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In an era of relationships and personalisation, a Customer Relationship Management system (CRM) has become the king. And especially for hospitality, this type of software is turning into a key element of every hotel’s tech stack.
How to keep your hospitality accounts secure The key to security is being proactive – don't wait until you have a potential breach to act. If you follow the advice in these seven tips, you'll go a long way to keeping your hospitality accounts secure.
Sydney hospitality group Public is back in the spotlight after a tumultuous year, with the business losing control of five venues. Insolvency firm FTI Consulting is now managing Oxford House, The Norfolk Hotel, The Strand Hotel, the Camelia Grove Hotel, and The Exchange Hotel after credit investor Muzinich & Co pulled the pin on a refinancing deal, as reported by the AFR.
Mews, the industry-leading hospitality cloud, has revealed that staff using its technology saved a collective of almost 5,000 hours (the equivalent of 7 months) in administrative time this summer.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Lion has unveiled designs for the new Stone & Wood tasting room at the Murwillumbah brewery, forming the centrepiece of a $30m upgrade for the Northern Rivers site. Since its opening in 2014, the Murwillumbah brewery has provided a home for the majority of the Stone & Wood’s beer production, with the upgrade designed to bring the community brewing philosophy of Stone & Wood to life.
Three key elements of mentoring and networking are professional development, building relationships and being intentional. Let us see how each of these work in practice and how they can be applied for your personal growth.
Running a hotel means finding ways to attract more guests. One of the best ways to do that is by listing your property on Online Travel Agencies (OTAs). These websites allow people to quickly book rooms at your hotel from anywhere in the world. However, not all OTAs are the same, and choosing the right one can make a big difference in your hotel's success.
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Running a hotel means finding ways to attract more guests. One of the best ways to do that is by listing your property on Online Travel Agencies (OTAs). These websites allow people to quickly book rooms at your hotel from anywhere in the world. However, not all OTAs are the same, and choosing the right one can make a big difference in your hotel's success.
Paisano & Daughters have announced Lauren Eldridge as head of pastry for its four new Australia Street venues in Newtown. Brothers-in-law Joe Valore and Elvis Abrahanowicz founded Continental Deli Bar and Bistro in 2015, alongside Michael Nicolian. Soon after its opening, the bar and bistro became famed for its deli offering, bistro fare and canned goods spanning from seafood to cocktails including the Ameri-can-o, Mar-tinny, and the Can-hatten.
IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, will introduce its Vignette Collection brand to Spain following an agreement with Prevario Banyols [Owner] and Hotel Collection International - HCI [Management].
Like fashion, dieting has its trends that come and go. It used to be low-fat everything, while now many of us are all about low carb to blunt those insulin spikes. Full continental breakfasts are still a mainstay; just now their presence is padded by the likes of avocado toast, overnight oats or superfood smoothies. To those without a firm understanding of nutrition, it may seem a bit haphazard, but underneath every new menu unveiling is a hidden trail of scientific research suggesting a healthi
Omni Hotels & Resorts has signed a development agreement with Midland Downtown Renaissance, LP, a collaborative effort by leading Midland-based companies, foundations and investors, to develop and manage a highly anticipated 135-room luxury hotel in the heart of downtown Midland, Texas.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Rancho Santana, an expansive 2,700-acre resort and residential community along Nicaragua’s Emerald Coast, is delighted to unveil its culinary reimagination led by the newly appointed Chef Vandeilson Santi.
At the height of core alligator season in Texas, this small town celebrates its gator overpopulation with deep-fried alligator on a stick and competitions for the longest gators
HQ Hotels & Residences, the newly launched lifestyle hospitality brand spearheaded by sbe Chairman & CEO, Sam Nazarian, has appointed Mike Metcalf as President of HQ Hotels.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Photo illustration by Lille Allen; see below for full photo credits It also happens to be gluten-free I’m grateful the talented recipe developers at Bob’s Red Mill didn’t catch wind of the fact that many Americans detest the word “moist” before slapping the “Magically Moist Almond Cake” recipe on millions of bags of their Super-Fine Almond Flour. While they have made an addendum to the recipe online, adding “a.k.a.
Smith Hill Capital, the fully integrated commercial real estate debt investment management business of the Procaccianti Companies, and Bain Capital’s Special Situations team (“Bain Capital”) today announced the firms’ joint venture originated a first mortgage financing for the Embassy Suites by Hilton Nashville Airport.
