Thu.Jun 06, 2024

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The essential guide to revenue management for hotel owners/operators, hotel managers and front desk managers

eHotelier

Here's an in-depth look at the benefits of revenue management for hotel leadership in non-revenue generating departments, including hotel owners/operators, hotel managers/GMs and front desk managers.

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Unveiling the Future of Hospitality: Highlights from the Mews Unfold Event

MEWS

It’s not every day that we get the pleasure of bringing together nearly 800 of our customers, partners, and industry leaders for networking, thought-provoking panel discussions and inspiring talks. And that’s exactly why we love our annual event Mews Unfold.

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What is customer effort and how to lower it to increase guest satisfaction

eHotelier

Customer effort is one of the metrics used in hotels to measure guest satisfaction. It is all about how easy it is to stay in your hotel, from the booking moment to post-stay. In other words, how easy it is for a customer to do something within the guest journey.

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The Complicated Legacy of ‘Super Size Me’

EATER

Morgan Spurlock | FilmMagic, Inc The fuzzy line between the man Morgan Spurlock and his work results in a thorny legacy for the late, disgraced documentarian’s most influential film, Super Size Me , which turned 20 this year There’s an awkward scene toward the beginning of Super Size Me 2: Holy Chicken! — the unheralded sequel to the Oscar-nominated Super Size Me documentary — where Morgan Spurlock calls to inquire about procuring a bank loan to buy his own chicken farm.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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A Pivotal Moment Regarding Sustainability for Restaurants

Modern Restaurant Management

It’s no great surprise to say QSR and fast casual restaurants can be considered among the most energy-intensive commercial building types making it increasingly challenging for operators to balance the goals of efficiency, profitability and sustainability. In order to reduce energy consumption and their carbon footprint in addition to realize savings, Craveworthy Brands is partnering with Budderfly.

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Auberge Resorts Collection launches new print journal and media channel in partnership with NMG

eHotelier

Auberge Resorts Collection, the award-winning portfolio of one-of-a-kind luxury hotels, resorts and residences, in partnership with NMG, the leading creator of luxury travel media, introduces a new print publication and multimedia content destination curated for the discerning traveler and connoisseur. Titled Auberge, this new vision of storytelling is showcased across a range of platforms, including a coffee table-style print journal and a digital channel that includes original photography and

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Mastering the art of saying no in the hospitality industry

EHL Insights

In the hospitality industry, the mantra " the customer is always right " has deeply rooted itself, shaping guests' expectations and fostering a culture where saying no to guests seems almost taboo. The relentless pursuit of customer satisfaction, underscored by the industry's dedication to meeting and surpassing travelers' desires, has made saying no a delicate art.

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Resolute Road Hospitality expands managed portfolio with the addition of the Residence Inn by Marriott Boise West

eHotelier

Resolute Road Hospitality, a third-party management company founded on the promise to change the way owners think of their management company, has announced a strategic partnership with Virga Capital to manage the Residence Inn by Marriott Boise West. This addition expands Resolute Road's management footprint in Idaho, where it already manages hotels in Boise, Twin Falls, and Coeur d'Alene.

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The 19 Essential Cairo Restaurants

EATER

Yehia El Alaily A fine dining tasting menu right next to the Giza pyramids, tahini-drizzled kebabs at a century-old shop tucked in a historic alley, cocktails at a rooftop bar overlooking the Nile, and more of Cairo’s best meals Cairo, the bustling, vibrant heart of Egypt, is a little-known food lover’s paradise. Famous for its ancient sites, the city boasts a culinary scene that’s as diverse and rich as its culture and history, driven by global trends and Egyptians themselves, who are eating ou

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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COTE Korean Steakhouse announces first location in Las Vegas at The Venetian Resort

eHotelier

Gracious Hospitality Management announces plans to open COTE Vegas, the brand’s first West Coast concept in 2025. Located at The Venetian Resort Las Vegas, the Michelin-starred Korean steakhouse, recently named North America's Best Steakhouse by World’s 101 Best Steak Restaurants, will debut early next year as a part of the resort’s $1.5 billion reinvestment project, which will touch nearly every facet of the legendary resort - from groundbreaking entertainment venues to new culinary concepts to

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Meet the Modern Boilermaker

EATER

The boilermaker, or a beer and a shot, has gone from a dive bar staple to a considered menu item at cocktail bars across the country.

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Avani debuts in the Netherlands with the opening of Avani Museum Quarter Amsterdam

eHotelier

Avani Hotels & Resorts, the upscale lifestyle brand of Minor Hotels, continues its European expansion with the launch of Avani Museum Quarter Amsterdam. Housed in a refurbished mid-century building in the heart of the city’s museum district, the 163-room canal-side property offers a relaxed stay for both business and leisure travellers, as well as access to some of Amsterdam’s most unique experiences through a series of innovative partnerships.

