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Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. Instead, these smooth interactions are more likely attributable to soft skills like problem-solving and empathy that allow teams to work together and deliver exceptional service, turning one-time customers into lifelong fans.
Known to many as the Eternal City, Rome has an uninterrupted history spanning two and a half thousand years. Apart from incredible historical sites, Rome has some of the world’s finest luxury hotels, often carved out of grand palazzos that once served members of the royal court of the Papal elite, and all of them adorned with opulent finishings and fine art.
Hotel gift vouchers are a formidable strategy to amplify revenue streams and grow guest loyalty. Gift vouchers are versatile. Unlike any other monetary gift card, they can be tied into particular hotel services, enhancing revenue streams. When guests enjoy staying at your hotel, they want to come back and enjoy something they didn’t experience in the previous stay or invite their friends and family to enjoy your property.
SiteMinder, the world’s leading hotel distribution and revenue platform, unveiled the winners of the 2024 SiteMinder Partner Awards during a ceremony at WTM London, recognising businesses across five continents that have successfully simplified an increasingly-complex landscape for hoteliers. From the simplification of revenue management to payments, digital marketing, direct bookings, and upselling, the winners highlighted the need for hoteliers to lean on technology and consultants to navigate
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
The evolution of hotel technology The hotel industry has seen rapid changes in technology over the past decade. Traditionally, hoteliers relied on manual processes and disconnected systems to manage reservations, pricing, guest services and more. However, the rise of online travel agencies (OTAs), the growth of global travel, and the increasing expectations of tech-savvy travelers have required a shift towards more integrated solutions.
Lille Allen/Eater Who else would think of roasting a turkey in parchment paper or turning a grape into a cream cheese vessel? It’s hard to imagine a recipe that Martha Stewart hasn’t made her own. After decades of publishing cookbook after cookbook, she has put her stamp on the quotidian realities of microwave cooking and the grandeur of weddings, multiple ways to make cheesecake , and her family recipe for pierogi.
Case study: What we see throughout is how the EAST Miami facilities the new commerce of Brickell around it by playing host to so many 'alternative thinkers'. This dynamic interaction between multiple parties can only be achieved by thinking in terms of mixed use.
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Case study: What we see throughout is how the EAST Miami facilities the new commerce of Brickell around it by playing host to so many 'alternative thinkers'. This dynamic interaction between multiple parties can only be achieved by thinking in terms of mixed use.
DANBURY, Connecticut—Griffin Hotel Management LLC has merged into Meyer Jabara Hotels (MJH). Effective immediately, Griffin will transition 14 assets to the MJH umbrella, and when combined with other deals currently in the 2024 pipeline, the hotel ownership and management company will reach 50 hotels by Q1 2025. Griffin executives James Kirkland and Jay Fishman are taking on new roles at Meyer Jabara Hotels.
As the hospitality industry rapidly evolves, one technology is emerging as a critical tool for improving guest experiences and streamlining operations: guest-led conversational AI.
My hotel is currently operating on a very tight budget, and I am struggling to get necessary system upgrades approved to ensure proper security measures are being met. Do you have any advice? Data protection is not just a technical issue—it’s a business imperative. If you’re not taking data protection seriously, you’re putting your entire operation at risk.
Accor, a global leader in hospitality, is proud to announce the signing of Sofitel Sapa Hotel & Residences, a landmark luxury development set to bring Sofitel’s signature French elegance and cultural refinement to the breathtaking highlands of Northern Vietnam.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Pyramid Global Hospitality has merged the company’s European division, Hamilton Pyramid Europe , with Axiom Hospitality. The merger adds more than 30 properties to Pyramid’s European portfolio for a combined organization managing 48-plus hotels and 8,000-plus keys, with a pipeline of both existing and new-build hotels and resorts. Following a period of integration into early 2025, the European business will be led by Axiom’s Jamie Lamb and Alex Pritchard, the cofounders/co-CEOs of the company, a
ST. LOUIS—Drury Hotels Company, LLC, opened its newest hotel in Chattanooga, Tennessee. The Drury Plaza Hotel Chattanooga Hamilton Place—the first Drury Hotel in Chattanooga and the fifth Drury Hotel in Tennessee—has 210 guestrooms and suites and over 2,500 square feet of meeting space. This is the third hotel opened by the company in 2024, with four additional openings slated before the end of 2025.
Davidson Hospitality Group has been selected by Lennox Capital Partners to manage two of its properties: The Highland Dallas, Curio Collection by Hilton in Dallas, and The Westin St. Louis in St. Louis. “We are grateful for the opportunity to partner with the Lennox Capital team on these two outstanding hotels in truly dynamic and vibrant cities,” said Thom Geshay, CEO/president, Davidson Hospitality Group.
