Tue.Feb 27, 2024

article thumbnail

Real estate disputes: Update on hospitality and leisure sector

eHotelier

Landlords responded to tenants' challenges with flexibility in 2023, including forgiving COVID-19 arrears and altering fixed rents to turnover rents temporarily. This reciprocal relationship between landlords and tenants has led to the emergence of leases structured on turnover rents, providing support during uncertain times while ensuring landlord income.

246
246
article thumbnail

SOCi Report: Brand Loyalty Affected by Online Inaccuracies

Modern Restaurant Management

Inaccurate business listings can have a substantial impact on brand loyalty, according to the first release of SOCi Inc.'s 2024 Consumer Behavior Index (CBI), which examines shopper practices and preferences when interacting on and offline with local businesses, including restaurants. Nearly two-in-three (63 percent) have encountered inaccuracies in business listings on major platforms such as Google, Facebook, and Instagram.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Shinta Mani Wild joins the long run to drive holistic sustainability

eHotelier

As part of its strong commitment towards sustainability, Shinta Mani Wild – A Bensley Collection, a luxury, all-inclusive tented camp located in the South Cardamom Forest in Cambodia, has joined as a fellow member of The Long Run. In so doing, Shinta Mani Wild – A Bensley Collection has embarked on a journey of continuous improvement, committed to working towards best practices across Conservation, Community, Commerce and Culture – referred to as The Long Run 4Cs.

241
241
article thumbnail

The importance of hotel cleaning protocols | Mews

MEWS

What are cleaning protocols for hotels? Cleaning protocols in hotels are the procedures and standards that ensure cleanliness, hygiene and guest satisfaction. Typically, these protocols cover different hotel areas (shared spaces, dining area, guest rooms and the back office) and define how to clean and maintain them regularly.

article thumbnail

Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

article thumbnail

NEW Eco Suites at Sandos Caracol Eco Resort + New Dining!

eHotelier

Sandos Hotels & Resorts is proud to announce the completion of 336 nature-inspired and family-focused rooms at its Sandos Caracol Eco Resort. The renovated rooms and suites have been integrated into the property’s signature Eco Collection, which offers three categories of jungle-inspired accommodation options.

130
130

More Trending

article thumbnail

La Concha Resort unveils innovative, counter-side sushi concept

eHotelier

This month, La Concha Resort, San Juan’s premier beachfront lifestyle resort unveiled a highly anticipated dining concept, Tekka Bar: Handroll & Sake, nestled directly inside La Concha Resort’s main lobby. A welcome addition to San Juan’s gastronomic scene, this new guest offering captures the essence of the resort’s vibrant spirit and oceanfront locale, offering fresh seafood, an impressive sake collection and a unique dining experience.

130
130
article thumbnail

Please Explain the Luxury Martini to Me

EATER

A luxury Martini now costs more than $40 at top cocktail bars. Are bars cashing in on our love for the drink, or is there more to the trend?

137
137
article thumbnail

Kierra Moore appointed new leadership role at Arlo Hotels

eHotelier

Arlo Hotels, today announced Kierra Moore’s promotion from director of operations to hotel manager at Arlo Chicago. Moore will continue to oversee the operational duties and departments and help further grow the brand through the Chicago property, which opened in April 2023.

130
130
article thumbnail

Manifesting Destiny: Indigo Hospitality’s Program to Bring Team Members to the Next Level

Lodging Magazine

Nearly every hospitality leader mentions a special quality sought in prospective team members, one that’s generally universal within their own ranks. Yet, as Jennifer Krapp, Director of Operations at Indigo Road Hospitality Group (IRHG), told LODGING, developing those with the potential to find success and fulfillment in her organization can require an investment, something she said, her company is proud to make through a program that rewards—and encourages—a select group of food and beverage em

Magazine 118
article thumbnail

Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

article thumbnail

Marriott International and Cathay deepen strategic partnership to offer enriched travel benefits

eHotelier

Marriott International, Inc. today announced the expansion of travel benefits in its award-winning travel program, Marriott Bonvoy, through collaborating with Cathay Membership program, loyalty program of Cathay. Eligible members will gain exclusive access to both programs’ membership benefits through limited status match offer, and accelerated points earning via seamless two-way conversion between Miles and Points.

130
130
article thumbnail

Modern Revenue Management: Are We Truly Innovating?

Revenue Hub

The hotel industry buzzes with talk of “modern” revenue management, but are we truly innovating? Many discussions focus on familiar strategies like dynamic pricing, personalized offers, and the use of revenue management systems, already widely used in big cities. While technology gaps are closing between urban and rural hotels, a crucial question remains: are we simply repackaging old approaches with new labels?

Pricing 100
article thumbnail

Rubin’s return marks new chapter for HotelREZ

eHotelier

HotelREZ Hotels & Resorts, one of the world’s leading hotel representation companies, has announced Sharon Rubin’s return after a five-year break. Rubin has been appointed to the new role of Vice President of Product Development.

