Hospitality Magazine

JANUARY 22, 2024

Jonathan Barthelmess and Sam Christie are gearing up to welcome a new addition to their growing restaurant portfolio. The Apollo Group will open a European-style all-day eatery in the former Bourke Street Bakery and Paper Bird location in Sydney’s Potts Point later in the year. The unnamed Crick Avenue restaurant is just a short stroll away from The Apollo and Cho Cho San and is the sixth venue from the group, which also operates Greca and Yoko in Brisbane and a Tokyo iteration of The Apol

Magazine 246

Magazine 246

eHotelier

JANUARY 22, 2024

Just as your minor missteps resonate, so does the praise when you acknowledge your faults, apologize, and provide a genuine, human and tangible solution. Here's how you can transform challenging moments into opportunities to strengthen your customer relationships.

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Modern Restaurant Management

JANUARY 22, 2024

Understanding your diner’s requirements, preferences, and desires is the foundation for success in the modern restaurant industry. This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience?

Reservations 181

Reservations Customer Service Marketing Pricing 181

eHotelier

JANUARY 22, 2024

In your hotel, how many guest complaints do you receive relating to wrong luggage being retrieved, or delays to luggage retrieval? And how many guests misplace their luggage tickets?

Concierge 214

Concierge 214

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Hospitality Magazine

JANUARY 22, 2024

Halcyon House’s fine diner Paper Daisy has welcomed a new executive chef, and it’s a familiar face. Andrew Milford has worked at the Cabarita Beach restaurant since 2016, taking over the role from Jason Barratt. “The culture at Halcyon House and Paper Daisy is second to none, so to have my work recognised and be given the opportunity to take the next step in my career at a place I love is terrific,” he says. “I also really enjoy working with the kitchen team and hav

Magazine 130

Magazine 130

Hospitality Magazine

JANUARY 22, 2024

House Made Hospitality’s Southeast Asian eatery Easy Tiger has partnered with Bondi Brewing Co to open a microbrewery in the Bondi Beach restaurant. The venue is a venture between House Made Hospitality and Bondi Brewing Co and hosts three fermenting tanks on site for both beer and seltzer. The announcement also includes the launch of the brand’s Good Tanks project which sees Bondi Brewing Co team up with a local personality or community leader for a special product release.

Magazine 130

Magazine 130

EATER

JANUARY 22, 2024

The flash tattoo designs at a 2023 Omsom event included a disco ball and a head of garlic. | Jackie Lee/Omsom At a growing number of food pop-ups and events, flash tattoos have become the hot party favor Nasim Lahbichi remembers his first tattoo well: The recipe developer and content creator got the small outline of a monstera leaf for free, at a Brooklyn bar, at a party thrown by the food brand Omsom.

Events 126

Events Back of House Marketing 126

Hospitality Magazine

JANUARY 22, 2024

Following Prime Minister Anthony Albanese’s trip to China in November, he revealed at a press conference in Adelaide on Wednesday, that he expects the exports of Australian wine to China to resume very soon, with the review set to conclude in March. In October last year, it was announced that Australia would suspend its World Trade Organisation (WTO) dispute over China’s wine tariffs , having successfully reached an agreement for China to review the duties on Australian wine.

Pricing 130

Pricing Magazine Marketing 130

EATER

JANUARY 22, 2024

Kurman Communications/Flickr The Polish yeasted doughnut is the star of Paczki Day The days before the Christian fast of Lent are known by many names. Mardi Gras season, Carnival, Shrovetide. These are days to eat and drink richly, before 40 days of fasting in anticipation of Easter. But in much of the midwest, the season all leads up to Paczki Day.

Communication 119

Communication 119

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

Hospitality Magazine

JANUARY 22, 2024

Sydney’s Chatswood is now home to Kowloon Cafe Express which is serving up authentic Hong Kong-style cafe food and drinks. It’s the fourth venue from Owner Howin Chui and Business Partner Howard Leei, with Kowloon Cafe outposts in Sydney’s Haymarket, Burwood, and Eastwood. The Chatswood venue hosts an express-dine-in experience, while still serving all the signature Kowloon Cafe dishes the brand is known for.

Magazine 130

Magazine 130

Fast Casual

JANUARY 22, 2024

GAI NYC specializes in Khao Mun Gai, a chicken rice dish popular in Southeast Asia.

