EATER

JANUARY 4, 2024

The surging N/A beer market has plenty of standout, crave-worthy options. Here are the best nonalcoholic beers to try right now.

Marketing 137

Marketing 137

MEWS

JANUARY 4, 2024

Cost per guest acquisition is a must to maximize returns in hospitality. Knowing how much it costs to generate a booking tells you what your hotel needs to be profitable. You can calculate your hotel's average guest acquisition cost for any period to understand how well you did financially.

Book 130

Book 130

EATER

JANUARY 4, 2024

Houston restaurants like Crawfish Shack and Josephine’s will see "delays" in their crawfish shipments this season, but some say the mudbugs are coming right on time

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132

Lodging Magazine

JANUARY 4, 2024

Marriott International, Inc., signed an agreement with Beijing North Star Company Limited to open the third The Ritz-Carlton and the first Marriott Marquis Hotel in Beijing. Expected to open in 2026, The Ritz-Carlton Beijing, North will provide service to travelers in and abroad, while Beijing Marriott Marquis Hotel will deliver service and style at China National Convention Center Phase II, a large complex with hotels, retail, offices, leisure facilities, and venues for conferences, exhibitions

Magazine 115

Magazine 115

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Hotel Business

JANUARY 4, 2024

Hotel management company PM Hotel Group has been selected to assume management of Southbank Hotel Jacksonville Riverwalk, located in Jacksonville, FL’s downtown riverfront district. The hotel is currently under a full renovation and will change flags when the renovation is complete. “We are excited to welcome the Southbank Hotel Jacksonville Riverwalk to our dynamic portfolio, further expanding our presence within Florida,” said Ethan Kramer, chief investment + development officer, PM Hotel Grou

Events 111

Events 111

Hotel Business

JANUARY 4, 2024

After first introducing an extended-stay concept—then known as Project ECHO—in March 2022 , Wyndham Hotels & Resorts has shared exclusively with Hotel Business the progress it has seen with its ECHO Suites Extended Stay by Wyndham brand, with several hotels under construction and the first openings expected in the coming months. “We’re really excited because, for so long, it’s just been us talking about the pipeline for the brand and one signing after another and how quickly it&#

Scheduling 111

Scheduling Marketing 111

Modern Restaurant Management

JANUARY 4, 2024

At a time when F&B is a thriving and Americans are spending more than ever dining out, centers need to be vigilant about combating stagnation. Developers should be working closely with their F&B partners to think creatively about ways to reinvest in and refresh their spaces and increase connectivity. For nearly 25 years, Easton Town Center in Columbus, Ohio has worked to establish itself as a premier mixed-use environment with one of the largest and most influential food & beverage p

Marketing 110

Marketing Special Events Back of House Events 110

Hospitality Net

JANUARY 4, 2024

As we reflect back on the year 2023, we want to share the articles that resonated most with our readers on Hospitality Net throughout this past year. We’ve curated a list of the most engaging opinion articles on our website.

Article 110

Article 110

Hotel Owner

JANUARY 4, 2024

Hard Rock International has appointed John Rees as its new senior vice president of hotel operations. In his new role, Rees is responsible for leading and supporting all facets of hotel operations across the Hard Rock International portfolio, including both corporate-managed and franchised locations. Rees will report directly to Jon Lucas, chief operating officer of Hard Rock International.

Training 98

Training 98

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

Hospitality Net

JANUARY 4, 2024

Accor proudly introduces one of its most diverse annual line-ups of new hotel openings to date. Across all segments and categories, Accor is opening the doors to an impressive collection of exciting new hospitality options across its spectrum of 40+ hospitality brands around the world. Travelers of all ambitions, aesthetics, and demographics are sure to find a fascinating new place to visit in 2024.

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105

Hotel Owner

JANUARY 4, 2024

Hard Rock International has named John Rees as its new senior vice president of hotel operations. Rees, a seasoned hospitality veteran with over 30 years of experience, will oversee hotel operations across both corporate-managed and franchised locations within the Hard Rock International portfolio. His impressive career trajectory includes executive chef roles, food and beverage director positions, and senior hotel operations leadership roles at Marriott International and Ritz-Carlton.

Marketing 98

Marketing 98

Hospitality Net

JANUARY 4, 2024

Happy New Year! What’s 2024 going to be like? I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. I’ve taken five of my favorites from the list to share here in The Shepard Letter. Here are my top predictions for 2024. You can simply read these predictions or take action on them.

Customer Service 98

Customer Service Article 98

Hotel Owner

JANUARY 4, 2024

Cairn Hotel Group has announced that 28 of its hotels and three standalone bars and restaurants have received Green Tourism accreditation. Among these, seven hotels have been awarded the silver certification, and 24 venues have earned the bronze recognition. It said this accomplishment is a “testament to the group’s unwavering commitment to environmental stewardship”.

