Personalization versus customization with Aleksandra Kotle, GM of Crockfords Las Vegas
eHotelier
OCTOBER 28, 2024
With so much buzz around personalization these days, what is often missed is the precision of service delivery necessary to execute this attention to detail at scale, for which there’s no truer form of expressing this precision than through customization of the guest journey in a seamless blend of meticulously curated experiences.
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