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In today's digital world, your hotel's website is often the first thing potential guests see. It's more than just a simple online brochure. It acts as your all-day, every-day salesperson, concierge, and booking agent. But here's the problem: many hotel websites don't do a good job of turning visitors into paying guests. This means missing out on potential income.
Competing with large hotel chains can feel overwhelming. They have big budgets and entire teams dedicated to marketing, making it tough to stand out. It might seem like your efforts are overshadowed. But being smaller gives you an edge. Guests appreciate the personal attention and unique experience you can provide—things larger hotels often struggle to deliver.
Through careful consideration of guest expectations, purposeful staff training, and smart technology integration, hotels can build genuine connections that turn first-time visitors into lifelong guests.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
The hospitality industry has advanced to a new level; thanks to Internet that has helped hoteliers market themselves through various online channels. Online marketing helps hotels in establishing a brand identity, reaching out to millions of travelers and marketing rooms on a global platform. While big brands and hotel chains have dedicated departments and sufficient budgets to handle their sales and marketing online, small hotels find it tough due to inadequate budget, less manpower and absence
Meli Hotels International, Spains leading hospitality group, reinforced its commitment to quality tourism at FITUR 2025, an International Trade Tourism Fair in Madrid, with a strategic expansion and repositioning plan that focuses on its premium and luxury segments. With EBITDA projected to surpass 525M in 2024, the company continues to consolidate its leadership and anticipates a pivotal year for tourism in 2025.
Only the top 2% of Expedia Group’s connectivity partners are Elite. Today we are excited to announce that STAAH has earned the status as Expedia Groups Elite Connectivity Partner for 2025. This recognition underscores our focus on building and maintaining a high-quality software connection that empowers you to serve guests better and grow your business on Expedia Groups travel Platform.
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Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
Only the top 2% of Expedia Group’s connectivity partners are Elite. Today we are excited to announce that STAAH has earned the status as Expedia Groups Elite Connectivity Partner for 2025. This recognition underscores our focus on building and maintaining a high-quality software connection that empowers you to serve guests better and grow your business on Expedia Groups travel Platform.
Shatterproof honored Amanda Hite , president, STR , a CoStar Group company, with the 2025 Shatterproof Hospitality Hero Award, while more than 70 hospitality companies raised $2.1 million during the event to advance Shatterproofs work, which focuses on improving the way the healthcare system addresses and treats substance use disorders. The event took place at the annual Americas Lodging Investment Summit (ALIS) in Los Angeles last month.
What are OTAs for hotels? OTAs (Online Travel Agencies) are third-party platforms where travelers can search, compare, and book accommodations. They provide hotels with a broad audience and a strong distribution channel without requiring large marketing budgets, though they do charge commissions.
Shatterproof, a national nonprofit organization and a leader in improving the way the healthcare system addresses and treats substance use disorders,honored
Aethos, Europes fastest-growing lifestyle hotel brand has acquired Yayem, an experiential members club and travel app for modern-day explorers. Members will have unparalleled access to design-led member spaces at Aethos destinations, a vibrant global community, and bespoke retreats around the world all powered by one Aethos mobile app. This strategic move aims to enhance the member experience through Yayems cutting-edge technical platform and Aethos network of hotels, clubs, and experiences.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
IHG Hotels & Resorts (IHG)is proud to announce the introduction of its first property in Hat Yai, the largest city in Songkhla in Thailand, together with Park Avenue Property Company Limited, a residential real estate developer in Hat Yai.
The Townhouse, a boutique hotel with a public bar and restaurant in the centre of Durham, has been brought to market for an asking price of 1.2m plus VAT. The hotel, which is said to be well-regarded in the area and receives good reviews, offers a stylish reception area, a bar and a 30-cover restaurant on the ground floor. The first floor benefits from a large, disused room which could be converted to either owners or managers accommodation if required.
Fusion Resort & Villas Da Nang has initiated a new 4-day, 3-night "Healing Retreat, a transformative package designed to nurture emotional and physical well-being.
Louisa Watson, the marketing director and sustainability lead at Wyboston Lakes Resort, has been named as the incoming chair of Beam, the UK trade association for the business events, accommodation, and meetings industry. Watson has taken over as incoming Beam chair from Julie Shorrock, managing director of HTS, while David Tremmil, managing director of Inloco Events and vice chair of UKEvents was named vice chair at the associations Gala dinner at The Grand Birmingham.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
The former Loch Earn Hotel, a large waterfront venue in Perthshire, is looking for new owners with an asking price of over 795,000. Located in the village of St Fillans, the former hotel currently comprises 38 bedrooms, but offers significant opportunities for development under new ownership, including planning permission to convert the building into 22 serviced apartments.