98

98

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Hospitality Net

JANUARY 4, 2024

Have you ever wondered what separates an unforgettable educational experience from a forgettable one? What makes some classrooms come alive with curiosity and engagement, while others seem to lull students into monotony? Traditional teaching methods are undergoing a profound transformation. Innovative teaching techniques are taking center stage, redefining the way we approach learning and teaching.

98

98

Hotel Owner

JANUARY 4, 2024

Premier Inn owner Whitbread has sold its 49% stake in healthy eating chain Pure, eight years after acquiring it for £6.8m. The company acquired the stake in the company which trades as Healthy Retail Limited in 2016 when it had eight restaurants. A spokesperson for Whitbread stated: “As Pure was not a core part of Whitbread’s strategy, the group has sold its interest to a third party.

98

98

Hospitality Net

JANUARY 4, 2024

I invite you to think about this question as we begin a new year because having a clear and compelling answer to this will help you stay motivated to serve your teams, your guests, and perform at your best.

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97

Hotel Owner

JANUARY 4, 2024

Liberty’s on The Square, a hotel in the seaside town of Blackpool, has officially been sold on behalf of Coast and Country Collection for an undisclosed sum. Occupying a prominent corner position just one street away from Blackpool’s main promenade, the hotel features sea views and is a short walk from the town centre and the North Pier. The hotel features 67 ensuite bedrooms and a restaurant in addition to a bar and lounge with a stage and dance floor for parties and events.

Events 97

Events Marketing 97

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

Hospitality Net

JANUARY 4, 2024

Generative AI (GenAI) as led by the lustrous ChatGPT is rightfully front and center in the news because there are seemingly endless possibilities for how these pretrained models built on large data sets can help speed up various processes at a hotel or enhance the guest experience. But while it’s fun to bloviate in generalities about how the world will be transformed inside of five years as these algorithms pierce the veil of general intelligence, right now on the ground we need narrow use cases

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97

Hotel Owner

JANUARY 4, 2024

Climate change and sustainability continue to top business priority lists, and with tourism being responsible for around 8% of the world’s carbon emissions, our industry has a critical role to play. From airlines and hotels to destination marketing organisations and leisure attractions, we all have a big role to play in helping visitors reduce their impact on the places they visit.

Travel and Tourism 94

Travel and Tourism Workshop Information Events 94

Hospitality Net

JANUARY 4, 2024

Belmont Hotel Manila is a 4-star hotel strategically located across from the airport, NAIA Terminal 3, and within the renowned entertainment destination of Newport City in Manila. It is a “home away from home” for local and international business travelers as well as vacationers who seek convenience, safety, and consistency in excellent service. Belmont Hotel Manila is proudly a local brand that is part of Megaworld Hotels & Resorts – one of the largest hospitality chains in the Philippines.

Book 97

Book 97

Sculpture Hospitality

JANUARY 4, 2024

When it comes to running a restaurant, profit margins are notoriously slim and the challenges are vast. In many cases, success hinges on an establishment's ability to deftly balance cost and quality.

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87

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing

Hospitality Net

JANUARY 4, 2024

During the pandemic, around 70% of all hospitality workers in the United States were laid off. While travel volumes have largely returned to their 2019 levels, much of the industry’s labor force has opted not to return, choosing other opportunities and career paths instead.

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95

Lodging Magazine

JANUARY 4, 2024

PHOENIX, Arizona—Aligned Hospitality Management continued to expand its presence in Southern Arizona with the addition of La Quinta Inn & Suites by Wyndham NW Tucson Marana in Tucson, Arizona, growing its total portfolio to 21 properties. The La Quinta Inn & Suites by Wyndham NW Tucson Marana, owned by Yogi Investment Corporation, has 65 keys and amenities including BBQ grills, a business center, daily housekeeping, a fitness center, breakfast, and more.

Hospitality Management 72

Hospitality Management Housekeeping Magazine 72

Hospitality Net

JANUARY 4, 2024

Hotel productivity is a measure of how much a hotel does (in terms of selling rooms, products and services) with the resources it has (such as money, labour and materials). The ultimate goal is to simply do more with less.

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95

Lodging Magazine

JANUARY 4, 2024

SHR Group has made two appointments to its executive team as it accelerates its global expansion: Thomas Schulz has been named chief financial officer and Heinrich Kessler has been appointed as chief commercial officer. Great Wolf Resorts, Inc., appointed Dr. Romie Mushtaq as the company’s first chief wellness officer. Mushtaq will help establish a wellness-focused foundation for Great Wolf that includes training materials, education tools, and programs.

Training 69

Training Magazine 69

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Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.

Scheduling