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The pineapple: a symbol of hospitality The story of how the pineapple became a symbol of hospitality is deeply rooted in the history of New England. In the olden days, sea captains of New England, upon returning from voyages in the Caribbean, would stake a pineapple on their fence post. This was a sign to the townspeople that the captain had returned home safely from sea.
Data is a big concept. And talking about using data in hospitality can mean different things. No wonder this usually scares hoteliers away. However, it still remains as one of the biggest truths that your guest data is your biggest asset and it can help you to achieve more goals than you imagine.
What is the average hotel check-in time? As mentioned above, the average hotel check-in time is between 2 PM and 4 PM. However, with international flights, these timings can change drastically.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Radisson Hotel Group is delighted to announce the addition of seven new hotels, adding over 1,200 hotel rooms to its African portfolio and its debut in Tanzania within the first half of 2024. With those additions, the Group’s footprint in Africa has grown to nearly 100 hotels in operation and development, placing the Group well on track to reach its goal of 150 hotels within the next five years.
Carmy stares at a wall of culinary titans. | FX An exhaustive list of the chefs, restaurateurs, and hospitality pros who paid a visit to Carmy and the gang this season The third season of hit Hulu show The Bear dropped in full on Wednesday night, and with it came an absolute bounty of chef and restaurant cameos — perhaps too many. Throughout the season’s 10 episodes, a slew of food world luminaries make appearances in both the past and present of chef Carmen “Carmy” Berzatto (Jeremy Allen White)
Boutique Hotel Alhambra on Lošinj Island has been honoured as one of the select few to join the prestigious ‘Finest Collection’ by Small Luxury Hotels of the World (SLH). This new and exclusive group includes only 21 SLH member hotels, representing less than 4% of the current SLH portfolio. Boutique Hotel Alhambra is Croatia's first and only hotel to be part of this prestigious collection.
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Boutique Hotel Alhambra on Lošinj Island has been honoured as one of the select few to join the prestigious ‘Finest Collection’ by Small Luxury Hotels of the World (SLH). This new and exclusive group includes only 21 SLH member hotels, representing less than 4% of the current SLH portfolio. Boutique Hotel Alhambra is Croatia's first and only hotel to be part of this prestigious collection.
In May, the Big Queer Food Fest took place in Boston. | Big Queer Food Fest The founders of the Big Queer Food Fest have plans for 2025. In the meantime, they’re finding out just how big the queer food community is. Being of the generation raised by Food Network, Top Chef , and Anthony Bourdain, I developed certain ideas of what a chef looked like. A chef could be bawdy and brash or obsessed with science.
After 3 years of productive activity managing the Lausanne Palace, Isabelle von Burg is moving on, confident in having fully accomplished her mission. Her energy and enthusiasm made it possible to begin the transformation of this legendary hotel so beloved by the people of Lausanne.
I am incredibly proud of the fact that I can count myself as one of the very early hotel Revenue Managers (probably dating back to a time before most readers of this article may have even been born!) Twenty seven years have passed incredibly quickly and although I would never class myself as a ‘revenue dinosaur’, as the script of Jurassic Park says; much like life… revenue does find a way… NB: This is an article from Right Revenue , one of our Expert Partners Subscribe to our weekly newsletter a
Waikiki Beach Marriott Resort & Spa, the 1,307-room modern oceanfront resort located in the heart of walkable Waikiki, today announced the hire of Chad Bevan to food and beverage director and Derrick Williams to director of human resources. Bevan will oversee the entire food and beverage operations within the resort including menu planning and development, staff management, strategic planning and budget, as well as marketing and promotions of each dining outlet.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
During periods of increased demand, it’s possible to elevate your room prices to make the most of the average daily rate (ADR). There are limits – don’t forget you have a brand and reputation to maintain, and your competitors can undercut you – but guests will expect to pay more at these times as long as it’s a fair price. NB: This is an article from Lighthouse Subscribe to our weekly newsletter and stay up to date Occupancy is rarely a problem in the high season, so seasonal rates being r
Cloud5 Communications, a leading provider of IT solutions and services for more than 5,000 hotels across the Americas, has been awarded Mitel Hospitality’s Partner of the Year Award for Hospitality. This marks the third consecutive year that the provider has earned this designation, and it serves as the latest example of Cloud5’s dedication to leading-edge technology, industry expertise, and customer service.
Meet Subhransu, a seasoned professional with over 14 years of experience in the hospitality technology industry, who has continually evolved in various roles, each enriching his career journey. A Bit About Subhransu’s Career Journey: Subhransu began his professional journey as a Front Office Executive for a hotel chain. This foundational role provided him with firsthand experience in guest services and hotel operations.
