Tue.Sep 03, 2024

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Do’s and don’ts for guest communication in a multi-property hotel

eHotelier

Let’s dive into practices you can implement to transform your guest communication.

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Hungry for Growth? Feed Your Restaurant Tech

Modern Restaurant Management

Behind the success of a restaurant — regardless of size — is delicious food, great service and seamless experiences across every touchpoint. The right restaurant technology is essential to make it all happen. Think about it: nine out of 10 restaurants have fewer than 50 employees, making efficient operations critical for success. When restaurants find their perfect blend of tools, they can transform challenges into opportunities for growth and innovation.

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Benjamin Lehmann appointed GM at Shinta Mani Angkor and Bensley Collection Pool Villas Siem Reap

eHotelier

Anthony Lark, Executive Director of HMD Asia who own and manage Shinta Mani Hotels in Cambodia, is delighted to announce the appointment of Benjamin Lehmann as General Manager of Shinta Mani Angkor and Bensley Collection Pool Villas in Siem Reap, from 4 September 2024.

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Guide to starting a hotel business | Mews

MEWS

What is a hotel business? A hotel is the broad term referring to an accommodation that includes a bed, bathroom, and various guest services, creating a comfortable, home-away-from-home experience for travelers. Typically, hotels are in buildings (though bed & breakfasts are often in large homes) and are primarily used for short-term stays. However, under certain circumstances, they can also cater to long-term guests.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Time-Saving Tools: 5 Must-Have Technologies for Your Hotel

eHotelier

New technology is coming out every year in hospitality. Many hoteliers are benefiting greatly from it by using tech to streamline processes and free up valuable time and resources.

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A Longevity Liquid Breakfast…from the Future!

Larry Mogelonsky

(Originally published by Adam Mogelonsky as a LinkedIn article on July 26, 2024) Okay, I realize this is not normal. The picture above is one of my own midweek ‘breakfasts’ typically falling around 8am and it deserves some long-form exploration for your edutainment. Yes, I’m a bit crazy with this whole longevity and biohacking pursuit, but the point in showing some of the longevity meals I prepare is both for healthy inspiration and to give you a glimpse at the future of food so that your organi

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Madeira’s Wine-Spiked Cortado Is an Antidote to the Cold

EATER

In Madeira, the cortado, a mix of the island's signature wine with coffee, brewed barley and lemon, is a cold-weather staple.

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Together IHG Hotels & Resorts and Hotel Management International Ltd are taking the ANA Crowne Plaza brand to exciting new destinations

eHotelier

IHG ANA Hotels Group Japan (IHG) today announced a landmark partnership with Hotel Management International Ltd (HMI), who operate a diverse portfolio of properties across Japan, to rebrand three hotels to the ANA Crowne Plaza brand expanding IHG’s footprint into three new destinations.

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‘Tofayo’ Is the Only Condiment You Need

EATER

Lille Allen/Eater Who knew a block of tofu could be so silky? Tofu is that girl. Versatile, affordable, accessible, nutritious, and, most importantly, a shapeshifter, she can do no wrong. I would definitely call myself a tofu enthusiast — I will always order a tofu dish off the menu — and exploring its endless possibilities is a personal pastime. You may have seen my tofu feta recipe (cheekily dubbed “tofeta”) out in the wild; it’s my desperate and delicious response to the strangely sweet plant

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Brisbane’s Mantra Terrace Hotel up for sale

eHotelier

A prominent Sydney-based consortium has listed the Mantra Terrace Hotel for sale amid ongoing interest in Brisbane investment opportunities.

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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Foxtrot Will Reopen First Store This Week, Nearly Five Months Since Sudden Closures

EATER

The chain will focus its comeback in Chicago and Dallas

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Christian Clerc appointed new CEO at Auberge Resorts Collection

eHotelier

Christian Clerc, an accomplished hospitality industry leader with more than three decades of operations and management experience at some of the most esteemed global luxury hotel brands, has been named President and CEO of Auberge Resorts Collection.

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Room Service or Social Media: What Really Attracts Guests to Your Hotel?

STAAH

Picture this: A guest arrives at your hotel after seeing your beautiful poolside brunch on Instagram. Another guest picks your hotel because they want the ease of in-room dining. Both situations show different ways to attract guests. But which one works better in today’s fast-changing hotel industry? Let’s dive into this modern-day face-off and discover which drives more guests to your hotel. 1.

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Accor celebrates 100th hotel in Australia to achieve globally recognised Sustainable Tourism Certification

eHotelier

Accor, Australia’s largest hotel operator, has reached a major milestone on its sustainability journey with the Sustainable Tourism Certification of its 100th hotel in Australia by Ecotourism Australia.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Rotana Opens Nova M Hotel Olaya Riyadh, KSA

Hospitality Net

Rotana, one of the leading hotel management companies in the region with 81 operational properties in the Middle East, Africa, Eastern Europe, and Türkiye (MENAT), announces today the opening of Nova M Hotel Olaya Riyadh, an Edge by Rotana hotel, in the Kingdom of Saudi Arabia (KSA).

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WFP and Choithrams join forces to share the meal for zero hunger

eHotelier

Choithrams, one of Dubai’s favourite retailers, is once again stepping up to tackle global hunger in collaboration with the United Nations World Food Programme (WFP).

