Tue.Feb 06, 2024

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Decoding consumer psychology: Secrets to customer delight

eHotelier

By strategically integrating joy and surprise into your customer interactions, you tap into the realm of consumer psychology. Understanding the triggers that evoke positive emotions allows you to craft memorable experiences, strengthening the bond between customers and your brand. Here are a few expert tips to elevate your approach and create lasting impressions.

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8 hotel data protection challenges in 2024

MEWS

Why is protecting your hotel guest data so important? Hotel guest data has a range of uses, from optimizing service, personalization, forecasting and building customer loyalty to increasing your hotel's bottom line. With so many uses in the hospitality industry, your hotel has a duty to protect it at all costs.

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Aimbridge Hospitality Updates U.S. Operations, Shifts Teams

Lodging Magazine

PLANO, Texas—Aimbridge Hospitality outlined plans to streamline its U.S. operations, including adding an Owner Relations team to its structure and moving to two focused operating divisions named Aimbridge Select and Aimbridge Full Service. The changes announced reflect the company’s pledge to deliver comprehensive management service. The addition of an Owner Relations team nods to the fast-paced environment hotel owners, asset managers, and hospitality brands face daily and looks to provide part

Magazine 124
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Choice Hotels named by AAA and CAA as their new hotel supplier in a decade

eHotelier

Choice Hotels International, Inc. announced its collaboration with AAA and CAA to bring exclusive discounts and promotional offers to AAA and CAA's more than 64 million members.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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2024 Best Hotels Revealed

Hotel Business

U.S. News & World Report has revealed its 14th annual rankings of the Best Hotels. The 2024 rankings highlight more than 37,000 hotels across more than 400 destinations to help travelers find the hotel that suits their needs. For the second year in a row, Acqualina Resort & Residences in Sunny Isles Beach, FL, takes the No. 1 spot in the Best Hotels in the USA ranking, setting itself apart with its oceanfront pools, memorable dining and Mediterranean-inspired decor.

More Trending

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The Ultimate Fondue Dinner Party

EATER

Forks, flames, and fromage: How to throw the ultimate fondue party Forks, flames, and fromage: How to throw the ultimate fondue party 2024 is Eater’s year of the dinner party, and for our first course, we’re serving up a fondue party. Fondue? , you say. What is this, a ski lodge in 1975? To which we respectfully reply: the allure of a deep bowl of hot, melted cheese, let alone a cheese pull, transcends mere decades.

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TFE Hotels announces new Queensland build with Adina Chermside Brisbane

eHotelier

The 148-key hotel will be in the heart of one of Brisbane’s most vibrant and fastest growing suburbs, Chermside, and aims to offer a perfectly located and modern experience for guests. Facilities will include an all-day dining restaurant; café/bar, lobby lounge, a meeting room, gym, rainwater harvesting capabilities, and hotel car parking.

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Peachtree Group closes third Delaware Statutory Trust

Hotel Business

Commercial real estate investment firm Peachtree Group has closed its third hotel property structured as a Delaware Statutory Trust (DST) with the completed acquisition of its 98-key Hilton Garden Inn Jackson in Jackson, TN. “The hotel’s strategic location near healthcare and manufacturing jobs, including Ford’s planned $5.6-billion Blue Oval City, along with a diverse collection of entertainment and retail destinations, establishes it as a valuable addition to our expanding po

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Eric Danziger announced retirement as CEO of Braintree Group

eHotelier

After an illustrious career spanning over five decades in the hospitality industry, Eric Danziger, CEO of Braintree Group and Resolute Road Hospitality, has officially announced his retirement. Danziger’s contributions to the industry have been invaluable, and his leadership has played a significant role in shaping the success and growth of every organization he has been a part of throughout his career.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Summit attendees supporting human trafficking relief org

Fast Casual

Restaurant Franchising and Innovation Summit attendees will work together for one hour to create over 2,000 hygiene kits stocked with necessities including, toothbrushes, hand sanitizers, water, snacks, tissues and feminine products for survivors of human trafficking.

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James P. Pulver appointed Managing Director at Carter Hospitality Group

eHotelier

Carter Hospitality Group has named longtime hotel executive James P. Pulver managing director of its two award-winning Temecula Valley properties: South Coast Winery Resort & Spa and Carter Estate Winery and Resort – both situated in the heart of Southern California’s growing wine country.

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CETT Barcelona School of Tourism, Hospitality and Gastronomy wins European Mise en Place Cup 2024

Hospitality Net

The 16th edition of the European Mise en Place Cup (EMCup) took place on Sunday 4 and Monday 5 February in Maastricht. The theme of this edition was "When artificial intelligence meets human intelligence - The rise of a new generation". The winner of the EMCup 2024 is CETT Barcelona school of tourism, hospitality and gastronomy from Spain, followed by HIM Hotel Institute Montreux from Switzerland and Hotel Management School Maastricht, the Netherlands.

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Why Group Hotel Bookings are Good for your Small Hotel

Revenue Hub

Group travel plays an important role in your revenue management strategy. Group bookings are a powerful force, as it allows you to capture a chunk of travellers while only paying distribution and marketing costs for one booking. NB: This is an article from Little Hotelier , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Business groups often travel to a particular location for meetings or conferences, and may be interested in staying at your property.