Pan Pacific London,the luxury hotel located 2-minutes from Liverpool Street Station and key London landmarks, has retained its coveted status as a Forbes Travel Guide Five-Star Awarded property for the fourth consecutive year.
Hospitality cloud platform Mews has expanded its partnership with Criterion Hospitality through a multi-year agreement. This will allow Criterion to continue to automate operations, optimise revenue management, and enhance the guest experience with Mews integrated Property Management System and Revenue Management System. Currently, eight Criterion Hospitality hotels, including Victory House Leicester Square, Assembly Covent Garden, and the Zedwell portfolio, run on Mews, with further expansion p
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Discover market disrupting leadership driving the kiosk service and support industry, equip your business with the critical armor for service success, and learn how proactive strategies assist reaching new heights in operational efficiency and customer satisfaction.
Upselling in hotels often gets a bad reputation, but when done thoughtfully, it’s a powerful way to enhance the guest experience while boosting revenue. It’s not about pushing unnecessary upgrades or add-ons; it’s about understanding guest preferences and offering tailored services that meet their needs. Upselling should feel like a helpful suggestion rather than a sales tactic.
Brand marketing in hotels is a slippery concept. Performance marketing? Thats clearGoogle Ads, metasearch campaigns, retargeting, cost-per-click strategies. Its a numbers game, a direct response approach where you invest a dollar and expect ten back. But brand marketing? Thats a whole different beast.
What is sustainable tourism? Sustainable tourism is an approach designed to minimise the environmental impact of hotels and other travel service providers, while supporting local communities and promoting long-term economic viability. While this sustainable tourism definition encompasses environmental, economic and cultural sustainability, the term is most often used to describe eco-conscious travel.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
In the wake of Google CEO Sundar Pichais recent assertion that their upcoming Gemini AI aims to become a universal AI agent useful in everyday life, hoteliers are asking a pivotal question: How can they prepare for personal AI agents that promise to transform the travel and hospitality landscape? Industry experts in Hospitality Nets World Panel foresee AI-driven agents that autonomously research, plan, and book tripspotentially changing the distribution game, altering the role of OTAs, and openi
Goodbye Delhi, for now. Girlahead was off to Uttarakhand, to Rishikesh, near the source of the Ganges. She hoped, rightly, to get introductions to Lord Shiva and other deities (she didnt anticipate she would be coming into contact that was almost too close for comfort with living four-legged creatures, below). But first, getting to Rishikesh. It was interesting departing from Delhis Indira Gandhi Airport.
Mandarin Oriental Hotel Group has announced that it will manage a new luxury hotel in Suzhou, China, scheduled to open in 2026. This property will complement the Groups growing portfolio in the Yangtze River Delta. Suzhou is historically and culturally one of Chinas most important ancient cities and a leading centre of tourism, culture, science, and education.
Four Seasons has announced that its two London hotels, Four Seasons Hotel London at Park Lane and Four Seasons Hotel London at Tower Bridge, have retained their five-star status in the latest Forbes Travel Guide. The Four Seasons Hotel London at Park Lane was the first Four Seasons hotel to open outside of Canada in 1970, and is celebrating its 55th anniversary.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Nobu Hospitality has announced the continued expansion of its global footprint in 2025 from the highly-anticipated Nobu Hotel Toronto, perched above the historic Pilkington Glass Factory, to the brands first foray into Italy, with Nobu Hotel Roma, set on the iconic Via Veneto. Other locations include Al Khobar and New Orleans, which join the 41 Nobu hotels open and in development globally.
Sensible Weather and Inntopia partner to provide its weather guarantee at select destinations within Alterra Mountain Company. The post Sensible Weather and Inntopia team up to offer weather guarantees for skiers appeared first on Hotel Management Network.
IHG Hotels & Resorts (IHG) is proud to welcome Hotel Spero to Vignette Collection, a family of one-of-a-kind hotels in destinations to remember. Perched just steps from San Franciscos iconic Union Square and the Theater District, this latest addition to IHGs fast growing luxury and lifestyle portfolio, owned by an affiliate of Fairwood Capital and operated by Aperture Hotels, marks the brands first hotel to open on the West Coast.
Hyundai E&C has secured a significant contract valued at around Won1.2tn ($829m) to develop the Hilton Hotel site in Seoul Station. The post Hyundai E&C wins contract to build Hilton Hotel site in Seoul Station appeared first on Hotel Management Network.
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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