Thu.Apr 04, 2024

article thumbnail

Maintainability vs sustainability: Finding the common ground in property management

eHotelier

Juggling maintenance and sustainability in a property is a balancing act between deciding what level of maintenance we want to achieve and can afford and ensuring that the property runs as efficiently as possible without compromising on service or standards.

article thumbnail

Lessons in building better hotel tech products

MEWS

Part 1: Solo, Duo, Trio Aylin and I work together in the Connectivity tribe at Mews, where our primary focus is the connectivity of our hospitality platform. This enables hoteliers to connect their crucial external systems, such as processing reservations through connections to CRS, OTAs, etc., and manage their business from a single unified platform.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Roadmap to Sustainability

Modern Restaurant Management

There is not one simple thing a company can do to be more sustainable–there are dozens that need to done every day, but they are doable. That's one of takeaways in You Can't Market Manure at Lunchtime: And Other Lessons from the Food Industry for Creating a More Sustainable Company by Maisie Ganzler, chief strategy and brand officer of Bon Appétit Management Company.

Book 196
article thumbnail

Why Are Restaurant Water Glasses So Small?

EATER

This glass is too small. | Getty Images Tables are tiny and so are the glasses One question I often find myself mulling over while dining out is: When did the water glasses get so tiny? That gives way to other thoughts. Am I just uncontrollably, and perhaps worryingly, thirsty? Is the guidance that I drink eight glasses a day indeed bogus ? Am I not supposed to drink this much water with a meal?

Server 143
article thumbnail

Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

article thumbnail

What is hotel revenue management and why is it important?

MEWS

What is revenue management? Revenue management is a business technique that optimizes inventory and maximizes profits. Its parameters evolve over time with advancements in artificial intelligence, automation, and industry-leading tools, but its core principles remain consistent.

130
130

More Trending

article thumbnail

Evian Resort: five-star Hôtel Royal unveils its evian® SPA, the first in Europe

eHotelier

The Hôtel Royal, a gem nestled amidst the surrounding nature, celebrates the completion of a year of transformation of its spa, inaugurating a new space dedicated to an all-round wellness experience: evian® SPA.

130
130
article thumbnail

Unlocking Advantage & Disadvantage: Hotel Kiosk Experience

Soft Inn

I n today’s fast-paced world, technology has revolutionized various industries, including hospitality. Delays in hotel check-ins can significantly impact guest satisfaction, with even a 5-minute delay reducing it by 50%. Long queues at hotel front desks during check-ins are now a thing of the past, thanks to the self-check-in hotel kiosks. In this article, we'll delve into the advantages and disadvantages of hotel kiosks and how they're reshaping the hospitality landscape.

article thumbnail

Holland America Line teams up with Audible to offer a virtual book club allowing guests to stay connected to the brand on board and ashore

eHotelier

Holland America Line is working with Audible, a leading creator and provider of premium audio storytelling, as the first cruise line to offer a co-branded book club with celebrated authors across different genres. The alliance also includes curated destination-focused collections—accessed via an extended Audible free trial—as well as free in-stateroom Audible content available to all guests.

Book 130
article thumbnail

A Sense of Place and Sixties Style

Guides: Lodging Magazine

Guestrooms and Corridors at the Condado Palm Inn Last fall, South Florida interior design firm V Starr conducted a refresh of the Condado Palm Inn’s 88 guestrooms and corridors that evokes the hotel’s Puerto Rico locale. Capturing the community of Condado’s vibrant energy, the redesign was part of an $8 million, property-wide transformation that led to the Condado Palm Inn earning Hilton’s Tapestry Collection banner.

Magazine 114
article thumbnail

Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

article thumbnail

Hilton named no. 1 best company to work for in the US

eHotelier

Hilton has once again been recognized for its award-winning workplace culture. Today, Great Place to Work and Fortune named Hilton No. 1 on the 100 Best Companies to Work For in the U.S. list, marking its ninth consecutive placement on the prestigious list and sixth consecutive year in the top 10. Today’s recognition follows the company’s ranking as the No. 1 World’s Best Workplace and makes Hilton the only hospitality company to have earned the top spot on these prestigious lists.

130
130
article thumbnail

HB on the Scene: Leaders discuss AI, labor and other issues at AAHOACON24

Hotel Business

At the 2024 AAHOA Convention & Trade Show at the Orange County Convention Center in Orlando, brand leaders took to the stage during the first General Session to discuss the issues affecting the hotel industry. Moderated by Sarah Dandashy , creator, Ask a Concierge , the panel included Geoff Ballotti , president/CEO, Wyndham Hotels & Resorts ; John Murray , president/CEO, Sonesta ; Rajiv Trivedi , board member, Red Roof ; Julie Arrowsmith , president/CEO, G6 Hospitality ; Greg Juceam , pr

Concierge 111
article thumbnail

Evian Resort: five-star Hôtel Royal unveils its evian® SPA, the first in Europe

eHotelier

The Hôtel Royal, a gem nestled amidst the surrounding nature, celebrates the completion of a year of transformation of its spa, inaugurating a new space dedicated to an all-round wellness experience: evian® SPA.

130
130
article thumbnail

Ireckonu Announces Latest ISO Recertification, Renewing Commitment to Highest Industry Security Standard

Hospitality Net

Ireckonu, an innovative Hospitality Middleware and Customer Data Platform for hotel chains, today announced the achievement of ISO/IEC 27001:2022 certification, a globally recognized standard for information security management systems (ISMS). This certification demonstrates Ireckonu’s comprehensive commitment to the highest level of security for sensitive information and data.

article thumbnail

Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

article thumbnail

David Roberts appointed Chief Operating Officer at Fusion Hotel Group

eHotelier

Fusion Hotel Group has announced the appointment of David Roberts as its new chief operating officer (COO), bringing on board a seasoned professional with some 20 years’ experience in the Asian hospitality sector at a time when the hotel group is significantly expanding its presence in the region.

