Tue.Sep 17, 2024

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What is the difference between a hotel CRM for B2B and for B2C?

eHotelier

In an era of relationships and personalisation, a Customer Relationship Management system (CRM) has become the king. And especially for hospitality, this type of software is turning into a key element of every hotel’s tech stack.

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7 simple ways to keep your hospitality accounts secure

MEWS

How to keep your hospitality accounts secure The key to security is being proactive – don't wait until you have a potential breach to act. If you follow the advice in these seven tips, you'll go a long way to keeping your hospitality accounts secure.

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Public Hospitality loses 5 Sydney venues

Hospitality Magazine

Sydney hospitality group Public is back in the spotlight after a tumultuous year, with the business losing control of five venues. Insolvency firm FTI Consulting is now managing Oxford House, The Norfolk Hotel, The Strand Hotel, the Camelia Grove Hotel, and The Exchange Hotel after credit investor Muzinich & Co pulled the pin on a refinancing deal, as reported by the AFR.

Magazine 246
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Digitalization drives a surge in productivity in the hospitality sector

eHotelier

Mews, the industry-leading hospitality cloud, has revealed that staff using its technology saved a collective of almost 5,000 hours (the equivalent of 7 months) in administrative time this summer.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Stone & Wood releases new details on $30 million brewery upgrade

Hospitality Magazine

Lion has unveiled designs for the new Stone & Wood tasting room at the Murwillumbah brewery, forming the centrepiece of a $30m upgrade for the Northern Rivers site. Since its opening in 2014, the Murwillumbah brewery has provided a home for the majority of the Stone & Wood’s beer production, with the upgrade designed to bring the community brewing philosophy of Stone & Wood to life.

Magazine 243
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Mentoring and networking: Building relationships for career development

eHotelier

Three key elements of mentoring and networking are professional development, building relationships and being intentional. Let us see how each of these work in practice and how they can be applied for your personal growth.

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More Trending

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Lauren Eldridge announced as head of pastry at Paisano & Daughters

Hospitality Magazine

Paisano & Daughters have announced Lauren Eldridge as head of pastry for its four new Australia Street venues in Newtown. Brothers-in-law Joe Valore and Elvis Abrahanowicz founded Continental Deli Bar and Bistro in 2015, alongside Michael Nicolian. Soon after its opening, the bar and bistro became famed for its deli offering, bistro fare and canned goods spanning from seafood to cocktails including the Ameri-can-o, Mar-tinny, and the Can-hatten.

Training 130
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IHG Hotels & Resorts signs first Vignette Collection in Spain

eHotelier

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, will introduce its Vignette Collection brand to Spain following an agreement with Prevario Banyols [Owner] and Hotel Collection International - HCI [Management].

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Leveraging the Ancestral Diet Trend to Upgrade Your Hotel Breakfast

Larry Mogelonsky

Like fashion, dieting has its trends that come and go. It used to be low-fat everything, while now many of us are all about low carb to blunt those insulin spikes. Full continental breakfasts are still a mainstay; just now their presence is padded by the likes of avocado toast, overnight oats or superfood smoothies. To those without a firm understanding of nutrition, it may seem a bit haphazard, but underneath every new menu unveiling is a hidden trail of scientific research suggesting a healthi

Marketing 130
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Omni Hotels & Resorts partners with Midland Downtown Renaissance, LP to develop a 135-room convention hotel

eHotelier

Omni Hotels & Resorts has signed a development agreement with Midland Downtown Renaissance, LP, a collaborative effort by leading Midland-based companies, foundations and investors, to develop and manage a highly anticipated 135-room luxury hotel in the heart of downtown Midland, Texas.

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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In Search of the Ultimate Whiskey Sour

EATER

We asked nine of America’s best bartenders to submit their finest recipe for the Whiskey Sour—then blind-tasted them all to find the best of the best.

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Chef Vandeilson Santi appointed New Executive Chef at Rancho Santana

eHotelier

Rancho Santana, an expansive 2,700-acre resort and residential community along Nicaragua’s Emerald Coast, is delighted to unveil its culinary reimagination led by the newly appointed Chef Vandeilson Santi.

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In Anahuac, the Alligator Capital of Texas, Gator Meat Is Big Business

EATER

At the height of core alligator season in Texas, this small town celebrates its gator overpopulation with deep-fried alligator on a stick and competitions for the longest gators

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Mike Metcalf appointed President Of HQ Hotels By sbe

eHotelier

HQ Hotels & Residences, the newly launched lifestyle hospitality brand spearheaded by sbe Chairman & CEO, Sam Nazarian, has appointed Mike Metcalf as President of HQ Hotels.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Bob’s Red Mill Makes a Truly Magical Almond Cake

EATER

Photo illustration by Lille Allen; see below for full photo credits It also happens to be gluten-free I’m grateful the talented recipe developers at Bob’s Red Mill didn’t catch wind of the fact that many Americans detest the word “moist” before slapping the “Magically Moist Almond Cake” recipe on millions of bags of their Super-Fine Almond Flour. While they have made an addendum to the recipe online, adding “a.k.a.

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Smith Hill Capital and Bain Capital announce $57 Million financing for embassy Suites by Hilton Nashville Airport

eHotelier

Smith Hill Capital, the fully integrated commercial real estate debt investment management business of the Procaccianti Companies, and Bain Capital’s Special Situations team (“Bain Capital”) today announced the firms’ joint venture originated a first mortgage financing for the Embassy Suites by Hilton Nashville Airport.

