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In the competitive landscape of the hospitality industry, hoteliers are constantly exploring innovative ways to increase revenue and enhance the guest experience. Upselling presents a lucrative opportunity for hotels to maximize their profits while providing added value to guests. By implementing creative upselling strategies, hotels can drive additional revenue streams and foster guest loyalty.
We’re seeing more and more of it: people at our restaurants choosing to sit by themselves and have their meal alone. It’s been identified as an emerging dining trend – with a 2020 study by NPD Research Group finding single diners have increased their share of U.S. restaurant visits to a record 35 percent. This shift in consumer behavior underscores the need for restaurants to cater to this growing customer demographic.
Food delivery apps have recently added new fees in response to minimum pay rules in New York City and Seattle. | Getty Images/iStockphoto As delivery discourse rages, don’t forget the middlemen: apps like UberEats, DoorDash, and Grubhub. No one is happy about the delivery apps. Not the customers, who feel gouged by an avalanche of fees. Not restaurants, who feel gut-punched by the commission apps take from them.
What is a PMS in a hotel? A PMS can manage hotel bookings and perform various admin duties. Its primary functions include payment processing, front-desk operations, reservations, and channel/rate management. Typically, this software oversees financial transactions and bookings, although some hoteliers also use it to manage human resources and housekeeping.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Choice Privileges, has made it easier to book redemption stays at more than 300 Preferred Hotels & Resorts properties by enabling digital redemption on ChoiceHotels.com. Redemption levels begin at 25,000 Choice Privileges points per night for stays at hotels including The Palms Hotel & Spa (Miami Beach, Florida), Half Moon (Montego Bay, Jamaica), Gayana Marine Resort (Kota Kinabalu, Malaysia), The Empire Brunei (Bandar Seri Begawan, Brunei) and Le Belmont Paris (Paris, France).
Guests are using AI today Open AI launched ChatGPT in November 2022. In March of the following year, Expedia and Kayak announced a partnership with the tool that allows guests to have conversations with the AI to help with their hotel searches. The functionality is embedded in the Expedia and Kayak platforms, which makes it easy to access for curious guests.
The Champs-Élysées, a cocktail recipe featuring yellow Chartreuse and brandy, is revived at New York restaurant Libertine with modern twists.
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Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
Forging emotional connections One of the undeniable keys to Swift’s global success is her ability to form emotional connections with her fan base. Whatever you think about the Swift marketing machine (more on that shortly), it only takes a quick social media search to see the unsolicited outpouring of genuine love for the star.
PARSIPPANY, New Jersey—Wyndham Hotels & Resorts is expanding into the upscale extended-stay segment, launching a strategic relationship with WaterWalk. The deal adds 11 hotels and over 1,500 rooms to the Wyndham ecosystem, rebranding them under the newly created WaterWalk Extended Stay by Wyndham brand, the 25th in Wyndham’s portfolio. Located in markets such as Tucson, Jacksonville, and Wichita, the offerings compliment Wyndham’s existing economy and midscale extended-stay brands, “In the l
Radisson RED Vientiane is anticipated to open its doors in Q4 2024, introducing this pioneering (upper)upscale brand’s bold spirit and world-class business and leisure facilities to Laos.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
I have worked with PMS tech for over 20 years. I have seen it at the front desk, have worked on building and deploying what became the industry standard many decades ago, I have acquired a handful of different PMS solutions and overseen the re-building from scratch of the first true next-gen PMS. NB: This is an article from Shiji Subscribe to our weekly newsletter and stay up to date And, in the ever-evolving landscape of hotel technology, I can safely say, Property Management Systems are experi
Hyatt Hotels Corporation (NYSE: H) today announced the launch of the adults-only Hyatt Vivid brand with the opening of Hyatt Vivid Grand Island in Cancun, Mexico. The modern all-suite resort offers a relaxed atmosphere with a host of enriching experiences to complement the resort’s lush surroundings. The newest resort in Hyatt’s Inclusive Collection marks the continued growth of Hyatt’s brand footprint in Mexico with additional openings to follow later this year.
At the heart of every great hospitality organization is a great property management system (PMS). In fact, the hotel PMS market size was estimated at USD 7.15 billion in 2023, and is expected to grow at a CAGR of 10.77% to reach USD 14.71 billion by 2030. NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date However, the role of property management systems is evolving.
Effective revenue management provides hoteliers with a clear roadmap for pricing and optimisation, while acting as a gauge to measure success. What is a Revenue Management Solution for Hotels? How Do They Work? Top 5 Reasons to Use a Revenue Management Solution for Hotels 5 Bonus Tips for Maximizing the Effectiveness of Revenue Management Solution (RMS) in Boosting Hotel Profit.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
The hospitality sector is fiercely competitive, with each establishment vying for attention and loyalty. The guest acquisition transforms from a routine marketing effort into a critical business imperative in this environment. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date The focus shifts from quantity to quality, from attracting a high volume of guests to attracting the right kind.