ATLANTA, Georgia—Davidson Hospitality Group has been selected by Lennox Capital Partners to manage two properties: The Highland Dallas, Curio Collection by Hilton in Dallas, Texas, and The Westin St. Louis in St. Louis, Missouri. “We are grateful for the opportunity to partner with the Lennox Capital team on these two outstanding hotels in truly dynamic and vibrant cities,” said Thom Geshay, CEO and resident, Davidson Hospitality Group.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Hotel brokerage and development company The Kabani Hotel Group recently hosted its Eighth Annual Hotel Investment Forum at the JW Marriott Marquis in Miami. With the theme of “The Time is Now,” the sold-out event focused on the upcoming opportunities in 2025 in the hospitality market, with an emphasis on Florida. Keynote speaker Greg Friedman, managing principal/CEO of Peachtree Group , highlighted that there are distinct opportunities in the current macroeconomic environment for hotel investor
Best ways to optimize a small hotel room A small hotel room is considered to be anything from 150 to 300 square feet (or 14 to 28 square meters), though ideally it should be at least 200 square feet (18.5 square meters) - excluding the bathroom. European hotel rooms tend to smaller in size at around 160 square feet, with an average American hotel room being approximately 300 square feet.
Reading Time: < 1 minute Europe: Third-party management company Pyramid Global Hospitality has emerged its European division, Hamilton Pyramid Europe, with hotel management company Axiom Hospitality. The merger will add more than 30 properties to Pyramid’s European portfolio. The combined management company will now oversee more than 48 hotels and over 8,000 keys, with a pipeline of existing and new build properties.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Terre Blanche Hotel Spa Golf Resort is delighted to announce the appointment of Paul Armitage as Director of Development, effective from December1, 2024.
Mandarin Oriental has appointed Amanda Hyndman to the position of COO, following the retirement of Christoph Mares. At this time, she will also continue in her current role as chief people & culture officer. Hyndman’s career spans more than 30 years in the luxury hotel industry, and she has been with the group for 18 years. In that time, she has held several senior management roles in Mandarin Oriental hotels in the U.K., Hong Kong, Bangkok and Washington, D.C., as well as area VP roles over
Kinseth Hospitality Companies has assumed management of The Peregrine Omaha Downtown, Curio Collection by Hilton. The hotel features 89 guestrooms, The Habitat lobby restaurant, The Take Off rooftop bar, a fitness center and a meeting room. Kinseth has plans to overhaul and enhance the current food and beverage options. “This hotel is a perfect match for our commitment to excellence in hospitality, and we look forward to enhancing the guest experience with our dedicated team,” said Ben Kin
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Regent Hotels & Resorts will reimagine the world of fine dining introducing two fresh interpretations of the brand’s multi-sensory pop-up dining experience, Regent Taste Studio.
Hyatt Hotels Corporation (NYSE: H) today announced the opening of Hyatt Centric Malta, marking the exciting debut of the Hyatt Centric brand in Malta. As the seventh Hyatt Centric in Europe, this expansion reflects Hyatt’s accelerated brand presence in countries bordering the Mediterranean, with a portfolio spanning 13 different brands and over 80 properties.
Dusit Foods, a subsidiary of Dusit International, one of Thailand’s leading hotel and property development companies, has signed a strategic partnership agreement with Green House Co.
Premium hospitality group Upmarket Leisure has today (November 4th) formally launched its first international outpost, a new world-class poolside experience and Mediterranean restaurant, Cabana Club, at the recently opened ME Malta – a luxury hotel by ME by Meliá. Located at the island’s highly anticipated lifestyle development Mercury, designed by Zaha Hadid Architects and positioned in the heart of St.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Effective inventory management is essential for both retailers and restaurants. Poorly managed inventory can lead to missed sales opportunities, increased waste, and unhappy customers. With the right Point of Sale (POS) software , businesses can avoid these problems and streamline their warehouse processes. LithosPOS software, a cloud-based POS solution , is designed to automate inventory management, providing real-time updates and data-driven insights to optimize inventory accuracy.
WorldHotels, a dynamic brand within the BWH℠ Hotels portfolio, today announced the development of a new hotel project in the country of Georgia set to open in Kobuleti in 2028. Currently undergoing construction, the new property will represent one of the first projects for WorldHotels in Georgia and debut the first hard-branded property in the EMEA region.
Scott Snyder, CEO of Bad Ass Coffee of Hawaii, shares his insight on how brands can tap into the average consumer’s need for belonging; ultimately leading to customer loyalty for the long haul.
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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