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Sam Nazarian, Tony Robbins launch The Estate Hotels & Residences

Hotel Business

Lifestyle hospitality company sbe has revealed that Sam Nazarian, sbe chairman/CEO, has assembled a team of partners—entrepreneur Tony Robbins, musician and sbe partner Marc Anthony and international strategist Richard Attias— to build The Estate Hotels & Residences luxury platform. The Estate will feature a global network of luxury resorts and residential projects driven by a commitment to functional and preventive medicine through multi-modal diagnostics and vetted therapeutics powered by

Marketing 119
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Super 8 by Wyndham Releases INNOV8TE 2.0 Design Package

Lodging Magazine

PARSIPPANY, New Jersey—Super 8 by Wyndham owners can now adopt the INNOV8TE 2.0 design package. The next iteration of the INNOV8TE program, developed in collaboration with owners and design experts, combines upgrades with increased operational efficiency. Available across the United States and Canada, INNOV8TE 2.0 is a cost-effective upgrade that aims to elevate the hotel experience.

Magazine 111
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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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The power of personalization elevates the customer experience

SAS

Personalization has become the cornerstone of the customer journey. It’s the difference between a one-size-fits-all approach and a tailored experience that resonates on a personal level. These three organizations are mastering the art of delivering exceptional customer experiences with SAS® Customer Intelligence 360. The Nature Conservancy: Improving donor communications The [.

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TMGOC Ventures, Certares acquire The Ray Hotel

Hotel Business

A joint venture between TMGOC Ventures and Certares has acquired The Ray Hotel, Curio Collection by Hilton, a 141-room property in Delray Beach, FL. The hotel, which opened in September 2021, features three full-service dining outlets, including a rooftop restaurant and bar, as well as a rooftop pool deck, an 1,800-sq.-ft. fitness center and an event space.

Marketing 111
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Is your hotel listing optimized for GDS?

STAAH

For greater visibility by travel agents, targeted, correct, consistent, and easily searchable GDS content and availability are prerequisites. The Global Distribution System (GDS) is one of the many channels to sell your rooms to the world of business travelers. GDS puts your inventory in front of a network of 600,000 travel agents and travel management companies.

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SiteMinder pioneers mobile-first intelligence, partners with IDeaS to make dynamic revenue management accessible to all hotels

SiteMinder

Sydney, Australia – SiteMinder , the world’s leading hotel distribution and revenue platform, is heralding a new era of revenue management for hotels with the unveiling of ‘Dynamic Revenue Plus’, the only solution for hotels to both access live market intelligence and take immediate action on their bookable inventory, pricing and distribution strategy.

Pricing 105
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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Hjortviken Country Club Sides With Vingcard for the Latest in Sustainable Security Access Technology

Hospitality Net

Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, is pleased to announce the adoption of several of its cutting-edge door lock solutions by Hjortviken Country Club in Hindas, Sweden. Managed by ESS Group, the soon-to-be-opened Hjortviken Country Club, together with the support of Vingcard and BRA Bygg construction company, is setting its sights on delivering a refined guest stay experience that also prioritizes its commitment to protecting the en

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Actabl introduces Alice Housekeeping Refresh

Hotel Business

Actabl has launched Alice Housekeeping Refresh. Given the massive fluctuations in housekeeping staff availability over the past year, this latest update can be a tool for owners and operators and it changes the way hotels manage daily priorities and guest preferences, according to the company. Alice Housekeeping Refresh allows teams to automate routine processes and manage assignments, providing clear visibility into daily priorities and team progress.

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IHG debuts Holiday Inn & Suites in Pakistan

Hospitality Net

IHG® Hotels & Resorts, one of the world’s leading hotel companies, is expanding its footprint in Pakistan by signing a franchise agreement with MGC Developments to launch Holiday Inn & Suites Islamabad DHA II. Scheduled to open in August 2028, the 150-key hotel in Pakistan’s capital will join IHG’s portfolio of more than 1,000 operational Holiday Inn hotels globally.

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Maximizing F&B Revenue: Why Hotels Should Embrace RevPAG 

Modern Restaurant Management

For decades, the hotel industry has relied on Revenue Per Available Room (RevPAR) as its primary performance indicator. While RevPAR remains a valuable metric for room performance, it proves inadequate in capturing the comprehensive financial health of a hotel, particularly with respect to evaluating F&B operations. As hotels transition into multifaceted lifestyle destinations, with restaurants and bars often becoming attractions in their own right, a more comprehensive metric is required to

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Reservations Sales QUEST 2025

Hospitality Net

Recently, a prospective new client said “We actually don’t get many phone reservations anymore, but we do get a lot of questions.” Because they record their incoming 800 calls, our KTN team was then able to audit actual conversations their reservations agents were having every day. Sure enough, just as they said, most callers were only asking questions about things like amenities, bedding configurations, fees, and services.

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Sonesta enters deal for five Dominican Republic hotels

Hotel Management Network

Sonesta International Hotels has sealed a deal to establish five Sonesta ES Suites properties in the Dominican Republic. The post Sonesta enters deal for five Dominican Republic hotels appeared first on Hotel Management Network.

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Explore Global Careers in Hospitality and Beyond with AHA Vietnam and Club Med

Hospitality Net

"Career" has taken on a new meaning for young professionals today. A 2022 McKinsey report highlighted that young people now prioritize well-being and job compatibility, seeking roles that align with their values. For them, a “successful career path” goes beyond earning money – it’s about personal growth, positive experiences, and joy in life. This shift has made working abroad increasingly appealing for young people in Vietnam.

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Stephen Colbert and Evie McGee Colbert’s New Cookbook Will Make You Crave the Flavors of the Lowcountry

EATER

Does This Taste Funny: Recipes Our Family Loves comes out on Tuesday, September 17

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a