Wed.Feb 14, 2024

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Sense of community as a growth strategy

eHotelier

When a hotel does in fact go through the meticulous process of creating a strong sense of community, the results are nothing short of magical, and this is reflected through a positive impact on guest satisfaction, demand and the ability to grow rate.

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The Beach Hotel reopens in Newcastle

Hospitality Magazine

After 18 months of restoration, The Beach Hotel in Newcastle’s Merewether has swung open its doors. Hotelier Glenn Piper is behind the new-look venue which hosts the main pub, along with eatery Peregrin, and retro takeaway shop Larrie’s which opened last year. “The Beach Hotel has been more than just a pub; it has been a gathering place for friends and families across Newcastle for generations,” says Piper. “We’re excited to once again open our doors and welco

Magazine 239
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To Charge or Not To Charge?

Modern Restaurant Management

Charging guests for booking a reservation that they don’t show up for is becoming more popular. Ten years ago, this was a practice in the big cities like New York, Chicago, and Los Angeles. When this practice began, I must be honest I told my customers not to do this charge because it could cost them clients. When restaurants began charging guests the three-percent credit card fee, I was against that as well.

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Beware: A Cheese Crisis Looms

EATER

Gird your curds! Say a prayer for Camembert! A collapse in microbe diversity puts these French cheeses at risk.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Uses of artificial intelligence in the hotel industry | Mews

MEWS

✅ Artificial intelligence is becoming an essential tool for hotels, and in this article you will discover all its benefits and uses.

Article 130

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Reimagined beachside motel listed for sale by Canberra investment group

eHotelier

Boutique Batemans Bay Motel The Isla and the adjacent Kon Tiki Apartments have been listed for sale by a Canberra-based investment group amid ongoing growth in the regional NSW tourism sector.

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How Food Stylists on ‘Feud’ Brought La Côte Basque Back to Life

EATER

A dessert tray on the Feud set. | Tamara Reynolds On “Feud: Capote vs. The Swans,” being seen lunching is everything. We spoke to food stylist Tamara Reynolds about creating the restaurant — and meals — at the center of that world. There is a reason Truman Capote titled his thinly veiled exposé of New York City’s society women and their secrets “ La Côte Basque.

Training 132
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Loews Hotels & Co. opens Arlington Hotel and Convention Center

eHotelier

Loews Hotels & Co, a wholly owned subsidiary of Loews Corporation, today opens the Loews Arlington Hotel and Convention Center. The hotel is Loews’ second and largest hotel in Arlington, Texas and the first-of-its-kind in the market, ushering a new era of hospitality to North Texas.

Marketing 130
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Underground bar and eatery Castlerose arrives in Melbourne

Hospitality Magazine

Hospitality operator Glen Bagnara (Hemingway’s Wine Room, Clementine, Bar Bianco) and developer Fortis are behind Melbourne’s latest culinary addition Castlerose. The 40-seat underground bar and eatery is located below its sister venue Clementine on Palmerston Crescent in South Melbourne. Head Chef David Yuan is behind Castlerose’s food offering which stars classic European dishes designed to share.

Magazine 130
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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Matthew Polk appointed Director of Customer Onboarding at Hotel Investor Apps

eHotelier

Hotel Investor Apps (HIA), the hospitality-specific ERP and Accounting platform, announced today the addition of Matthew Polk, MBA, as Director of Customer Onboarding.

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Fair Work announces surprise inspections

Hospitality Magazine

The Fair Work Ombudsman is targeting 20 businesses this week as part of a surprise blitz of food outlets in Canberra’s north and Queanbeyan. Inspectors will be attending businesses to confirm if workers are being paid correctly and receiving the right entitlements, speaking to owners, managers, and employees. The 20 venues were selected based on intelligence such as tip-offs, having a history of underpaying staff, and employing vulnerable workers such a visa holders or young people. “

Magazine 130
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Frank Sorgiovanni appointed VP of Development at SH Hotels & Resorts

eHotelier

SH Hotels & Resorts, the sustainable hotel brand management company that operates 1 Hotels, Baccarat Hotels, and Treehouse Hotels, is pleased to announce Frank Sorgiovanni’s appointment as Vice President of Development (Asia Pacific).

