Tue.Sep 26, 2023

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Transactional marketing vs relationship marketing in the hotel industry

eHotelier

Building relationships with your guests can generate more revenue and build a strong name in the industry. Here are some examples of how you can focus on relationship marketing.

Marketing 312
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8 Effective Management Tips For Hoteliers

InnQuest

Effective time management is a cornerstone of successful hotel management. Juggling various responsibilities and tasks in the fast-paced world of hotel management can be challenging. This article aims to provide valuable management tips for hoteliers to help them make the most of their time and improve overall efficiency. Prioritize Tasks In the realm of hotel management, not all tasks are created equal.

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How sharing information between Hotel departments via tech is changing the future of hospitality

eHotelier

Hoteliers have become accustomed to seeking excellence within each department, with each group internally supporting the other through consistency and diligence. However, today’s operations call for greater collaboration than in years past. Individual workers today have much greater responsibility and face more scrutiny from managers and guests. Hotel workers are expected to oversee multiple aspects of hospitality simultaneously, and roles spanning multiple departments are becoming more common.

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Food Delivery Fraud: Challenges in Ensuring Security for Platforms, Drivers, and Consumers

Modern Restaurant Management

The U.S. is the second-largest online food delivery market​ and generated an estimated $218B in revenue in 2022. And experts predict the market will increase close to $500B by 2027. Due to the growth and increased demand, leading food delivery platforms such as Uber Eats, DoorDash​, and Grubhub are also facing the growing threat of fraud and abuse on both the customer and driver sides as scams and scammers become more sophisticated.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Vegetables Get the Tinned Fish Treatment

EATER

With saltines, radishes, and butter, “mushroom snow crab” takes the place of tinned fish. | Bettina Makalintal Seed to Surf offers “mushroom snow crab” and “celery root whitefish,” but can mushrooms satisfy a craving for crustaceans? In the age of TikTok marketing most everything is undergoing a rebrand, in both the food world and things adjacent to it.

Marketing 140

More Trending

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Feast on Sushi, Steak, and Globalization at Iraq’s American-Themed Buffet

EATER

Inspired by a Florida Golden Corral, developed in the Netherlands, and imported to Kurdistan, ABC Restaurant features an assortment of global cuisines all filtered through the semi-autonomous region’s relationship with the U.S. Every Friday at dinner time, a spry-looking Uncle Sam — stovepipe hat, stars-and-stripes suit, surprisingly brown beard — dances his way around the 11 sprawling buffet stations of ABC Restaurant.

Pricing 139
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The Ritz-Carlton celebrates transformational travel with leave better campaign

eHotelier

The Ritz-Carlton Hotel Company, L.L.C., is pleased to announce the launch of a new international marketing campaign, speaking to the continued evolution of the brand. Created in collaboration with longtime agency partner Team One, the Leave Better campaign invites guests to embark on a powerful journey of self-discovery through thoughtfully tailored experiences and the genuine comfort and care offered by a stay at The Ritz-Carlton.

Marketing 130
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How to Calculate Your Hotel Room Costs for Better Pricing

Revenue Hub

Do you know how much it costs your hotel to list a room? And how to analyze your fixed and variable expenses? Dive into this piece for a step-by-step breakdown − plus, we’ve included an Excel sheet to simplify your cost calculations. NB: This is an article from Smartpricing In the competitive landscape of the hospitality industry, understanding the true cost of a hotel room isn’t just beneficial − it’s pivotal.

Pricing 109
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Hotel Indigo debuts largest marketing campaign in brand history, delivering a beautiful perspective of neighborhoods across the world

eHotelier

Hotel Indigo, part of IHG’s Luxury & Lifestyle portfolio, is unearthing the hidden gems that only can be found in a neighborhood and inspiring the next generation of travelers to go out and explore. The brand's newest international marketing campaign, The World’s Neighborhood Hotel, is rooted in the brand’s long-held belief that when you see the world through the neighborhood, the neighborhood changes your world.

Marketing 130
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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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AI won't replace restaurant employees, it will make CX better

Fast Casual

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer experience, not replace humans.

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Cora Cora Maldives launches the first space camp for kids

eHotelier

Young space enthusiasts are the first astronauts-in-training on an unforgettable cosmic journey at Cora Cora Maldives! Astral Adventures has launched for all children from age 3 to 12 as a dedicated space camp to ‘Train like an Astronaut’. Ten local girls below the age of nine years of age from the nearby local Ungoofaaru school were chosen after a space quiz and postcard designing competition to join Cora Cora’s young adventurers from the resort.

Training 130
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How to Use Hotel Data to Drive Revenue

Revenue Hub

In the perpetual quest to achieve greater market share, hoteliers constantly seek strategies to help them transcend the competition posed by online travel agencies (OTAs). NB: This is an article from Revinate This is where hotel data revenue can help. Hotel data revenue is the revenue that’s generated from using the zero-party and first-party data you receive directly from your guests.

