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At the end of the day, hospitality is about building relationships and making your guests feel valued. Trends like the metaverse, UGC, and voice search are powerful tools, but they should serve one purpose: to create seamless, personalised experiences that put the guest first.
This month, Hospitality’s Leading Voices brings you Philippe Roy’s engaging discussion with Fernando Vives, Chief Commercial Officer at Minor Hotels, a hospitality leader who knows the business from the ground up. With experience spanning international brands like Melia Hotels International, Hesperia, The Ritz, and Le Meridien, Fernando has also co-founded the firm Xotels and launched the first Revenue Management Master’s degree at Universidad Rey Juan Carlos in Madrid.
The new book “Total Hotel Mogel: Essays on Hotel Profitability” focuses on giving you the tools and insights you need to help your hotel organization continue to prosper no matter what 2025 brings.
Understanding guests’ communication preferences and engaging on their terms is the key to elevating your hotel’s upselling strategy. From email and SMS to front desk conversations, learn how a multi-channel approach and data-driven technology can improve guest satisfaction, increase revenue, and create memorable experiences that set your hotel apart.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Building on the success of our first episode, the Accor (unpacked) video series returns to uncover more captivating stories from our hotels and brands through the voices of our teams. In this episode, we discover Ennismore’s 25hours Hotel Dubai One Central with Mehdi Khei, General Manager and Sanela Vuckovic, Restaurant Manager at the Nomad Day Bar.
Radisson Hotel Group proudly announces the opening of Radisson Hotel Mersin, a dynamic addition to the Group’s portfolio in the vibrant port city of Mersin.
Frasers Property Limited ("Frasers Property", and together with its subsidiaries, the "Group") and Sekisui House today announced they would jointly redevelop the 999-year leasehold site of Robertson Walk and Fraser Place Robertson Walk (collectively known as the "site") into a waterfront residential and lifestyle hub. Set to launch in 2025 and complete by the end of 2028, the new mixed-use development will feature a luxury 348-unit residential enclave with an exciting mix of dining and entertain
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Frasers Property Limited ("Frasers Property", and together with its subsidiaries, the "Group") and Sekisui House today announced they would jointly redevelop the 999-year leasehold site of Robertson Walk and Fraser Place Robertson Walk (collectively known as the "site") into a waterfront residential and lifestyle hub. Set to launch in 2025 and complete by the end of 2028, the new mixed-use development will feature a luxury 348-unit residential enclave with an exciting mix of dining and entertain
Accor, a global leader in hospitality, is proud to announce the signing of Sofitel LEGEND pyramids GIZA, an extraordinary new luxury hotel in partnership with Abu Dhabi Tourism Investment Company (ADTIC).
Learn how to avoid sneaky POS contracts that can lock your pizzeria into costly commitments. Discover what to watch for in terms of flexibility, hidden fees, and rigid requirements—and how Adora POS offers transparent, flexible solutions to empower your business.
The pandemic-induced shift in work, travel and transportation patterns has led core Central Business District (CBD) hotels to underperform their non-CBD counterparts both in occupancy and daily rates. However, these trends may be masking broader reasons why non-CBD hotels are performing better: technological conveniences and shifting demand patterns.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Arlo Hotels, the lifestyle hotel brand known for its vibrant designs and unparalleled guest experiences, is proud to announce the appointment of Jimmy Suh as the company president, effective immediately.
Marking The Debut Of The Four Points Flex Brand In Asia Pacific, This Opening Underscores The Company’s Strategic Growth In The Affordable Midscale Segment
Salishan Coastal Lodge, a member of the Soul Community Planet (SCP) Hotels collection, is setting new benchmarks in Epic Experiences and Holistic Hospitality through its comprehensive approach to wellness, kindness, and environmental stewardship.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
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W Melbourne has gone from strength to strength under the direction of General Manager at W Melbourne & Multi Property Vice President, Luxury Hotels Australia, Krister Svensson.
It’s difficult to make a sprawling 219-room convention hotel that is now Hong Kong-owned feel cosy and personal but Fairmont, the brand that makes you feel ‘at home’, does the best job possible. Long corridors on all five floors of Fairmont St Andrews have occasional collage-look prints of famous Scots. See, above, Sir Jackie Stewart, the racing legend known as ‘The flying Scot’ – at the time of his retirement he held the records for most wins (27), and podium finishes (43).
The StandardX brand continues its expansion with the debut of The StandardX, Bangkok Phra Arthit (The StandardX, Bangkok). Following the brand’s inaugural launch in Melbourne’s Fitzroy neighborhood earlier this year, this second outpost embraces Bangkok’s incredible art scene with a rotating art gallery set amongst its 62 guestrooms, and two vibrant culinary concepts.
Originally opened in 1904, the French Renaissance-style building has been central to Philadelphia’s history, hosting presidents, royalty, and world leaders. The post Bellevue Hotel celebrates 120 years with renovations appeared first on Hotel Management Network.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
AI and Automation are transforming how hotels operate and engage with guests. Yet, many hotel operational leaders need to be convinced about the value of implementing these technologies. Concerns about return on investment (ROI), operational changes, and guest acceptance are at the forefront of their minds.
Known to many as the Eternal City, Rome has an uninterrupted history spanning two and a half thousand years. Apart from incredible historical sites, Rome has some of the world’s finest luxury hotels, often carved out of grand palazzos that once served members of the royal court of the Papal elite, and all of them adorned with opulent finishings and fine art.
Dr. Meng-Mei Maggie Chen (Assistant Professor of Marketing) and Amélie Keller (Flagship Resilient Tourism Coordinator), offer insights into their collaborative work with Nyon Région Tourisme and Blent Hospitality Business Intelligence.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Major cities in the Southeast like Charleston, Atlanta, Savannah, and Raleigh-Durham remain strong hotel investment markets due to their thriving tourism, growing business hubs, and strategic locations. Enhanced financing options are expected to boost transaction volumes. Significant construction pipelines and improving economic conditions highlight the region’s long-term resilience and investment appeal.
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