Book 103
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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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The Best High-End Spirits for Cocktails, According to Bartenders

EATER

This is the best top-shelf liquor, from tequila to whiskey, according to bartenders who recommend these spirits for cocktails.

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4 restaurant trends staying beyond 2024

Fast Casual

After polling over 8,000 restaurant operators, Julie Gregg, director of Market Insights and Competitive Intelligence at Toast, reveals four strategies that they are embracing to grow their businesses.

Marketing 101
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Everything You Need to Throw the Ultimate Fondue Party

EATER

Lille Allen/Eater The forks, burners, and delightfully retro pots that bring the fondue party vibes full circle To best enjoy fondue, you need a fondue set. Yes, buying single-purpose cooking tools and appliances rarely seems prudent. And yes, you could, of course, melt cheese in a regular pot and call it a day. But fondue is one of those culinary projects that’s deserving of both your money and storage space.

Pricing 102
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Nomadix Earns Patent for Enhancing Passpoint (Hotspot 2.0) with Loyalty Program Integrations

Hospitality Net

Nomadix® Inc​., bringing connected experiences to life, was issued U.S. Patent No. 11,855,986 by the United States Patent and Trademark Office (USPTO) on December 26, 2023. The patent, titled “Management of network intercept portals for network devices with durable and non-durable identifiers,” represents Nomadix’s ongoing innovations in networking technology and adds to its growing patent portfolio.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Where to Dine Like Taylor Swift and Travis Kelce in Las Vegas for Super Bowl Weekend

EATER

There’s a little game called the Super Bowl in Las Vegas on Sunday, February 11, but all anyone can talk about is America’s Couple

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Optimizing Hotel Bookings: How to Solve Booking Inefficiencies

Revenue Hub

Reducing friction in the hotel booking process is a critical strategy for increasing revenue and profitability. By mitigating these friction points, hotels can not only elevate their online reservation experience for customers but also significantly enhance their bookings. NB: This is an article from Lighthouse (formerly OTA Insight) Subscribe to our weekly newsletter and stay up to date Analytics play a pivotal role in identifying areas for improvement in your hotel distribution strategy, such

Book 96
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A Mandu Hot Pot Recipe That’s a Spicy Take on Dipping Your Dinner

EATER

Haley Hunt Davis/Eater Sophina Uong’s spin on hot pot is packed with vegetables, tofu, shrimp, and pork-and-kimchi dumplings If you’re craving a communal dish that’s ideal for warding off cold weather but doesn’t involve melted cheese, hot pot has your number. This version comes from Sophina Uong, the chef and co-owner of Mister Mao , an ebullient self-described tropical roadhouse in New Orleans.

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Eric Danziger Announced Retirement as CEO of Braintree Group

Hospitality Net

After an illustrious career spanning over five decades in the hospitality industry, Eric Danziger, CEO of Braintree Group and Resolute Road Hospitality, has officially announced his retirement. Danziger’s contributions to the industry have been invaluable, and his leadership has played a significant role in shaping the success and growth of every organization he has been a part of throughout his career.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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The Best Lazy Fondue Is Queso

EATER

Lille Allen/Eater An argument for the simplest, microwave-friendly, undeniably delicious Velveeta and RoTel fondue I love the idea of fondue. What I do not love is the hassle. You have to buy all this equipment — fondue pot, tiny skewers that inevitably get lost in the chaos of your utensil drawer — and then there’s the labor of actually making the fondue, including lots of time spent grating cheeses and mixing them with herbs and white wine until perfectly smooth.

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7 tips to make your overbooking strategy a success in 2024

STAAH

Overbooking can be a cost-effective strategy if implemented correctly. Let’s look at a few tips to make sure you get the most out of this approach. What is a hotel overbooking strategy? The hotel overbooking strategy is a revenue management technique that hotels use to maximise occupancy and revenue. By deploying this strategy a hotel is insuring itself against possible cancellations by having secured guests who can fill cancelled bookings.

Book 92
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Yes, You Can Make Vegan Fondue at Home

EATER

Haley Hunt Davis/Eater If you’re open to experimentation, anything is possible Thanks to the evolution of the vegan cheese industry , being dairy-free no longer means having to forego dishes built primarily around traditional dairy. That said, vegan fondue has remained something of a white whale, due in large part to the difficulty of keeping dairy-free cheese nice and melty for the duration of a dinner.

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FutureLog Expands International Business Development Team to Meet Growing Global Demand for Hospitality’s Most Trusted Procure-to-Pay Software

Hospitality Net

FutureLog, the leading provider of innovative cloud-based procure-to-pay solutions for the hospitality industry since 1999, is pleased to announce the expansion of its international business development team. This expansion comes in response to the emerging demand for FutureLog’s cutting-edge P2P software in the hospitality and gastronomy market. With over 2000 customers in 50 countries, FutureLog currently has 7 global offices and hosts a network of over 14000 suppliers representing 1.5 million

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.