Dream Hotels & Resorts (Dream) and CityBlue Hotels (CityBlue) are proud to announce a strategic sales and representation partnership aimed at fortifying their market presence across Africa.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Hi, welcome to another Expert Insights discussion Today we are joined by Marc Fleischer , one of the partners at Strategic Solution Partners , one of our Expert Partners When not spending time on Hotel renovation project management, Marc is conducting Hotel engineering reviews, so is perfectly placed to talk about the increased focus on sustainability, it’s impact on hotel engineering teams and their value in helping implement effective sustainability practices.
This strategic move aims to meet the escalating demand for FCS1, the company's flagship cloud-based solution, which has gained rapid adoption in the hospitality sector across the globe.
Effective pricing strategies are the cornerstone of spa revenue management. While price controls are still largely a manual endeavor in the spa industry compared to the more sophisticated automated programs employed for hotel rooms and airline seats, there are a number of pricing levers including dynamic, real time, advance, and last-minute pricing strategies that can be used to build your spa revenue management program.
Duetto (“Duetto” or the “Company”), a leading provider of revenue management software for the hospitality industry, today announced that it has been acquired by GrowthCurve Capital (“GrowthCurve”). GrowthCurve is acquiring the business from affiliates of Warburg Pincus and other shareholders. Terms of the transaction were not disclosed.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
A guest’s stay starts far before they step foot on the property. The instant a reservation is booked, the guest experience begins! Before arrival, reach out via email, text message, or with a phone call to start building the relationship and plan for any needed accommodations. NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging
CHICAGO—Hyatt Hotels Corporation announced the expansion of Hyatt’s brand presence in New Orleans with Maison Métier (formerly Maison de la Luz) and The Barnett (formerly Ace Hotel New Orleans), which have joined the Hyatt portfolio as affiliated hotels. The hotels are expected to join Hyatt’s Independent Collection of brands and participate in the World of Hyatt loyalty program this year.
Two dynamic presenters welcomed attendees to HITEC 2024 during the general session on Tuesday morning. Glenn Haussman, host of the No Vacancy News podcast, and Anthony Melchiorri, president, Argeo Hospitality and LODGING columnist, could have focused on any number of tech trends impacting hotel operations, from AI to the cloud. But they chose to tackle the more philosophical issue of how technological advancement relates to human nature, and many useful insights were shared.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Three out of four travelers agree that Americans are prioritizing travel more in 2024. And when they travel, they are opting more for a highly digital, self-service experience when it comes to their hotel stays, according to Mews. A recent survey commissioned by Mews and conducted by OnePoll found that nearly 80% of travelers would be willing to stay at a hotel with a completely automated front desk or self-service kiosk, with more than 40% of them preferring to check-in via a hotel’s webs
"Pizza is more than just food; it’s a way to bring people together," Tom Krouse said when asked to describe what it is about pizza that has kept him in love with it for so many years. "I love its universal appeal and the joy it brings to people. At Donatos Pizza, our commitment to quality and community makes our pizza special, and being a part of that has been incredibly fulfilling." The Donatos CEO is retiring in October after 24 years and passing the torch to Kevin King,
There are many good reasons to having a diverse and multigenerational workforce. One good reason is that most businesses have a diverse and multigenerational customer base. Providing outstanding service that people will remember and return for sometimes depends on those little connections between staff and customers. At Imperial London Hotels, we find that customers don’t mind who serves them to check-in.
Hospitality marketing is a world in itself. You’re constantly running a mile a minute. The rush of creativity, the quick execution pace, and the flood of satisfaction when bookings flow in is enticing. But in the midst of all that energy and excitement, chances are you rarely have a moment to pause and reflect on the journey.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
GenAI's creative and analytical capabilities, integrated with IoT devices' connectivity and data insights, could lead to remarkable advancements. The market could become a mega-value creator, potentially exceeding $4.5 trillion by 2030. Discussions around this convergence were the focal point of a panel during the 2024 IoT Slam held at SAS [.] What do you get when you fuse GenAI with IoT?
The Hospitality Industry Technology Exposition and Conference (HITEC®) was created over 50 years ago to break barriers and celebrate innovation in the hospitality technology space, a purpose that has resonated with the industry, attracting industry professionals by the thousands annually and making it the largest event of its kind in the world. This year was no exception, with over 5,900 attendees convening for HITEC North America 2024, June 24-27 at the Charlotte Convention Center in Charlotte,
Luxury hotel group Mandarin Oriental has reached the significant milestone of 40 hotels with openings in Mayfair, London and Muscat, Oman. The post With 40 hotels, Mandarin Oriental eyes accelerated growth appeared first on Hotel Management Network.
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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