms and suites, offering an elevated experience for business and leisure travelers.

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Driving Traffic to Your Online Ordering

Modern Restaurant Management

Learn eight techniques to encourage more online ordering in this episode of the Making Dough Restaurant Show – by Hengam Stanfield. Among the suggestions are receipt promotions, website optimization, branded packaging, and more.

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10 Food-Filled Beach Reads for Your Summer Vacation

EATER

Photo illustration by Lille Allen Casey McQuiston’s newest romance, a polyamorous romp through the mixology world, a pastry-filled Parisian memoir, and more have us excited for summer reading We look forward to reading near a body of water all year, and this season’s food-themed releases don’t disappoint. Many of them are transportive, so whether you bring them on vacation or read them at home imagining a vacation, they’ll hopefully offer that needed bit of summer escapism.

Book 109
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Motel 6: Most U.S. Travelers Enjoy Driving to Summer Destinations

Lodging Magazine

DALLAS, Texas—New data from Motel 6 and Studio 6 reveals that nearly eight in 10 U.S. travelers who will drive to their summer travel destination said that driving makes the experience more enjoyable (77 percent). The study, which surveyed 2,000 U.S. travelers with summer leisure plans, also found that travelers agree there is a distinction between a “trip” and a “vacation” (80 percent).

Magazine 105

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Pullman to Open First Hotel In East Africa Nairobi Upper Hill in Kenya Launches in June

Hospitality Net

The first-ever Pullman in East Africa is set to revolutionise the premium hospitality sector in Kenya with contemporary design and transformative spaces.

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The Strategic Impact of Revenue Management Technology in Dining

Revenue Hub

Whether it’s a Friday evening flight, a hotel during the holidays, or a taxi ride in a downpour, we have all been burned by higher-than-normal prices due to excess demand. Raising costs when businesses are busiest is the norm across the travel industry, for instance – but now, consumers are beginning to see these ‘surge prices’ in more sectors.

Pricing 100
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Taking the “Swift Lift” Overseas

Hospitality Net

This summer, millions of Americans will travel to Europe, many to visit historical cities and one-of-a-kind beaches like Sitges, Biarritz, Tropea and Mykonos. But in Europe this year there is another one-of-a-kind attraction drawing travelers from the States in record numbers—the European leg of Taylor Swift’s “Eras” tour.

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Hotel Front Desk Upselling: How to Nail and Scale Your Strategy

Revenue Hub

While many hoteliers are aware of the benefits of hotel front desk upselling, they hardly leverage it to its full potential. It’s not surprising as there are numerous aspects to get right so that it’s worth the effort. Apart from having a comprehensive knowledge of all your hotel offerings, you (and your front desk team) need to know the basics of human psychology and upsell techniques to close upselling deals successfully.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Designing a Recruitment Approach to Foster Disability Inclusion

Hospitality Net

Committed to making inclusion a reality, hotels across our network have designed their recruitment processes to meet the needs of people with disabilities – such as autism-inclusive initiatives at the Fairmont Tremblant and the Fairmont the Queen Elizabeth in Canada.

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Cambridge’s A&B Guest House celebrates YoY growth

Hotel Owner

A&B Guest House in Cambridge has experienced significant year-on-year growth, despite the hospitality sector still recovering from the effects of the pandemic. With the average occupancy rate for UK hotels over the past 12 months standing at 69%, A&B Guest House managed to achieve a consistent 89% occupancy rate. This achievement comes at a time when many businesses in the hospitality industry are struggling with economic pressures and uncertainty about the future.

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Three Hills Announces Latest Investment from €1 billion Fund in Leading Italian Amenities Player in the Luxury Hospitality Sector, La Bottega

Hospitality Net

Three Hills (the “Firm”) is delighted to announce a new partnership with leading luxury hospitality amenities supplier, La Bottega Group (“La Bottega” or “the Company”), which will see the Company receive c. €115 million of new funding through a combination of preferred capital and equity from the Firm. The investment plays to Three Hills’ existing expertise in the hospitality space, with investments including Sant Ambroeus and The Wilde.

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5 Reasons For Booking Engine Abandonment And How To Fix It

Revenue Hub

Booking engine abandonment is a critical issue that’s all too common in the hospitality industry. It can be a significant barrier to converting interested visitors into actual guests. 81.7% of potential travel bookings don’t reach completion. That’s over four in every five interested visitors leaving your site without making a reservation, which means lost opportunities and money.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Anantara Hotels & Resorts to Introduce Modern Luxury to Bali’s Seseh Beach

Hospitality Net

Global hotel owner and operator Minor Hotels is announcing the signing of an agreement to manage a new-build resort and branded residences on the Indonesian island of Bali. Opening in 2027, the Anantara Dragon Seseh Bali Resort will be the first luxury beachfront resort on Seseh Beach and the third Anantara Hotels & Resorts property in Bali.

