Thu.Oct 19, 2023

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Hotel guestroom redesign to help insomnia sufferers

eHotelier

Guests are willing to pay extra for some form of guarantee that they will get a good night’s sleep. This is a huge opportunity for hotels to boost rate and carve out new product categories.

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Meet the People Keeping Queer Bars Safe

EATER

With gender-affirming ID checks and de-escalation tactics that avoid police intervention, these individuals are reshaping nightlife security to better serve the LGBTQ+ community.

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Michael Rodriguez appointed Food & Beverage Manager at Four Seasons Resort Punta Mita in Nayarit

eHotelier

Four Seasons Resort Punta Mita, a beloved five-star resort nestled along Mexico's Pacific coast, announces the appointment of Michael Rodriguez as new food and beverage director. With a dynamic career spanning more than a decade in the luxury hospitality industry, Rodriguez brings a wealth of experience, coming off back-to-back new hotel openings and a renovation.

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The Wonderful, Wonkafied World of Vegan Pastry

EATER

The pastry counter at Sweet Maresa’s, an entirely vegan bakery in Kingston, New York. For peak culinary creativity, look no further than the vegan bakeshop Did you hear? Dominique Ansel introduced his first vegan Cronut. Ansel announced the one-weekend-only special on September 20, the day before its limited drop, in an Instagram post marked #ad. The Huckleberry Hound-colored rice pudding inside the pastry was brought to us by Upward SW 6239, a hue that paint conglomerate Sherwin-Williams deemed

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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10 Tips for a Comprehensive Hotel Key Control Policy

Lodging Magazine

While today’s hotel guests largely use electronic access cards to enter assigned guestrooms, hundreds to thousands of mechanical keys are essentially used daily on hotel properties. Housekeeping staff use keys for access to guestrooms to perform job duties. Hotel security, maintenance staff, and hired contractors also use keys for access to equipment, maintenance, supply rooms, fleet vehicles, and guestroom emergencies.

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Hotel PMS System: What is it and how does it help hotels?

Hotelogix

Managing daily hotel operations is undoubtedly a complex and stressful task. However, with the right technology, hoteliers can handle it easily and efficiently. Oh yes. You are right. We are talking about the Hotel Property Management System, also called the Hotel PMS System. It is THE MOST critical piece of hospitality technology solution that automates daily operations, saves time, reduces errors, and improves staff productivity.

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Nils-Arne Schroeder appointed SVP Operations, Middle East & Asia at Fairmont in Singapore

eHotelier

Fairmont Hotels & Resorts, a global leader in luxury hospitality, is delighted to announce the appointment of Nils-Arne Schroeder as the Senior Vice President of Operations for the Asia Pacific and Middle East regions.

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Unveiling Hotel Guest Personas- A Strategic Approach To Understanding Your Guests

Hotelogix

Hotels welcome a multitude of guests every season. Not every guest is the same. That's why segmenting guests into various categories is an instrumental approach to understanding them better. Such categorization helps in defining guest personas that further assist hotels in better marketing. Understanding Hotel Guest Personas A guest persona is created using insights from data related to guests.

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Ayatana opens at Dusit Thani Kyoto

eHotelier

Dusit Thani Kyoto, a new luxury hotel managed by Dusit International, one of Thailand’s leading hotel and property development companies, officially celebrated its grand opening on 1 September unveiling Dusit’s unique brand of Thai-inspired gracious hospitality and a range of exciting dining and wellness experiences – including the hotel’s signature fine-dining restaurant, Ayatana.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Front desk upsell automation | Mews webinar recap

MEWS

Hotel upselling is one of hospitality’s hottest topics. And with good reason – upsells drive more revenue and TRevPAR, motivate staff and personalize the guest experience. Our recent research shows that the number of guests upgrading during online check-in has almost doubled since last year, earning hoteliers an average of €30 for each upgraded reservation, with breakfast being the biggest upsell.

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Romer Waikiki at The Ambassador opens its doors

eHotelier

While there are many ways to experience Oahu, the heart and soul of the island is uncovered by the boots-on-the-ground insights, experiences and insider knowledge that only true neighborhood natives can provide. The antidote to ordinary Oahu itineraries, Romer Waikiki at the Ambassador opened its doors yesterday, October 1, following a full top-to-bottom, multi-million-dollar reimagination.

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Knowland and Amadeus Report Q3 2023 Hospitality Group and Business Performance Index

Lodging Magazine

ARLINGTON, Virginia—Knowland and Amadeus presented the metrics from the companies’ Hospitality Group and Business Performance Index. The third quarter of this year shows the top 25 U.S. markets have recovered 99.1 percent for group business compared to the same time in 2019. Group bookings are calculated using occupancy and average daily rate (ADR).