Percor Capital, owners of Hotel Indigo and Staybridge Suites Dundee, have revealed the first look at their newly opened, state-of-the-art bar, Eighteen Twenty-Two which welcomed guests and visitors this weekend following a one-million-pound refurbishment. The refurbishment also showcases a stylish new look hotel lobby and additional guest parking.
The first secret to unlocking the full potential of your PMS data is to identify your business drivers. Business drivers are the key factors that impact your hotel’s revenue and profitability. This on-the-books data will make up the foundation for a large number of strategic business decisions you need to make. NB: This is an article from Lighthouse (formerly OTA Insight) Subscribe to our weekly newsletter and stay up to date Here are some of the key drivers you should be able to record an
The Meritage Resort and Spa proudly unveils its $25 million renovation, presenting 322 transformed guest rooms alongside its existing luxurious 147 guest rooms and suites, now boasting a total of 467 modern, spacious guest accommodations. This extensive renovation also encompasses a new lobby and expanded bar area, refreshed ballrooms, pre-function and meeting rooms, an updated chic bowling lounge, a reimagined café and grab-and-go outlet, and added a premier steakhouse and a Champagne lounge.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Culinary skills can transform lives. For many youths facing adversity, the kitchen offers a recipe for resilience. Sprouts Chef Training has been empowering San Francisco youth through mentorship, culinary training, and job placements since 2006. OpenTable is proud to partner with Sprouts to help expand its mission beyond the Bay Area and into the heart of New York City.
Proper Hospitality today announces management and operations of Montauk Yacht Club, the historic 107-key luxury seaside resort and marina in The Hamptons owned by Safe Harbor Marinas. Joining The Collective - Proper Hospitality’s roster of independent hotels - Montauk Yacht Club will also debut a multi-million dollar renovation, introducing refreshed facilities and a brand new dining experience upon the season opening this May.
This International Women's Day (IWD) was one of the best yet, with exciting things to celebrate across the globe! From a new blog series to upcoming events at SAS Innovate, Women in Analytics (WIA) is excited to play a part in empowering and advocating for women at SAS and outside [.
Among the cobblestone streets and red brick accents found in downtown Tribeca, Firmdale Hotels’ third New York property, the Warren Street Hotel, sticks out with its striking blue exterior and bright yellow top developed by architecture firm, Stonehill Taylor. The property, which is the sister hotel to Crosby Street in SoHo and The Whitby in Midtown, comes from the hands of British designer and Firmdale founder, Kit Kemp, and her daughters, Minnie and Willow.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
WASHINGTON—The American Hotel & Lodging Association (AHLA) and the Hotel Association of Canada (HAC) announced that Green Key Global is now jointly operated by both of the associations in the United States and Canada. A roster of hotel companies across the continent, including Accor, Best Western, Choice Hotels, Crescent Hotels & Resorts, Highgate, Hyatt, IHG Hotels & Resorts, Marriott International, and more, continue to lead as some of Green Key Global’s partners committed to susta
Hotel Milano Scala ranked among the world's top 36 sustainable hotels in the UK National Geographic Traveller's Earth Collection guide. The post Hotel Milano Scala showcases sustainable tourism model appeared first on Hotel Management Network.
The Meet the Money® 2024 program has launched on MeetTheMoney.com, and we’re excited to bring you a conference packed with the experts you want to hear from. Join us in Los Angeles for three days of high-level discussion panels and special industry presentations focused on financing, investment, deal-making, and success in this year’s market.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Haneda Airport Hotel aims to transform airport accommodation by offering guests a captivating voyage through pop culture. The post Haneda Airport Hotel unveils pop culture character-themed rooms appeared first on Hotel Management Network.
Following the announcement that Google will abandon the "pay-per-stay" model for its metasearch products, the company has unveiled a series of enhancements to its travel services.
The company has marked the debut of its adults-only Vivid brand with the launch of Hyatt Vivid Grand Island in Cancun, Mexico. The post Hyatt expands Mexico footprint with new adults-only resort appeared first on Hotel Management Network.
Thailand: According to a report from hospitality consultancy C9 Hotelworks, the current supply of branded residences on the island of Phuket has topped USD$2.3 billion. The top three locations in Phuket for branded residences, ranked by the number of current units and those in the pipeline, are Layan (1,322), Kamala (651) and Bangtao (605). Wyndham holds the highest number of units in Phuket’s branded residences primary market – accounting for 46 per cent of market share.
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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