Thu.May 02, 2024

article thumbnail

Imagine a day in the life of a Revenue Manager….without using acronyms

eHotelier

Each day is a new chapter in an RM's ongoing story of navigating the complex waters of hotel revenue management. Above all is the goal of communicating with other stakeholders to drive the asset performance forward.

article thumbnail

12 types of hotel guest and how to connect with them

MEWS

Why do you need to know the different types of hotel guests? Defining your ideal hotel guest enables you to develop strategies, offers, and communications that specifically appeal to this demographic. Certain guest personas will gravitate towards your brand more than others, whether due to location or the hotel's ambiance.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

IHG Hotels & Resorts opens first avid hotels and Candlewood Suites dual-branded property in North Platte

eHotelier

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today announced the opening of its first dual-branded avid hotels and Candlewood Suites property in North Platte, Neb., following the prototype’s launch in 2021.

130
130
article thumbnail

What can hospitality learn from Eurovision?

MEWS

Don’t be bland Everyone has different tastes, and nothing exemplifies this like Eurovision. Past winners include perfectly pitched Swedish pop, a Portuguese-language jazz waltz and Italian glam rock. Songs that do well can come from any genre, but the key is that they commit and feel authentic.

130
130
article thumbnail

Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

article thumbnail

Heritage-listed Launceston landmark to be reborn as 5-star Pullman hotel

eHotelier

Tasmanian urban regeneration specialists, Red Panda Property, announced today that Accor, Australia’s largest hotel operator, will manage its first hotel project - a five-star Pullman hotel in the heart of Launceston – under a hotel management agreement.

130
130

More Trending

article thumbnail

Olivier Chavy appointed Chief Executive Officer at The Lux Collective

eHotelier

The Chairman of The Lux Collective ("TLC") global luxury hospitality group, Arnaud Lagesse, has announced the appointment of Olivier Chavy as its next Chief Executive Officer.

130
130
article thumbnail

What Do I Do With Sourdough Discard?

EATER

Dilek Baykara From crackers to crepes to chocolate cake, there are plenty of uses for excess starter I’ve had a sourdough starter for years, but I’ve only baked a loaf a handful of times. Making bread well takes a balance of meticulousness and artistry. You need a deep understanding of your starter’s quirks, and a scrupulous handle on the ratios, time tables, and measurements needed to make a beautiful loaf.

Marketing 119
article thumbnail

Rafael Montalvo appointed Marketing Director at The St. Regis Longboat Key Resort

eHotelier

The St. Regis Longboat Key Resort, opening this summer, is proud to introduce its exceptional leadership team, handpicked to deliver an unparalleled guest experience.

Marketing 130
article thumbnail

FastCasual producing restaurant catering workshop with Erle Dardick’s OPGA

Fast Casual

The Restaurant Catering Workshop will provide a blueprint for restaurant operators focused on catapulting catering sales.

Workshop 116
article thumbnail

Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

article thumbnail

Choice Hotels relaunches Park Inn by Radisson to capitalize on untapped market within portfolio of hotels

eHotelier

During its 68th Annual Convention in Las Vegas, Nevada, Choice Hotels International, Inc., one of the world's largest lodging franchisors, announced the relaunch of Park Inn by Radisson. As part of the strategy with Choice's acquisition of Radisson Hotels Americas in 2022, Park Inn by Radisson is being strategically repositioned into the premium value conversion space.

Marketing 130
article thumbnail

Home2 Suites by Hilton Guests Enjoy Seamless Food Delivery Experience with Grubhub Onsite

Lodging Magazine

Guests staying at Home2 Suites by Hilton now have access to seamless mobile ordering and delivery via Grubhub Onsite, available at nearly 600 properties nationwide. With access to Grubhub’s Marketplace of more than 355,000 merchants, guests who affiliate with their hotel will receive one free month of Grubhub+, Grubhub’s loyalty program that provides customers unlimited $0 delivery fees on eligible orders.

Magazine 111
article thumbnail

Hyatt signs agreement with knowledge economic city for two new hotels in The Kingdom of Saudi Arabia

eHotelier

Hyatt Hotels Corporation announced today that a Hyatt affiliate has entered into management agreements with Knowledge Economic City (KEC) for two new Hyatt-branded hotels, Hyatt House Madinah KEC and Hyatt Centric Madinah KEC. Set to open in a highly anticipated development, Knowledge Economic City in Madinah, the properties will add a combined 576 keys to Hyatt’s portfolio in the Kingdom of Saudi Arabia (KSA).

Marketing 130
article thumbnail

Peachtree Group promotes 15 executives

Hotel Business

Peachtree Group has promoted 15 executives to support its strategic business initiatives. “We are delighted to announce our latest promotions, recognizing these team members as senior leaders within our company,” said Greg Friedman, managing principal/CEO, Peachtree Group. “Investing internally in our people is key to our success, and their expertise, strong leadership, innovative thinking and commitment represent the best of our firm.” Team members promoted to assistant VP or

article thumbnail

Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

article thumbnail

Hotel tech companies engage hoteliers in discussion to drive industry innovation

eHotelier

The Cendyn World Tour kicked off in New York City, Tuesday 23rd April, as part of a ten-date globetrotting adventure of innovation, connection, and industry transformation with leading technology partners.

