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Hospitality is running a reader survey to find out what you want to read about via our print, social, event, and digital platforms. The team is focused on delivering the right content to you, our readers, and we’d really like to know about the most pressing issues your business is facing and how we can help support you. From staffing and hospitality technology to food and drink trends – we’re here to write about it.
As guest expectations evolve, so too should the strategies hoteliers use to communicate with them. Understanding these changing expectations and valuing what guests want is the foundation of any communication strategy.
Melbourne’s Flinders House is set to welcome a new culinary addition with the announcement of all-day European-inspired bistro Elio’s Place. Slated to open in July, Elio’s Place is the project of sibling-duo Adam and Elisa Mariani who are the forces behind other CBD favourites Greta and Maverick. The 90-seat venue will be located in the 1860s-built Flinders House on Flinders Lane in the CBD and will host front and kitchen bar spaces plus a 24-seat private dining room.
Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Ingot Hotel Perth, Ascend Hotel Collection™ has been recognised in the prestigious 2024 “Best of Choice” Awards announced at the Choice Hotels International, Inc. 68th Annual Convention in Las Vegas.
The core revenue stream for every hotel brand will always be heads in beds. But increasingly for luxury, premium and upscale properties, a strong reason to visit is required to convince customers to select you versus the competitor. With the OTAs, metasearch, short-term rentals and a litany of other travel resources, guests have near-endless optionality for accommodations.
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The core revenue stream for every hotel brand will always be heads in beds. But increasingly for luxury, premium and upscale properties, a strong reason to visit is required to convince customers to select you versus the competitor. With the OTAs, metasearch, short-term rentals and a litany of other travel resources, guests have near-endless optionality for accommodations.
Kagome and Echuca Regional Health (ERH) are hosting the Celebrating Culinary Careers event on 17 May at Morrisons Winery in Moama, New South Wales. The night will include a dinner experience featuring dishes from some of the country’s top industry names. These talents include Patissier and Presenter Adriano Zumbo; Good Chef Bad Chef ‘s Adrian Richardson, Marina Bay Sands Singapore’s John Sloane, and Chef and Global Hospitality Consultant Glenn Austin.
Alessandro Pavoni is fronting a new all-day Italian restaurant in Manly, which is slated to launch later this year in time for summer. Cibaria is part of the recently developed Manly Pacific Hotel and Pavoni and his wife Annna’s Sydney portfolio of Italian restaurants spanning a’Mare, Ormeggio at The Spit, Chiosco, and Postino Osteria, which will soon open in Summer Hill.
AC Hotels by Marriott®, part of Marriott Bonvoy’s portfolio of over 30 extraordinary brands, today announced the opening of AC Hotel Chengdu North, which marks the lifestyle brand’s debut in Southwest China. Situated at the junction of Chengdu’s Jinniu District and Xindu District, the new hotel has been expertly refined and crafted to deliver The Perfectly Precise Hotel™ experience.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
David Bae’s Kolture Group has swung open the doors to its latest venue Astro at The Streets of Barangaroo precinct in Sydney. Located in the former Soot space, Astro’s offering is inspired by Tokyo izakayas and the Korean barbeque venues of Seoul. “I wanted to create a venue where you can unwind at lunch or after work eating incredible Izakaya-style dishes, combining the communal atmosphere that Yakiniku or Korean BBQ brings, while knocking down some refreshing highballs and ju
Emaar Hospitality Group proudly announces the official opening of the much-anticipated Palace Dubai Creek Harbour. Situated on the creek’s shoreline, this five-star hotel offers unhindered waterfront views and showcases a glittering cityscape that unveils the Dubai Skyline from a new perspective.
The Museum of Contemporary Art Australia has announced a new hospitality partner that will spearhead its food and beverage programs. Melbourne-based The Big Group will take over as the museum’s new functions and venue hospitality partner from mid-May. The group is set to roll out bespoke food and beverage offerings within the Sydney destination including a ground-floor cafe that will open in June as well as a new concept on level four, which will be announced in September. “MCA Austr
Cloud5 Communications, a leading provider of IT solutions and services for more than 5,000 hotels across the Americas, has announced the appointment of technology expert and managed IT veteran, Frank Ziller, as its Chief Technology Officer (CTO).
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
The Westin Bora Bora Resort & Spa, a premier resort opening summer 2024 in Bora Bora, at the base of majestic Mount Otemanu, is pleased to announce the appointment of Chef Laurent Brun as Executive Chef. With a career spanning several continents including previous experience in The Islands of French Polynesia, Chef Brun brings a wealth of international experience and culinary expertise to the property’s three restaurants and three bars.