Lifestyle hospitality company sbe has revealed that Sam Nazarian, sbe chairman/CEO, has assembled a team of partners—entrepreneur Tony Robbins, musician and sbe partner Marc Anthony and international strategist Richard Attias— to build The Estate Hotels & Residences luxury platform. The Estate will feature a global network of luxury resorts and residential projects driven by a commitment to functional and preventive medicine through multi-modal diagnostics and vetted therapeutics powered by
PARSIPPANY, New Jersey—Super 8 by Wyndham owners can now adopt the INNOV8TE 2.0 design package. The next iteration of the INNOV8TE program, developed in collaboration with owners and design experts, combines upgrades with increased operational efficiency. Available across the United States and Canada, INNOV8TE 2.0 is a cost-effective upgrade that aims to elevate the hotel experience.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Personalization has become the cornerstone of the customer journey. It’s the difference between a one-size-fits-all approach and a tailored experience that resonates on a personal level. These three organizations are mastering the art of delivering exceptional customer experiences with SAS® Customer Intelligence 360. The Nature Conservancy: Improving donor communications The [.
A joint venture between TMGOC Ventures and Certares has acquired The Ray Hotel, Curio Collection by Hilton, a 141-room property in Delray Beach, FL. The hotel, which opened in September 2021, features three full-service dining outlets, including a rooftop restaurant and bar, as well as a rooftop pool deck, an 1,800-sq.-ft. fitness center and an event space.
For greater visibility by travel agents, targeted, correct, consistent, and easily searchable GDS content and availability are prerequisites. The Global Distribution System (GDS) is one of the many channels to sell your rooms to the world of business travelers. GDS puts your inventory in front of a network of 600,000 travel agents and travel management companies.
Sydney, Australia – SiteMinder , the world’s leading hotel distribution and revenue platform, is heralding a new era of revenue management for hotels with the unveiling of ‘Dynamic Revenue Plus’, the only solution for hotels to both access live market intelligence and take immediate action on their bookable inventory, pricing and distribution strategy.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, is pleased to announce the adoption of several of its cutting-edge door lock solutions by Hjortviken Country Club in Hindas, Sweden. Managed by ESS Group, the soon-to-be-opened Hjortviken Country Club, together with the support of Vingcard and BRA Bygg construction company, is setting its sights on delivering a refined guest stay experience that also prioritizes its commitment to protecting the en
Actabl has launched Alice Housekeeping Refresh. Given the massive fluctuations in housekeeping staff availability over the past year, this latest update can be a tool for owners and operators and it changes the way hotels manage daily priorities and guest preferences, according to the company. Alice Housekeeping Refresh allows teams to automate routine processes and manage assignments, providing clear visibility into daily priorities and team progress.
IHG® Hotels & Resorts, one of the world’s leading hotel companies, is expanding its footprint in Pakistan by signing a franchise agreement with MGC Developments to launch Holiday Inn & Suites Islamabad DHA II. Scheduled to open in August 2028, the 150-key hotel in Pakistan’s capital will join IHG’s portfolio of more than 1,000 operational Holiday Inn hotels globally.
For decades, the hotel industry has relied on Revenue Per Available Room (RevPAR) as its primary performance indicator. While RevPAR remains a valuable metric for room performance, it proves inadequate in capturing the comprehensive financial health of a hotel, particularly with respect to evaluating F&B operations. As hotels transition into multifaceted lifestyle destinations, with restaurants and bars often becoming attractions in their own right, a more comprehensive metric is required to
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Recently, a prospective new client said “We actually don’t get many phone reservations anymore, but we do get a lot of questions.” Because they record their incoming 800 calls, our KTN team was then able to audit actual conversations their reservations agents were having every day. Sure enough, just as they said, most callers were only asking questions about things like amenities, bedding configurations, fees, and services.
Sonesta International Hotels has sealed a deal to establish five Sonesta ES Suites properties in the Dominican Republic. The post Sonesta enters deal for five Dominican Republic hotels appeared first on Hotel Management Network.
"Career" has taken on a new meaning for young professionals today. A 2022 McKinsey report highlighted that young people now prioritize well-being and job compatibility, seeking roles that align with their values. For them, a “successful career path” goes beyond earning money – it’s about personal growth, positive experiences, and joy in life. This shift has made working abroad increasingly appealing for young people in Vietnam.
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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