Mon.Apr 08, 2024

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In defense of tradition: Why hotels should resist the urge to change

eHotelier

The future of hospitality lies not in abandoning its roots in pursuit of novelty but in deepening its commitment to the principles that have always defined it: warmth, welcome, and a dedication to the well-being of every guest.

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Building a Food Culture

Modern Restaurant Management

When you jump into the world of Industrial and Organizational (IO) Psychology, culture is a predominant theme. That’s because one of the secrets to performance within any group, whether that is in the workplace, organizations, and even at home is to become cohesive, and the catalyst for cohesion is through culture. And in talking about bringing stability into our food businesses, culture can be that secret ingredient that makes all the difference in attracting the right people, retaining g

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Decoding travel jargon: From bleisure to rubbish tourism

eHotelier

Author and travel writer Paul Theroux had a very simple way of describing people who travel. He divided them into tourist and traveller, saying, “Tourists don’t know where they’ve been, travellers don’t know where they’re going.

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Pont Dining Room debuts new menu at InterContinental Sydney

Hospitality Magazine

The InterContinental Sydney has hit refresh on the culinary direction of in-house restaurant Pont Dining Room. Chef de Cuisine Kanishka Amunugama is now heading up the kitchen and has reworked the menu to feature dishes that make the most of seasonal produce and the kitchen’s chargrill. “We wanted to create a menu that maximises the potential of every ingredient, leaving no element wasted and spotlight sustainable sourced, seasonal produce,” says the former Mount Lofty House chef.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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IHG Hotels & Resorts named to Fortune 100 Best Companies to Work For®

eHotelier

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, has been named to the Fortune 100 Best Companies to Work For® 2024 List by Great Place To Work® and Fortune magazine, coming in at No. 28. Earning a spot means that IHG Hotels & Resorts has surpassed rigorous benchmarks, establishing itself as one of the country’s best places to work.

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Rolf Arndt named Managing Director of Fairmas Services GmbH

eHotelier

Fairmas proudly announces the appointment of Rolf Arndt as the Managing Director of its subsidiary, Fairmas Services GmbH, the Fairmas branch specialised in providing additional services for hotel owners & investors. Notably, Fairmas remains under the leadership of Niels Schroeder, while Rolf Arndt will lead the Fairmas Services GmbH. With over 30 years of invaluable experience in the hospitality industry, particularly in Finance, Rolf brings a wealth of knowledge and expertise to his new r

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Goldfields Hospitality Group launches in regional Victoria

Hospitality Magazine

Goldfields Hospitality Group (GHG) has officially launched with a focus on promoting and improving tourism and hospitality options in regional Victoria. GHG is the project of local hoteliers Martin Shew and David Cook-Doulton of Hotel Vera in Ballarat and Hotel Ernest in Bendigo alongside local restaurateurs Peter Barton and Tim Foster. The announcement came at a Victorian tourism industry event last week, where GHG shared its plans to develop a portfolio of regional Victorian venues under suppo

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Dugasta Properties records overwhelming success: Moonsa project rapidly selling out, Al Haseen Residences 90% sold

eHotelier

Dugasta Properties Development, an emerging force in the UAE’s dynamic real estate landscape, today proudly announces the remarkable success of its flagship projects, Al Haseen Residences and Al Haseen Residences 2, that have been almost sold-out.

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Matt Moran on his expansion to Canberra with Compa and &Sando

Hospitality Magazine

Matt Moran is a name that’s synonymous with the Sydney dining scene. He’s the brains behind some of the city’s top eateries such as Aria and Chiswick, but Canberra has been calling and he’s finally answered with two venues: Compa and &Sando. Moran speaks to Hospitality about the expansion and what to expect from the new additions which have opened this week in the capital city.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Radisson Hotel Group’s luxury lifestyle brand Radisson Collection arrives in India with first opening in Srinagar

eHotelier

Radisson Hotel Group is delighted to announce the grand debut of its luxury lifestyle brand, Radisson Collection in India with the opening of Radisson Collection Hotel & Spa, Riverfront Srinagar. Nested on the banks of River Jhelum, the hotel derives its design inspiration from Kashmir’s heritage, culture, and art. The hotel exudes the true spirit of Kashmir combining landmark architecture, elegant interiors, exceptional gastronomic and cultural experiences, personalized service, and luxurio

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5 Wellness Travel Trends Blurring the Line Between Hospitality and Healthcare

Horizon Hospitality

There is no doubt about it – the wellness travel industry is here to stay, showing steady growth since the end of the pandemic. However, this doesn’t necessarily mean that travelers are now flocking in droves to traditional hotel gyms and beauty spas. Travelers want to leave hotels and resorts feeling more revitalized and healthier than when they arrived.

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Kristy Williams appointed Director of Sales & Marketing at Cairns Harbourside Hotel

eHotelier

Highly experienced sales and marketing professional Kristy Williams has been appointed as Director of Sales & Marketing for the newly rebranded Cairns Harbourside Hotel in tropical north Queensland.

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In New ‘Simpsons’ Episode, Marge Becomes the Face of a Ghost Kitchen Union

EATER

Marge in hot water. | The Simpsons Simpsons writer Cesar Mazariegos explains why the show decided to tackle minimum wage, ghost kitchens, and the gig economy “It kind of shakes my faith in billionaires,” Marge Simpsons admits to Lisa, three-beers deep after a grueling shift at Gimme Chow, a ghost kitchen and delivery app. In the latest episode of The Simpsons , “Night of the Living Wage,” Marge takes the job to pay off an unexpected medical bill (for someone else’s “emotional-support chicken”).