130
130
article thumbnail

Life House Expands Into Oaxaca

Hospitality Net

Life House has expanded its footprint to Oaxaca, Mexico with the management of Casa Yuma, a beachfront boutique hotel and restaurant set to open in March 2024 in Puerto Escondido. This move marks a significant milestone in Life House’s growth within Mexico, introducing an immersive experience in one of the country’s most dynamic and up-and-coming leisure destinations.

100
100
article thumbnail

Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

article thumbnail

France Experiences Surge in Travel Demand Ahead of 2024 Summer Olympics–with Americans Leading the Charge

eHotelier

Sojern, the leading digital marketing platform built for travel, today shares its latest travel data* ahead of the 2024 Summer Olympics. Slated to be held in Paris, France from 26 July - 11 August 2024, the summer Olympic games will bring together 10,500 athletes from 206 National Olympic Committees (NOCs) that represent nations from all over the world.

Events 130
article thumbnail

Zel is Set to Open Its Second Hotel in Spain

Hospitality Net

The brand created by Meliá Hotels International and Rafa Nadal will bring its innovative "Mediterranean House" concept to the crystal-clear waters of Tossa de Mar.

103
103
article thumbnail

Cloudbeds and IDeaS Forge Innovative Partnership to Deliver an Integrated Revenue and Hospitality Management Solution

eHotelier

Cloudbeds, a leading provider of hospitality management software, and IDeaS, the world’s leading provider of hospitality revenue management software and services, today announced a strategic technology partnership that brings together the expertise of two industry powerhouses to deliver cutting-edge revenue solutions for accommodations providers worldwide.

article thumbnail

New short-term lets planning rules: a bridge between local communities and economic growth?

Hotel Owner

Last week, the Department for Levelling Up, Housing and Communities (DLUHC) announced that starting from next summer it is introducing a registration scheme for Airbnb-style short-term lets in England. The announcement follows the campaigning of the hospitality and rental sectors who have been very vocal with their concerns regarding the growing number of short-term accommodations and its impacts on local communities.

article thumbnail

Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

article thumbnail

How Embedded Payment Processing is Shaking Up the Travel Experience

eHotelier

The hotel payment processing experience is ready for a shakeup. Improving payment processing in hotels has been a major barrier for independent operators, and yet the closer payment processes are to a business’ core systems, the more benefits they provide operators. Hotels have embraced the value of integrated payment processing, which allows merchants to integrate their capabilities into a hotel’s point-of-sale systems, but this still necessitates a digital “handshake” between service providers

130
130
article thumbnail

IHCL Announces a New Vivanta Hotel in Haridwar, Uttarakhand

Hospitality Net

Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the signing of a new Vivanta hotel in Uttarakhand’s ancient pilgrim city of Haridwar. The hotel is a Greenfield project.

96
article thumbnail

Paul Joseph appointed Managing Director at Hyatt Regency Orlando

eHotelier

Hyatt Regency Orlando is excited to announce the appointment of Paul Joseph as Managing Director.

130
130
article thumbnail

Hotels Shouldn’t Rely on ROAS to Measure Campaign Success

Revenue Hub

Return on Ad Spend (ROAS) is a familiar metric within the digital marketing landscape, often employed to gauge the efficiency of marketing expenditure. However, for some marketers ROAS has become the singular metric that defines whether a campaign was truly a success. NB: This is an article from Cendyn , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date While ROAS does provide a valuable snapshot of how efficiently resources are being used, it doesn’t necessarily

article thumbnail

Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

article thumbnail

Cloudbeds and IDeaS Forge Innovative Partnership to Deliver an Integrated Revenue and Hospitality Management Solution

Hospitality Net

Cloudbeds, a leading provider of hospitality management software, and IDeaS, the world’s leading provider of hospitality revenue management software and services, today announced a strategic technology partnership that brings together the expertise of two industry powerhouses to deliver cutting-edge revenue solutions for accommodations providers worldwide.

article thumbnail

The Ultimate Guide to Hotel SMS Marketing

Revenue Hub

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. NB: This is an article from Directful Subscribe to our weekly newsletter and stay up to date This guide examines the traditional aspects of SMS text market

article thumbnail

HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024

Hospitality Net

As the HSMAI Foundation releases our 2024 State of Talent Report, it’s heartening to witness our sector not just bouncing back but thriving. Moving beyond resilience, our industry’s sales, marketing, and revenue optimization talent strategies have in many ways transformed, and this report is evidence of that journey.

article thumbnail

Why Hotels Needs More Than Simple Metrics

Revenue Hub

In hotels, we love our numbers. We track occupancy, average daily rates, customer satisfaction scores, etc. And at the heart of many metrics lies the humble average. It’s simple, easy to understand, and gives us a quick snapshot of performance. Businesses use averages to gauge progress, set targets, and compare themselves to competitors. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date Averages can be dangerously deceptive.

Article 90
article thumbnail

Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.