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Bunkhouse announces new Houston project opening in 2025 (Hotel Daphne)

eHotelier

Bunkhouse, the Austin-based hospitality company known for its commitment to design, music, and authentic community-driven experiences, is unveiling today plans for its latest boutique, Hotel Daphne, scheduled to welcome guests in early 2025. This addition marks Bunkhouse's second hotel project in Houston, following the highly anticipated opening of Hotel Saint Augustine in Montrose’s Museum District in the fall of 2024.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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NewcrestImage, Dabu Group JV acquires full-service Marriott

Hotel Business

A joint venture of two Dallas-based companies— NewcrestImage and Dabu Group —has acquired the full-service Marriott Dallas/Fort Worth Westlake. The hotel features architecture by Mexican architect Ricardo Legorreta, who is known for his innovative use of bright colors; light and shadow; and geometric shapes. Newmark Lodging Capital Markets arranged the sale on behalf of the seller.

Concierge 105
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Justin Rodriguez assumes role of new General Manager at Shashi Hotel Mountain View

eHotelier

Shashi Hotel Mountain View, a modern lifestyle hotel located in the heart of Silicon Valley, is pleased to announce the appointment of Justin Rodriguez as General Manager. A native of the Bay Area, Justin has remained an asset to the Shashi Group team since July 2019, where he previously held the role of Director of Food and Beverage, managing all dining outlets of the hospitality group.

Marketing 130
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Building the Pipeline: Hotel Development Opportunities and Challenges in Today’s Economic Climate

Finance & Development : Lodging Magazine

The outlook for openings is promising as the U.S. hotel development pipeline is bolstered by a record-high 1,085 conversion projects in the second quarter of 2023, according to Lodging Econometrics. However, developers are still contending with inflation and high interest rates, which lengthen the timeline for some projects. “Projects have generally slowed,” observed Kyle Hughey, CEO, Charlestowne Hotels.

Magazine 105
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Kim Nyheim Ragnarsson has been appointed General Manager at The Well Spa & Hotel

eHotelier

The Well Spa & Hotel in Norway proudly welcomes its new General Manager, Kim Nyheim Ragnarsson. With more than ten years at the helm of international luxury hospitality, Kim's profound expertise will further elevate the stature of Northern Europe's largest spa.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Island Hospitality Management Named Operator of 114-Room SpringHill Suites Truckee

Hospitality Net

Officials of Island Hospitality Management, the premier third-party management company for select-service and upscale, extended-stay hotels, announced that the company has been named the operator of the 114-room Springhill Suites Truckee. The property is owned by Mission Hill Hospitality, a leading select service and extended stay hotel investor.

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While no longer unexpected, the "cost" of air travel disruptions continues to rise

PhocusWire

Two new airline industry reports provide insights into how consumers feel about air travel disruptions and also the costs – both economic and environmental – that these problems bring.

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Boutique Group Signs MoU with Sommet Education

Hospitality Net

Boutique Group, a hospitality company fully owned by Saudi Arabia’s Public Investment Fund, merging the Kingdom of Saudi Arabia’s culture and heritage with contemporary elegance to develop historic and cultural places into ultra-luxury boutique hotels, has signed an MoU with Sommet Education, a leading international network of hospitality management and culinary arts schools.

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Creating A Hotel Website That Drives Direct Bookings

Revenue Hub

A good hotel website needs to do more than just provide information, it needs to drive bookings so that you’re able to rely less on OTAs. NB: This is an article from Arise In this blog post, we’ll share some tips on how to create a hotel website that drives direct bookings based on our many years of experience designing and developing optimised websites for hotels across the world.

Book 101
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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Pullman Singapore Hill Street officially opens 1 October 2023

Hospitality Net

Housed along Singapore’s downtown core, the latest Pullman property is set to become the epicenter of experiences with its design-led and forward thinking approach to hospitality.

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Today’s news in brief – 26/09/239

Hotel Owner

The RAD Hotel Group has acquired Ayrshire’s Seamill Hydro Hotel , expanding its portfolio to nine venues. The hotel boasts 84 guest bedrooms, two luxurious suites, and impressive views of the Firth of Clyde and the Arran mountains. The new owners plan to enhance the hotel’s previously released development plans. The Sweeney family, who led Seamill Hydro for over three decades, has decided to pass the torch.

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Brittain Resorts & Hotels Introduces New AI-Driven Business Intelligence Technology Matrix

Hospitality Net

Brittain Resorts & Hotels (BRH), the leading full-service hospitality management company in the Southeast, today introduced an industry-leading AI-driven business intelligence technology matrix, putting the company at the forefront of AI-led efforts within the industry. The move comes as BRH increases its service offerings as it expands further into third-party management for hotel owners seeking improved values and satisfaction measurements.

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Bristol hoteliers ‘cautiously’ optimistic after strong summer

Hotel Owner

The Bristol Hoteliers Association reports that hoteliers in the region are “cautiously” optimistic about the future, as overall occupancy rates for Bristol in August were 79.7%, compared with 74.4% in the same month last year. Bristol’s city centre occupancy in August also reached 78.4%, compared with 71.9% last year, while four-star occupancy rates hit 81.7% this summer compared with 74.9% in the previous year.

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.