130
130
article thumbnail

Book and Join, a Key Feature of Your Loyalty Program

Revenue Hub

The loyalty programs of the largest hotel brands in the world, such as Marriott, Hyatt and Hilton, all share a common functionality: “book & join” or the ability to join the loyalty program while making the first reservation and without diverting to a different funnel where there is a greater chance that your guest will drop out. NB: This is an article from mirai , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Increasing your customer database quickly is o

Book 109
article thumbnail

Karim Abdelhamid appointed General Manager at Sofitel Al Hamra Beach Resort

eHotelier

Sofitel Al Hamra Beach Resort is delighted to announce the appointment of Karim Abdelhamid as the General Manager, responsible for overseeing the Sofitel Al Hamra Beach Resort. Karim is no stranger to Sofitel’s brand and has garnered over 25 years of rich experience in managing luxury and lifestyle properties globally. Sofitel Al Hamra is thrilled to welcome back Karim, who brings a wealth of expertise to the soon-to-be launched beach resort of Al Hamra.

130
130
article thumbnail

10 Booking Trends and Stats to Drive Guest Experience and Revenue

Revenue Hub

Many of us grew up on the precipice of a new digital era, an inflection point after which innovations seemed to multiply to uncover possibilities that our younger selves might have dismissed as fit for a more distant future – if we imagined them at all. NB: This is an article from Flyr (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date In 2024, innovation seems to be waiting around every corner, and no industry is exempt from its inf

Book 107
article thumbnail

Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

article thumbnail

Women hospitality leaders share their success stories

Hotel Business

Women continue to shape the hospitality landscape, lending their insight and leadership to an ever-changing industry. We spoke with four women leaders within the industry who shared their unique career journeys with us: Summer Shoemaker, general manager, San Diego Mission Bay Resort (San Diego) What does it mean to you to be a female leader in the hospitality industry?

Events 105
article thumbnail

Intellisoftware Join Forces with the Australian Revenue Management Association (ARMA) in Major Strategic Partnership

Hospitality Net

Intellisoftware Pty Ltd, a leading Australian start-up in the Artificial Intelligence (AI) space has today unveiled a new wide-ranging strategic partnership with the Australian Revenue Management Association (ARMA) - a peak industry body active in the hospitality and tourism sectors focused on elevating the standards of revenue and yield management and driving continuous growth in professional skills, knowledge and innovation.

103
103
article thumbnail

Sonesta Chief Brand Officer Elizabeth Harlow gives advice to women leaders

Hotel Business

Sonesta Chief Brand Officer Elizabeth Harlow is helping to pave the way for women leaders in hospitality. Over her tenure at the company, she has defined brands that resonate across different demographics, overseen the development of new partnerships and reshaped the customer journey. Harlow gave Hotel Business a look into her career journey, her inspirations and even shared with us advice she has for aspiring women leaders: Why are you passionate about hospitality?

article thumbnail

The Meritage Resort & Spa unveils renovation in Napa Valley

eHotelier

The Meritage Resort and Spa proudly unveils its $25 million renovation, presenting 322 transformed guest rooms alongside its existing luxurious 147 guest rooms and suites, now boasting a total of 467 modern, spacious guest accommodations. This extensive renovation also encompasses a new lobby and expanded bar area, refreshed ballrooms, pre-function and meeting rooms, an updated chic bowling lounge, a reimagined café and grab-and-go outlet, and added a premier steakhouse and a Champagne lounge.

article thumbnail

Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

article thumbnail

“No” Is an Easy Answer

Hospitality Net

If a customer asks you to do something you haven’t done before, “No” is an easy answer. Why?

98
article thumbnail

Spotlight Shines Brighter on Algorithmic Hotel Price Fixing

Revenue Hub

After a series of lawsuits, newly expressed interest in a case by the DOJ and FTC could signal more scrutiny over alleged hotel pricing collusion. The U.S Department of Justice is ramping up its scrutiny of how algorithmic price-fixing impacts consumers across multiple verticals, including the hotel industry. The latest news came late last week when the Federal Trade Commission (FTC) and the Justice Department’s Antitrust Division filed what’s known as a “statement of interest” with the District

Pricing 95
article thumbnail

SCP Corcovado Wilderness Lodge Debuts on Costa Rica’s Osa Peninsula

Hospitality Net

Soul Community Planet (SCP) Hotels, a holistic hospitality company serving those who value wellness, social good and the environment, today announced the grand opening of SCP Corcovado Wilderness Lodge (CWL). CWL uniquely sits at the intersection of two thriving ecosystems: Corcovado National Park, which is known as the world’s most biologically intense terrestrial ecosystem, and the Isla del Caño Biologic Reserve, a vibrant marine ecosystem.

article thumbnail

Survey: 76% of Americans plan trip in next year

Hotel Business

The travel industry continues to boom, with a significant increase in travel intentions among U.S. adults in 2024 according to new research from MMGY Travel Intelligence. In the latest edition of the firm’s Portrait of American Travelers study, three-quarters of Americans (76%) report they plan to take a vacation in the next 12 months, a notable increase from 70% observed this time last year.

Pricing 94
article thumbnail

Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.