Tue.Dec 05, 2023

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Enhancing Guest-Centric Experiences with QR Code Technology and Time-Tested Human Connections

Modern Restaurant Management

The pandemic dealt a mighty blow to the bar and restaurant industry, where social distancing replaced friends and families gathering together to share stories, celebrate milestones, and create lasting memories. As the doors began to reopen, slowly and cautiously, restaurants and bars, still coping with labor shortages and inflation, had one new challenge to overcome — higher expectations.

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Black Friday 2023: direct channel campaigns boost hotel website conversions by 43%

eHotelier

Here are some learnings from this year's campaigns to help guarantee success in your future hotel marketing campaigns.

Marketing 278
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Have a Winter Hospitality Plan

Modern Restaurant Management

In this episode of the Making Dough Restaurant Show , host Hengam Stanfield logistic tips for the holidays and winter weather. She offers nine tips for restaurant owners and managers to conquer the unique challenges that cold weather brings and explores the cozy side of winter hospitality.

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Hotel success: How to succeed in the hotel industry

MEWS

What does hotel success mean to you? It's most likely tied to meeting guest expectations and staying profitable. Successful hotels create a positive guest experience by constantly adapting to trends and market needs.

Marketing 130
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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What’s Needed for ABS to Become a Reality?

Larry Mogelonsky

In a comprehensive article at Hospitality Technology about what's needed from a technological standpoint to make attribute-based shopping (ABS) a reality for hotel properties and brands, Adam was quoted about some of the cultural and process changes that need to take place. Make no mistake: ABS will happen. It serves the guest by ensuring that they are better able to personalize their stays in the pre-booking or prearrival phases.

Article 100

More Trending

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2024 Is Trending in the Right Direction for Hoteliers

Lodging Magazine

Hoteliers have plenty to look forward to in 2024. Between accessibility and sustainability, hotels are adapting to a changing landscape in meetings and events—and the larger societal landscape. And hotels are adapting to changing workforce conditions as well. With staffing levels that have never recovered to their 2019 numbers, the focus has shifted to maximizing effectiveness with the staff hotels have—and that means automation, automation, automation.

Magazine 114
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InterContinental Bangkok Sukhumvit: First look into Thonglor’s newest luxury hotel

eHotelier

IHG Hotels & Resorts, announces the opening of InterContinental Bangkok Sukhumvit, a new luxury lifestyle destination for the discerning modern traveller. Situated in Thonglor, the property offers 241 beautifully appointed rooms and suites, and seamlessly weaves traditional Thai craftsmanship with modern international influences to create an unparalleled destination that mirrors the essence of one of Bangkok’s most vibrant districts.

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Hilton Garden Inn Marks 1,000th Property Milestone With Costa Rica Opening

Lodging Magazine

Hilton Garden Inn marked a year of global expansion with the opening of its 1,000th property: the Hilton Garden Inn San Jose Airport City Mall in Costa Rica. The hotel has access to Route 1, is near SJO International Airport, and provides an airport shuttle. Situated adjacent to the City Mall Alajuela and a mile from the city center, guests can visit museums and attractions.

Magazine 110
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Alejandro Bernabé appointed General Manager and Regional Vice President at Four Seasons Hotel Madrid

eHotelier

Four Seasons Hotel Madrid announces the appointment of Alejandro Bernabé as its General Manager and Regional Vice President after more than five years as the General Manager of Four Seasons Hotel Seoul, making it his second hotel with the company. After eighteen years outside of Spain, having worked for AVANI Hotels and Kempinski Hotels & Resorts in Geneva, Bangkok, Dubai, among others.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Gilding the Apple

EATER

Tilda Rose The Western-style Christmas I fantasized about as a child finally arrived in China in recent years — in the form of packaged gift apples Growing up in a nonreligious household in Nantong, China — a bustling city of nearly 8 million people — I didn’t celebrate Christmas until I immersed myself in the exports of Hollywood. Christmas movies were big hits in China; so were soap operas with holiday episodes dubbed in Mandarin and Mickey Mouse comic books translated from English.

Book 108
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Zeynep Peker Prakatur appointed Area Commercial Director at Raffles The Palm Dubai

eHotelier

Zeynep Peker Prakatur is the new area commercial director. With a 23-year career in the UAE luxury hospitality sector, the hotel says she is known for stakeholder management and inspirational leadership.

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Ask Gastropod: Is the Burn From Foods Like Wasabi Different From Chile Pepper Heat?

EATER

We may use the same words to describe different spicy foods, but how we physically experience their heat can differ drastically. | Charly Triballeau/Getty Images Podcast co-hosts Cynthia Graber and Nicola Twilley explore your spiciest food questions, from the complexities of capsaicin to whether white chocolate is a lie In the latest episode of Gastropod, co-hosts Cynthia Graber and Nicola Twilley answer a few of the great questions they’ve received from listeners over the years — like this one

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Marriott International signs agreement with IOI properties group to bring W Hotels to downtown Singapore

eHotelier

Marriott International, Inc. announced today it has signed an agreement with IOI Properties Group, one of Malaysia’s leading property developers to bring W Singapore – Marina View, a new 350-room property, to downtown Singapore. The hotel is slated to debut at the site of a 51-story mixed-use development. Perched atop the hotel is Marina View Residences, where a suite of high-end apartments is set to redefine luxury living.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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To Drive Top Line Revenue, Hotel Sales Must Think Like Marketing