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112

Lodging Magazine

JANUARY 22, 2024

LODGING is live from ALIS 2024. Access more of our live coverage here. The lodging industry is convening for the first time in 2024 as the 23rd annual ALIS conference kicks off today in Los Angeles with a number of highlights for the roughly 2,000 attendees, including the recognition of former Best Western chieftain David Kong. Kong—who retired as president and CEO of Best Western Hotels at the end of 2021—will be presented with the […] The post ALIS Conference Kicks Off With Kong Receivin

Presentation 111

Presentation Magazine Events 111

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Whether you are running a hotel, hostel or serviced apartments, the ability to connect with guests on a personal level is

Communication 108

Communication Guest Satisfaction Article Book 108

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Hospitality Net

JANUARY 22, 2024

Early January is generally a slow period for the hotel industry. Thus, this week’s robust gain (+6.3%) in average daily rate (ADR) came as a surprise given occupancy was down 1.5 percentage points (ppts). A closer look revealed that most of the growth was due to a single market—Las Vegas, which hosted the annual Consumer Electronics Show (CES) a week later than in 2023.

Marketing 104

Marketing 104

Revenue Hub

JANUARY 22, 2024

Customer feedback can be a key component to driving quality in the hospitality and tourism sectors.Here’s how four key players from these industries approach feedback to drive satisfaction and attract more visitors. NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Revenue management continues to be a top priority for businesses in the hospitality & tourism industry as regions experience a higher demand.

Travel and Tourism 108

Travel and Tourism Download Pricing Article 108

Hospitality Net

JANUARY 22, 2024

Radisson Hotel Group announces the signing of Radisson RED Berlin Kudamm, the Group’s first bold and cutting-edge upscale Radisson RED property in Germany’s capital, set to open in late spring 2024. Located just steps from Kurfürstendamm, commonly known as Ku’damm, Berlin’s iconic boulevard and one of its most famous shopping streets, and within walking distance of the famed KaDeWe department store, the new Radisson RED Berlin Kudamm is perfectly situated for those looking to explore the city, w

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Revenue Hub

JANUARY 22, 2024

Motivated by consumer privacy concerns, web browser companies and other technology leaders have been gradually weaning themselves away from third party cookies. Long a holdout, Chrome recently announced its deadline for deprecating this tracking technology. NB: This is an article from Persado Subscribe to our weekly newsletter and stay up to date As a result, successful digital marketers will need effective first party data strategies for delivering relevant and personal customer experiences

Article 107

Article Marketing Information 107

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

Hospitality Net

JANUARY 22, 2024

The winners of one of the hospitality sector’s most hotly anticipated events of the year, the HSMAI Awards Europe have been revealed.

Events 104

Events 104

Revenue Hub

JANUARY 22, 2024

This blog post provides an in-depth analysis of the costs associated with each phase of the guest journey. It will meticulously break down the financial layers from the moment of inspiration to the post-stay phase, where loyalty is established. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date This detailed analysis aims to reveal the subtleties of financial management at each step, highlighting the potential for a significant impact on a hotel

Book 106

Book Communication Maintenance Article 106

Hospitality Net

JANUARY 22, 2024

sbe, the privately-held leading international lifestyle hospitality group that develops, manages and operates world-class hotels, restaurants, lounges and nightclubs, and Wyndham Hotels & Resorts (NYSE: WH), the world’s largest hotel franchising company with approximately 9,100 hotels spanning over 95 countries, announced today the launch of a new smart lifestyle brand under the working title, Project HQ Hotels & Residences.

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eHotelier

JANUARY 22, 2024

Since becoming the first hotel brand in South East Asia to go single-use plastic free in 2018, Aleenta Resorts in Thailand continues to be guided by its commitment to being a leader in sustainable, ethical and community-focused hospitality.

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing

Hospitality Net

JANUARY 22, 2024

Condé Nast Traveller, the global authority on high-end travel, has launched their inaugural Top New Restaurant Awards. The awards will showcase the best of what’s new on the UK food scene. From fine dining spots in major cities to cool new concepts off the beaten track – as well as up-and-coming and game changing talent – the awards will highlight the best from across the country.

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eHotelier

JANUARY 22, 2024

Hilton ended 2023 with the strongest development quarter in its history, opening more new rooms than during any other quarter. The hospitality leader opened 132 hotels and approximately 24,000 rooms between October and December 2023, contributing to full-year openings of 395 hotels and approximately 63,000 rooms to achieve net unit growth of 4.9%.

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STAAH

JANUARY 22, 2024

The Malaysian resort turned to STAAH to resolve its connectivity challenges and saw an immediate increase in bookings once connected. JSK Mantanani Island Resorts is a tropical oasis with sandy beaches, emerald waters and azure skies that offer an ideal escape and vacation. Everything you’d expect from a Malaysian beach resort. It is located on Mantanani Besar Island, one of the three islands that make up the main island of Mantanani.

Book 99

Book Reservations Property Management Pricing 99

eHotelier

JANUARY 22, 2024

Thompson Seattle is pleased to announce the appointment of Sonja Chase as General Manager. Drawing upon more than 15 years of hospitality experience, Chase will bring innovative ideas and a passion for the Thompson Brand to her role overseeing all operations of the award-winning luxury lifestyle property, located in the heart of downtown Seattle.

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Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.

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