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Screw It, Spoil Yourself at the Pool Snack Bar

EATER

Shutterstock Pool life is simple. Shouldn’t your pool snacks be too? When my husband and I were looking to join a community pool a few years ago, we only had a couple of requirements: a low-key and judgment-free vibe, members who were already friends, an adequate amount of adult swim time, and an old-school snack bar. You know the ones. More shacks than kitchens, these snack bars are keepsakes from my youth.

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Novotel Riyadh Sahafa opens its doors to guests in the heart of Saudi Arabia leading the way with inclusive excellence

Hospitality Net

The hotel is led by Accor’s first Saudi female hotel General Manager in Saudi Arabia, with 232 modern rooms and suites, state-of-the-art facilities, and nine meeting spaces.

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You Deserve to Have a Garfield Summer

EATER

Photo illustration by Lille Allen How to embody the spirit of the cartoon cat this season In what feels like a flash, the first half of the year is almost gone, and summer is rapidly approaching. With that comes a lot of things: warm temperatures, short sleeves, and this year, the arrival of The Garfield Movie , an animated celebration of the original grumpy cat.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Ernest N. Morial New Orleans Exhibition Hall Authority Takes Steps to Develop a Headquarters Hotel

Hospitality Net

The Ernest N. Morial New Orleans Exhibition Hall Authority (the Authority) has approved two resolutions critical to moving forward with the development of a 1,000-room headquarters hotel for the New Orleans Ernest N. Morial Convention Center (NOENMCC). In addition to accepting a formal letter of intent (LOI) with Omni Hotels & Resorts (Omni) to own and operate the headquarters hotel, today the Authority voted to approve a purchase and sale agreement for property at Convention Center Boulevard an

Events 97
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This Comically Easy, Orange-Infused Cocktail Attends Every Dinner Party I Do

EATER

Photo illustration by Jesse Sparks; see below for credits Whether I’m playing host or guest, this two-ingredient, batch cocktail turns any occasion into a celebration — without the unnecessary prep or cleanup I love throwing dinner parties — but after cooking all that food, I’m not inclined to spend an absurd amount of time making complex cocktails.

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Summer 2024: Insights and solutions to boost hotel performance

Hospitality Net

As the summer heat rises, so does the demand for unforgettable getaways. In our recent webinar, we discussed how all signs indicate that the hospitality industry is headed for an outstanding summer this year. Hotels are retaining their prime position as the top lodging choice, with a recent American Hotel & Lodging Association survey revealing that 3 out of 4 Americans plan to maintain or increase hotel stays.

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8 Ways to Increase Phone Bookings and Grow Direct Revenue

Revenue Hub

Even in today’s digital age, the voice channel remains powerful for hotel bookings. Our 2024 Hospitality Benchmark Report found that the voice channel maintains the highest average booking value of any channel, and outbound call campaigns can net properties an additional $1,717 per room each year on average. NB: This is an article from Revinate Subscribe to our weekly newsletter and stay up to date In today’s competitive market, your ability to effectively leverage your voice channel can be th

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Hotel Okura to add over 500 rooms in Thailand, including Chiang Mai, under expanded partnership with AWC

Hospitality Net

Hotel Okura Co., Ltd. announced today that it signed a multiple-property framework agreement on May 17 with Asset World Corporation (AWC), Thailand’s leading integrated lifestyle real estate group, to operate a new hotel being developed by AWC in Chiang Mai by 2028 and several (to be announced) Okura Group luxury hotels across Thailand by 2030, adding more than 500 rooms in the country.

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Do I Have to Invite My Best Friend’s Awful Partner to Dinner?

EATER

Illustration by Michael Hoeweler ; Collage by Lille Allen It’s time to keep calm and have a conversation Welcome to Rules of Consumption, a column where Eater staff writer Amy McCarthy answers any and all questions you have regarding dining etiquette. Have a conundrum? Email advice@eater.com for answers. Dear Amy, Every month, I host a group of friends for a potluck dinner party, something our group has been doing for several years now.

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Are you trapped by the similarity effect in your hiring decisions?

Hospitality Net

Have you ever preferred a candidate because of their similarity to you on various criteria? Did you grow up in the same village? Did they come from the same foreign country as you? Perhaps they also liked running or had four kids just like you? If you preferred and selected this candidate, then you were influenced by a bias called the similarity effect.

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NOLA convention center hotel plans move forward

Hotel Business

The Ernest N. Morial New Orleans Exhibition Hall Authority has approved two resolutions critical to moving forward with the development of a 1,000-room headquarters hotel for the New Orleans Ernest N. Morial Convention Center. In addition to accepting a formal letter of intent with Omni Hotels & Resorts to own and operate the headquarters hotel, the authority also voted to approve a purchase and sale agreement for property at Convention Center Boulevard and Andrew Higgins Boulevard.

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.