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Chris Kemlo appointed General Manager at The Calile Hotel

eHotelier

Now in its fifth year, and off the back of being named Best Hotel in Oceania in The World’s 50 Best Hotels last year, The Calile Hotel remains committed to delivering the best possible hospitality experience for its discerning guests.

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Bottega Coco announces 2 new chef appointments

Hospitality Magazine

Sydney restaurant Bottega Coco has announced two new culinary talents are now running the kitchen. The Barangaroo Italian eatery is now headed up by Executive Chef Dario Nencioni, who has been working in restaurants for the past 15 years, specialising in Italian cuisine. The Tuscan-born chef moved to Australia in 2016, joining the team at Commissary by Chiosco in Mosman before moving to Bottega Coco. “The essence of Italian cuisine lies in its simplicity and respect for ingredients,”

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2024 Outlook: Profit Trends Should Stabilize, Despite Lingering Challenges

Lodging Magazine

While there are still many unknowns regarding the economy, STR’s data points to further stabilization for the U.S. hotel industry. Aligned with record highs in ADR and RevPAR, total revenues and profits were strong in 2023, well above 2022 and only slightly below 2019 levels. Total revenue per available room (TRevPAR) grew by 10 percent compared to 2022, and with a more normalized growth rate in total expenses per available room (up only $13 in […] The post 2024 Outlook: Profit Trend

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San Juan’s Historic Dive, El Batey, Isn’t for Everyone. But Anyone Can Call It Home.

EATER

Despite the passing of its original owner, Hurricane Maria and a pandemic, the bar remains a haven for locals, loud music and more than a few pets.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Kimpton Las Mercedes to Serve as Brand’s First Hotel in the Dominican Republic

Lodging Magazine

ATLANTA—Kimpton Hotels & Restaurants, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, announced it will open a new boutique hotel in Santo Domingo. Marking the brand’s first property in the Dominican Republic, Kimpton Las Mercedes will complement its surroundings while serving as an exploration point. The hotel is poised to open in the summer of 2024.

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An Overview of Metrics Every Revenue Manager Should Track

Revfine

Navigating the complexities of hotel revenue management isn't easy. From demand forecasting and rate negotiations to inventory management and competitor analysis, there are plenty of challenges to keep revenue managers on their toes. But technology is changing the game. Today's revenue managers have powerful tools at their disposal that can help them streamline operations and The post An Overview of Metrics Every Revenue Manager Should Track appeared first on Revfine.com.

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Customer Experience in the Age of AI

Hospitality Net

HSMAI Staff recently had the opportunity to chat with David C. Edelman, a speaker at the HSMAI Commercial Strategy Conference, June 25-26 in Charlotte. David is author of the upcoming book, Personalized: Customer Strategy in the Age of AI, and is a sought-after advisor on digital transformation and marketing. As CMO, David guided Aetna (now part of CVS Health) through becoming a digitally oriented, customer-centric brand.

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Britannia Hotels PBT rises 18% in FY23

Hotel Owner

Britannia Hotels has revealed that pre-tax profits have risen 18% to £39.3m during the year to 31 March 2023, with group turnover also rising 31.3% to £154.7m. Britannia has attributed its performance to sales increasing over 30% for the year, in what was “a period of difficult trading conditions”. The Cheshire-based hotel chain, which has been ranked as the worst in the UK for 11 consecutive years, has also increased its staff total from 1,818 to 2,365.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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BCD Travel reveals the top destinations of 2023 for U.S. business travelers

Hospitality Net

According to BCD Travel’s Cities & Trends 2023 United States edition, Europe accounts for seven of the 10 most visited intercontinental cities for American business travelers, with London being the most popular. The report is based on BCD flight and car rental data in 2023 in the U.S.

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STAAH Celebrates Milestone Achievement with 20,000 Properties on Board

STAAH

Technology plays a pivotal role in shaping the way hotels and accommodations operate and connect with their guests. One notable player in this space, STAAH, has recently achieved a remarkable milestone by reaching 20,000 properties worldwide. This achievement not only underscores the company’s growth and influence but also highlights the increasing reliance on advanced technology solutions in the hospitality sector.

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Hoteliers to Gather in Toronto for Maestro PMS’s Sold Out ‘Accelerate 2024 Users Conference;’ Game-Changing Tech to be Showcased

Hospitality Net

Markham, Ontario, April 9, 2024 — Next week users of the widely popular Maestro PMS platform, a Web Browser based cloud and on-premises all-in-one property-management system, will gather at the King Edward Hotel in Toronto for the SOLD OUT “Accelerate 2024” users conference. The four-day event, to be held April 15 to 18, will enable attendees to exchange ideas, build alliances, and leverage innovative tools and actionable business strategies to capitalize on their Maestro PMS investment.

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How to become more operationally efficient with decision trees and large language models

SAS

The ability of an organization to make informed decisions swiftly and accurately is crucial. Organizations across various industries rely heavily on advanced technologies to navigate complex data and enhance customer experiences. Decision trees and large language models (LLMs) are two technologies that play pivotal roles in empowering organizations to make [.

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.