Lily Fossett Homemade seafood stock is easier than you think, as long as you follow a few simple rules As someone who lives in a small town with an actual working fish dock, I’ve been expanding my seafood repertoire. After mastering seasonal monkfish and oyster shucking, I wanted to try something more challenging, but also sustainable. So I set my sights on homemade seafood stock.
Centara Hotels & Resorts, Thailand’s leading hotel operator, has arrived in Dubai to reveal its latest updates, insights and expansion plans at the Arabian Travel Mart 2024. Having celebrated its 40th anniversary in 2023, the company is now embarking on a sustainable growth strategy that will introduce its unique style of family-centric hospitality to multiple new markets, including dynamic Middle Eastern destinations, as it strives to become one of the planet’s top 100 hotel operators by 20
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Noodles and Co, Mooyah, Clutch Coffee and Hyve execs discuss why successful loyalty platforms feature 1. Ease of use. 2. Engaging offers and new products. 3. Heavy adoption by customer base driven by employees actively promoting 4. Personalization. 5. Data analytics. 6. Seamless integration.
Forget everything you thought you knew about branding. Unfortunately, there is a common misconception about what branding actually means. While a logo and c.
HOLLYWOOD, Florida—Hard Rock International announced the global launch of Unity by Hard Rock, a loyalty program that rewards members across Hard Rock’s portfolio of more than 200 locations including hotels, casinos, cafes, and Rock Shops around the world. The brand is celebrating how its guest offerings have “Come Together” under the loyalty program with Lionel Messi, Noah Kahan, John Legend; and Shakira.
x·quic™, the leader in AI-powered online travel agent (OTA) reconciliation, is thrilled to announce its new partnership with Preferred Travel Group™ as an Alliance Partner. This collaboration gives Preferred Travel Group access to the most cutting-edge OTA reconciliation technology and services and allows Preferred Hotels to save time and money on OTA Commissions.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
The Riu Palace Aquarelle is the RIU Hotels & Resorts chain’s first establishment in Falmouth, the capital of Trelawny parish, just 35 minutes from Montego Bay airport and two hours from Kingston. The new 5-star, 24-hour all-inclusive hotel has a total of 753 rooms and is the ideal choice for families or groups of friends thanks to its 180 triple rooms and 26 family suites.
CARLSBAD, California—Stone Yard, Inc. announced its design partnership with Roger Thomas and the launch of his eponymous collection. As the first collaboration between the interior designer and the California-based furnishings manufacturer, the Roger Thomas Collection at Stone Yard, Inc. reflects Thomas’ career in hospitality design and the brand’s manufacturing capabilities.
In the world of hospitality, experiences play a crucial role in creating lasting memories for guests. While everyone may talk about the ideal guest experience, it's essential to recognize that not all experiences are created equal. What truly sets a guest experience apart and makes it unforgettable? Personalization is obviously key. Tailoring each interaction to the individual guest's preferences and needs can elevate a stay from ordinary to extraordinary and as a result, be highly memorable.
Officials of Ashburton Hospitality, a full-service consultancy firm focused on asset management, has added 10 hotels to its expanding portfolio. The Marriott-, Hilton- and IHG-branded hotels are located throughout the Midwest, Eastern seaboard and southeastern U.S. The hotels include Castle Hotel, Autograph Collection in Orlando; a Homewood Suites in Perimeter in Atlanta; Hotel Indigo in Tuscaloosa, AL; a Courtyard by Marriott in Madison, WI; a Hampton Inn in Madison, WI; and a Homewood Suites i
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Are you a silver, reposado, or an añejo kind of drinker? These 20 recommended bottles can help you decide. Tequila is unique in its versatility. Open-air fermented blancos can have the wild essences of mezcal, while extra añejos are smooth and as pleasing as sweet, woody XO cognacs. But tequila is an often-misunderstood spirit in the United States, despite the fact that a staggering 80 percent of the tequila from Mexico’s five tequila-producing regions is sold and consumed in the U.S.
Mobile phones are everywhere, and travelers increasingly use them to book trips and stays. In fact, 54% of Expedia Group travelers are booking on mobile devices*. How can you help ensure their searches find you? We’ve made it easy to create and manage mobile promotions on Expedia Group directly from STAAH. How it works In STAAH, select the promotion you want to create and manage.
It's no surprise, deciphering spreadsheets and tracking every penny can take the joy out of running a restaurant. Therefore, restaurant accounting software is the chef’s secret ingredient for financial efficiency.
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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