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2024 Budget Planning: What Is Top of Mind for Hotel Owners & Operators?

eHotelier

Budget season is upon us, and around the world hotel owners and operators are buried deep in data trying to come up with 2024 performance numbers.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Four New Sonesta Simply Suites Locations Open

Lodging Magazine

NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the grand openings of four new Sonesta Simply Suites locations: “The addition of four new Sonesta Simply Suites hotels in four new destinations underscores the demand for extended stay hotel options,” said Keith Pierce, EVP and president franchise and development, Sonesta. “With these hotels, Sonesta has opened over 20 hotels this year.

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Centara Reserve Samui wins prestigious Hotel Design of the Year 2023 Accolade

eHotelier

Centara Reserve Samui is delighted to announce it has been awarded Hotel Design of the Year 2023 at the Destination Deluxe Awards. This distinguished accolade underscores the resort’s dedication to innovative architectural and interior design, seamlessly blending luxury with nature.

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Three Key Practices for a Strong Loyalty Program

Lodging Magazine

Today’s traveler has an abundance of lodging choices. With customer loyalty playing an integral role in a hotel’s operations, getting it right can mean all the difference, especially for smaller, boutique brands. When successful, a loyalty program can bring a steady source of referrals, continued stays, and increased spending at the property over time, among other advantages.

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Press Release BPN Solutions & Saba Hospitalty

eHotelier

SABA Hospitality Technology Solutions, a leader in digital guest engagement solutions, and BPN Solutions, a groundbreaking digital Hotel Operations Platform, announced the successful integration of their solutions. Integrating the two technologies allows in-room guests to make requests through SABA Hospitality’s interactive guest services platform, and for those requests to be automatically forwarded to the relevant resolver department Hotel services, amenities, maintenance, as well as Housekeep

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Booking.com shares 2024 travel predictions

Hotel Business

As 2023 enters its final months and 2024 optimistically appears on the horizon, numbness and detachment loom as a result of the perma-crisis, including increased cost-of-living and climate change concerns. People around the world have emotionally checked out of the news agenda and events at home in order to take a much-needed breather. Whereas in years past travel has been a means to escape life, Booking.com has released research that shows that travel is life in 2024 with more than three quarte

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Cloudbeds proprietary payment solution expands to more than 36 countries

eHotelier

The fully integrated Cloudbeds proprietary payment solution drives efficiencies in operational costs and mitigates risk of payment fraud in hospitality industry

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How Customer Data Can Boost Your Hotel Marketing Strategy

Revenue Hub

Guest wants and needs are everchanging, and adapting quickly to market demands and changes is crucial for today’s hotel marketers. NB: This is an article from Hotelchamp On top of that, in this digital age, it never hurts to be more data-driven in your overall business strategy. Leveraging customer data – collecting, analysing, and applying it – enables your hotel to tailor marketing efforts, effectively reaching your target audience and enhancing the guest experience.

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Leonel Domingues, Co-founder and CTO at Nonius, appointed to the HTNG Vendor Advisory Council

eHotelier

Nonius Co-founder and CTO, Leonel Domingues, has been selected for a seat on the esteemed HTNG Vendor Advisory Council (VAC). With a longstanding involvement in HTNG, Nonius reaffirms its dedication to hospitality tech.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Measuring the Performance of Your Direct Channel

Revenue Hub

Understanding whether your direct channel is performing poorly, averagely or stellarly is not as easy as you may think. NB: This is an article from mirai , one of our Expert Partners There is actually a gap between perception and reality, with many hotels thinking they are doing great, when they are not, and vice versa. This misjudgement is potentially a major problem as it leads hotels to make wrong decisions, making the problem even bigger.

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Booking.com Shares its Seven Predictions for Travel in 2024

Hospitality Net

As 2023 enters its final months and 2024 optimistically appears on the horizon, numbness and detachment loom as a result of the perma-crisis, including increased cost-of-living and climate change concerns. People around the world have emotionally checked out of the news agenda and events at home in order to take a much-needed breather.

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Let’s Debunk Some TikTok Myths

Revenue Hub

Today we are talking about…TikTok and hotel marketing. NB: This is an article from Tambourine The common misconception in our industry is that TikTok is an app for kids to post dances and lip-synching videos, not properties looking to reach adult consumers. Subscribe to our weekly newsletter and stay up to date This just isn’t true! In fact, 67% of users say TikTok inspired them to shop even when they weren’t looking to do so!

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Meliá Hotels International Introduces the Inaugural ME by Meliá Hotel in Asia Pacific, Unveiling a New Era of Artistic Living

Hospitality Net

With ME Guangzhou set to open in 2027, becoming a benchmark hotel for modernity and avant-garde luxury in China.

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.