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BLLA Set to Host the 2024 Boutique Hotel Owners Conference

Hospitality Net

The Boutique Lifestyle Lodging Association (BLLA) is thrilled to announce the 2024 Boutique Hotel Owners Conference, which will be held September 16-17 at the picturesque Westlake Village Inn in Westlake Village, California. Nestled in the serene Malibu mountains, this year’s conference will explore the theme "The Mycelium Network," symbolizing the interconnectedness of the boutique hospitality industry.

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Slim Chickens CEO gives insight into brand's successes

Fast Casual

Tom Gordon is CEO of Slim Chickens, a fast casual chicken brand with more than 280 units.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Lodging Analytics Research & Consulting (LARC)’s 3Q-2024 Hotel Industry Outlook and Market Intelligence Reports

Hospitality Net

U.S. economic growth improved during 2Q-2024 with Real GDP having risen 2.8%, well above the 1.4% increase achieved in 1Q-2024. A strong U.S. economy fueled a national 2.5% RevPAR increase, an acceleration from the 0.0% RevPAR change during 1Q-2024. However, 2Q2024 performance was aided by an earlier than normal Easter observance as well as the rare total solar eclipse that occurred over a large swath of the nation in April.

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Hilton Celebrates Operation of Over 8,000 Global Hotels

Lodging Magazine

MCLEAN, Virginia—Just over two years after opening its 7,000th hotel, Hilton now has more than 8,000 hotels operating globally. Following a series of additions to its portfolio, including NoMad, Graduate Hotels, Small Luxury Hotels of the World, and Autocamp, Hilton has grown the company’s global network. “This has been a significant year for Hilton’s development, marked by strategic partnerships and acquisitions, and continued organic growth from our existing brands,” said Kevin Jacobs, c

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IHCL Announces the Signing of a Taj Hotel at Sohna Road, Gurugram

Hospitality Net

Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the signing of a new Taj hotel in Gurugram, Haryana. This greenfield project will be branded as Taj, marking the company’s continued expansion in key markets in India.

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Zannier Hotels to develop eco-resort in Saudi Arabia’s NEOM city

Hotel Management Network

Zannier Hotels has entered a collaboration with NEOM to set up a new luxury eco-resort, Zannier Zardun, in the Northwest of Saudi Arabia. The post Zannier Hotels to develop eco-resort in Saudi Arabia’s NEOM city appeared first on Hotel Management Network.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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CEO Pay in Hospitality 2024

Hospitality Net

With the pandemic largely in the rearview mirror, the last twelve months have been about interest rates, less transactions, and wild presidential election cycles worldwide. The hotel industry will be impacted in significant ways as these issues unfold. On the other hand, operational fundamentals have been strong, contributing to CEO pay marching upward.

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How can hotels stay resilient in the face of another global IT outage

Hotel Business

By Rohith Kori Recent media reports show that the recent global IT breakdown caused widespread disruption to travel plans, impacting both travelers and industry professionals. While glitches happen, this widespread disruption exposes a critical vulnerability: a lack of technological resilience and flexibility. This incident wasn’t just a media frenzy or inconvenience for many industries around the world, it was a wake-up call.

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Fiji Gateway Hotel Expands to Meet Rising Demand with New Deluxe Rooms and Suites

Hospitality Net

Fiji Gateway Hotel, the most convenient airport hotel in the region, is expanding its offerings with the construction of a new two-storey accommodation building, designed to cater to the increasing demand from travellers transiting through Nadi. The expansion project, commencing this month, is expected to be completed by October 2025.

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Understanding GDPR compliance for UK hotels in 2025

Hotel Owner

The General Data Protection Regulation (GDPR), which came into effect on 25 May 2018, significantly reshaped the landscape of data privacy and security across Europe, including the United Kingdom. For the hospitality industry, GDPR compliance is especially crucial, given the vast amounts of personal data hotels collect, process, and store daily. This data ranges from guest names and contact details to payment information and personal preferences.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Hilton Debuts in Laos with DoubleTree by Hilton Vientiane

Hospitality Net

DoubleTree by Hilton Vientiane marks Hilton’s landmark entry into Laos, capturing the city’s dynamism with breathtaking views of the cityscape.

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gusto!’s Quest to Become an Empowering Restaurant Employer

7 Shifts

After his pro football career ended, Nate Hybl was searching for his next chapter. The former Oklahoma Sooners quarterback (and ‘03 Rose Bowl MVP) found himself back home in Georgia, longing for the kind of food he was looking for: a healthy, fast, and affordable option. “I couldn't shake the idea that Atlanta should have something better,” says Hybl.

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Handwritten Collection continues to grow in Europe with first hotels in Albania, Cyprus, Germany, Romania & Benelux

Hospitality Net

Handwritten Collection, a standout collection brand of Accor, continues its growth trajectory in Europe with a series of upcoming openings that will mark the brand’s debut in Albania (Tirana), Cyprus (Nicosia), Germany (Düsseldorf), Romania (Bucharest) and Benelux (Zeeland and Vielsalm).

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Creating Effective Training Programs for Restaurant Employees

7 Shifts

This post is adapted from our “What Restaurant Employees Want” report, originally published in May 2024. Visit our page to download the full report , which features insights from 1500 active restaurant employees and industry experts. When an employee joins your team, those first few shifts are not just an opportunity for them to make an impression on you — but for you to show them why they should work for you.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a