Revenue Hub

Hi, welcome to another Expert Insights discussion Today we are joined by Stephanie Smith from Cogwheel Marketing , one of our Expert Partners , In this discussion we explore how hotel sales and marketing can seem disconnected when looking at how to drive topline revenue. With the continual change In traveller behaviour, and how they go about researching, and subsequently booking their travel, it is more imperative than ever that hotels take a balanced and strategic view of how they market to bot

Marketing 104
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Two “World Winners” Awards for the Thanda Group

eHotelier

Thanda Group, lifestyle and philanthropic experiences in Africa, is delighted to announce that it clinched two World Leading awards at the 30th annual World Travel Awards for its private island located off the coast of Tanzania and its safari offering in KwaZulu Natal, South Africa.

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A Hotelier’s Survival Guide: Steps to Profitable Investment

Revenue Hub

On the 1st of August 1981, MTV broadcast the first music video in its history: “Video killed the radio star” , by The Buggles , a declaration of intentions that predicted, in the form of a catchy tune, the death of the radio format in favour of video. NB: This is an article from mirai , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date More than a decade later, in the mid-1990s, the emergence of the internet in our homes would prove to be a golden opportunity fo

Article 101
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What’s trending in the food and beverage industry in 2024?

Hospitality Net

The food and beverage industry has witnessed healthy growth over the past couple of years and with this trend there have been some significant shake-ups. The sector has evolved across all its component parts, from food preparation to packaging, restauration, home delivery, and homemade. Social media has become a powerful force that propels food trends to spread rapidly through our cultural consciousness.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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BHA fears NLW rise will put more strain on local hotels

Hotel Owner

The Bristol Hoteliers Association have raised concerns about the chancellor’s announcement that the National Living Wage will be raised by almost 10% from April 2024, as they fear it will “put further pressure on their businesses”. While the business rates relief scheme has been extended, the association’s chair Raphael Herzog said it is “cold comfort” in face of increased wage costs and the continuing high prices for energy, food and drink.

Pricing 98
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Snuggling My Christmas Dinner

EATER

Tilda Rose One Christmas, on a windswept Greek peninsula, my grandparents bought me a fuzzy pink piglet. As a kid, I spent all my summer and winter holidays in my parents’ hometown of Methana, a small Greek peninsula with an active volcano, beautiful beaches, and a wild, windswept sort of nature. It’s just a couple hours from Athens, where I lived with my family the rest of the year, accessible either by car or by boat from the bustling Piraeus port.

Book 97
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Today’s news in brief – 5/12/23

Hotel Owner

Rocco Forte Hotels has announced a significant minority stake acquisition by the Saudi Public Investment Fund (PIF), with the Forte family retaining majority ownership. The Italian entity CDPE Investimenti (CDPEI) has sold its entire stake. The PIF’s investment, including primary equity, aims to accelerate the brand’s expansion. Sir Rocco Forte remains executive chairman, and Olga Polizzi as deputy chairman.

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IHCL Strengthens Its Presence in Kolkata with the Opening of Taj Taal Kutir

Hospitality Net

Indian Hotels Company (IHCL), India’s largest hospitality company, announces the opening of Taj Taal Kutir, Kolkata. Located in proximity to the Kolkata International Airport, hotel blends its colonial design with its contemporary setting in the smart city of New Town.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Generator revenues up 17% in Q3

Hotel Owner

Hybrid accommodation brand Generator has announced “record-breaking” revenues for Q3 2023, resulting in a 17% YTD increase. The group’s EBITDA also increased 28%, standing at €55.2m (£47.30m). According to Generator, this is the brand’s “most successful year to date”. It added that after a “record-breaking” H1, the Q3 results confirm “the post-pandemic return of the hybrid accommodation model and the growing demand for mixed accommodations from Millennials, Gen Z, and family travellers”.

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The Psychology of Luxury Travel: Key to Attracting Affluent Customers

Revenue Hub

When a legacy brand with half a century of history looks to improve its digital marketing, it may be tempting to think success is as simple as running a few online ads. For safari specialists, Ker & Downey Africa, it was not as their unique capability to create and host bespoke, luxury safaris was unclear from their marketing. NB: This is an article from Think with Google Subscribe to our weekly newsletter and stay up to date Set packages for a specific amount of people over a set number of

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Saudi PIF acquires significant minority stake in Rocco Forte Hotels

Hotel Owner

Rocco Forte Hotels has announced that the Saudi Public Investment Fund has acquired a significant minority stake in the company. The Forte family will retain majority ownership and control and the arrangement sees the Italian entity CDPE Investimenti (CDPEI) selling its entire stake. Rocco Forte stated that the PIF’s investment will include an element of primary equity which will accelerate the brand’s expansion.

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The Definitive Guide to More Efficient Hotel Operations in 2024

Hospitality Net

In an era of rising operational costs and sustained labor challenges, operational efficiency in hotel back offices has become paramount. Uncover simple steps to automating many aspects of a back office that will improve hotel operations, reduce costs, and decrease your hotel’s environmental footprint.

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.