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My Place Hotels-Grand Rapids, MN opens

Hotel Business

My Place Hotels of America has opened My Place Hotels-Grand Rapids, MN. This is the brand’s second hotel to open in Minnesota and the 71st opened and operating My Place property in the U.S. The hotel is owned by Iron Range MP LLC and developed by Legacy Development LLC. It is managed by Legacy Management LLC. The 63-key property was designed by The Richardson Design Partnership using the My Place “Chalet” prototype, which was selected to complement the natural beauty of northern Minnesota’s roll

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Anne Buckland appointed General Manager at Jackson Hole’s Snow King Resort

eHotelier

Anne Buckland has been appointed General Manager for Snow King Resort. Troy Mathews, vice president, operations, for Benchmark/Pyramid Luxury & Lifestyle, made the announcement.

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Ignorance means risks: What revenue management means for today’s hotels and the costs of neglecting it

SiteMinder

A quick search on the internet yields a wide range of definitions for ‘revenue management’. Some of these take a theoretical, almost academic approach and, in several instances, there are iterations of revenue management’s classic definition: ‘selling the right room, to the right guest, at the right time, for the right price’. Yet, it’s important to consider that the demands of revenue management have drastically changed.

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Chef Charles Andres appointed Executive Chef at Sheraton Maui Resort & Spa

eHotelier

Sheraton Maui Resort & Spa, situated on 23 oceanfront acres at iconic Pu‘u Keka‘a (Black Rock), appointed Chef Charles Andres executive chef for the property. Chef Andres, who was raised in Lahaina on Maui, oversees the overall culinary direction of the resort’s multiple dining establishments, including The Sandbar, Cliff Dive Grill, Mai Tai Bar, Teppan-yaki Dan, Coral Reef, Black Rock Shave Ice, and in-room dining, as well as the property’s catering functions and special events.

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Introducing Ruby Molly: Dublin’s Newest Hotel Gem

Hospitality Net

In the heart of vibrant Dublin, Ruby proudly unveils its latest addition: the Lean Luxury Hotel Ruby Molly. This marks an exciting milestone as it becomes the hotel group’s inaugural location in Ireland, offering 272 meticulously designed rooms and a generous 500 square feet space dedicated to the hotel’s inviting bar and café.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Nonius Voice: Introducing the “AI Receptionist” That Will Always Answer Your Guests

eHotelier

Nonius Voice Cloud PBX Meets OpenAI Platform – Your Reception Will Never Be Too Busy Again! We are delighted to announce a groundbreaking addition to the No.

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The Access Group Expands in North America with Acquisition of Hotel Tech Specialist SHR Group

Hospitality Net

The Access Group, a $1.3bn+ business management software provider, has added global hotel and casino technology specialist SHR to its expanding AI-powered end-to-end platform for hotels.

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Make Koda Farms’s Three-Ingredient Cocoa Mochi Recipe if You Dare

EATER

Photo illustration by Lille Allen; see below for full credits. All you need is cocoa powder, mochiko flour, sugar, a microwave, and some grit Everyone knows me for my butter mochi. It’s been my go-to potluck dish for over a decade, ever since I learned how to make it from a college friend who was born and raised in Hawai’i. The wonderful thing about butter mochi is how easy it is — both to make and to eat.

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Extended Stay America Honors Cancer Survivors in June

Hospitality Net

Extended Stay America®, the nation’s leading mid-priced extended-stay hotel brand family, is ’Celebrating Survival’ in honor of National Cancer Survivors Month in June. The initiative is an extension of its multi-year partnership with the American Cancer Society and aims to celebrate cancer survivors and those currently fighting by spotlighting their perseverance, resilience and triumphs.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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A Handy Guide to Understanding Restaurant Awards

EATER

World's 50 Best Restaurants, James Beard Foundation Awards, and Michelin stars — explained This story was originally published on May 1, 2017 and has been updated to reflect current information. Who runs the world’s best restaurants? It depends upon whom you ask. Here’s a quick look at three of the most prominent domestic and international gastronomic awards organizations — the World’s 50 Best Restaurants list, the Michelin Guides, and the James Beard Foundation — and why they matter.

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Spotlight on wine economics with the EHL experts

Hospitality Net

Welcome to the regular Q&A feature where we shine the spotlight on our EHL research faculty and their current work. With a view to going behind the scenes to better understand the fascinating, impactful world of research, the EHL Institutional Visibility team will be regularly catching up with an EHL researcher whose work is making a difference in both the classroom and industry.

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How Over-Optimization Can Harm Your Revenue Strategy

Revenue Hub

In the relentless quest for the perfect revenue management strategy, hoteliers often fall into the trap of over-optimizing their systems. So, let’s dive into why obsessing over algorithmic perfection might not be the golden ticket it’s cracked up to be, and explore a more balanced approach that won’t drive you – or your revenue – crazy. NB: This is an article from Topline , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Over-Optimization Obsessi

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Occupancy vs ADR, the Never Ending Discussion in Revenue Management

Hospitality Net

Since the early days revenue management has been applied in hotels, there has been an intriguing ongoing discussion. What drives more value to the business, ADR, average daily rate, or occupancy?

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.