130
130
article thumbnail

Comings & Goings

Lodging Magazine

Dream Downtown in New York City announced the appointment of Sean Olmstead as the new general manager. With over 24 years of experience in the hospitality industry, Olmstead will be overseeing day-to-day operations. The JW Marriott Saint Maarten Beach Resort and Spa has appointed Wendell Laurence as its head executive chef. With over 15 years of experience and native to the island of St.

Magazine 109
article thumbnail

Enhancing Hospitality: The Dynamics of Multi-Property Management

eHotelier

In the hospitality industry, managing multiple properties transcends simply expanding the number of locations; it involves elevating the guest experience to new heights. At the core of this strategy is the creation of a unified guest profile, ensuring that guests enjoy a seamless experience across different venues within the same hotel chain. This integration is not just convenient but essential for fostering guest loyalty and enhancing satisfaction.

article thumbnail

AI Driven Technologies and Trends: What’s Next for Hoteliers?

Revenue Hub

AI is already emerging as a game changer in the hospitality industry, reshaping guest experiences and revenue strategies for hoteliers. Shifting to AI-driven platforms like chatbots, visitors expect immediate, relevant information, transforming online interactions. NB: This is an article from The Hotels Network , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date This article explores the impact of these technologies on the booking journey and 2024’s hospital

article thumbnail

Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

article thumbnail

The Venetian Resort Las Vegas Unveils the Largest and Most Expensive Hotel Renovation in History Timed to Its 25th Anniversary

Hospitality Net

A Look Back at 25 Illustrious Years, Celebratory Guest Experiences, and a Sneak Peek at a Complete Redesign of the Resort’s Iconic Suites.

105
105
article thumbnail

Why Didn’t Guests Leave Reviews? 4 Ways to More Feedback

Revenue Hub

Today, more than ever, people research any service or future purchase online before making a decision because they can easily access information through many devices and channels. 51.4 % of travelers prefer to scan feedback going directly to the source – the website of the hotel. The second preferred platform for consulting feedback is Google – used always or often by 47.5% of respondents.

article thumbnail

Khyber Himalayan Resort & Spa’s Long-standing Partnership with STAAH drives Success Over the Years

STAAH

STAAH, the leading New Zealand-based hospitality solutions provider enabled Jammu & Kashmir’s crown jewel – The Khyber Himalayan Resort & Spa – to seamlessly and effectively streamline its online booking process and boost revenues through its Max Channel Manager The sprawling 85-room luxurious estate, which attracts leisure and business premium travelers from across the world, has seen a surge in room demand post the pandemic.

Book 105
article thumbnail

Hotel Mobile Messaging: Enhancing Guest Experience

Revenue Hub

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes. NB: This is an article from Chatlyn , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date We delve into the multifaceted realm of hotel guest mobile messaging, exploring its evol

article thumbnail

Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

article thumbnail

HB on the Scene: Choice relaunches Park Inn by Radisson

Hotel Business

During its 68th annual convention at the Mandalay Bay in Las Vegas, Choice Hotels International Inc. revealed the relaunch of Park Inn by Radisson. As part of the strategy with the company’s acquisition of Radisson Hotels Americas in 2022, the brand is being repositioned into the premium-value conversion space. “The relaunch of Park Inn by Radisson into the premium value conversion space underscores our commitment to delivering an unparalleled guest experience, inspired by the simplicity and vib

article thumbnail

The Proliferation of Brands and Impact on Revenue Management

Revenue Hub

There are over 18 million guest rooms and 1,200 hotel brands worldwide. CoStar forecasts room demand to reach an all-time high this year. In fact, hotel occupancy is expected to increase by 2.5% globally and the average daily rate (ADR) is projected to grow by 4.9%. Statista estimates that 2,707 hotels will open their doors globally in 2024. NB: This is an article from TCRM Subscribe to our weekly newsletter and stay up to date This follows on the heels of 1,842 hotel openings in 2022 and app

Article 107
article thumbnail

A major culture problem: why people don’t want to work in hospitality

Hospitality Net

Plugging the huge shortage of staff in the hospitality sector is a narrative we’ve been grappling with for years now. People are no longer surprised to hear that there are more than 100,000 vacancies in hospitality at any one time, nor that the proportion of vacancies has increased by 48% since the Covid-19 pandemic (UK Hospitality).

98
article thumbnail

Microclimates in Dining: Tailoring Spaces for Every Generation

Modern Restaurant Management

When it comes to designing restaurants, creating spaces that rise above mere aesthetics requires a deep understanding of the guests who will be a part of the experience. Beyond the surface-level elements such as décor and spatial layout, as architects and designers we must acknowledge the significance of catering to the diverse preferences of each restaurant’s clientele.

article thumbnail

Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.