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Annandale’s Cornersmith announces cafe closure

Hospitality Magazine

Owners Alex Elliot-Howery and James Grant have revealed they will be closing the doors of the much-loved Annandale cafe at the end of this month. In a statement on their website, the duo shared the news and assured their regulars that Cornersmith is not over, but is heading into a new chapter. “The short story is we are closing the Annandale café doors at the end of the month and having a breather from the intensity of running our own hospo business,” reads the statement. “Corn

Magazine 130
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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Radisson Hotel Group to maintain expansion momentum in the Middle East and Africa

eHotelier

Radisson Hotel Group solidified its position as one of the leading international hotel groups in the Middle East and Africa during 2023 by signing 22 hotels, resorts, and serviced apartments, adding over 3,800 rooms to its regional portfolio, remaining dedicated to its vision of being among the top three hotel brands globally and the preferred choice for owners, guests, and employees.

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The Mews Data Dive: how did hospitality perform in 2023?

MEWS

What’s in the Mews Data Dive? There’s no unified set of must-track metrics for hoteliers – at least, not yet. Although our guide on New Era of Hospitality Metrics for General Managers sets out to change that.

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Record revenue drives 450% profit growth for Minor Hotels

eHotelier

Minor Hotels has reported record full-year core revenue of THB 121.4 billion (approx. USD 3.4 billion) in 2023, propelling the international hotel owner and operator's core net profit to grow by 450% compared to the previous year.

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Principal–Agent Relationships: Examining a Hotelier’s Liability for the Acts of Its External Service Providers

Lodging Magazine

Hotel companies sometimes hire independent entities—persons or firms—to provide certain guest services. In most such cases, the laws of agency are in play: the hotel is the principal that empowers someone else (an agent) to act on its behalf and controls the methods used by the agent to carry out delegated tasks. Whether expressed through contract or implied through actions, the principal’s relationship to the agent creates a fiduciary relationship between the parties that requires the […]

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Mobile ordering results at Amora Sydney Jamison Hotel

eHotelier

In the heart of Sydney’s CBD, five-star Amora Hotel Jamison Sydney offers 415 spacious guest rooms with service that sets the standard for Sydney hospitality. An easy walk from Circular Quay, Sydney Harbour Bridge, the Sydney Opera House, and only a few minutes from Wynyard train and light-rail stations, makes Amora one of the most desired locations for those travelling for either business or leisure.

Training 130
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At the Watercooler with Peter Vogel of vLoyalty

Fast Casual

Peter Vogel, CRO at vLoyalty, says loyalty programs don't have to be complicated to be effective.

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4 reasons why being multi-channel steps up your guest communications

eHotelier

In today’s world, filled with technology and different alternatives, if you want to reach your customers and connect with them, you need to provide them with options.

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Marcus Hotels & Resorts Agrees to Jointly Acquire Loews Minneapolis Hotel

Lodging Magazine

MILWAUKEE—Marcus Hotels & Resorts announced that it has reached an agreement to jointly acquire the Loews Minneapolis Hotel with Hempel Real Estate and Robinson Park Investments. The terms of the agreement were not disclosed and are subject to the satisfaction of certain standard closing conditions. Upon closing, Marcus Hotels & Resorts will assume hotel management, which will be rebranded under another major global hotel system.

Magazine 114
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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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360-Key Dual Branded Radisson Planned for Phnom Penh, Cambodia

Hospitality Net

Radisson Hotel Group will make its debut in Cambodia following the signing of a landmark agreement with Prince Real Estate Group to operate two brand-new properties in the country’s fast-growing city, Phnom Penh.

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Jersey Mike’s Subs taps guest-facing tablet to boost transaction time, engagement

Fast Casual

Jersey Mike's Subs developed a customer facing tablet that allows the guest to review their order, pay, sign up for loyalty rewards and view marketing messages.

Marketing 112
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Lenders focus on cash flow metrics

Hotel Business

Real estate investment banker RobertDouglas’ 10th Annual Lender Survey, just released, found that with inflation persisting and recessionary anxieties lingering—even as interest rates plateau—lenders in the hotel sector maintain engagement but have tightened underwriting standards to mitigate economic vulnerability. As a result, cash flow metrics and location/quality of the real estate are the top two most important “gating” issues.

Pricing 111
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How Hotel Guest Segmentation Can Boost Conversions and Revenue

Revenue Hub

Imagine a mountain resort that needs to boost business during its lower occupancy shoulder season. The marketing team decides to create two targeted email campaigns by segmenting potential guests based on market categories and characteristics. They send one personalized promotion to transient couples, enticing them with an exclusive weekend getaway package.

Article 109
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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.